Rumpke - Monroe County Resource Recovery Facility in
Bloomington (IN)

Rented a dumpster prepaid for 7 days. Was done in 4 days, told them to come get it. They never came to get it until 11 days after the day we requested them to come get it. Now they keep sending bills saying I owe them money. TALKED to their customer service reps 6 times since and each time I was told that it was their mistake and the matter would be handled. They just keep sending bills and passing the buck. Was threatened for it to be turned in to collections agency if I didn't pay. DO NOT RECOMMEND!!!

We've not had any issues with Rumpkes service. If their schedule changes due to holidays, they send us a text letting us know. Thanks!

I have never had any problems with Rumpke. I do think that 75 year old clients living alone should not pay the same amount as a family.

We have used Rumpke for several years, they are very easy to work with, can’t beat their prices and always show up!!

I moved 09/02/25 and have not received my refund for having had to pay for 3 mo service. Three calls later and I might get a refund 7-10 business days. Really??? You don’t wait that long if a payment is late to you! I was with this company for 20+ years. I’m glad I don’t need them anymore.

A terrific company very professionally handling the appropriate disposal of waste in a friendly, conscientious manner! We’re so fortunate to have them! Thank you, Rumpke! 🌻🌻

Can always depend on good service. Even if something falls out of the trashcan, they will bend over and pick it up. Never a mess left at the curb.

On numerous occasions I have had to call about them only emptying half of my trash cans and them refusing for over a month to take this trash can and them finally telling me I would have to find someone else to do it. Am I happy with Rumpke NO

The Rumpke crew is always early, always show up on their scheduled day, never leave a mess behind and we couldn't be happier with the service they provide!

Love the guys on our route. Twice I’ve forgotten to put out my trash and the guys have went and grab the trash can for me. Always friendly! Couldn’t ask for a better trash service. Please give those guys on my route an extra thank you from my family!

The container is nice. The drain hole needs to have screen put over opening to keep mice etc from pulling out waste material. The driver is nice and courteous . The pricing has gone way up.

Our pickup is on Wednesday mornings. I like the timing because pickup is before the horse trailers start pulling in. Rumpke's new trucks are so nice. Thank you for all you do & thanks for the letter about not putting batteries of any kind in our trash pickup.

Rumpke does a great job 95% of the time. On the rare occasion, there has been a hiccup in picking up the dumpster, but perhaps that occurs when a substitute driver is on?? Overall, great service though. Thanks!

I’ve had a few weeks where no trash was picked up but overall we have been very satisfied with their service. Anytime I’ve contacted customer service they have always be very helpful and professional.

We got tired of bad Best Way service ~ 8 years ago and switched to D & L. They always did an extremely good job & offered us a Senior Service price. When Dan & Lisa retired 18 months ago & Rumpke took over & our great five-star service hasn't changed. I would like to give a shout out to the young man that ran our route ALONE most of the time for D & L and he stayed on with Rumpke. I hope you realize how valuable and how hard he works. He still often works alone and jumps out of the truck and runs to unload the containers. At least he now has a hydraulic assist dump option and doesn't have to pull each bag out. You could send out a two-man crew on his route and I bet they won't finish in less time than he does. Keep up the great service. Thanks, ED

Rumpke has been a dependable company that maintains constant contact with us, keeping us informed of service interruptions such as weather, holidays, etc. They are very easy to deal with.

We are very pleased with the service provided by the folks at Rumpke Trash Removal. They are dependable and communicative and, when adjustments need to be made in the pick up schedule, they are flexible and helpful. We count on them for their cost effective, convenient trash removal services and appreciate their professionalism.

We decided to get a trash can from Rumpke because the critters kept getting into the garbage bags and leaving a mess before trash pickup. All it took was an email to Rumpke letting them know what we wanted, they sent back an email letting us know the monthly rental price and we had the trash can in our driveway within a week. They have been a great trash service for us.

Overall, we love Rumpke. If they miss us(rarely), they usually get us the next day. The drivers are polite and courteous. They have a schedule and the follow it.

Horrible company. Often did not show but tried to charge, was manipulative at end of contract when we did not want to renew. Completely unresponsive rep when trying to reach out with issues. If there are any other local options, use those. Around here Ava’s is a great company.

I was with a different company before Rumpke bought it. Rumpke service is getting better now from a rough start trying to figure out my pick up schedule(I have a dumpster instead of trash cans). The sale representative is nice and patient.

We have had Rumpke trash service for 7 years & had only 1 time that trash was not picked up on the weekly schedule. We called ×2, but had to wait another week. We also had delayed service several times when construction was on going. These times when we called, they picked it up a day or 2 late. Otherwise service has been goid.

100 % great job. Always on time with pick up so no worrying about when to get trash out. They suggest night before which works great. Great at communicating on holiday schedules. Notification come right to phone in a txt or email. Price is no problem. All around great company and no problem working with them. They have my vote I’m sticking with them. They offer a variety of service. Thank you Rumpke

Great service! Always picks up on my day. Good about taking large items when prearranged. My only complaint is about the fuel charge. I understood the charge when gas went up to $5 a gallon. But now gas is back down to $3 and the fuel charge hasn’t been reduced.

We were so impressed with the service #HOOTERHILLS Primitive Campgrounds received from Rumpke! They not only provided all the services we requested, including weekly clean-out for the portable restrooms, but they also took the time to explain the schedule and process clearly during our initial request. This made everything so convenient and hassle-free for everyone 🤜🏾🤛🏾 🤸🏽‍♀️

Rumpke is a great trash service. They come at the same time each week so there is no guessing. I love that they turn my can sideways after they have been here so I know it’s time to go down and get my can. I highly recommend Rumpke. They communicate when there is a holiday so you always know the schedule.

Since switching to Rumpke we realized how poor the other guys were. Consistent pick up is a big thing with me. The team on our route have gone above and beyond, I had major surgery and have missed setting out the can, these guys on those occasions have brought the can to the truck, emptied it and returned it back to its place. Their helpfulness is very much appreciated. Thanks very much for your tremendous service.