Good communication and very responsive. That I appreciated. I was hoping to get more answers in regards to the way my Transmission was acting and shifting, brake system inspection, and basically an overall professional opinion on the condition of my truck. It was a relatively unique retired, super basic, military LMTV with air brakes, a diesel caterpillar 3116 engine and a seven speed Allison transmission. In the end...other than a new Gladhand...not much was accomplished, but he took his time and didn't mind me looking over his shoulder trying to learn something. I did have a bit of buyers remorse. He was a really good guy though and communicated well.
we organized a road side service for our trailer with this guy, and we are still waiting on invoice. they are not responding our calls and messages. 10 days..
They did a RS for us, and didn't send us invoice for 2 weeks already. I called, wrote massages to them, and they don't even answer any more. I have no complains about work done, but when you do the service, if you are a professional you send the invoice.
The RS was completed 10 days ago, and we are still requesting the invoice for the paid job, but they are not responding to our texts. Very unprofessional.
Don't waste your time and money calling this guy ,he doesn't know nothing about heavy duty marchanic ,over price charges for no reason .he doesn't know even fuse location in cascadia ,
He will get your money without fixing your truck .
Worst experience,wish I can rate this business 0
Called on Sunday and gave VIN and parts needed. Was told he would get the parts first thing Monday morning and replace my water pump and lower coolant pipe. Called to check the status all morning and he never answered or returned my calls. Could be a good mechanic, might not be, I wouldn’t know, but you’ll never get my business if you can’t communicate. River Valley Truck Repair got me right in and started working on it. Thanks for nothing Caputo’s.
I’m aware you don’t do shop work. You said you would get on tracking down parts first thing in the morning and the earliest part suppliers open up is at 0700. I was awake and phone in hand at 0530. I gave you all the information VIN, pictures, and location Sunday. I know you’re trying to save face but don’t lie. You didn’t call and every time I called you, after a few rings it would go to voicemail.
Amazing work and Brian is so kind. I will never go anywhere else to have work done on my trailer. I called and he got me in right away and I was able to go right back to work after the weekend. Hit up Brian for any of your trailer repair needs
Caputos repair has been Phenomenal. Speedy service and pure dedication. Been seeing them grow and could not be any happier. Would definitely recommend and plus it's 24/7 service.
No other shop would I trust than these guys to come bail me out in a pinch. Always professional and can guarantee to get the truck back on the road in a timely fashion. 10 out of 10 recommend Brian and his guys!
What a great job Brian at Caputos Truck and Trailer Repair provided for me. Fast, reliable, courteous and informative. Not to mention the price was very reasonable!!!
We have been using Caputo’s Truck and Trailer Repair for our fleet maintenance needs, and their service has been exceptional. Their team consistently delivers high-quality work, ensuring that our vehicles are well-maintained and ready for the road. The staff is knowledgeable, professional, and always willing to go the extra mile to address any issues promptly. We highly recommend Caputo’s for anyone in need of reliable truck and trailer repair services.
We use Caputo’s Truck and Trailer Repair for all of our equipment and fleet maintenance! Very reliable and does amazing work, always has our fleet rather it be tractor trailer or other equipment back in service same day every time
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