Car Care Auto Center in
Bourbonnais (IL)

Not to happy about a phone call I just received. I was told to bring my car there by a friend, and did. And was told by multiple people that dealt with the issue today that there was an employee that was HIGHLY unprofessional. DO NOT CLAIM TO DO SOMETHING WHEN YOU HAVE NO IDEA HOW TO DO IT. Pretty simple I think, I have worked on multiple cars, in multiple shops when I was younger. All you had to do was hook it up to a scan tool and you couldn't even do that! If I could leave no stars I would, half ass mechanics. OBVIOUSLY NEED TO GO BACK TO SCHOOL! I WILL NEVER SEND ANYONE TO THAT SHOP THAT I KNOW. JOKE! Shops like this give mechanics a bad wrap.

I have literally been dealing with Car care since I was able to drive but over this last year or so, the service is horrible. I paid numerous times for oil changes and fluids in my car and family members cars were not refilled. Now they have this "Diagnostic fee" for the simplest of things they want to charge you for , (example) headlight replacement , saying something wrong we need to try and find out but it will cost 120 dollars a hour to see what the problem is!!! Exactly how they did me and others , yet im glad I said no took my vehicle to Court street they replaced my light within 10 minutes without a single problem. It's a shame Sarah and that business use to be my 1 recommendations to friends and family now I would suggest court street ford or any other honest place in town. I hope it gets back how it use to be i really loved dealing with Car care in the past.

My cousin just went here for service so I went here and they didn’t disappoint! Put my mind at ease with a used car I just purchased, they were very friendly and their customer service is far beyond anything I’ve ever experienced! Highly recommend. They’ve gained a customer for LIFE!

This place is the best hands down they always go above and beyond to please the customers and the manager and both assistant managers are really good at their job and very knowledgeable when it comes to the work they are performing been going here for at least 20 years and hopefully at least 20 more couldn’t be happier

I can’t thank car care enough, they were such great people. We had gotten our brakes done at a different shop and that shop did not to a good job and overcharged us. We brought the truck to car care to see what was wrong and they let us know the other shop did the brakes but used the old hardware and grinded the pads to make them fit. Care care fixed the problem and did not charge us. I am so thankful for them and will be bringing our vehicles to them from now on. Thank you again.

The owners and their crew are the absolute best hands you can be in and the best people to care for your car !

Top notch Quality and a well known reputation! Car Care Auto Center has been servicing my car for a few years now. Routinely oil changes and preventative maintenance. I Decided to give them a well- deserved review! Kathy is the BEST! 10/10 she will be one answering the calls making the appointments and first point of contact when handling car services. Not only does she make sure the business runs smoothly and appropriately. She has skilled mechanics that are very knowledgeable and professional. Yes, sure there are times when you have to wait but that is completely understandable considering mechanical issues take time. Prices are in balance with high and low cost. Nevertheless, the work will be worth the time and effortless Quality! Check em out!

Probably one of the worst places I have been too. I went in for an A/C fix and end up having gallons of water leak in my car due to someone not knowing what the hell they are doing. I do not recommend this place to anyone and ever since I left everything on my car has been going to hell.

This place is amazing!! So helpful. Every person I talked to treated me with kindness and respect. My car was fixed in record time. Also they were generous to a fault when they didn't have to be. I would recommend this place to anyone having car issues!!

I've lived in Bourbonnais now for 9 years and 4 months moving here in December 2015. I've tried other oil change places in Bradley and Kankakee, but I always think of Car Care Auto Center. I got my oil changed today 4/22/25 and I received excellent service as always. Their prices are in line with everyone else, but the customer service is what is important. Regardless of who greeted me at the desk, I know I'll be taken care of. Thank you again! A++ Thank you to Sara who I was told has worked there taking care of customers for 30 years!

I just wanted to give a big shout out and thank you to Joe and Sarah from Car Care Auto Center in Bourbonnais. 1 year ago I had all new brake pads and rotors installed on my 2016 Nissan Altima. For a few days I heard a noise coming from the rear brakes. Yesterday it got so bad I had to bring it in. Joe looked up my ticket from the brake job a year ago. They called me this morning to let me know they changed a rear rotor and pads and fixed a caliper that was causing the issue. They let me know it was covered under warranty and there were no charges!! It is hard to find trustworthy and reliable auto repair places today, but I HIGHLY recommend Car Care Auto Center! Ask for Sarah or Joe!!! Thank you both

I’ve been to many other dealerships and automotive service centers, the service I’ve received at Car Care is by far the best. It’s obvious their goal is to be quick yet thorough. The employees are focussed on the job. In particular, I dealt with Joe O. and watched him interact with several customers while I waited for my car. I was thoroughly impressed with his genuine desire to help customers along with his professionalism!

Sarah is very straightforward. But also very attentive and thorough. Shes very kind but also has a take-no bad behavior kind of lady. And the shop guys have always been very honest with the conditions of my vehicles. And without pressuring me, reccomend the best options. The whole establishment is practical and I actually enjoy the atmosphere.

I’ve been going here for a while now and recommend them. They also really helped me out yesterday last minute and figured out a simple mistake I was making which saved me a lot of stress when trying to make it to an important appointment. Thanks Car Care!!

I would definitely not only return here but also recommend this place! Best service I've had at any mechanic shop ever! They squeezed me in last minute and got the job done so quick and at a very reasonable and respectful price. I will be going back when I run into any other car trouble for sure!

I had my car towed to this location last Sunday and had noted that I needed a alternator installed due to symptoms, had gotten my alternator replaced , however today ( Thursday) I had the same situation occur where my car shut down and the alternator was tested at a shop nearby me , and was concluded that the alternator was not working( paid $295 for the car quest alternator at this shop) I had to purchase yet another alternator at the part store I got it tested and had a friend of mine install it , as I needed to go to work tomorrow. As I live 75 miles away from this shop , I know that through my poor experience with the part installed it leaves a bad taste in my mind about coming back . The same alternator that was malfunctioned I just gave to the rebuild shop as a core cost. I would've had liked to contact this shop to see my options to get a refund but you know living 75 miles aways and not close to burbonnias I simply had to eat the cost . What a shame . I didn't know auto shops can still work this tactic on people who just want their car fixed , lasting negative impressions for me .

The lady at the Front Desk has been known for having a terrible attitude towards countless customers for years. She belittles and laughs at customers who aren't very car savvy, and thats the only time you'll see a "smile" from her. And it's not a friendly customer service smile! Little does she know we can go viral with what we have on her! But things seem miserable enough for her so we'll hold off unless we see more complaints of this nature from other unfortunate people who fall for this place. Maybe she'll learn her lesson and be nicer to customers. I wouldn't bet on it. Would've given a higher rating because the mechanics and techs are some good guys, but she ruins Car Care's reputation and wouldn't be surprised if she runs it into the ground. You know what they say. The customer is always right, and this former customer says avoid this poorly ran business if you value your dignity!

I gave you five stars because I want to grab your attention. I was just turned away for an oil change at 430 with a completely empty shop. I only let Meineke work on my vehicle and I was giving you all a chance as a potential back up. I'm very sorry for the negative review but to see 4 guys standing around 30 mins before close and won't touch my car because the shop is clean, that rubs me the wrong way. Thank you for your services.

These people were absolutely amazing! Very polite, the place was clean and they did such a nice job. I went in for an oil change and they didn't overcharge me. This was a very refreshing experience! I'll be back and I have recommended this place to all of my coworkers innthe area.

Very reputable and reliable! I have been going to Car Care for years and Sara and staff have always been trustworthy and straightforward without hidden gimmicks to make more money off their customers. I either go to my dealership or Car Care when it comes to my family vehicles.

Did not fix broken stud instead put puddy on it to stop noise failed shortly after charge 1300 plus for job tryied telling us it was rear exhaust leak fixed it myself was definitely front the one they replace would never use this place again dont go here

They have been taking care of my cars for a few years now and always do a good job and are fairly priced too. They have never tried to scam me into getting something I didn't need. One time I thought I needed new brakes on a used car I had just purchased because they were squeaky and they said, nope they are brand new. They are just really honest and awesome.

Car Care is always reliable, quick, trustworthy. I would call it friendly, but it is certainly efficient. I am a big fan of Sara at the front desk.. she runs everything like a Swiss watch. Fair pricing, and I never feel like they are taking advantage. Great Olivet discount.

Very Friendly staff. I don't know them personally but i do know the same mechanic works on my vehicle everytime and i love this.. They take care of my vehicle and listen to my concerns. Car care will take a look at your issue for free and give you an estimate on repairs. Oil changes are a must here they are super cheap and they check and replace fluids!!! Never had any complaints with this company or the people working it. I have been coming here since i was a child with my mom's vehicle and now my own.

After calling multiple shops around town, Car Care offered the most affordable price to replace my rear brakes and rotors. Service was done in a timely fashion and the gentleman working at the desk and the other man working on my car were great. They were incredibly busy this day and had no issues keeping me updated with the progress of my vehicle. The only reason it's not a 5 Star review it due to one of the techs talking rudely to a customer who had left her windows down when it started raining outside. She had asked for her keys back right when it started to rain and the guy at the front desk didn't give the lady her keys back since he was about to have her vehicle pulled in. Just poor communication in that instance.

Recently had a fuel pump go bad on my truck. The first 2 went bad and just had a third replaced, great to have a warranty with the work. Saved a few buck with an on line coupon. Check them out, you'll be pleasantly surprised

While I would love to give a good review of this place as I have been going here for oil changes for a few years I simply can't because there customer service is terrible. On multiple occasions I have come in with a concern and be told that nothing is wrong with my car without them even looking at it. Most recently I called to get an alignment for my tiers, they would not do this as I had my tires installed at a different place. There explanation was flimsy at best to why they would not provide me this service. If a customer wishes to purchase a service you offer I do not see why you would refuse them