I went to go pick up my car yesterday. They supposedly had put a brand new motor in there and and did work on it. Brake line system and not even four hours later. I’m on the interstate and I’m in traffic and my car just stopped in the middle of traffic on I four, which is the most dangerous thing ever, when I pulled over and check the hood, it was motor oil splashed everywhere which they were supposed to fix before I paid my money and before they let me leave off of their property because all of that was a safety hazard I could have got into an accident lost my life I could’ve had my kids with me And something like this happens after me paying them over $2800 so when y’all want to talk about great service that’s not great service that’s a liability now I’ve been calling in early this morning and Texan no one respond and then they just cut the phone off. My car is still on I four and he’s a whole towing company , y’all know what y’all did and y’all need to fix it I’m not paying anymore money for something I already paid for and y’all put my life in jeopardy and in danger something has to occur so I give zero stars
Spent 7000 to have my motor swapped just for them to do a crap job stripped bolts snapped bolts things not where they belong things just missing in general ive found multiple places they snapped a bolt inside my block and instead of telling me or getting a new block they just left it for a problem for me to have to fix. Just a really bad job for the price i had to pay i wouldnt bring any vehicle here.UPDATE finally have put enough miles on it to need and oil change and have been told that my drain plug was put in with an impact gun or with so much torque that the snapped the drain plug off in my oil pan and stripped it while doing so also when installing said motor somehow missed a pretty bad rear main leak again i must say after spending 7000 dollars you wouldn’t expect to have this many problems
Awesome people, Dave is the Man!!!! He is Professional cuerteus he works with you ,Honest Business Man .my Daughter and always go to Willie auto service because we trust them and they have never Failed us.
I am not able to get my Vehicle fixed due to my own financial situation. However if you want customer service that is PHENOMENAL, Affordable pricing, and a business that is second to none! Willie Automotive and towing is definitely your hometown Automotive shop for your mechanical needs! PLEASE SUPPORT!!!!. Don't believe any negative reviews about this company every situation is different. Don't even take my word for it, go check them out for yourselves!
This place is a bunch of crooks in my opinion. We had my truck towed there with a flat tire because I just had surgery and couldn’t change it myself. We told them to put a used tire on it because we plan to buy 4 new ones in a couple months. They put a new one on instead. Then they broke off 2 wheel studs and had to replace the hub for another $169 on top of the $110 towing charge. They then proceeded to tell my wife about needing brakes and rotors and another wheel bearing plus 3 more tires. In total it was $470 to get a tire replaced. I had work done before by them and questioned the price then. I will never bring another vehicle to this shop and will also tell all my friends to never go there.
Now that my money is low from auto repairs I THINK THEY ARE TRYING TO KILL US via car accident!! I have had to take my vehicle back AGAIN to Willies. Because again something is wrong that WAS NOT wrong before. They did fix the transmission, however now other ribs are messing up. A faulty piece from the manufacturer broke and had to be replaced. THEN the " catalytic converter..I truly think Chris ( the manager) is trying to have me and my babies wreck in this car so they can be done with fixing what wasn't broke!! I will keep you posted....
Update....about 3 weeks and 4 trips later I have my truck. I've been driving it for about 3 days so we will see how it goes. Listen, I'm a mother, wife and NEW GRANDMOTHER. I carry my family in this car. As well as going back and forth to work. So Honesty and Reliability are on my list. Chris, the owner did reach out and call my husband. We told him we would let him know how the truck does. I just want to know my vehicle is safe on the road and my repairs are good. Heck the person reading this may be in the car behind me with their family! So stay tuned...
I don’t usually leave reviews, but I feel compelled to warn others. My elderly mother took her vehicle to Willie’s Automotive and Towing to have the air conditioner repaired — an essential need for anyone in Florida, but especially for seniors in the summer heat. After being charged over $1,000, the A/C still does not work.
Not only is this unacceptable, but the lack of accountability is also extremely disappointing. They had more than enough time and resources to fix the issue, yet she was left with the same problem — and a much lighter wallet. It’s hard to trust a business that takes advantage of someone vulnerable and elderly.
Please think twice before bringing your vehicle here, especially for something as serious as A/C repairs in this climate.
First went in because clutch was grinding a bit when I disengaged the clutch pedal so they quoted me for a clutch job new clutch flywheel throw out bearing pressure plate main rear seal and told me after this your truck will be running good as new a week went by Dave called me to come pick up after I left work early to come pick up the vehicle when I got there paid them 1180 for the job went to start the truck to leave clutch pedal was all the way to the floor master cylinder that they put on was leaking but they claimed it wasn't leaking a hr ago when they test drove it and GRINDING NOISE WAS STILL THERE!!!! So Dave tells me to leave it and they going to check it out again a few more days go by and they say oh it's a shaft in the transmission alright change it more days go by I have to call to get updated because they stopped calling then they said it's not the shaft it's a seal so cool put it on few more days go by they called to come get the truck I get there and they try to feed me some bs story that my transmission is bad after they DONE tome me 5 different things and still having to pay for parts my truck didn't even need so unprofessional then proceeded to change more parts and didn't even fix the problem and made me pay for the parts the truck didn't need i will never go back to this place and will be filling a complain with the better business burial this place is such a dam joke !!!!!!!!
The guys at Willie Automotive always provide excellent customer service and have fair prices. The work is also great and warrantied that you don't get other businesses.
*First Time* Flat Tire? No Problem! Spindle/Hub Assembly? Done in a Flash!
I called Willie's shop in a panic early in the morning with a flat tire and a lug nut/bolt issue. They not only calmed my nerves but also had my car ready the same day. True to their word, by the time the sun set, my car was good as new!
Their team worked like a well-oiled machine, patching up my tire and replacing the spindle/hub assembly with precision and speed. The service was so seamless!
If you're looking for a place that combines efficiency, expertise, and a touch of magic, look no further. This shop is the real deal. Highly recommend!
Willie Automotive Was Very Nice, Also They Kept Me Up To Date On Where They Were At In Fixing My Vehicle. Super Nice And Very Great Prices. Thank You Mr. WIllie Very Much.
I worked here briefly and I will say they have a clean operation and good staff (a bit understaffed like everywhere else at times) but they are good people and didn’t treat me any kind of negative way. I was able to work at my own pace and fix cars properly instead of rushing from one to the next. Would recommend to customers.
I needed to have the alternator replaced on my minivan, they were able to get my car in that evening and it was ready to go the next afternoon. Fast friendly and reasonably priced. They’re my go to guys for car repairs now!
Horrible business, I run my own mobile mechanic business. I was called in under my own business name to swap a motor and wiring harness to catch Mr. Willie (Chris) up, a week passes after installing the motor and harness. I get a call from Chris, asking me to come to work full time. We converse about this and come to an agreement because again I have a business of my own to run as well. I was there a total of 29.92 hrs I turned 16.38 hours on the tools leaving a total of 13.54 hours of idle time. And only got a check for 590.92. Horrible business, business partner, cheap, throws parts at cars not knowing the real issue, just to get them out. Then after everything is said and done I told him just don’t call me no more and he goes on to tell me how I’m a freelancer and he had to go behind me on every car I worked on but never said anything to me before now about having to go behind me on anything. Just horrible.
Chris and his team are phenomenal! From Natalia at the front desk to the auto crew out back, they made us feel welcomed and loved. We had a broken water pump they were able to fix at a reasonable rate and fast! Thanks guys
What a HORRIBLE experience i had. I had a brake issue with my chevy car, had a friend recommend willies automotive, ended up taking my car friday 02/02/24 which ended up being the worst day ever. From the beginning when i went to the store, it looked super unprofessional, no one had answer for any of the questions i was asking. they kept my car from 9:45am and supposedly worked on it till 9pm and got no where with fixing. which then they proceeded that he did everything he did and does not know what is the problem and that i need to get it towed to a dealership for them to do a diagnostic. Well since they are not opened on the weekend i had to wait till monday morning to get it towed, and when i had the dealership start working on my car, they told me that “whatever willie automotive did made the problem worse” WORSE than when i had taken it in. they did not correctly nor fully bleed my brakes out, they left a mess on my car of the brake fluid and willie automotive still wanted to charge me $250 for them putting in a new master cylinder that i purchased myself which they said they were gonna insert the old one so i could get a refund for the new one since willie automotive thought it was defective. I WOULD ADVISE ANYONE, ESPECIALLY WITH A CHEVY, NOT TO GO HERE. they will ruin your car more.
I took my vehicle here because I had a slow leak in my coolant they charged me 80.00 to do a cooling system leak inspection. When done I was informed I had a blown head gasket and needed a replacement which is 2800 or a new motor 5500. Then the woman working at the shop stated if I wanted to sell the car she would buy it, she even put her husband on the phone with me who offered to give me 1500.00 cash for the car today. I left the business drive only 4 miles to auto zone where the employee noticed my car had a puddle of coolant underneath it, he also checked the oil and said there wasn’t signs of a blown gasket. I’ve been driving the car for two months 60 miles a day for work and not ever had a drop of coolant underneath where I park at work or home. I contacted Dave the person I was dealing with at the shop and he stated they did nothing to cause the problem and wouldn’t allow me to bring the car back for him to fix what they had done. I truly believe that they tried to get over on me to benefit their own needs. Do not use this company.
I went to Willie's based on the online reviews I read previously. I was delighted by the service and communication that was given to me while working on my vehicle. We had some brake issues and later found out we had a wheel bearing issue also. Willie's made sure we were updated on the repairs and was notified when there was something additional needed via text message and an opportunity to accept or reject the recommendation to repair additional issues found during the inspection. They made me feel comfortable with the communication and the updates and I would recommend this repair shop should anyone need work done on their car.
They took my car in right away, on a Friday! They performed the whole brake job in a couple of hours! My wife picked me up and we did a couple of errands and then I went back and my car was ready to go! They are excellent! Any place else I probably wouldnt have had my car back before Monday. I intend to use them again when it is needed. 5 stars! BRAVO!
So far so good having major repair work being done so as of right now I am happy with the service, they picked my car up and so far they have kept there word. Honesty is very important to me when dealing with businesses and they have been. Will see when I have to pick up the car. UPDATE: Picked up my car and the price way just what I was told before bring my car to them. I would tell all my friends and anyone who needs service to go there.
I came across this business as I was broken down, desperately searching for the first available tow. K Willie arrived promptly to the rescue and was so patient, knowledgeable, and kind that I decided to have my car towed to his shop. I am glad that I did. Willie and his staff went above and beyond to accommodate me and to repair my car in a timely manner. The cost of the repair and part was great compared to competitors, and their kindness and patience (I was a bit indecisive), was second to none. I highly recommend this business and I feel very fortunate that I found a shop that that I can trust for future repairs.
I did not have an appointment but they were able to service my car. They were knowledgeable and friendly. They explained all aspects of my issue...including pictures. There were no hidden charges. They quoted me a price and it did not change. Excellent customer service! My car repair is not completed (defective part from dealership) but I would still continue to use them. Honest and reasonable. I was very satisfied with my service and would highly recommend them! Thanks Vincent...you were a life saver!
We bought our business vehicles in to be checked and maintained to keep them on the road with trust. An excellent job was done from start to finish. They are very detailed and professional and are not pushy on the repairs. They let you know what they feel is critical vs. it doesn't need immediate attention. Their means of communication is very good and the timeliness was also excellent. Would highly recommend to anyone we know.
First of all, I would have given them 5 stars if not for two things: 1) They are a little bit on the expensive side (though still comparable and fair), and 2) When they charge their standard hourly rate to diagnose and troubleshoot a vehicle, they don’t deduct any of that charge from the price of the repairs (which is what I’ve been used to). Aside from those two things, I found Willie Automotive to be honest, highly competent, professional and very friendly. I’ve had a lot of work done on an old Buick that I’m not quite ready to get rid of yet, and I’ve been extremely happy with the quality and speed of their work. I highly recommend them, especially if you’ve had problems finding an honest mechanic.
Overall great experience. Prompt service and very reasonable pricing. My vehicle was ready on time when promised and issues were resolved. They also provided a detailed email of recommended future services on the vehicle, ordered in priority and graded for severity. Recommend to family and friends.
After backing my car into a trashcan and being devastated about the financial loss of paying for repairs; Willie's did a fantastic job of fixing it up! They were extremely kind, helpful, and flexible to my schedule. After the part arrived they fixed it as soon as I was able to bring the car in. Every employee was so loving and kind, we will come back next time we have a need!!
We have been using Willie Automotive for 10 years to maintain and repair our cars. They have ALWAYS taken care of us with good work and fair prices. You can definitely trust that they will diagnose your repairs appropriately and completely repair them with quality parts. They have always been fair with pricing and their customer service is great. They truly treat you like family! I highly recommend you use Willie Automotive for all of your cars needs!
Brought a car here for an alternator replacement recently. The mechanic on the phone was very kind and helpful, and we were able to work out a fair price for the job and part. They were also able to perform the replacement the same day. My only complaint is that I was told to come back at a specific time , but when I came back it wasn't done, so I had leave and come back again an hour later. Granted the place is very busy, and I am frankly surprised they got it done that day. Also front of house seemed to not want to talk to me for some reason and seemingly ignored me for a while when I was there . Overall, good place, head mechanic was kind and my alternator issue was resolved.
Jan 20, 2019
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