Gary Sapp Automotive in
Pensacola (FL)

Such a great group. You feel like family when you go into the offoce area. You are greeted with a hello and they take care of your automotive needs.

I have been going to Gary Sapp for 5-6 years for both my Ram diesel trucks. I have had them work on flex plate replacement, a/c compressor and components replacement, harmonic balancer replacement, gas tank replacement, and all routine maintenance and fluid changes that go along with a vehicle that is used commercially running coast to coast. Each time they have done a superb job. The customer service that is provided to me is always top notch. It starts when I walk through the door and I am greeted by Dolly & Doug and goes until I am satisfied with the job performance. Doug and Dolly are the face for Gary and are always willing to help well beyond what is required. To give an idea of customer service and help afforded me, while on the road in Idaho I started having issues with my truck. I called and spoke with Dolly and Doug about the issues with my truck and get advice. They took the time to speak with me so I could describe the issue and they had me send a video so they could evaluate what was going on. Spot on. Another time at the beginning of Dec. 25 I picked up my truck, while driving down the road a my truck lost power, unrelated to the issue it was in for, so I returned to ask questions. They had one of the mechanics come out to evaluate my truck. I was met immediately by one of the mechanics to do an evaluation. Within a few minutes he had identified and addressed the issue, all as a courtesy. I would recommend using Gary because of the customer service and professional work.

Took my car in and mechanic charged for a diagnostic and after a whole day of 'looking for the trouble' couldn't find the problem. Took it to a different place the next day and they quickly found a dry rotted split vacuum hose and replaced it. Mechanic at gs obviously didn't do a thorough check.

I brought my car here months ago and was pretty satisfied with their prices. I never really thought of writing a review due to several reasons, but finally got around to doing it. The reason I can’t recommend this shop is because the rare time THEY mess up, you’ll be the one paying the price. Their labor warranty does not mean anything and sometimes even the simplest spark plug/valve cover gasket job can set you back almost 4 figures. I got a valve cover gasket replacement and brought my own gasket to use. I understood that I would not be covered for the part, but the labor warranty was covered and they would try to resit the gasket if it was ever another leak. Fast forward a few hours after getting my car back, I smell oil coming from my AC. Turns out they over torqued the bolt for coil pack. I attached a picture of the hairline crack. I was told not to undo ANY bolts or I would void the labor warranty and was recommended to just bring my vehicle back in to be looked at. I wish I had taken a picture of where the crack stemmed from after I decided to work on it myself, but anyway, I brought my car back, asked them what happened, and was hit with the usual “yeah that happens with old vehicles as the material wears down” (something along those lines). I asked them how much it would cost to replace it—and they hit me with a price almost reaching $700 if I remember correctly which included the OEM valve cover and warranty. Keep in mind I already paid I think around $150 for the job I needed done previously which might’ve been an inspection for long travel and the gasket job. They would not take ANY responsibility for their mistake. I’m sure they are great mechanics. Hate to be the unfortunate customer that had to be on the front end of a careless mistake that almost costed me hundreds and could’ve been easily avoided with more care. Please just be sure to reiterate ANY and ALL concerns before AND after letting them work on your vehicle.

Lady at rhe front desk is nasty with her attitude. Thinks shes entitled. If you do your job right and have good customer service people would not leave bad reviews. Fix your attitude women.

Thank you to Gary and staff for fast and friendly service. I will return for my automotive needs. I highly recommend this business for any automotive repairs and maintenance.

Gary runs a top notch service that is focused around quality, integrity and fair value. As a fellow business owner in pensacola, I’m proud to call him a brother and friend!

Gary and his staff were amazing. They helped me above and beyond what was asked.

brought my car in for a drive shaft issue & Mr. Doug & Dolly made sure it was fixed in a timely manner. the repair got held up by parts delivery over the weekend but i got my car back fully fixed the following monday. they also worked with me on the repair bill since it was higher than what i initially expected to pay. when it comes to repairs on my vehicle, this is the place to go on this side of town. thanks again guys for everything!!!

I wanted to make sure I left a review for this place of business as it is one that I most certainly will be using again for anything that I am not able to handle myself. Billy was absolutely amazing with keeping me up to speed on the repairs. Gary made sure to come out and introduce himself personally, that goes a long way in my book. The most important fact about my interaction was there was not one attempt to upsell me, and I get it, it's how profit is made. Overall a great experience and my wife's car is back on the road. Thank you Gary and crew!!

Today was my first time going to Gary Sapp. I was so very impressed! The staff were very friendly and knowledgeable. They took care of my mini van. I was also graced with Diesel’s presence which made my day!! I highly recommend!!!

I wish I could put more stars! These guys did a great job and got my work vehicle back on the road the same day. Great service, fair pricing. Thanks Doug!

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime we researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

Gary Sapp Automotive is a great service Center, I had problems with my Ram 1500 and it was quickly repaired and I was back on the road. His service technicians were very knowledgeable and friendly. I highly recommend his business to anyone!

Very respectful of time and cost , They do not make promises or estimates that change later once they get your vehicle. Also follow up with phone calls on progress as needed. Reliable....Integrity...The way it used to be. When you have family and job commitments, Gary Sapp delivers on time!

Gary and his staff are a great team to deal with. With fleet vehicles, like ours, downtime means lost revenue. Gary’s crew understands the importance of getting our trucks on the road as quickly as possible. The past two visits have been exactly that. Thanks Gary for everything. If you have a fleet of vehicles then you will be doing yourself a favor by using these guys!!!

I've used Gary Sapp Automotive multiple times for our company vehicles. Gary and his team are thorough, extremely knowledgeable, and stand behind their work.

Sadly, I was charged almost $850 for a transmission line and radiator repair. At the same time,, I provided the radiator, transmission fluid and partially taken out the radiator. Some services are over priced. Be careful and Financially aware if u have your vehicle towed to Gary's for service. With that said, they do have professional mechanics who will go the extra mile. Last, always ask if they will charge for an estimate. It might run someone $166. Anyway, thank u Gary

Great Customer Service!! I was able to get my car back in a timely manner. I will definitely use them again. Highly Recommend Them For All Your Automotive Needs..

Had to have my truck towed in to Gary Sapp's. Was worried because I had a intermittent problem. Was worried they would need to keep it for a long time to diagnose the issue. But the technician (Mike) got on it and had it diagnosed so fast. He fixed it and explained everything which settled my nerves. From the front desk to the technicians they are so nice and helpful. I would definitely suggest taking your vehicle to Gary Sapps if you have any issues. I will for sure!

I have a box truck I use for work and they have fixed it right the 1st time everytime. 1st repair was some cooling issues and they were prompt and fast with the repair. 2nd repair I had my belt.tensioner assembly.come apart while driving down I10. They had the estimate for the the same day. They had the initial repair and 1 additional repair done the 2nd day. Downtime in my work truck costs me money and Gary Sapp has always been prompt with my repairs and had me back on the road as quickly as possible. Highly recommend them.

on my way to deep south Texas had issues with both my wife's car and my truck. I just got to say Wow first class service. Gary and his team are the real deal. Answered all my questions and settled all my doubts. They worked quickly to get us fixed up and back on the road .Thank God for this great team!!!!

They did an amazing job on both of our vehicles. Friendly service and treated us really well. The owner is so cool and we had a good experience here overall. Ultimately appreciated how well they worked on our vehicles actually fixing them all the way to how they were supposed to be. Topnotch work. Would come here again and would recommend this place to others as well.

Gary's shop has been one I've started using about 2 years ago. The level of "happy" I am with the service is not measurable! Gary and everyone at the shop not only treat you with genuine care and courtesy, they treat you like family. They are extremely communicative and work hard to earn your business and respect. I am a VERY proud supporter of this business! Thank you to Gary and his team for always taking such great care of my vehicles!

If you ever want your car fixed by an extremely competent and trustworthy mechanic/team, Gary Sapp is your guy. He runs a great business and is a great guy. Gary gives back to his community, and you know when you pay for a service, you're not only not getting swindled but you're helping a local guy who helps local folks! I couldn't recommend him enough!!!

I called to set an appointment for them to take a look at my vehicle, which has been giving me transmission problems. At no point during the call did they tell me they charged a fee to diagnose. When I dropped off my vehicle, without explaining what they were having me sign, they requested that I sign a sheet (which allowed them to do work without a written estimate). I asked them if they would inform me of what work needed to be done before they charged me for work, and only at that point did they tell me that they charge an hourly diagnosis charge. Then, the woman at the counter very sarcastically and rudely told me, "Yeah, that is how our technicians get paid. They don't work for free." They have lost a customer for life. They purposely withheld from me that they charge a fee to simply look at and diagnose your vehicle. Don't sign anything without fully reading it! Also, I noticed after this experience that many other reviewers have had a similar experience. Beware of these dishonest folks!

Gary and his crew are excellent!! Got my vehicle running right again! Highly recommend him!! We didn't have an appointment. We were a walk in and with in the 1st hour, they had a diagnosis and got it fixed within the hour after since they had what i needed in stock. Y'all don't know how grateful I am because the dealship was telling us to drop it off and we would have it back in roughly 2-3 weeks. Again, thank you so much for everything!!!!