This rating is based on customer reviews, inventory size, pricing, and service quality
East Hill Automotive Center in Pensacola, FL scores 95/100. Sentiment is highly positive: reviewers highlight professional, communicative staff, clear diagnostics, transparent estimates, fair (not cheapest) pricing, and many same-day repairs. Services noted include AC, hybrids, brakes, alternators, and fleet care; clean shop, easy after-hours drop-off, and smooth insurance handling. Wait times are generally short. A small minority cite billing/repair disputes and issues after major jobs. Little to no detail on inventory, yard organization, or part-finding.
What clients say about East Hill Automotive Center in Pensacola (FL)
I have a classic 1956 automobile and chose East Hill due to their experience and reputation. They did a tremendous job and I’m very well pleased! I’m in the service business and recognize great service when I get it.
When it comes to auto repairs, you want a shop you can trust that does excellent work. That’s why I drive out of my way to East Hill Automotive Center on 12th Avenue. Mike and Ryan really take care of their customers and their vehicles. They promptly communicated the tech’s diagnosis and provided honest recommendations, which made the whole experience easy. The tech did a top-notch job, and my truck runs amazing now! Highly recommend!
Car had been having problems starting for a while. Monday afternoon it didn’t start. Had a new battery so that wasn’t it. Someone recommended this place. I had already mistakenly taken it to Toyota and they kept it two days and never said I needed a starter. (Already frustrated with car repair people here because I had been told by other places that I needed other unnecessary work done when I bought new tires in December. They see a woman coming and they think you’re stupid). I called them Monday afternoon and told them the tow man said it was probably the starter, which I figured also. I was told they could order a starter - if that was the problem - and have it delivered quickly. Then the install wouldn’t take longer than an hour. It was late Monday so I knew it wouldn’t get done that day. Tuesday afternoon I called to see if it was ready. Nope. Got the wrong part. Wednesday I called and it wasn’t ready because they hadn’t received a new part yet but expected it would be done by end of day so I could pick it up 8:30 on Thursday. I arrived @9 Thursday morning and the car wasn’t ready yet. They said the starter that came in Wednesday was broken and they had to get another one that morning. They were working on it when I got there and I had to wait. They never called me for the 2 days it was there to tell me something was wrong with the parts (I had to call) but the man behind the desk told me I didn’t understand how car repairs worked. He was impolite and discounted my frustration and didn’t apologize for the delays. They also didn’t offer me a ride to pick up my car after keeping it so long but did offer one to a man that came in while I was waiting for the car so I know they do that - the least they could have done that after all the delays as I had to hire Uber. In spite of all the great reviews here, I won’t use them again nor recommend them. I’m disappointed because I am new here and like to support local businesses. I also know things happen but it was how I was treated during the process and was left uninformed.
I took my truck to East Hill Automotive for the first time and I couldn’t have been more pleased with how everything went from start to finish. The employees were very knowledgeable and they didn’t try to pressure me into doing something that wasn’t a necessity. Definitely recommend going to see them at either of their locations for any vehicle needs or tuneups, support local!
Very good first experience. Picked East Hill (12th Ave location) for sudden engine problems with our 2015 RAV4 because of convenient location and mostly favorable online reviews. We were able to get quick service appointment, and communication was excellent. Problem (bad fuel injector) was diagnosed, and repaired promptly. Very transparent about costs, and what was needed to diagnose and fix. Prices seem in line with current realities of auto repair. Will definitely use in the future.
I had a great experience with East Hill Automotive. They helped get my car back up and running quickly by replacing my alternator, and the entire process was smooth from start to finish. They were professional, communicative, and honest about what needed to be done. I really appreciated their transparency and efficiency — it made a stressful situation much easier to handle. I would definitely recommend them to anyone looking for reliable and trustworthy service.
Definitely had a positive experience with these guys. Absolutely will use them again in the future. Not only did they explain everything to me but treated me like my car was their family members
Always a pleasure doing business with East Hill Automotive. I especially like that you send out emails reminding us to service our vehicles. East Hill takes care of all of our company vehicles.
Very professional response with clear description of options. Reasonable timing and good communications. Repairs addressed all concerns. Pricing seemed reasonable however I did no comparisons etc.
I will plan to use E. H. Automotive for any future needs.
I had a busted radiator. I filed with insurance for that part. Then I needed this and that..charged for services that absolutely DID NOT happen! Went in for oil change@3500 mi because of winter weather. I had no coolant, only water. There was a spider in my NEW radiator, and i was charged for a flush and coolant at EHA for $135.00
My Kia gets 18mpg now. And before a purge valve solenoid it was consistently getting 24+.
My total was over 700.00 after insurance paid the 500 ded.
I would absolutely never recommend them. Someone made a bad decision there.
If they did this to me, they will do it to your momma or Grandma too.
I completed this review on another site. They diagnosed the problem and repaired it in record time. I have "trust" issues when dealing with mechanics but these guys were patient with me, not pushy or rude, and I will most certainly return to their shop should my vehicle need attention.
East Hill Automotive on 12th always does a great job with our vehicles and today was no exception. They fixed the air conditioning on my 2008 Honda Civic Hybrid quickly and at a very reasonable price. I dropped it off at 8:30 am and it was ready the same day on a Friday. Thank you so much East Hill Automotive!
A well oiled machine. From dealing with insurance to getting work done in a timely matter, and having very knowledgeable employees. Price value was well worth it. I’m sure you can find someone cheaper as with anything, but you will get what you pay for. Thanks East Hill Automotive!
I would give 0 stars if possible. Charged me $5,900 (all cash) to do an engine swatch on 5.7 hemi and they broke my AC and charged me almost $1,000 extra for it and then had the audacity to say “come back and we will fix it for you” never going back again!
Thank you for your response. You are correct, today makes 5 months exactly when I got my truck back. I got a call from your tech asking me if the AC was broken prior to bringing it in, I said no it wasn’t. He said it wasn’t working after the engine swap and that it was hooked to an aftermarket touch screen so he wasn’t sure if he could fix it. I was charged a $500 fee for him working on aftermarket parts and then he can’t fix it. I wasn’t too upset until I found out how much it would cost to fix it somewhere else and that I was already charged from East Hill for your tech to try to fix what was broken. I was also charged for a full AC charge and I can’t even use the AC. I just feel stuck in the water with how to fix it. A $500 refund for the $500 aftermarket fee would be fantastic! It would go straight to getting that fixed
I had an amazing experience at East Hill Automotive. I went in to have my tail light replaced, and they were incredibly generous — they took care of it quickly and didn’t even charge me. The staff was friendly, professional, and clearly cared about helping me out. It’s rare to find a shop that’s this honest and kind. I’ll definitely be coming back and recommending East Hill Automotive to others!
They allow your car to be dropped off outside of normal operations. I had an issue and they listened to my concern and provided me great customer service. It is obvious they are an establishment that takes pride in their customer service and it’s greatly appreciated. I would use their services in the future.
I am very happy with my experience at East Hill Automotive. They were very easy to work with and did a great job repairing my car. Will definitely use them in the future!
Ryan was great with handling my truck’s repair. The diagnosis was perfect and the repair was handled quickly. They are one of the few shops that I will trust to repair my vehicles.
Had an issue with my 2014 Jeep Grand Cherokee rough shifting from 2nd and 3rd gear. These guys diagnosed and fixed my baby in the same day and they didn’t break the bank. Thank you guys so much and will recommend to all friends. Jeep is riding so smooth you can’t even feel the gear shifts… just simply amazed.
Best in town. No question. From the front desk to the back of the shop. Can’t recommend this shop enough. If you’re having issues with your vehicle, I highly recommend reaching out to Ryan and he will get you taken care of. Thank you Easthill Automotive for getting me back on the road!
Very positive experience. Professional, approachable, respectful, responsive. Needed plugs & coils, but they checked out other systems and discovered that brakes & rotors were needed (metal to metal!). Repairs were completed timely as told. Cost was very reasonable and competitive with the chain shops.
You don’t always get the desired result with car issues, sometimes a thing breaks and it is simply too expensive to justify fixing. What is important is having someone walk you through options openly and honestly. So while I can’t speak to a repair, I found them to be excellent communicators and reputable. I would take other vehicles here in the future.
My pruis battery went out. Toyota wanted $7000.00 to fix. They walked me through the process of ordering a replacement and did the work quickly. Cost me half that. Would recommend for any hybrid work.
I can't say enough about the outstanding service I received at Easthill Automotive! I brought my vehicle in for an unexpected issue, and they took care of it on the spot. The staff was incredibly friendly, professional, and efficient—got me back on the road in no time. I really appreciate the quick turnaround and quality service. It’s rare to find a shop that goes above and beyond like this. Big thanks to the team at Easthill for their excellent work! Highly recommend! Thank you for taking care of my Battery issue
I would love to submit a 5 star review for East Hill Automotive. My experience was superb, over the top. Ryan was great, he talked with me about my concerns and answered all of my questions, Ryan also took time and showed me exactly what the technician did in repairing my Santa Fe. Ryan got my Santa Fe into the shop quickly and called me immediately after the repairs were completed. I truly appreciate the professionalism, and the wonderful and personal customer service that I experienced. Thanks to Ryan and technician #17 for getting my SUV back on the road. Mr. Branch
Our car broke down on a Sunday , Monday morning They were on it and we had it back completely fixed on Tuesday! Excellent service and communication. Great rates! I would recommend east hill automotive for any repair job
I'm new to Pensacola so when my car broke down I was apprehensive of where to take it. I'm so happy I found East Hill Automotives. They were communicative and able to get my car up and running again within 24 hrs. I would trust them with my car any day.
Finding a mechanic you can trust is a rare thing this day in age. I’ve been bringing my cars up to East Hill for over a decade. I was taking them up there when it was still the old Tartan garage, I can say without question these guys know what they are doing and will do a good job. People always want to complain about pricing on everything, id rather pay a premium price for a premium product than try and go cheap and pay even double or triple because I was being cheap. Anyways, enough of this old man’s ramblings, I trust East Hill automotive and highly recommended them for anything you need done to your car.
It’s like having a family member own a mechanic shop. They treat you fair and do an amazing job. I take both my trucks there. Brakes, AC, alternators, you name it they can do anything. Amazing!!
709 Massachusetts Ave, Pensacola, FLAuto parts store
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