Rudys European Motorcars in
Lewes (DE)

Arguably the worst experience I've had just having my transmission fluid checked. Lori's (owner) attitude was terrible. If you hate your job, quit. Stay home and play with your grandkids or read a book on customer service. If you're charging $22 to check the transmission fluid and put 1/2 a liter in, you've got plenty of money to retire. Sorry for inconveniencing you by patronizing your business. ☹ Trust me, we'll never be back. I would not recommend this business. UPDATE to your response: Rude and demanding Demeanor!? Lol.. right. That's the funniest response. Lori.. look in the mirror.. or better yet ask your new assistant to be honest with you. Every time you walked in the shop she apologized for you. You're attitude and behavior was horrible, period. We did absolutely nothing wrong. Your response with your shameless plug and lies doesn't fool anybody. Even your other customers acknowledged your behavior. Shame on you. As stated above, if you hate your job or can't handle it, quit. I'm sure Rudy deserves better and I can assure you his customers do!

Rudy and his team in the office (Lori and Jennifer) are a pleasure to work with. I have had both of my autos serviced at Rudy's and when I picked up my auto today after an oil change and diagnostic work, I learned that the auto needed some additional work (40K miles). Despite their full schedule, they will fit in the repair work before I leave for the season next week. Rudy's customer service and reasonable pricing are the best!

Rudy and Lori at Rudy’s European Motorcars were incredibly friendly and helpful when I had an unexpected oil leak while on vacation in Lewes. They went above and beyond to get me back on the road quickly, and their kindness really put me at ease. Highly recommend them for anyone in need of honest, reliable service!

Rudy’s is OUTSTANDING! They are honest, easy to work with, and do a great job fixing my Land Rover. I only take it to Rudy. It’s done right the first time!!

I was very pleased when I found a downstate shop that could service my 911 rather than having to drive up north. Top notch, very professional and knowledgeable. Very reasonable as well. Highly recommend!

Fantastic service, warm and friendly reception along with very knowledgeable staff. They took care of my B9 RS5 installing sway bars, subframe bushing inserts and trans mount. All in one day with dropping the subframe! I'm very impressed! highly recommend and will be going back for any future work needed to the vehicle. Car feels like a weapon now in the corners! Thank you!

Rudy and his team were extremely courteous and professional in the handling of the service to my car. I highly recommend them.

super thrilled with my experience here! brought in my 2015 Audi S5 with a catalyst exhaust leak at the manifold (and for owners of the 3L supercharged platform, you know getting to the cats it isn't a small job!) they informed me that it would be a long wait time to get in for a job of that scale, and that the labor would not be cheap, but still went above and beyond with inspecting the cause of the leak. (using a borescope camera and everything!) once i took the car in for the work to be done they told me that it would take 3-4 days, but the next day, called to tell me to pick up the car because the work was done less than 8hrs after they opened! and the labor ended up being drastically cheaper to boot! overall i'm a very happy customer! the work was done well and faster than expected. i will definitely be returning for any service on my S5 in the future <3

If I could give zero Stars I would. They might be good at doing service was not able to find out. Took over 4 weeks just to have them hook a scanner up and tell me it needed the transmission which I already knew. Then upon being encouraged to get the car ASAP with a nasty attitude from the last on phone I had to meet the tow truck driver there and the front desk receptionist woman had to come out and give us a nasty mouth cussin like a you would expect a mechanic in their shop not a customer service person representing the business And then she insisted the car and the tow truck be off the property that minute. Or should I said demanded Not to mention paying $200 just for them to hook up a scanner up. They did not drop the pan on the transmission or nothing else.

In November my 2011 Audi had to have a cylinder replaced and it was not certain she would make it thru that but Rudy fixed her up beautifully. Not only is the Audi running great, she runs better than she did before the cylinder had to be replaced. She runs better than when I first purchased her. I cannot say enough about this shop. I never met a more honest mechanic in my lifetime. I trust this shop 100%. I will never have my Audi serviced by anyone else but the mechanics at Rudy's. Thank you Rudy and your mechanics for saving my Audi and putting life back into her!

I took my Mini Cooper to 3 shops prior to Rudy’s and none could diagnose the issue. Rudy thoroughly inspected my car and found the root issue causing several problems. He fixed them and then took the time to explain everything he did and what he found. I’m confident in Rudy’s work and will only trust him with my car. I live 45 minutes away but he’s worth the drive. If you’re looking for a shop to take your foreign vehicle there’s no question, take it to Rudy’s.

Ken Rudy is to fixing European cars what Carl June is to fighting cancer...THE ANSWER. I was ready to turn my car in ...frustrated with repairs and then I met Ken. You can hear his passion when he discusses your car. Not only does he love what he does....he knows and can accept any car challenge. I have never met a European mechanic like him. Just moving to the area there are a lot of unknowns....who is a great doctor...where is a great restaurant?...who can style my hair?? This unknown can get checked off...My 2011 BMW is grateful and so am I. Thank you Ken .....Clarice

Until I found Rudy's I'd only allow an Audi dealer to touch my car. Now, I doubt I'll ever go back to a dealer. Professional, never upsells unnecessary work, and prices are very fair. Very glad I found Rudy's.

I've been taking my vehicle here for over 5 plus years, they are very efficient, consistent and reliable. They are very loyal to their customers and very honest. I highly recommend Rudy's European all foreign car drivers he is definitely a great technician in the industry it is worth the experience hands down.

Excellent Service. They took us in without an appointment as our convertible top was stuck down. We asked them to check the car over and they did so and replaced a faulty power window motor and got the car back to us in four days. Michael was courteous and accommodating... Highly recommend 👌 this wonderful shop for your foreign automotive needs ! A+

We brought our 2008 vw beetle in without an appointment because our top didn't go up. They looked over our car and fixed everything. The top works great!! Very fair prices excellent professional work. Our little bug runs better than ever. Thank you Rudys European. Highly recommend. Great job, excellent communication. Highly recommend.

My morning began like my car battery, flat. But, after calling & speaking to Lori at Rudy's I was on the road again with a new battery & my car reprogramed by lunch. Their service has been consistently reliable, & the billing is most reasonable. I estimated the price & was within a few dollars of the final bill. Run To Rudy's!

We are relatively new to the Lewes area. After running into a few issues with my C300 (ESL related), Rudys came highly recommended to me and I am so glad that I listened. They were thorough in explantation, timely in repairs and so kind to work with. Should I need more service in the future, Rudys will be my first call!

When we moved to Delaware in 2021, my realtor Elliott referred us to Rudy's European Automotive for our car service. Whenever we have had car issues, Rudy always takes care of us. It's a very comfortable atmosphere and all of the staff are so nice. We highly recommend them. Darlene Calhoun

Took in older Range Rover Evoque for some major repairs- after getting back, car has never performed better. I believe the technicians name was Nick. He was super kind and explained everything so well. Was clearly stressed during process, and I did leave feeling like Linda and Rudy did everything they could to give me a peace of mind, and they even went out of their way to advise me on future care and service. I am compelled to continue to take my vehicle back here to be serviced though it is a far drive, you can’t compromise the quality of mechanic if you are dealing with a car you truly love

I have a Mercedes 2005 sl600 w v12 and bi turbos. Rudy because of the engine size had to lift the engine out to replace motor mounts. While the engine was out Rudys went over the entire engine. Put new sparks plugs in 24 plugs and other preventive measures. I picked my sl600 Rudy explained to me in detail about the sl600. This car is 17 years and Rudy made this car a New showroom car with his true expertise and love of cars. This 2005 sl600 is ruining like a new car. This guy Rudy and his entire staff are absolutely incredible , honest and trustworthy. If you have a foreign car this is the pinnacle of true craftsmanship. Pictures are the sl600 engine out of my car, v12,biturbo 500plus hp

Rudy and his wife Lori are amazing people and do amazing work! I came in on somewhat of an emergency basis from out of state and he helped me diagnose my air conditioning and oil light issues very quickly and had me back on the road within a very short period of time. He was able to quickly point out a mistake my out of state mechanic made and fix quickly for me. They are life savers and I would highly recommend them.

Rudy's is nothing short of stellar. They say what they mean and mean what they say. They explain everything and check for things that you don't even know are wrong with the vehicle. I love Rudy's wife Lori - totally upfront and honest about timelines and what they can do. She aligns the expectation of getting the car repaired and has exceeded the expectations of what real customer service is. I love this place!!!!

Until finding Rudy and his team, I wouldn't trust anyone else besides my Volvo dealer in Virginia. I'm so happy to have found Rudy's auto shop. It's such a relief to have total confidence and trust in people who have the best regard for my Volvo's safety and performance. The convenience of driving 3 minutes versus 3 hours helps a lot, too. I highly recommend.

We are so lucky to have found Rudy's. He is so knowledgeable about my Mercedes/ Euro cars. He took care of all the issues I was having with my car, that other places could not. He explained the whole process of what work needed to be done. Rudy is so friendly and honest. I recommend him to anyone that has a Euro vehicle. We have had such negative experiences with IGBurton. Thank Goodness we will never need to go back there

We drove our Land Rover LR2 to Lewes for the 4th of July. On our first morning there (July 3rd), after packing it full of stuff and kids to go to the beach, the car wouldn't start. I called around and Rudy's was recommended to me by another shop that didn't work on Land Rovers. I actually spoke with Rudy himself and he was very friendly and helpful. Because of the holiday, they weren't able to get to our car right away and we actually had to borrow my sister-in-law's car to go back home to Pennsylvania. A few days later I got a call from the mechanic (Mike I think was his name). Turns out it was a relatively easy fix but could have easily been much worse. Being from out-of-town, and having already left Lewes, any less-than-scrupulous shop could have easily rung up quite a bill without us knowing any different. Instead, we were charged less than $100. Mike also explained in detail what they found and how they fixed it. I'm very happy with my experience with Rudy's and I feel that Rudy and his crew are both competent and honest.

Rudy and his wife are great. I have driven from west OC to Lewes for service many times. Rudy is as trustworthy as they come. My A6 4.2 is now relegated to second car status, but after 9 years, 195,000 miles, 2 kids, 2 dogs he has kept it running great. I read some other reviews that were negative and my guess is that they are fake, or they simply do not listen.