Coastal Towing in
Lewes (DE)

They picked up my vehicle, when I called them to send me a paper for DMV, they told me they don't send out papers, they email. That's fine, then told me it would take some time, I figured till end of business day, when I called back next day they told me it would take days, not hours to send me an email and they was rude to me on the phone. That's not how to do business.

I called ahead to make sure they could patch a tire, and they told me to come right in. When I got there, they were friendly, fast, and got me back on the road in no time. Great service and exactly what I needed—highly recommend!

The staff is very friendly and helpful. It's hard to find an honest mechanic but they go above and beyond to make sure that you're treated fairly and that your car is fixed. Not only do they provide excellent customer service And they made my car drive and feel new again and that is what I’m grateful for. Thanks If I could leave a 10 star review, I would

Thank you Coastal Towing for sending such a courteous and considerate person as Arnold. He did a great job and handled the whole towing, drop off and on to the repair shop perfectly.

Tire blew and left us stranded. Coastal Towing was amazing! Lady who took the call was very professional and helpful. The man who picked it up and delivered it to The Garage was wonderful! He arrived promptly to the rescue.. Great company to deal with. 5 Stars!

The tow truck staff are the most unprofessional staff I’ve ever met! Aggressive. Rude. Disrespectful. They had non caring attitudes. Lack of empathy for others. They were irresponsible to their job functions. And put motorists at risk of serious injury or death with their action. Unbelievable!

Not sure about this place? Took our car for an oil change $108 ok but they never took the warning light off the dashboard so we had to return the next day for that to be done. Took our Jeep in for front brakes that they said we needed after a routine oil change, and the next day the tire started smoking and it made loud squeeling noises like it needed a break job after having new breaks and rotors? Took it back and before even looking at it said it was the caliber was hanging? Not what they said or noticed the day before only after they worked on it and now there is another new problem? Hard not to think it’s a money grab but both cars had to be returned to them the very next day after they worked on it? What are the odds? Just be careful because frankly we don’t know what to think at this point! Update they wanted another $385 to fix what wasn’t broke before they worked on it? Also the original estimate for work was $50 less than what they charged for the brake work. No phone call no advance communication just did what they did and you pay. Any trust we may have had is gone so they lost our business and typically we are very loyal customers. Don’t get taken! Here is a direct quote from the shop who fixed what they broke “if they don’t guarantee their work, why go there?” And “previous shop that replaced the brakes (Coastal Towing) did not catch the hardware kit resting on the rotor when the guest went to have brakes rechecked. Calipers are perfectly fine .” Should we file our complaint with the Better Business Bureau?

Great team and professional! Quick service provided and at a reasonable price!

Terrible communications. Called this company for road side service for semi truck shut down on the side of the road. They told me it would be $125 per hour. They came out and within 40 minutes said they couldn’t do anything and it had to be towed away. Towing to Bergey’s in Delmar MD will cost $600 plus 2 hours of road side service minimum which I was never told about it. And to top it off at the end, when the truck was towed to the Bergey’s the truck was dropped off without disconnecting truck from the trailer and now I have to call a different towing company to pay $250 more to disconnect. I hope you never ever get business from anyone everrr. Liars and cheaters.

I have never been treated so terribly by a company. Never let this company tow your vehicle! A couple years ago I got in an accident, I was a young woman who was taken advantage of. My insurance had to argue with coastal towing for weeks to get my vehicle back. They were trying to say it was totaled so they could keep it and sell it. Every time I called the office, they were so incredibly rude and disrespectful. I have never experienced anything like it. They made me cry more than once. I thought I was going to lose my car, which broke my heart. So many hard working good people are being taken advantage of by this company. Luckily in the end, I was able to get my vehicle back.

This man WILL ROB YOU OF YOUR OWNED FREE & CLEAR VEHICLE, DO NOT ALLOW THEM TO TOW YOUR VEHICLE TO THEIR LAND UNLESS YOU NEVER WANT TO SEE IT AGAIN! Long story short, the owner played my tragedy against me, claimed I must sign my title over after the insurance company totalled my 1995 jeep Wrangler, I knew better however the husband didn't and being the non confrontational person he is, myself being medically, physically broken at that time couldn't fight for my rights, HOWEVER I STILL hold the title to MY JEEP which my husband watched get towed upstate to find out a few months later, THE CHOP SHOP PAID THIS OWNER OVER 5K FOR MY JEEP!!! IF I COULD GIVE ZERO STARS, REST ASSURE I WOULD! HEED MY WARNING!

Whoever the woman is who answers the phone, she is rude! Zero customer service and awful. I called to get a price to tow a ‘95 Coachmen Class C RV, gave her all information and she was adamant the tires were dry rotted, because apparently she spoke with someone else inquiring about a price for a ‘95 Coachmen RV. I told her I have pictures I can send, the tires are NOT flat/dry rotted - they are fine. She wouldn’t listen and blew me off and said it would be $750. I knew I was being ripped off and I took my business elsewhere. Paid $350 to get the RV towed and it was a seamless process and a pleasure doing business with this other company. CUSTOMER SERVICE matters! Coastal Towing will never be on my list to call. RIP OFFS!

Within the past few years we have had to use Coastal to have a vehicle towed. Once as a result of an accident, which one of their own trucks was involved in, and another breakdown. Both times Coastal came through for us. The breakdown occurred late in the day and they responded immediately. They also made the needed repairs to our car and we had it back the next day! The office personel and drivers were very responsive to our needs. We had used them many years ago with another vehicle that had issues. When we found out the car was being recalled due to this problem, they towed it to the dealer for us. For our money they are the best towing and repair service in the area.

I'm new to the area and have followed my insurance agencies recommendation for trusted auto service. I stopped in to inquire about a specific repair my car needed and found the office staff and service techs to be knowledgeable, professional and cordial. I then proceeded to schedule the repair within days. The repair was completed the same day, I was called and informed as to what was replaced and the total cost of the repair. Based on this experience, I feel that I've found my preferred auto shop and will highly recommend Coastal Towing to my friends. Thanks

Very slow at getting anything done and very defensive when you ask them questions. I took my car in for a fuel pump to be replaced costed 700$ and they could not tell me how much the part was nor why it was so expensive. Receptionist is very rude and there is no communication I mean 0 communication between mechanic and resectionist. If you want answer you must ask for the mechanic, the resectionist told me she does not know if I’m allowed to speak with the mechanic. What!!?!? This place seems very shady I dont recommend anyone to go here please save yourself the hassle

Matthew was PHENOMENAL!! I had some jerk park in my driveway and block my garage door where I could not get my vehicle out. I was so upset because I could not get out to get my medical prescriptions or food from the grocery store. I called Matt pretty upset and he was such a sweetie, SOOOO understanding and empathic to my situation. He arrived at my house literally within 10 mins and towed that car right on out of my driveway. He turned a distressing situation into one that made me feel way more comfortable and protected. I wanted to write this review to let everyone know how AMAZING Matthew at Coastal Towing is. I would most definitely recommend Coastal Towing to anyone within the Sussex County area!!!

Someone slammed into us and totalled my car over vacation, the towing company came out quickly to get the cars moved, and Arnold was incredibly kind and helpful throughout the process of getting my vehicle cleaned out and loaded into our Uber. They helped us through a very stressful situation with care. This place is operated by very good people.

Had my transmission go out on the beach called coastal and within an hour Brandon was there pulling us out with a skid steer. I have a f350 with 37in tires and a lot of work done to my truck. Brandon did an amazing job at both pulling me, towing it to a shop and just all together being careful. The lot we were in was very tight with only maybe an inch on either side of the tow truck. Amazing job Brandon. With owning a business myself you can tell Brandon takes pride in his work, has an amazing attitude with customers, and is all around a great representation for coastal towing.

Matt was great! He was able to pull my husbands truck quickly from the middle of the road and deliver it to the Ford Dealership. He even helped explain the car problem to the mechanic. We greatly appreciate his prompt response and eagerness to help.

GREAT PEOPLE - GREAT COMMUNICATION - GREAT SERVICE!!! Years ago Charlie from Coastal Towing provided me with excellent service on my SUV. This time, when calling to find out how to get the brakes on my 1982 Class-C RV fixed, Brian in Service gave me some money saving tips to try first. After still not feeling comfortable I called back and asked if the shop could do the repairs. Both, Brian in the shop and Dana in the office were extremely nice and helpful. They sent out their tow truck to pick up my RV and Matt and Arnold were awesome with making sure they hooked the vehicle up safely. They even went above and beyond and loaded the 6 wheels/tires I needed to have installed (changing from an old, odd size to a standard size wheel) and did not bat an eye when I asked for this favor. They will start working on my RV tomorrow to get it inspection-ready, safe, and roadworthy again and I am confident that my service will continue to be as great as it has been.

Marcus the tow man was the best! I was working for 2.5 hours to dig my car out of the sand at Cape Henlopen before putting my pride aside to call for a Tow. Not once did he make me feel silly for getting stuck, but rather he hyped me up for how far I’d gotten myself. He found the bright side to it all and helped me get out :) thank you Mr. Marcus!! (or macus?)

I've used Coastal towing twice since April. Both times they answered the phone and were on site fast. Today our car broke down about 2 miles from home. They were there within 15 minutes and the driver was great. Will always call them first!

My wife and two sons and I moved locations within Sun Resorts and we went to level and stabilize when the system failed unexpectedly! The entire Class A Coach listed to one side and the system froze! We were stuck and our infant son was inside. In fear we called and Coastal and after hearing our emergency without even thinking about payment they jumped into their truck and arrived within minutes! They immediately jumped out and assessed the dire situation to come up with plan as our 27,000 pound RV was literally sitting on two bending stabilizers! They spent a considerable amount of time, walked us through what they could do, spoke to our RV repair specialist on the phone and were able to fix the system! Their ability to lift a heavy rig saved us and multi hundred thousand dollar rig! They even followed up after to ensure we were safe! It all worked out, the RV was repaired and we couldn’t be more grateful! Thanks Coastal! Your knowledge, expertise and compassion will never be forgotten!

I cannot praise the wonderful customer service enough. I was in a pinch and needed a piece of equipment moved as soon as humanly possible... They got me back a very reasonable quote within the hour and had the availability to move my equipment to the job site in half a day! The driver was courteous and efficient and I certainly will be calling them again. Thanks guys, you rock!

No stars are deserved but in order to give a review I had to at least choose one. The tow truck driver was very rude. I arranged my own tow and when he got there the tow truck driver refused to let him take the car. He took the high road and didn't want to argue. The tow driver attempted to tow the car without putting it in neutral, risking damage to the transmission. My tow driver had to bring that to his attention. They charged me $385 to tow my car from 1000ft from their shop. When I called the next day to arrange pick up the person who answered the phone was very rude and put more emphasis on me paying with cash only than answering questions that I posed. I didn't expect to pay any other way. When I went to pick up the car the atmosphere was very cold. Nobody spoke or greeted me. I am usually very engaged with people that are providing me a service. Even though I wasn't happy with the price, business is business and I didn't argue the price. I would never recommend this business. Good customer service is everything and word of mouth travels faster and more effectively than any advertisement. I don't know if their attitudes were because they knew they were price gauging or if it was because I didn't look like them.

HIGHLY recommended. I was in a real jam traveling during a work day and they really came through for me in every way. Tow pick up in no time and had the part needed delivered with my van fixed and on the rd again, all within a couple hours!! Prices were very fair too..I was left extremely impressed by the whole experience. They turned a disastrous day into a not so terrible day

Coastal came to my rescue! My car had broken down on my way to work and they were there within 10 minutes! In a flustered state I got a ride to work..But had my keys on me. Blake who was the driver came to pick my keys up and understood. With a smile he reassured me not to worry and that my car was in good hands. This took place at 3 pm and they had my car fixed and ready the next day! Very fair pricing, would recommend. Great jobs guys!!!