What clients say about All Roads Trucks - Dover in Dover (DE)
This place is really good. Receptionist Becky at service desk very helpful and kind. Mechanic here found the problem that mechanics at a TA could not. People here are respectful and ready to help. 👍
I would like to take this time to thank Kenworth they did a great job every time I'm in the area. If I need something done on the truck or the trailer they always seem to help me out as much as possible. I haul for NASCAR racing experience so it's very critical when I come into town sometimes I'm under a tough deadline and they seem to work me in. The people are absolutely great. The service is great. The shop is great, had no issues whatsoever and I would recommend it
Excellent Kenworth Dealership! Service, Parts, and Customer Service...was on Point! Had to get Towed in on a Monday, and They Assessed the Situation, Fist Hand, Helped me Find and get Too & From the Hotel ( Don't recommend any Hotel/Motel South of the race track... The Ones North of SAM'S Club is best for the area) and Did exactly what they said they were going to do! Would do business here again 🤝
This shop is absolutely amazing, had a truck with service needed while on the road, gave them a call they said bring it in they were super fast super friendly, had me back up and running within 2 hours, highly recommend this shop, thanks again guys for getting us back up and running quickly.
$950 for pm service ! Woww They just saying do not come here. İt is $450 at truck stops with same oil brand and filter. Also they put bad def fuel to my truck.
( they did not even close engine oil lid after pm )
They just want your money !!!
We had an appointment for last Wednesday and are still waiting for our truck to go into the shop to get the alternator fixed. Not the first time we have had to wait and wait for service. Not happy with the service department, or lack there of. May have to contact the BBB
Kenworth trucks seem to have a power steering filter issue on new trucks. Under warranty and fast turnaround time. Note; repair shop closes earlier than the shop
Walked in this morning (2/7) just a couple minutes after they opened, had a truck broken down that they are not a dealer for. The parts counter guy, was extremely helpful and let me go through a couple things that he had in mind to help us get our broken truck along for the day. I was in and out of there in 10 minutes with the correct parts and was able to complete the day on the job site.
Have been working with DK for several years. When ever I need something they get on it ASAP. If I come in off the road for a repair I am taken care of priority. Always gave parts that are needed. Teresa Richard Matt and mechanics are all great
Worst dealership in Kenworth network, had to call 3 times just to confirm my broken truck was in there parking lot after telling them it was being towed in. Terrible customer service, never got a single update I always had to call them, the performed work and at the end said o since your on your way to come pick it up we forgot to tell you $900 wasn’t covered under warranty because the Kenworth warranty was up 3 weeks ago the failure was covered under Cummins warranty. Never said a word. To top it off they tried to send us down the road low on coolant after replacing the egr cooler. Poor poor service. Because of this dealer and the fact that they are the only dealer in the area we will never buy another Kenworth.
This is the worst Kenworth dealership, I phoned 2 weeks ago for a service appointment, was told no appointments first come first serve. Got there this morning they cant help me I must make a appointment
Absolutely horrible. 1st it was impossible to get them on the phone so I had to drive over. 2nd they had nothing in stock. I'm no salesman but I would imagine a semi truck dealership should have semis to sell as a rule of thumb.
They did an EXCELLENT job of checking out my T680 and keeping repair costs low and manageable. Jus need to get SOMEONE to answer the phone in service !!!! LOLOL 😂😂😂
Best Kenworth dealer I've found. So good that another local Hampton Roads, VA carrier sends their trucks the 4.5 hour drive for work to be done when there is a Kenworth dealer 5 miles up the road from their office.
A big tip of the hat to Richard who unbeknownst to me is also the owner and Charles, who came in on labor day Saturday to finish the repair on my truck.
I love this place because they have great customer service and there is a guy there his name is Matthew he is excellent. he knows his work . I always call him when I need help and takes time to explain things to U.
Our Big Idaho Potato Truck needed some electrical work on our tracking system and usually have very little time to stop for repairs. Richard and Nicki at the Delmarva Kenworth were so wonderful, accurate, helpful, professional...and FUN! Thank you, Nicki for making me laugh all the way from Idaho and we appreciate you making us "trackable" again!
I had an issue with my air line and took it here to get fixed. Richard was very helpful with getting the problem diagnosed and solved. He also took time out to answer a couple of questions that I had. The best kenworth dealer by far.
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