This rating is based on customer reviews, inventory size, pricing, and service quality
In Dover, DE, Burke Tires & Auto Repair North Dover Store scores 70/100. Reviews tilt positive for fast service and value: quick flats, tire installs, alignments and repairs—often same day—with courteous, professional staff and fair pricing; many longtime customers note honesty. Complaints center on pricing and communication inconsistencies (changed quotes, perceived upsells), occasional rudeness, early closures, and one serious service lapse. Inventory seems solid for new/used tires; salvage parts access and yard organization are unclear. Waits are usually short; appointments help.
What clients say about Burke Tires & Auto Repair North Dover Store in Dover (DE)
DO NOT GO HERE UNLESS YOU WANT TO WASTE MONEY! I took my vehicle here to get a TUNE-UP. I emphasis tune-up because in my understanding as a prior mechanic and having worked at shops in the past I have always known a TUNE-UP to have injectors be apart of that process. Ontop of that they didn't replace any of the air/cabin filters, spark plug wires or anything else that SHOULD COME WITH A TUNE-UP! At Burkes however, injectors are apparently optional. An option I was not even presented with. So I paid over $300 for them to change spark plugs which is insanely outrageous. Mind you spark plugs that WERE BRAND NEW! The mechanic if he/she had any type of mechanical knowledge should have been able to look at the spark plugs and tell they are new. NOPE lets change the BRAND NEW spark plugs and charge for a new set of, most likely cheap, spark plugs instead at a criminal rate. AVOID AT ALL COST. LITERALLY.
I had a slow leak in one of my tires yesterday. There staff was great to get me tire fixed and back on the road ( less than 10 minutes ). I had a very busy work day and this was a big help!!
Pulled in before the big storm. I stupidly put tire valve caps on that I got from Temu. Could not get them off. I wound up having to replace 4 valve stems. These guys were so nice and helpful to me and my Jeep! I’ll always return here for repairs
I've been their customer since the opened, gone theire for different services whilst seeing the business grow. I am a happy satisfied customer as they're meeting and exceeding customer expectations through attributes like responsiveness, empathy, knowledge, clear communication. They're transparent with their best pricing, scheduling and delivery. About all, they treat each customer with respect as I sit in the waiting room.
I've been buying tires from this business for a couple years now. Recently, I've started getting my oil changed there. I'm happy, so far. I also brought a colleague there who had multiple air sensors going off, and they helped her out. Its my hope she'll consider them when it's time for tires also. Decent people.
I think I’ve left many good reviews for burkes over the 10 years of owning cars. I’ve been coming here since owning my first car. Great prices and they’re fast. I needed my tires rotated and balanced and they also checked if a wheel was bent. I stayed in my car the whole time. 10/10. I’ll never stop coming here
Went to get an alignment on my 07 GMC Sierra Classic and the guy says "I can't adjust your idler or pitman arms". The parts he was talking about are non-adjustable. Seemed like they were trying to up sell me parts on a simple alignment.
I used to ALWAYS refer people here HOWEVER I recently went there to see if they could simply put air in ONE tire. The OWNER refused unless I agreed to to pay. PAY...FOR AIR....IN ONE TIRE. I've been coming here for YEARS and have sent a lot of people their way. I WILL NEVER RETURN and I will encourage others NOT to spend their money here, too. This is so sad because there were definitely my go to.
Spoke to the gentleman at the front desk 2 days ago. Told him I needed 4 tires mounted and balanced and gave him the tire size. Show up at his shop with an appointment and $24 a tire goes to $35 a tire. I will be going elsewhere to get the alignment done before they change that price too. Watch yourself with this place
I stopped by Burkes around 8:30 AM to get air in my tire, and the experience was great. The attendant was pleasant and quickly filled my tire...at no charge. I know it might seem like a small thing, but good customer service makes all the difference. My husband recommended this place to me, and I can see why. I’ll definitely keep them in mind for future tire needs!
I called and asked how much it would be to get a patch on my tire and was told $15 the gentleman I spoke to said come right away cuz we don't have anyone right now. I told him it would take me at least 20 minutes and I got there and they had people which was fine but then when they went to do the patch they told me it was going to be $30 when I was quoted 15.00. Anyway I left without getting it done pissed off for driving that far and give the wrong information and price. I will go pay somebody else $30 since they didn't back their price they quoted me
Burkes Tire is the place to go for all your automotive needs. Just my humble opinion. They are on the ball, they do not fool around. Always fair and honest. Burkes Tire and Auto, go there you won't be disappointed. Service is always professional and courteous. Job is always done right and efficiently. Doug P.
Extremely unprofessional & closed at 5:10 when the website says 5:30pm. After calling & informing them I was on the way just to have 1 tire plugged they turned me away. My tire popped a few miles from the shop due to lack of professionalism and a lack of care. I will look for a corporate number or I will continue to add my bad review over and over until this is reconciled.
I went to this place in good faith in May , even bought my own brake pads for them to install to cut some cost and here it is November and it's as if they never changed them. The whistle is back and I smell the dust from the brake pads. My theory is they never replaced them but stole my brand new ones. If I go back I'm going to watch them do the work. Then they have a nerve to say no warranty if you bring your own items to install.
This is my second time here but I’ve only ever used them for tires but this time I had a bad leak in my brake line. The tire technician noticed it let me know not only did they get the service done same day as a walk-in, but it was way cheaper than all the other places I called. Everything was correct. Cars running great. I definitely will be stopping in again
First time at this Burke Tires location, I normally go to the South Dover location. I was very impressed. They have multiple bays for automotive repair, in addition to a couple of bays for tire service. The prices are great and the service was very good. You need to make an appointment in advance to ensure you get taken care of. We had all four (4) tires replaced and am alignment. Everything was done great, and the vehicle drives perfectly. Highly recommended.
DO NOT GO HERE! Few days before 02/23 I had alignment done. Asked about any oil leaks as Jiffy Lube noticed some during oil change. Set an appt for 02/23, was told it’d be half days work drop off at 9. Around 3pm I went there to wait since it’d been 6 hours. Got the car around 4:30ish. Paid $694. Fast forward 03/12 got oil change & they mentioned the SAME leaks! Gave me an invoice & highlighted the leaks. Went to Burkes right away, spoke with the mechanic in the office. He says he did not diagnostic it, took my word for it. We were in a rush, it could be leaking but he would have to look again. That’s what diagnostic is for right? To clearly see the issue. What he wants to say is, “it was never fixed, it was still leaking but you were in a rush after we had your car for 7.5 hours and we still made you pay”
They did not put oil back in my car after it being serviced even though they charged me for it. I ran the car for 4 days with no oil and now my car is broken down and not worth fixing. So I'm now out of a car and the money I had to pay for them to complete the services I asked for. I suggest people don't go to them and if you do, double check everything before you pull out of the parking lot.
great service, good rates, and a crew that's fair and you assist you with your cars. they are expanding which is a good sign that's these guys are doing a good thing fixing cars on 13!
update 12/8/23. I had my rotors, back brakes, oil change, and tire replaced - $524! Francis was great, truthful, and these guys do a great job ensuring you your car is fixed. I like when they say when you're leaving of you hear anything, bring your car back and we'll take care of it
By far the best place I've been since I moved to DE . I moved here 3 years ago and have been screwed so many times by other shops. I finally found this shop about 6 months ago. I got front brakes and they were literally half the price of the other 3 shops I got quotes from. Then again today I came in for used tires because I won't have the car that much longer. I thought I needed 4 but they were actually really honest and told me I only needed 2. I mean what mechanic do you know that would do that. They all would say ok 4 new tires and take my money. The honesty this place has along with its great prices is why I took the time to actually leave a review. They are that good!!
Just got a used tire from this place. It's difficult to call it used because it's a really nice tire with good tread. They changed the rim, balanced the tire, took off my doughnut and put the new tire on. For all of this they only charged me $43. You can't beat the price or the friendly and speedy service. I was in and out in 15 minutes. I highly recommend them.
HORRIBLE OWNER HORRIBLE SERVICE THIS PLAVE SAID THEY CAN PERFROM AN ALIGNMENT ON MY WORK VAN THEN SAID THEY DONT HAVE THE TIME AFTER I PAID....MY STEARING WHEEL IS NOW UPSODE DOWN AND THEY REFUSE TO REMEDY THE ISSUE.......NEVER EVER EVER AGAIN GO TO GILL BROTHERS 5 MILES DOWN THE ROAD AND SAVE YOUR STRESS
This is wheels straight
I recently got repairs done here for the second time. Both were very good experiences. Very knowledgeable, reliable service. The mechanic took a few minutes to explain some things to me, and assured me everything would be taken care of. The total price was very reasoable, and to top it all off, having Patty handling everything was great! I appreciate her so much for the time and energy she willingly put forth into helping me get back on the road safely. Her communication is clear and honest, and always helpful.
These guys are dependable! I feel sure that I am receiving honest and consistent service. I like their drive-up-and-get-in-line option. The young gentleman that worked on my tire tonight had a bit of an accent and I was not able to catch his name. I would like to point out that he was professional and friendly. He explained the work he had done and what was needed. I was pleased with his work!
Horrible, do not use for auto repair!! They said they could repair my thermostat. They took it apart and couldn't put it back together. They also killed my battery. I had to tow it to Mini in Annapolis, MD to fix. Stay away, There are No Trained Mechanics There. Would give them no stars but Google won't let me!
Website
