Pep Boys Auto Service & Tires in
Dover (DE)

Set an appointment a week ahead of time for an oil change. Showed up to my appointment 20 minutes early to be told there are 6 cars ahead of me and maybe my car would be done before the end of the day. Needless to say I went elsewhere. Never had this happen at any other locations.

I am extremely disappointed in our experience with Pep Boys. We were originally looking to have a tire patched and they had recommended replacing the tire. We prepaid for the tire and received a call the same day saying the car was ready and available for pick up. Unfortunately we were unable to pick the car up the same day so we called first thing in the morning to ensure we were able to pick up the car. Once again the receptionist confirmed that the car was ready for pick up and the that the service was complete. We picked up the car and instantly the tire pressure light popped on for the same tire. We went back into the store explaining that the same tire had the tire pressure light on. The mechanic said that “oh it’s the sensor and you sometimes have to drive for it to turn off.” After speaking with the manager we found that the tire had not even been dropped off. This whole situation was extremely ridiculous to have confirmation multiple times that the service was completed just to have the parts not even be in. It is unprofessional, unorganized and more importantly seeming to be untrustworthy.

The staff was pleasant the day i came in for service but customer service plummeted from there. No one seemed to care that i was not able to go to work. They assured me it would be done next day but was still not done 2 days later. Then they tried to tell me it wouldnt be available for 2 more days, making it 5 days without a car, because the technician was off the next 2 days. They finally finished it after 3 days after I complained about them trying to make me wait. Then when going to pick it up they left it unlocked in the parking lot and said oh well its in sight no one will get into it. Service was completely unsatisfactory. Definitely will not go back to this place again.

Brought my truck here for a new battery and oil change. No appointment was necessary. They started work on it in no time. Friendly and helpful staff. Very pleased with this Pep Boys.

Do Not Go here!! They are a complete joke and will take advantage of you if you are by yourself!! They still didnt even fix the problem that I went in for the first place and I went here 4 different times spent over 1800 plus the parts that I had to buy because they said I needed it!! All I know is now I just want my money completely back so I can go somewhere else to actually get my vehicle fixed!! I was told one price by someone then went to go and see what would all be done today all of a sudden I needed 1400 worth of work done today I said how did it go from 800 to 1400.. he didn't answer at all.. then I called my husband to get here because I felt like I was definitely being taking advantage of. As soon as he came in and walked up to talk to the guy all of a sudden the price was different and things were missing from what he originally showed me. But still not the price that was originally 800 still on er a 1000 and still have the light on my vehicle...

I did not have a great experience at Pep Boys today. First I spoke to a rep who assured me they were partners of Tire Rack and if I ordered my tires through them, installation will be free because they are partners. When I get to my scheduled 8am appointment , I was told that I had to pay through tire rack for installation. Then I waited 3 hrs for my car to maintenance. I watched them do 2 vehicles ahead of me. When I asked why people were going ahead of me a guy said they were “waiters” , well if I had an 8:00apt which I was 10mins early for and I walked into the establishment at 8:01 , why would any other vehicle go before me. That is the entire point of appointments. I planned my day according to my appointment which meant nothing to this establishment. This is not good business

I had a family member buy tires here a few days ago... they spent over ten hours waiting on a tire installation. I'm sorry, but that's unacceptable. They should have been honest about not being able to provide services that day when he called instead of having him wait that long. It's no wonder they are closing locations in this state (Kirkwood Hwy and Christiana Rd are both completely closed up state now, as well as another location), between the long wait times and at least one now closed location getting caught scamming customers, I'm not surprised.

Wouldn’t recommend this place to Anyone. I’m disappointed on the quality of work this place lacks. Never was like this before. I got 4 tires done from them and they ruined it and I was unable to get my tire rotated afterwards. I brung in my receipt of my proof they did my service and they was going to fix it but told me I had to pay.. for their mistake. Then one of my tools from my glove department was missing and they were the only ones who had access to them. Price Honda was the ones to fix Pep boys mistake. They even did a bad service on my husbands car and he was quoted higher than two other repair shops.

I suddenly multiple problems with my car when I arrived to Dover. I went into Pep Boys and I have to say they were superb! The customer service was phenomenal. I watched them be exceptional to each client. The work on the car was speedy and great. I want to give them a shout out- they ALL were awesome! Thank you!

Came in without an appointment on a busy Saturday evening during the holidays and got out in under two hours with two new tires at a reasonable price. Staff was great, very helpful and professional. Highly recommend this facility- they were great!

they took good care of me as soon as I showed my colors (Philly edition). Dan C. took care of my needs, Dan G, Kameron, and Josh Messick facilitated it, and I’m a happy customer!

I cannot recommend Pep Boys in Dover. My first indication should have been when I went into the shop and there were two people arguing with the technician about their service and charges. Let me back up. I called Pep Boys to see if they had the tire I wanted in stock. I gave them all the information (brand, size, tire type) and was told they had them in stock. I took my vehicle in and once again gave them all the information regarding the tire I wanted. I left the vehicle, and they called me when it was complete. I picked up the vehicle and looked at the tires and noted that they had put a different tire on the vehicle than what I had specified. They told me they did not have the tire I wanted in stock. The technician told me that he informed me over the phone that they did not have them in stock. That was not true. He said what they put on was a better tire. So why was it cheaper than the one I specified and why did they not contact me to let me know before they just decided to put on the other tires? He said they had a 30-day ride guarantee and that I could bring them back if not satisfied so I conceded and left. The next day I was on the highway and noted that upon reaching 45 mph the vehicle began to shake. It got really bad at 65 mph. Obviously, they did not balance them properly. I stopped back at the shop late that morning to have them rebalance the tires. They said that they would get to it right away and that I could wait. One and a half hours later they were still not done. I questioned them and they said it had only been 20 minutes and that I was next on the hook. I couldn’t wait due to another appointment, got a ride and told them I would be back after my appointment. An hour and a quarter later I returned and they still had not gotten to my vehicle. I was told the guy was on break and should be back in about 15 – 30 minutes. I left and told them to call me when it was complete. Three hours later I had still not heard from them and called them. They told me my problem was the front, left wheel hub. Now mind you, I did not have any problem with shake prior to having the tires changed and had the wheel hub replaced 6 months prior. They told me that they had taken all the tires off and rebalanced them. The following day I headed out of state, and the tires were still shaking. I looked at the tires and noted that there were anywhere from 6-9 weights mounted on each tire, except for one that had no weights. How can that be? Now you know why I cannot recommend Pep Boys. Poor customer service, poor communication, unqualified technicians, and long wait times. I will get the tires rebalanced and the wheel hub checked elsewhere. There’s a good chance the tires will be going back to them. Can’t wait to see how they go back on their ride guarantee.

A Sunday aftenoon around 3pm, I realized that I had a small nail in the sidewall of my tire so I needed a new tire ASAP. I called the store in Dover Delaware and talked to a gentleman named Kameron. My hope was to match the tire and they informed me that they did not stock my exact tire, but could order one. I then asked them what tires they had in stock in my size that would most closely match the tread design. They quickly suggested a brand they had in stock that was an excelIent match. I asked them if they could handle the job for me that afternoon with only a few hours till closing. They said they would work me in and have it completed before they closed. Their service was excellent and the price was competitive. I do not write many reviews, but I was impressed with the overall experience and would not hesitate to return to that store for future business.

Made an appointment for brake service and an oil change. The man checking me in seemed highly annoyed. I made the appointment for 4 p.m. I thought it was convenient and I even called to ensure this was a time I could wait not drop off. Well I was told my vehicle was ready THREE hours later. Mind you a walk in … NO appointment came just before me and was serviced and out before me… she walked in for an oil change. The person checking her in even told her about the managers special for the oil change where as I had to ask little angry man about the coupon and if it could combine with the brake coupon. So it’s car ready time and that’s when i found out NOTHING was done to my brakes! The rep looked at me like he had no clue as the master mechanic left around five. I said if the person who does brakes left as you said why did I sit for three hours and NO ONE came out to tell me. My main purpose coming here was BRAKES! He told me I can come back tomorrow BUT HE COULD NOT GUARANTEE MY CAR COULD GET SERVICED! This was a customer service failure! I should have gotten an appointment to come have my brakes cleaned as he said that’s what I needed… I will NEVER RECOMMEND OR USE PEP BOYS! Horrible waste of time!

I’m done with returning to this location. I have gone a few times but the service has fallen off. Each time I went to get something done I was right back within a few days. Such an inconvenience. Dave was a really nice manager who tried to make things right. Unfortunately the staff doesn’t match his professionalism. I was lied to multiple times by a staff member. And spoken to completely out of line by a staff member. I suggest you find a shop that’s a bit more professional and has better customer service.

I’m truly sorry to see how Pep Boys has declined over the years. I’ve trusted the brand for more than 20 years and have been a loyal customer at the Dover branch for nearly seven. I’ve always recommended this location to friends and family — but unfortunately, not anymore. My recent experience was deeply disappointing. The staff has become increasingly rude, unprofessional, and dismissive of customers’ concerns. They often make promises they don’t keep (at time of taking in the vehicle), and when questioned, they respond defensively — even trying to make you feel at fault. The biggest issue starts at the top - I mean the store manager of the facility. Customer service reflects leadership, and the store manager sets a poor example by prioritizing sales and profit over honesty and customer satisfaction. When management encourages such behavior, it’s hard to trust the store again. To make matters worse, I was charged over $125 for a “service insurance” I never requested. If Pep Boys doesn’t trust its own parts and workmanship, how can customers? Between hidden fees and inflated labor costs, the final bill can easily increase by 20–30%. My advice to anyone visiting this location: ask for every cost and service item upfront, including any added insurance or fees. Sadly, this will be my last visit to the Dover Pep Boys. I take no pleasure in writing this, but when a once-trusted brand loses its values and respect for customers, it’s time to move on.

Pep Boys helped to fix my issues promptly before it became a much larger problem. The staff was most courteous, knowledgeable, and frank with respect to getting my car the work it needed. I also found out about the military discount that also made this visit well worth it!

I had a tire blowout and stopped into Pep Boys as a walk-in customer, not knowing what to expect. I’m so glad I did! The team took care of me on a Sunday despite not having an appointment. They were professional, efficient, and had me back on the road. Really appreciated their willingness to help during an unexpected situation. The service was great and the price was fair. Highly recommend this location for anyone needing reliable tire service. Thank you for getting me back on the road safely! The wait was somewhat long but being that I had no appointment and it was cars before me I can’t complain. Dan was great and super helpful.

The service was excellent. The honored the appointment time and provided excellent customer service. I would definitely bring my car back again for an oil change

My husband was out of town for work and I woke up to a completely flat tire ! I put air in the tire but he wouldn’t hold for long! I was lucky that my pep boys shop was not far from home, so I made it to the shop around 1:00 and they had checked out and replaced (it had a big nail in it) by 3:30! Very pleasant staff and great service!

I had an AMAZING experience at this Pep Boys!!! I was in a real bind as I was an hour away from home and an hour and a half away from my destination. It was late in the day and I needed two tires replaced unexpectedly. They were backlogged but kind enough to take me anyway. They had me out of there in a jiffy! Dan G the tech was fantastic!! I wish he worked closer to my house!

We had a great experience at Pep Boys in Dover, DE. Daniel, the customer service attendant was outstanding. He made the process of having our car serviced at Pep Boys an excellent experience! I have to give credit to the manager who hired this young man. It is encouraging to know that there are businesses that still believe in great customer service. Daniel, keep up the incredible work ethic. You are amazing!

Terrible customer service. We waited 3 hours past our appointment time! The manager gave us nothing but excuses. Corporate was so incredibly rude. They tried to tell us we needed a battery that was gonna cost us an additional $300. Turns out we didn’t even need the battery. They were just going to take our money and when we questioned it, we suddenly didn’t need it. They will never be getting our business again.

It was the second horrible experience I have experience at Pep Boys. Years ago I called to set up an appointment to get all four of my tires replaced and when roadside came to fix my tire the spare was too. So when I got to Pep Boys I asked them to replace the spare as well. After wait so long and putting up with all the people going off on the Pep Boy employees and then this horribly scary angry man came in. I just wanted to get out of the place. When they were done they didn't replace my spare and I wouldn't go back into that place. I read the paperwork when I got home and they said on the paper that I refused to have the tires balanced. Not True, I wasn't asked. Why would I have new tires put on without balancing them. I was terrified to go back in there after all those angry people. This time was horrible. I didn't see angry people as my car was towed in there. Spoke to the person on the phone told him what was going on and that I wanted the car fixed and the spare replaced. Second person called me and said they found a sensor was bad. I asked if that was going solve the car staying running when I turn it off he said it was just a check engine light written on the paper work. He said he was going to have to run another diagnostic and I told him I wasn't paying for a second one. Third person said the sensor was bad and the valve cover was gushing oil. I told him not to touch the valve cover. I will take it to my mechanic. They called and told me my car was ready. They said they couldn't get it to copy what it was brought in for. Paid the bill when to go home and the check engine light was still on. They said I refused to have the work done on my car. Why would I have my car brought there and let them have my car for day and then tell them not to fix it? Finally my spare was fixed at least I think it was but why made it a white wall instead of the all black tires on my car and again they said I refused to balance it. I was never asked again. I would not have got to the but my Car Shield said they were the only one that accepts my insurance. I had to take my car to another shop to get it fixed and my valve cover was not gushing. It was a hose. ???????I want my money back from Pep Boys.. .they didn't fix my car.

I took my car in to get my ac fixed they did an amazing job working on my ac however when I left my car over night my rims weren’t scratched, I checked them before even leaving the car overnight because I had to go grab my car seats out of the car. When I got home from picking up my car from them I noticed my front passenger side rim got scratched and was told they didn’t see anything on the cameras and can’t do anything about it. If you go for service take pictures aid your vehicle before and after. A picture of what my rims looked like and then after I got my car back from them.

Completely satisfied with this location. I had a tire emergency for the second time and they were able to get me in for service right away. Daniel, Nathan, and Walt, thank you for you for being so reliable !

Pep Boys in Dover was fantastic for mounting/ balancing our tires and aligning our new adjustable camber/ toe arms and suspension links. I have to admit, PepBoys was not top of my thoughts when searching for someone to align upgraded Tesla parts… however, I’m glad we did. The upgraded parts have their own specs (which we brought with us) and the Tech, Tom did an amazing job putting them exactly correct. The wheels/tires don’t look like they are towed in & actually look like they are supposed to. He is a man of little words, but if you are looking for someone to do a perfect job - Tom is the mechanic to go to. Can’t thank them enough- saved us from driving all the way to New Castle on new tires not aligned!