R J Shore Automotive in
Branford Township (CT)

Entire business is shady. Their tow trucks drive on the highway as if they want to CAUSE accidents. Any business that would employ such reckless drivers will also employ technicians who dont know what theyre doing and are reckless. Dashcam recording is being forwarded to the USDOT along with the DOT number I got off the side of the tow truck.

We’ve been here multiple times and will keep going back as long as we are living here. We’ve had nothing but excellent service. Chris, at the front is so nice to work with and always tries to accommodate our schedule. Really can’t recommend enough.

Always is a great experience when I come and go! Chris always communicate’s with me throughout the day to give me any updates, always honor my AAA discount, are very friendly and very thorough. If I don’t understand exactly what the diagnosis is, Juan will give me a visual print out. They just do a great job overall to always fit me in, fix the problem in a timely manner and do their best to always accommodate me !!

As a AAA tow company their customer service and response time were excellent this past weekend- Jesus the service tech was outstanding!

Every single person there is unbelievably rude and has no class whatsoever. They treat customers with zero respect and act like they’re doing you a favor just by acknowledging you. I’ve had multiple issues with this company over time, and each one has been worse than the last. On top of that, I’ve seen employees getting paid under the table and even driving their work trucks after their shifts while drinking — completely unprofessional and unsafe. It’s honestly shocking that a business like this is still operating. I wouldn’t recommend anyone bring their car here for anything. Do yourself a favor and take your vehicle somewhere that actually knows how to treat people right and work honestly.

This is my go to auto repair shop great customer service great communication and very experienced in any area necessary for maintenance of vehicles.

They towed my stolen car in New Haven and waited over 8 weeks before contacting me by mail, the guy I spoke to was so rude and dismissive.

Chris at the front desk was very pleasant to talk to. My daughter was here visiting from out of state. She had had her vehicle fixed before her trip. Was taken back a second time and was told her leak was just residual fluid and the rattle in front end wasn't anything of concern. Well needless to say , the day after she arrived we noticed two basket ball size fluid leaks in the driveway. With there busy schedule they were able to get her in, deal with the warranty people and order parts needed for the repairs. Juang (mechanic) explained everything that he found wrong with the vehicle and addressed the seriousness of the situation. I am more than pleased with their performance. THANK YOU! ? P.S. I would never recommend buying a car from Best Buy Auto Sales and Repair in North Syracuse NY When they were called to inform them of the current situation, their reply was just tell the technician to fill it back up with fluid and drive it back and we will fix it for free. ? I also wouldn't recommend ProGuard Warranty. They wouldn't cover the original repair again unless it was taken back to B&B Auto. So, i guess that they both felt it was okay to send a young mother with children back out on the highway to drive 5 hours with fluid leaking out of her vehicle.........

John-Paul V is all I have but he is a frontline representation for the company and he should understand that. I used triple aaa to have my car towed a Thursday morning to my house as my tire blew out and had it placed in the grass on the side of my house behind our RV so isn’t blocking traffic nor cars in driveway. I called triple aaa again to have the car towed to get my tires fixed, John-Paul V pulls up slowly shaking his head and stops in front of my car. I walk up slowly asking about his perceived problem and his first response is “is your car registered”, a little taken aback I answer “yea of course” and he says” so if I get out and run your plates it’ll come back registered?”, I tell him go ahead no problem but he decides to instead proceed with backing up to start the process of towing my car. When he puts the hook on the front tires, I ask him “what’s the issue as I’ve never been questioned like this before in the many times I’ve used this”, he responds flatly “triple aaa doesn’t cover unregistered cars”. As I understand that I ask him in some way why he assumed my car wasn’t registered. He shrugs and makes a face looking at my car from the front, “it just doesn’t LOOK like it’s registered” and continues his process. I let it go as not to further escalate the situation but I’m sorry my car is a simple 2006 Honda accord with rusted spots from when I bought it from a used car dealership. I wonder if he would’ve thought the shiny blue truck parked literally next door in someone’s driveway wasn’t unregistered. Apparently certain clients aren’t welcomed by RJ shorelines towers based off looks whether it’s the look of the car or the person, I’m not sure which but the interaction I was given was incredibly rude, unprovoked and unprofessional. I live my life morally and treat everyone with respect and kindness. If he was having a bad day, don’t take it out on the customer or simply stay home off the road that day. Peace and love but his entire attitude was anything but and he wasn’t just “doing his job”. Anyone prejudge you in a negative way without any information is called what? Maybe he should look it up and figure it out

Everyone here is so polite and professional! Exceptional service! I needed my car towed last night, due to it not shifting into park than wouldn’t start. RJ Shore got the part covered under warranty, therefore costing way less out of pocket. AND I have the car back less than 24 hours later. Highly recommend!!

Excellent fast service with friendly and professional personnel. Chris , you are the very best. Happy Easter to you all. Thanks for the great service ,and the follow up call to check on my repairs.

Had my car stolen, and it ended up here. I honestly think all the damage the car sustained came from the tow. I know it's whatever when your car is stolen. However they sort of presented the whole thing like they were doing me a favor. $225 for 3 pieces of plastic to cover the open windows. Awesome it's done. $75 a rip? Ya ok.... plus the tow. 4 change total.... oh and after several phone calls arranging the pickup and confirming it's the car. They failed to say they don't accept credit cards for this particular "service" lol once I indicated no one said this to me- a "call" was made to the back to see if it was ok. Naturally, it was. Just not really comforting in the whole thing. The insurance guy was more supportive with me. I felt like John Hammond pitching Jurassic park to the group, and the lawyer was the only one on his side. RJ! A little more soft skills.

MVA had vehicle towed here. With permission of insurance company I swapped out tires and rims. Actual price was half the initial quote b/c work was less than anticipated. Who does this!?!?! RJ Shore where honesty with people who don't know the difference still exists!

When I was down to my last and my car was towed they stole all the change from my center console. Way to kick a man while he’s down; I quite frankly won’t soon forget this places’ transgressions and if you’re wise you won’t bring your car here.

Bring my 2007 Tacoma and 2019 Lincoln for service. Excellent work and a great group to work with. Keep me informed, fair prices and never an issue.

Car broke down on the highway, got to the shop and they got us in and out within an hour! Didn't try to upcharge us at all. Heather and the crew were phenomenal! Would highly recommend.

I was referred here by GEICO to tow my car to a nearby dealership. I was given an ETA of 60 minutes and waited 70 minutes then I called. The blatant disrespect and disregard for the bare minimum customer service is alarming. Rude is an understatement. I do not recommend this sad excuse of an establishment. Shut the towing department down.

Anyone with a track or race car knows how hard it is to get a performance alignment. Alot of shops refuse to do anything outside of factory specifications which after installing camber offset bushings on my miata would be impossible. Everyone at RJ shore Branford were eager to help get my car setup correctly.The technician was very knowledgeable and asked for all the numbers I wanted and got the car spot on. I'll be coming back whenever I need to make alignment changes or check up on it.

Was sent this company by my insurance company to tow my truck to a near by location. From the start he was very rude, unable to maneuver the flat bed to move the truck onto the flat bed, which there was plenty of room because we have a parking lot. He did not know how to put it in neutral (the battery was dead), got angry, slammed his door, started cursing and peeled off. Called the office to complain and tell them the situation and got the same nasty attitude from the person that answered the phone. I would never recommend this company to anyone. I am grateful my husband was here and I wasn’t by myself.

2.5 - 3 minute read A malfunctioning alternator can cause a car to stall while driving, which can be dangerous. Source: Google AI Overview I’ve had a situation with RJ Shore Automotive at 80 Shore Drive in Branford that began on July 2nd and appears to be resolved today, July 9th. I have never left Yelp or Google reviews prior to this situation. I left several reviews on the RJ Automotive page but they were not posted. I will start out with positives. I explained what I wanted done to fix the car and they appear to have done exactly that. The car was finished one day early. When the action plan was in motion staff member telephone courtesy was good. After the replacement alternator failed the mechanic offered to put a new battery in the car. I didn’t have to ask. I want to be fair. The shop’s culture is not what I am accustomed to. I bring my own set of experience and expectations to the situation. I need to consider that the corporation I worked for was selling multi-million dollar technology solutions. If we made an error we did whatever was required, including working nights or weekends, to repair it. Customers were always addressed respectfully. If we’d ever launched personal attacks against a customer we’d have a very serious problem. The corporation would not have prioritized saving a few hundred dollars over accommodating a customer. A smaller company might not be in a position to do that. Here is a factual account of what happened: * In January, 2024, RJ Shore Automotive replaced the alternator and battery in my car. The work was under warranty for a year. * On 6/28 and 6/29 my car would not start. * On July 2nd the car was towed to RJ Shore Automotive. * On July 3rd I was told to pick up my repaired car. I drove the car a total of 2.2 miles after I retrieved it. * On July 4th the car would not start. * RJ Automotive towed it back to their shop on July 5th. I was told that the alternator they installed on 7/3 was bad. It was only at 11.7 volts and should have been between 13-15 volts. * On July 5th I was told refurb alternators were being installed in my car. I stated that I wanted a new alternator. The office assistant and the mechanic told me that new alternators were no longer made for my car. The work was scheduled for completion between 7/10 - 7/12. * On July 5th I went online and found new alternators for my car. * On July 6th I spoke to the auto mechanic again. I told him there were new alternators for my car. He said he could only buy parts from his designated supplier and that I could speak to a person in authority on July 8th. * On July 7th I posted my first Google and Yelp reviews. * On July 8th I spoke to someone in authority. I agreed to pay an additional $280 to upgrade the alternator. The manager was unwilling to work on my car until I removed the reviews. Wanting my car repaired, I removed them. There was no agreement about posting updated reviews. The office assistant called to say her supplier had the new alternator. * Today, July 9th, my car was ready, a day early. As I was waiting to pay several men walked in, one at a time, stood in front of me, looked at me and then left. Someone yelled in from the work area, “Tell her not to come back”. No problem if the alternator and battery remain functional. An Additional Interaction The receptionist at RJ Shore Automotive was repeatedly referring to me as "hon" a term I have sadly discovered younger women use when addressing older ones. I have continually asked her to stop, at first very politely and then more directly. When the tow truck driver arrived on July 5th he laughingly addressed me as "hon". Of course I knew where he got this idea. I asked him if he called men "hon". He replied in the negative and then referred to me as "babe". At this point he appeared to be losing his temper. I think the incident was captured on our security tapes. I was trepidatious in his presence. I called the shop stating I wanted no further contact with him.

I was in need of having an antique car towed and RJ Shore provided this service with ease! The customer service from my original phone call to meeting the technician who delivered the car was fantastic! They were able to provide the service quickly and efficiently. Very happy with the outcome. I highly recommend!

Tuesday 12/26/23 my car broke down on the side of I-95N. After calling AAA, an RJ Shore Automotive driver, Pedro, was dispatched to come to tow my car for me. He arrived on time and was very professional and knowledgeable. He was also very considerate and accommodating, considering I was on the side of a highway, in the dark, on a busy holiday week. I would definitely recommend them for any towing needs.

I had a great experience at RJ Shore in Branford. Every person I talked to was very helpful and kind. My car had a bad heater core that needed to be replaced. For those who don’t know, this is a very big job. They were able to get me in quickly. I was updated throughout, the car was finished exactly when they said, and they charged me a VERY reasonable price. I will absolutely be coming back here.

Literally the best auto repair experience I have EVER had! They got me in the same week I called. And they were so accommodating to my schedule that they got my car finished before I needed it to be done. The staff is so friendly and knowledgeable. I did not feel jerked around, and I feel confident in my oil change and new breaks. Coming back here again and again!

Called to make an appointment to have 4 tires mounted, balanced, and an alignment completed. I told the person on the phone I have the tires and provided my vehicle information. I was told it would be $25 to mount each tire, and $89 for the alignment. I made an appointment a week in advance to have this completed. I dropped the truck off on day of right after the shop opened. Service man asked if I had been given a price already at which point I told him what I was told on the phone. He agrees and gives me a total amount. He then calls me an hour later to tell me they can’t honor the price quote and that it will now be $35 per tire plus alignment. I call the business at 1pm and ask for an update and explain I have to be at work at 4pm. They assure me it will be completed by 3pm. I arrive At 3pm to pick up my truck, and they just started the work. The tires weren’t completed until 4pm making me late for work. They told me there would be no charge to dispose of the old tires and told me the boss said I had to take them back with me. They did not complete the alignment, and they told me I had to schedule an appointment for an alignment another day which I refused and went somewhere else. I Would NOT reccommend, and will never give them my business again.

Well first of all I have my own business renting out cars. I had a Guest who rented out my car. He caused a tire damage to my car then just left my vehicle in a unsafe area. I had to retrieve my car and get roadside assistance. First of all, the service was covered through my insurance. The gentleman who performed his service did a phenomenal job. I highly recommend their roadside assistance service.

Do not go here if you are looking for professional service. My car was in this shop for SIX WEEKS and all it needed was one part, a body control module. They did everything but fix the car so I eventually took it out. In those SIX WEEKS they bought two bad parts that then broke other parts, one of their technicians regularly missed full days of work (Alex) while another one (Harry) got fired two weeks into my repair. The shop asked me to buy a part off of eBay to continue the repair, which is fine. That part was delivered and sat at their shop for four days before it was touched. I then found out they sent my replacement body control module to the wrong location two days ago....so ordering parts is also where this shop has problems. No communication either even when someone says they will give me an update by the end of the day. I only know these things happened because I call the shop after not hearing anything for multiple days. And to finish my experience, the owner (Rob) proceeded to blame his staff for this terrible experience as I took my car out of his shop. Yet not once did he call me during this SIX WEEK ordeal. No ownership, no leadership. This is not a customer first business. There was absolutely no urgency to get my car back on the road. Save your time and frustration and find another shop. Especially if you need your vehicle for work as I do. This has been a hinderance to my livelihood and easily the worst experience with any business I've encountered.