This rating is based on customer reviews, inventory size, pricing, and service quality
For Rick's Auto Parts Inc. in Torrington, CT, recent reviews skew strongly positive (92/100). Customers highlight knowledgeable, friendly staff and standout customer service, fair-to-good pricing, and a reliable inventory—especially Subaru parts and even niche items like springs. Many note clear communication and help matching the right part. Complaints are uncommon but include a serious engine/warranty dispute, one long wait/extra-fee misunderstanding, and a comment about high prices; another buyer reports warranty support was honored. Yard organization isn’t clearly covered, but staff assistance makes finding parts easier.
Great bunch of guys, I am a blacksmith always looking for leaf springs and coil springs these guys had some in stock and gave me a great deal on what I needed.
THIS PLACE IS A BIG SCAM. THEY JUST SCAMMED ME WITH A 1200 DOLLARS ENGINE FOR A SUBARU. THEY WASTED ALL MY TIME BY SAYING THEY ARE REPLACING THE ENGINE THEY SOLD ME AND BLOW UP NOT EVEN A DAY AFTER WE PUT IT IN THE CAR.AND THEY ARE TRYING TO BLAME IT ON US SO THEY DONT REPLACE THE ENGINE. THEIR WARRANTY IS A BIG JOKE. AM REPORTING THIS PLACE TO EVERY AGENCY OUT THERE. STAY AWAY. THEY ARE SCAMMERS
Needed a part for my truck. Ricks had it. Rick was very helpful along the process of narrowing down which actual part was needed. Great price and communication.
The team at Rick’s Auto Parts was great to work with, offering fair pricing, good value, and having everything I needed. Really a wonderful experience working with them, and they made it easy to get the parts that I needed for my Subaru WRX!
Ricks auto .. has very nice staff.. although I had an issue with the engine I bought ... they did everything they could to make sure I became a happy customer. They took a few hours with me to look over the engine,trying to figure out where the problem was coming from . Took time out of there schedule every time I had a question and in the end stood up to there word on warranty.. even though I didn't end up keeping it , they never let me down and gave me tons of advice to help me get the car back on the road .... would go back there in a heart beat !!!!
This auto shop service is very bad. I bought a part that broke down in three months. The person said that there is only one month warranty. Of all the auto shops that I went to, they all come with at lease 6 months warranty. Only this auto shop didn't. And also the products there are very expensive. I wouldn't never go here again and I won't recommend this auto shop.
Known them for nearly 20 years. Always professional and honest. They work hard and pass the day dealing with customers who can be, shall we say, difficult. Dealing with used items is not and easy thing to do, and they have been doing it forever.
Website
