Windsor Ace Hardware in
East Windsor Township (CT)

I cant remember the gentlemen's names that were there but the service was astounding. They didn't have the exact key I needed but the young man at the key counter found a substitute that has worked fabulously. The other gentleman held an interesting conversation with me as I waited for my keys. I, personally, know NOTHING about hardware stores but they made me feel like I xould work there with NO problems!!!

Classic bait and switch! I ordered an ice melt product (Vaporizer 100% calcium chloride) which was showing in stock and I received an email shortly thereafter that order is ready to be picked up. When I arrived driving from 30 minutes away, the salt was substituted for an inferior product. When inquired, I was told the product I ordered had run out and this was the only available ice melt. I showed the staff that this is an inferior product with what the package literally said but they tried convincing me it's the same thing or even better. The online store was still accepting orders for the original vaporizer product and showing it in stock. No wonder there were more than 50 bags of this inferior product available when ice melt is sold out every where else, one day before the storm. Instead of even an attempt at an apology, I was told 'either you take it or you can leave and be without ice melt'. Forget professionalism or customer care, it is unfortunate that the staff completely lacked decency or common courtesy.

Good selection of stuff for whatever project you might be working on. The staff is friendly and helpful too

Scott and his team are the best. They are attentive, knowledgeable, and courteous. For a small store, it it surprisingly well stocked, clean, and well organized. On top of that, Scott is a huge supporter of Windsor, always helping out. Can I give them 6 stars?

Went here after failing to find 8 certain screws at home depot or lowes, and then finding out that the screws at home depot cost 15$ while similiar ones at windsor ace cost 3$, very pleased with the staff as well, after asking for help he found exactly what i needed quickly!

I purchased a grill this week from Ace Hardware in Windsor and have to say they were tremendous in giving their input as to which grill would be a suitable option as well as providing their professional opinion as to which model would be most economical, etc in the long run. The order was seamless and they did a magnificent job in assembling the grill in record time! At the time of pickup, the team was aware of the pickup and were ready for us to pick it up. The team at Ace Hardware are ALWAYS top notch and Scott Hoffman is the most professional, kind and attentive gentleman ever. His team is a reflection of hi and I am honored to give them my patronage and always will.

Quick in-n-out, ordered on website. Quick reply and waiting for me

Bought a chainsaw here and they not only assembled it, but ran a demonstration on how to start it. Very knowledgeable staff and friendly customer service makes you feel like you stepped back in time! COMPLETELY different feeling from a big box hardware store where you can literally die in an aisle and your body wouldn’t be found for a few days!

Ace Hardware Spring hours are Monday-Thursday 8am-6:30pm Friday 8am-6pm Saturday 8am-5pm and Sunday 9am-3pm. By the way, I also purchased a Stihl weed eater it was on sale, and it's new and improved. Ace Hardware is a helpful place and hardware store. They sell craftsman and Benjamin Moore Paints, too.

Only place for ice melt post last storm, the staff was freindly, knowlegeable as well as good customer service (offer to load the 50lb bags into your vehicle)

Great customer service! The rep that helped me was extremely helpful, got the order 100% correct and offered to help me with the boxes out to the car. Service like this is hard to come by, this store always sets the bar.

I bought weed whacker from this store , it didn’t work once got it replaced, it didn’t work second time , bright it to them, even they could not get it started and the owner/manager named Greg started cursing me so bad, started using F words, literally kicked me out of the store, he said “ never enter my store again” I have never experienced such a foul customer service. I was in shock when I encountered this behavior. The franchise needs to take note of this and take appropriate action. Greg was dangerous I am glad I got out of store alive.

This is a great store. Everytime we come in the seasoned workers and owner are amazing. The help and advice we get is like no other place. I recommend for all your hardware needs. The tall guy with a tattoo in his arm is so knowledgeable and even stayed after hours to wait for us to pick up something we left by mistake. So professional and helpful. Will keep coming back.

Staff are very helpful here, I came in because a tree branch fell on my roof at my husband’s rental property and the staff gave me everything I needed to fix the issue temporarily and told me exactly what to do to resolve my problem. I love this Ace Hardware location. I’ve stopped by a few more times and everyone is always so kind and helpful. I will always shop here!

Everyone who worked there offered to help me! I saw 5 different people and they all asked me if I needed help very kind young men! Rare to come by I appreciate their work ethic will be going back 😊

Decent selection for a local hardware store, staff always very helpful. On line ordering and pick up is great when doing weekend projects (saves the wait when getting paint!)

What a great hardware store. This store is SOOO clean and VERY organized! I just wish there were more of these where I live!! I will definitely recommend this store to others!

This is a great store! The staff is attentive and knowledgeable. Whenever I find something online at the Ace hardware website, and it says it's in stock in my local store, I find that is indeed actually there! It sounds like common sense, but how many times have you gone to a store where online it says the product is in-stock there, but then the local store says they don't have it? Not with these guys, they keep good track of their inventory!

My go to place to get most items. Staff is friendly and knowledgeable. Love the Ace rewards so make sure to download the app for savings. They also have top quality BenMo paint and can match colors.

Great local business. Knowledgeable staff. Owner is usually on site and keeps the store clean and stocked. They even have a clearance bin that has some good deals. When I had back and neck problems, it was so much easier to use this store than deal with all the parking and walking required for a big box store.

I went here last week as the store i had been going to the paint machine was broke. The level of customer service is beyond remarkable. So i was definitely going back. Went back today to get all the paint supplies i needed including the paint. Again the customer service is outstanding... they are friendly and helpful. You have a customer new customer now..

I do not think you would know how great this store is by it's store front. It's like saying, Don't judge the book by its cover. What a great Ace Hardware. This store has had everything I needed when I needed it. The employees are great. They are not bothered by your question. That are extremely helpful. Thanks Ace Hardware!

The service in this store is great 👍. The workers are very helpful and knowledgeable about the products in the store. I went there on the date my sister passed away to get out of the house. The workers were extremely kind to me on one of the toughest days of my life. I will shop there again. It is good to know that there's still kind people in the world today and I found some at this store. Please go there and see how they can help you.

Been coming to Windsor Ace for years, for work and personal supplies. The staff is very friendly and always of best help. They will order any items not in stock and if what you're looking for is not available via Ace Hardware, they are thoroughly knowledgeable about local supply firms where the item can be obtained.

This is a great hardware store. They have always had what I needed. The staff are also really good at giving advice about home projects. This hardware store really embraces their slogan: "Ace, the helpful place." The prices are decent for the material as well.

The staff is helpful and we'll knowledge. I love buying my Benjamin Moore Paint there. Also the screen repair is fantastic. Windsor is very lucky to have this hardware store.

The staff is friendly, knowledgeable and prices are at or only slightly above the big box stores. Among my many purchases was a grill that was assembled, delivered, and the old one removed -fantastic service! Best deal around! The few pennies you may save going to Lowes for every day items will be wasted in gas and the time you spend wandering the aisles looking for someone who knows anything about the product you want. Pay your neughbor, not a big box. You won't regret it.