I bought a battery for my car online. I verified online that my car was eligible for installation at the store, pretty clear green check mark. When I got to the store to pick up the battery and have it installed, I was greeted by 3 ladies. 2 of which were rude. I told them I needed my battery installed, at first they told me nobody was there to install it. Then they asked what kind of car I have, I told them a 2019 Honda civic.. I didn’t tell them it was an LX which is an option you need to click online to see if it’s eligible, they proceeded to tell me it wasn’t eligible for the install. I told them they need to update their website then and got back a nice attitude. I left and went to the Milford advanced auto and I was in and out with an installed battery in 10 min. Based on previous reviews it’s clear the response will just be the automated “we will forward this to our team” which is fine. Hopefully this review pushes people to other stores so they don’t have to deal with the two ladies that don’t belong in customer service :)
I’m giving my review a one star not because of the store but because of the Manager on duty today . 8/ 12/25 2:15 pm . She is such a disgrace to the store and advance auto parts company. She has no courtesy, no manners, no respect and should not be talking to customers. She was very rude belittling and disrespectful to me. I have never had such a horrible experience in a place of business like the one I had today. It is such a shame . I would never ever shop in that place ever again. I bought brake pads with sensors for my daughter‘s Bmw . However , the right brake pads was in the box with the wrong sensor. Instead of listening to what I was saying and try to understand what I was telling her , she started to argue with me on top of her voice. I did not ask for a refund. I did not ask for a replacement. I was simple trying to tell her that the wrong sensor was in the box and I had to end up using my old sensor from the car. This lady was talking so loud that it echoed in the room. In my place of business, I would never dare talk to a customer like that , that would be instant dismissal, as a matter of fact it’s not in my character to speak to people like that . I was so surprised and taken back by the way she was acting. I guess there is no requirements for being a manager in advance auto parts. I guess you can pick anyone up off the street and make them into a manager so now I know better not to ever spend my hard working money in that store ever again.. it is such the opposite across the street in auto zone, the men were helpful and professional . I didn’t know I was entering hell with the sulky faces. Please please please give her some training on professional and conduct training, leadership and communication skills training. This is so sad ? she is so bad for business in this economy with all the stores closing down, every dollar , and every customer count. It’s so sad that she doesn’t see it that way probably she’s not happy or the staff is not happy with their jobs . Probably they need some incentives so they can be happy, but they look very unhappy and angry in there please they need some help. FYI my little son was with me and was stunned at how rude the lady was and recorded the whole situation. If I should put this on social media she would be put to shame
Don't waste your time. They lack any knowledge of parts. They advised a 19yr old on a wrong permatex that could ruin the coolant system. Go to Napa or O'Reilly's. If you must go, make sure you pay attention on what country the part is made in.
Last December I bought a battery from this location. Two days ago that battery had died on me so I went in to warranty it out. Nina the manager told me that it was the wrong battery for my vehicle claiming that my car requires an agm battery due to the amount of voltage the vehicle requires( it does not) and told me I couldn’t warranty out the battery and had to pay the difference to the get agm battery instead due to me buying the “wrong battery” recommended for my car. I get that she was trying to help me but she doesn’t understand cars and clearly just didn’t know how to warranty out the battery as proven by the fact she admitted she messed up the process and had to redo the warranty which I didn’t even get.
I was looking for a ford part that turned out to be a dealer only item. After trying all the others in the area I tried advanced. Even though I couldnt get the part I was able to find some useful supplies to get back on the road. Not only was the counter staff helpful and friendly, the store manager went out of her way to help me out to make sure I was ok. Cant thank her enough for doing a nice deed for a stranger on a very hot day. Truly nice folks here.
I was in there Thursday night . I saw old lady work counter .she so mean . She has to respect customer . This place is not her own place . She didn’t resolve issue. making hard your situation. I’m telling from here manager please talk this women if she don’t like job she can find another job
Fewer air filters on their shelves than Walmart??? Fortunately they had the one I needed behind the counter. Also, the store is grungier than the O'Reilly's up the street. Advance should be cleaner given that the building is much newer than O'Reilly's(former Mudrick's appliance store) building.
First time at the store yesterday and the customer service was incredible!! Part came in fast then I realized I ordered the wrong part and Cheri and Jay went out of their way to get the part I needed!! They treated me with respect and made sure I had the part I needed so I can have a safe car for my kids and I appreciate that very much!! I will definitely be back!!! Thank you for the incredible customer service Cheri and Jay
I just want to share my experience I had today with Sharie & Dylan..they were amazing!! I had a flat tire and came there to get some advise on the wheel locks on the tire. Though I didn't have the code or the actual wheel lock Charlie was knowledgeable and kind. Dylan put air in my spare tire and they both had great advice on how to get my problem solved! Thanks so much guys ???????
Amazing! Alex is an excellent customer service rep. He went above and beyond to assist us. 5 Stars! Give him a raise and a bonus! Richly deserved! ??? Gigi
A huge thank you to Sherry and Jaleel this morning! My car battery died about a half mile from the store after leaving a gas station. I walked to the store and they were very helpful and caring for my situation.
This was around the end of September, but I came here to get headlights. I was scared the crew would be a bunch of condescending males. There was a whole crew of women, love to see women in typically male dominated careers. The lady at the front helped me get what I wanted and explained the warranty. 10/10 would go again❤️
My son and I had an amazing outcome. Let me start from the beginning. He has an 03 Chevy S-10 given to me from my father. Both of the original sway bar bolts snapped. GM garbage hardware. I knew AAP could hook us up on our quest to repair "RedPa". He drove this all throughout college and it's still going! Amazing, right? I saw the swaybar dangling. I rarely drive this, so when I do I get upset that he doesn't maintain a free ride. Thanks AAP for calming my BP. ?
I pick up a belt tensioner for my 03 honda accord. The guys was on his cell phone whole time. First on one I got put it on bearing making a lot of noise. Took I back got a new one. The second one wouldn't hold the belt tight. I call them. They want give me my money back. There belt tensioner are trash. Manager looking at the picture on the screen asking me questions how I should put it on.
I've always had good experiences with this location and the people who staff it. I had some problems replacing my wiper blades recently. The staff, without hesitation, went out to my car with me and installed the blades. I leave, ad I have on numerous occasions, a happy customer.
They refused a simple request of letting me pay over the phone for a bottle of antifreeze, so my wife could pick it up in 15 minutes. Seems kind of ridiculous. I've been in that store and it's never that busy that they couldn't provide a little service.
I recommend going to this Autoparts store if I needed something they are very polite and professional at least the one employee that helped me she was very knowledgeable I recommend this particular store I don't know how the other Advance Auto Parts are but this one's good
Pretty nice place right off the main strip in Stratford, needed license plate bulbs for my car and called with 10 minutes to spare before they closed. The woman who I had spoken to on the phone was super helpful and friendly even though she was getting ready to close up shop, had told me as long as I arrive before they closed that she would be able to help. I'd go there again just because of the quality of service for sure!
I go here instead of Auto Zone any day. Better staff better all around people that actually want to get you in and out as quick as possible and willing to help on the spot.
Pretty much the same as AutoZone except that they use different name brands. I gave it four stars because the parking is very inconvenient the way it's set up
I love going here, the employees here always go above and beyond to be friendly and helpful. I never feel condescended to and they always take the time to help me find what I need.
Always have what you need or they can get it. Friendly, personable, and knowledge. Big store name with a small store feel and know how. I don't bother going to the store across the street anymore.
Must applaud this place.
Angel was a great help over the phone. He ordered a part for me from another store. It was there when I picked up all my other items.
They were knowledgeable, helpful and courteous. Well done guys. It's hard to find places with such great customer service.
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