What clients say about Auto Motives in Silverthorne (CO)
My stepson got his first car after graduating is the Audi A3 bought a bunch of parts cheap on eBay Chinese maid just excited to upgrade his car. I took in the Pat at Automotive to get advice on it. I did a bad eye said he can do it. I’ll be at eight hours later and tons of customization for the cheap parts. He got it done with a smile made my stepson very happy.
The shop went above and beyond and they didn’t have to. I’ll continue to trust them with all my cars upgrades, general maintenance and I recommend them highly especially when driving that I-70 corridor.
I took my BMW 328i into the shop because of a burning smell, smoke coming out from the engine, and some leaking fluid I had noticed. After the diagnostic, they said it was leaking coolant from coolant turbo lines causing the issues. They also noted some leaking from the rear pinion seals, but that wasn't as urgent. I had the coolant lines repaired immediately which I will note kept the car running cooler and there wasn't the same smoke and leaking fluid. I called a couple days after I had my car back to replace the pinion seals and I spoke with Patrick who asked me to remind him to order the parts because he was busy. It took me 3 phone calls with one voicemail and twice speaking with people to try and order these parts. I eventually had to go back in-person to order them after 2 weeks of trying. I was still getting a burning smell and some smoke coming out, so I wanted them to figure out what's going on since it should have been fixed and nothing else was mentioned on the previous diagnostic. After they then had my car for another full week, they came back claiming there was a mechanic that did the initial inspection who was no longer with the company that missed another $4000 in leaks that were causing the smoke and smell after I had just spent a little under $3000 to fix the issues. Furthermore, the parts I was trying to order ended up not being necessary because the rear seals weren't leaking hardly anything at all. Knowing all this would have changed my entire thought process of even keeping the car let alone fixing it.
The initial incomplete and incorrect diagnostic, the total hassle and time taken to order parts, the extended re-diagnostic, hiding behind a former mechanic that messed up my car diagnostic with no attempt at remedying the situation - I am frustrated and caution others about going here.
I believe they have good mechanics, but don’t trust them to handle your warranty claim and the owner has anger issues.
Our turbo went out while pulling a skid steer on I-70 and we had our truck towed to their shop for repairs. The mechanics seemed to do a good job on the repairs as we made it home 6 hours away with the skid steer in tow and the truck had no issues once it was finally fixed.
It took 3 weeks for them to deal with car shield and get approval and the parts and get the repairs done. However, they had a hard time dealing with car shield and getting them to pay the correct amount. They called and said the truck was fixed so we drove the 6 hours out to pick it up hoping they would have it worked out with car shield and the bill would be paid by the time we got there. We spent the night and called the next day to find out they were still having issues with car shield. We tried to do what we could but car shield said their adjuster had to deal directly with the mechanic. While waiting for them to work it out, we got an angry call from the owner of Auto-motives saying the truck was done and we need to pick it up right away and pay for it ourselves; that he was done wasting time with car shield. He threatened to start charging us storage fees each day the truck was still there. We came and picked it up right away and paid for it. The owner was angry and snotty with us like it was our fault he was having issues with car shield. We couldn't understand his attitude toward us.
We took the secretary a potted plant and a meat and cheese tray for the guys to thank them for the troubles. The secretary was appreciative but the owner was just ornery.
If you want them to work with your insurance company, better beware that it may not work out. Beware the owner's anger issues too.
I had an excellent experience with Auto Motives. Patrick got my Audi Q7 in very quickly and took the time to thoroughly diagnose the issue. His communication was outstanding — he kept me updated through both phone calls and texts — and had the repair completed much faster than I expected. The service, communication, and pricing were all top-notch. Everyone at the shop was friendly and helpful. I was very impressed and will definitely be returning for any future service needs. Highly recommend!
So my initial review was 5 years ago. Patrick and his star mechanics have been working on my vehicle's every year for the last 5 years. I've had three. I don't know what else to say other than I'm still amazed at the repair time and the price. You CAN'T find a better shop anywhere that I know of. Trustable, very respectful of how long they had my only vehicle and very reasonable on price. Would've cost me way more for a radiator and a water pump anywhere in town. If you need service on your vehicle, these guys are the best. Thank you so much for all you've done.
I called up Auto Motives asking them a price on a diagnostic on my 2007 Grand Prix. Patrick, the owner, gave me a very good price. I then brought it in the next day. He was super busy and i definitely was reassured by him personally ,it would be looked at that day.
It was wobbling so bad when i managed to limp it there i was just ready for a workable answer. Sure enough he called me right back to tell me it was the CV boot bearings( i believe) that's what he said..
I hadnt been totally set at that point to go ahead and have him do it but we decided to trust him and im sure glad we did. He called me later on that night to let me know it was done, I could start my new job in Breck, the next morning!!!!!Thanks Patrick! I also want you to know i appreciate you treating me like a customer and not a dingy blonde,
Oh and the price he gave me was a goooooood price, so everyone should check this shop out. Its pretty FAB!!
After a 13 hour drive from Iowa my steering went out just as we arrived at the Airbnb. I was given Auto Motives’ information from a local bartender (yep, needed a drink!) and Patrick from Auto Motives was able to diagnose the problem and get the part from Denver quickly. He and his team looked my car over and made sure that she was ready for the long drive back. I highly recommend Auto Motoves for anything that your vehicle needs!!
These guys were literal life savers when I got a flat tire last night. They were so kind and helpful. I highly recommend checking them out to get services done — they know what they’re doing 🙏 thank you so much
Amazing!! Moved to town and a week later my Jeep wouldn’t start. Luckily the person who towed it knew the best shop in town. Couldn’t ask for anything better, and I will never bring any of my vehicles to anyone else!
They are so good! Both as a mechanic and as a person. Went out of the way to drop us off where we could pick up a rental car so we wouldn’t be stuck in our rooms for the whole time the truck was getting fixed.
Best service I have ever recieved at the right price for my Audi over the last 7 years! They are top notch, highly knowledgeable, and do excellent work! Its AutoMotives that has kept my Audi on the road for 220k miles and better than ever! Wouldn't take my car anywhere else!
We were driving on I-70 today through the high altitudes on our way to Moab and our brakes were not working correctly. They started shaking and we were lucky to stop and pull over. Not two minutes later Gilbert from Mountain Recovery pulled over to help. He escorted us to Auto Motives in Silverthorne. They were able to quickly diagnose the problem and replace the rotors and we were back on the road in a couple of hours. Many thanks to Gilbert from Mountain Recovery (truly a lifesaver)! And thanks also to Kobie, Heber, and Patrick who also provided a lesson in mountain driving. I can’t tell you how much we appreciate your knowledge and expertise!!
Life saver, (Diesel Pickup Truck)
My truck is my lifeline, I didn't have a clue what to do when my truck went down. You guys had me back on the road in less than 24 hours, Thank you. You went above and beyond to help me back on the road. I could have easily lost a week sitting around. I lost a bolt 🔩 out of my EGR somewhere by the Eisenhower tunnel. I truly thought it was a water pump, (basically I lost all my coolant). They are truthful and an honest shop replaced the bolt and sent me on my way. 100% recommended. I couldn't believe I was back on the road. I really do appreciate you guy's.
Oh and shout out to the Colorado State patrol officer who helped me, Thank you for the police escort into town. I truly appreciate the help.
Great service overall! Knowledgeable, efficient and quality service. Replaced both CV axles on my truck in a quick turnaround! Highly recommend the shop and crew!
Top notch for us in town! 🤙
Great shop! Can’t give enough praise. My truck broke down on the way back to Denver on MLK day their team worked late and got me back on the road for a very fair price.
If this guy thinks you don't know anything about mechanics, he's going to charge you extra time. 1.5 hours to replace 4 spark plugs. He's not going to answer your calls or texts if he's late with the job. I paid $1,900 for a job that the dealership charges $1,300 for.
This was the worst experience i have ever had with a business.
I dropped off my vehicle and they had it for 9 hours. During that time no work was done and i was unable to contact them, no response to text, call and the shop was locked for +30min at 2pm when i went there to try to get some answers. While there i spoke to another customer who hadn't had their car (again with basically no communication) for 9 days.
My vehicle was left with the window down the entire time and some kind of paint was spilled on the dash.
I was only able to talk to someone when i physically went to their location, i did this 3 times and actually spoke to someone twice.
Both times i spoke to someone i was supposedly second in line and they would "get to me soon".
At the end of the day i went back and spoke to who i believe was the owner and took my car. After paying $80 for a "diagnosis"
This was not a professional shop.
I should have done better research and read more of Auto Motives reviews. All bad reviews are responded to by the owner in a hostile way? Not a place i would want to do business. Its "the cheapest in town" for a reason.
Hope others can see this and save their time and money.
Took a couple of my cars here over the winter and Patrick gave me a fair price and did great work. They're my go-to mechanic for Summit County!
Updated 2/12/24... Honestly no better than anywhere else, no one goes above and beyond.
Patrick and Alfredo are the best in summit county. I'm very picky about who I let touch my cars, and these guys have the most respect and amazing communication when doing jobs. 11/10
I’ve been taking my 2013 Silverado to these guys for over 2 years now. Just the other day my driver seat belt wasn’t working and Patrick had one ordered same day and installed the next day on a Friday afternoon in a blizzard. I’ve had numerous extensive, heavy repairs done here. Always a correct diagnosis from their team. The professionalism and hometown feel of this auto shop is why I continue to bring both of my cars here. My entire family too!
We were driving through Silverthorne when we started having car troubles and we’re so grateful Patrick was there to help us. He got us in quickly and was a pleasure to work with. He was honest, had fair prices and was very explanatory with what we needed. We feel so lucky to have stopped at Auto Motives.
Auto Motives is the best car care and service you can find. My car was in desperate need of some repairs that I had been putting off. Patrick, the owner, walked me through what needed to be done and made sure I understood the repairs. Forever grateful to a shop that takes care of the client and their car as if they were their own!
We blew a coolant line on our F250 coming down the mountain. These guys got us into the shop to look at it within the hour! Had parts on order that afternoon. Also found a second coolant issue and gave the truck a full inspection. Even was able to change the diff fluid and transfer case while waiting for the part. This crew knew we were on a time crunch and worked hard to get us back on the road quickly. I really appreciate it guys. Thank you
Best shop I've delt with anywhere! They were diligent, honest, and quick to get me back on the road. Patrick saved me a ton of money and kept me informed throughout the whole process. Would highly recommend this shop for any of your auto repair needs!
I had a few things wrong with my car. Muffler was toasted and engine was running on the rough side. Patrick got my car in the shop on the first day I left it there. Immediately got back to me with things he noticed just from test driving it. He was very detailed about parts and what was wrong and what we could do for options on fixing the issue. After having Patrick and his guys work and fix my car I feel as if it’s driving like new. The throttle response is back and is very touchy. (in a good way.)
It’s incredibly quiet now. Between the price he quoted me at and the quality of the work and the time these guys took to make sure I was on the road safe and sound I will refer my friends and family from now on. Thanks.
TLDR:
Highly recommend, never had a better experience with a mechanic.
Patrick was very timely and professional. His prices were also the best in the area. The problem I had with my vehicle had happened before three months before and the other place charged me 620 dollars for only a replacement of an engine coil.
They were able to reduce the cost to 420 dollars and this included an oil change.
Besides all of this I had some weird requests like grabbing some things out of my car after their work hours, and leaving the keys in an accessible place for pick up. They accommodated all of my problems with no complaints!
Great experience. My old struts were completely worn and Patrick priced and ordered me a new set that was definitely an upgrade. It was quick and job well done. Would definitely recommend to anyone looking for a good shop.
The owner Patrick has been working on my 2012 Chevrolet Silverado for about a year. I trust him with all of my repair work from oil changes to more major repairs. He is an honest guy who will give you no BS answers to your mechanical questions. He will tell you if a repair is urgent or if it can wait. Sometimes he recommends dealer parts, sometimes third-party parts and I trust his recommendations. Patrick is particularly knowledgeable on GM vehicles.
My most recent experience was particularly pleasant. Patrick went out of his way to drop off my Truck at my house since I did not have a ride down to his shop and I needed to get down to Denver for Mothers day. I would not count on him doing this but it helped me tremendously.
Support a small local business and take your vehicle to Auto Motives!
I purchased a used truck in California and it broke down on me in Frisco. By chance a guy recommended Auto Motives in Silverthorne and I took a chance since I was desperate to get back to Denver. Patrick (owner) looked over my issue and pretty much told me what my problem might be. Although I had to leave the truck with him late on a Saturday, I felt I was in good hands. After hours of diagnosing he found a short in my harness for the fuel pressure regulator. Sure, someone else might have been able to find this but Patrick made me feel my truck was in the right place. He cared about the fact that I was stressed after spending $32k on a used truck in California with no warranty and communicated with me thoroughly. He more than anyone made me feel assured that he would not give up until he found the problem. Finding a short is like looking for a needle in a haystack. He is a great family man and super smart in auto repairs. He even delivered my truck to me in Denver as he was coming to town with his family on a Sunday. I will travel the distance to have him do all my repairs as his pricing is also fair. Great Mechanic and great small business to support! Good to know you can trust a mechanic as some are not trustworthy. Thanks Patrick...
Michael Ornelas
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