Palmer Park Service Center Inc in
Colorado Springs (CO)

Towed my vehicle after I had an accident, very informative of our options for towing and what to do next. The next day when I had to pick up some items I left in the vehicle they were very kind about it. Left my car in the garage because we called about the items, and allowed me to do what I needed to do.

James was amazing! Friendly, kind and professional. He made a stressful situation easier to deal with, thank you!!

Tow was coordinated through my insurance company. James was my driver and he was very communicative from start to finish. He takes pride in his work and is very friendly! I recommend these guys based on my experience with James. Very smooth transaction.

My husbands truck (1990 C1500) has been on its last leg for a while, Bob had it 4 days and it runs like a new one. Speedy service, and Tow??? I had no idea. I work in the auto industry and so happy to carry his wrecker number. Cause you neva know. 🙂 Thanks Bob fixing the truck so I could have my car back.

This company should not be used in any way shape or form. Their drivers are absolutely atrocious. I watched one drive for 30 minutes yelling at every single car near him while simultaneously cutting them off and waving both hands like a mad man. They truly need to restrict their drivers and not allow maniacs to drive their cars.

Teach your drivers how to drive instead of driving insanely dangerously. Tailgating, speeding and weaving in and our of lanes. Jumping 3 lanes to turn. Insanely unsafe.

My car was towed here after an accident. I tried for over 7 days to get in touch with them to get my vehicle. Owner finally called me back on day 10 very rude and says I owe almost 800 and it's not his fault he couldn't get back to me before to get the vehicle and I owe that no matter what. He is the rudest person I've ever dealt with and I wouldn't recommend a rat dealing with these people

Dude cut me off, when I honked at him he slams on his breaks (I guess he needs more business). Then proceeds to flip me off. When I called the number on his truck he cusses me out saying he "owns the business and can do what he wants". I am a local firefighter/emt, this guy is not safe or professional by any means and I encourage anyone to do business elsewhere.

Stopped in this business to get some air in the almost flat front tire on my motorcycle, the attendant was extremely rude when stating $3 cash only. I explained I had no cash, to which he shrugged off. In my opinion this is the epitome of bad business, not only was my vehicle unsafe but if he had handled differently he would have gained a customer. Now I will never return.

Called Good Sam for my roadside assistance and they used this place for my tow. Clayton my tow truck driver was there before me and such a professional when he arrived, even called me before opening my gate to go on my property . He was just an all around good guy. Text alerts kept me in the loop the whole time. Thanks Bob for your awesome crew

My insurance company contacted Palmer Park Service Center to tow my car to Colorado Springs. They were on time and had to navigate a very long and snowy driveway to pickup the car. They got my car safely down the hill and delivered to the dealership quickly. Will definitely use them again.

James was very nice. He was considerate in making sure that there was no scratch in our driveway. He even called back to give us an advice on how to fix our car based on the leak he saw. He also left our car secured in the repair shop. We appreciate your excellent service. Thank you.

Jim was hands down the BEST tow truck provider I've ever had. He was helpful, quick, informative and provided comfort and ease in towing my vehicle. Very grateful it was this company that serviced my towing needs. Even with his recent injury, Jim was able to help us out the day after Christmas and I'm beyond thankful.

This company is really about their community. My wife was in an accident and they were quick on the scene and got the truck to the back yard after some planning the job was done with no extra damage to the truck. Being it had no back wheel I was shocked. These guys really know what they’re doing and take their time to do it right. And the pricing is great I thought we were gonna have to pawn out other car but the price was easily negotiated where everyone was happy.

So thankful this was the company used to tow my vehicle via roadside assistance with American Family. I was notified by Jacob how long it would be via phone and he was kind to keep me in the loop. He also waited a few minutes as I had to LYFT to the location cuz UBEr was taking too long. Jacob reassured me, kept me updated, showed me how to put my Jeep in neutral when locked, and answered my calls. He was very kind and professional and did a great job.

Used roadside assistant, told me it will be 75 minutes. Asked for an update and he acted surprised that his crew was not there yet. Almost 2 1/2 hours later they showed up and said they couldn't tow my car. Next time I'll just call personally to a tow company and get reimbursed. I will be sure to tell my Insurance carrier to put them on my no use list.

USAA used this company to tow my car. I recieved about 7 or 8 etas ranging from 60 minutes to 100 minutes to 2 minutes to 3 minutes. Eventually (three hours later) someone from the company texted to tell me they could not come because they were too busy. They could've at least given me a courtesy call, but no, I guess a text seems sufficient enough for these people. Do not use this company, and i will make sure USAA knows not to use them for their customers. Absolutely ridiculous and unprofessional.

Subaru star link roadside assistance assigned this company to tow my vehicle. After an hour I called Subaru back and got the number to this business from them. Called the business and asked the guy who seemed like the owner if they were coming and he very aggressively with attitude told me he “gave Subaru a 2 hour ETA and it’s only been an hour”. I said ok that’s good to know, I was not informed of an eta. He hung up. I called back an hour later because still nothing. When I said “hey I’m still here can I have an update?” He immediately laughed in a rude manner and said his driver couldn’t get a hold of me cause they had a wrong number from Subaru so they just didn’t come. And THEN when I said ok well I’m still here he replied with an escalated tone and using profanity that it wasn’t his fault I gave him a wrong number and he’s canceling the service. I mean this guy actually freaked out on me. Wow. I been sitting on the side of the road for 2 hours waiting on you and this is how you treat people? I Legitimately believe the world would be a better place if your entire family tree died to Covid.

What a useless company. Sat on the side of a busy road in Colorado Springs, with a blown out tire. They said it would be a two hour wait. We called after an hour, and apparently woke up someone at 5:30. He was not happy. Typical these days. What happened to customer service? Doesn't anyone work these days? Thanks for nothing. Definitely will not call them again.

Super nice and friendly!! Even with the big snow storm and having the wrong type of service call (from my insurance) their driver was more than willing to help me and make sure I was safe. Can NOT say the same for other local tow services. Definitely a great customer oriented business

Set up appointment through our insurance company they called us to let us know they were on the way and arrived on time. I didn't get the drivers name but he was very personable and did a good job. Towed our car to meineke to have it worked on. Great service

These guys really know their stuff. I would highly recommend them to everyone! Sometimes it may take a little longer to get the work done, but patience pays off!! I had a small but consistent oil leak for years and no matter where I took it to be fixed I was told there were just too many to repair. I brought my suv there and they repaired the issue and did it without any problems. The best part. No more oil leak! Highly recommend 😃👍💜

USAA called these people to tow my SUV, they called me before they got to the car and hung up on me the for the fist time. When they got to the location my sister told them NOT to put the key in the ignition because the car was dead and the key wouldn't come out if they did; therefore you can't put a car in neutral if there is no power to the car and she told them this. They didn't ask her for anything else, and she left. They then called me and said that they couldn't get the truck in neutral and I said I needed to tell them if my Sister was able to do it, and hung up on me for the second time. I called my Sister and she said she told them the car would not go into neutral. I called them back and told him and he said he needed a waiver, I told him that there was no one there to sign the waiver since my sister left and that there was nothing I could do about it, at which time he hung up on me again. I called him back to see where my keys were, and he didn't answer his phone. My sister called to ask where the keys were, and spoke to the person that was helping him (who was really nice by the way) and he unfortunately gave the phone to the driver who then hung up on her. She then texted them to see where my keys were, and told them that it wasn't professional to hang up on a Customer, and they just said the "keys are with the car". I had to call the Service Center and he called me back to tell me the keys were in the ignition!!! Don't even know if they locked my truck. DO NOT EVER USE THESE PEOPLE FOR TOWING!

Justin was unbelievably helpful. I got a screw in my tire and had roadside assistance come and try to change it. They looked and basically said they cant change the tire so I need a tow truck. Justin came and changed the tire for me no tow required. I would give 10/5 stars if I could. Very friendly, very helpful. Justin deserves a raise

I had one of my vehicles towed by them a couple of months ago. They ran quite a bit late, but completed the tow. This time, over two hours beyond the estimated time of arrival, they stopped answering the phone. Over TWO HOURS late, won't answer the phone, and just leave me stranded on the side of the road. That is nothing short of unacceptable.

Had my truck's transmission fluid, gasket and filter replaced with also a request to have a transmission leak fixed. After taking delivery of the vehicle in 12/2017, it always had a small amount of leakage with the transmission, but it was very tolerable. For the last 2-3 weeks, the leak has become much worse so I took it back to this place, only to be told it would take $245 to fix what they stated was a leak with the gasket for the transmission oil pan. This is the gasket they replaced 8 months ago. It was also leaking in an unrelated area where the previous leak was fixed. They will not stand behind their work, even though most places offer a 1 year warranty on such work. No transmission gasket should leak after 8 months unless it was not installed correctly to begin with. Keep in mind that I have spent about $1,500 to $2,500 with this company for the last 2-3 years and have offered them referrals, that is, until now. I would suggest to anyone reading this to take my testimonial to heart, for Bob (the owner) will not stand behind his work. As an FYI, no one else has even touched the transmission from the time they worked on it until now. Bob, I think it is time for you to retire, for you are losing your grip on reality, for you are treating your loyal customer base with extreme contempt. Then about two weeks ago before I brought the truck back to you, I asked if you would take a look at my brakes and to quote a price for new brakes, and you guys wanted to charge me just to receive a quote from you. What company charges for a brake inspection? No one except this group. That shows how far their greed has gone.

I would definitely agree with the shady character department! They were called by the COS police, I'm guessing, to haul off my son's car from an accident. They told us several different things on different occasions, such as, they would take the car as payment for the towing and storage then they backed out of that offer. They then told us they would keep the car for the storage fee but we would have to pay the $155. for the tow, which is highway robbery to begin with in my opinion. They wouldn't let my son get his stuff out of the car until we called up there. They close at 5:00, but the website says open 24/7. He got there just as they were closing but they wouldn't let him get his things. He was having trouble getting rides since HIS CAR WAS TOTALED. Everything they did was ridiculous! STAY AWAY FROM THIS COMPANY IF AT ALL POSSIBLE!!