Bugs Towing in
Colorado Springs (CO)

I got a flat after hitting a pot hole and didn’t have a spare. I called Bugs Towing and Daniel was there within 15 minutes. It was all very quick, efficient and professional.

Cody was awesome! I needed my 1959 Impala taken across town. Being a classic car he took the care and precaution I was looking for to get this transported. Phone lines were quick and i had no issues scheduling this pick up.

Dani* was cool, had that lax, carefree attitude that makes the whole process feel smoother. Truly a great millennial she is. And you can’t forget about Anthony. Quick, Kind, and Helpful. A great example of good service. And as much as I would never want to have to call you guys ever again, Bugs Towing has my heart…and my money. Love y’all

Was in a serious wreck clearly caused by a reckless driver and they were charged as such. Police called this company to tow my vehicle and assured me and the driver also assured me that I wouldnt need to pay anything to get my stuff out of my car and it would be charged to their insurance. I was instructed by their insurance to retrieve my items over the weekend and approve it to be released to USAA/Copart. Due to a brain injury, I called to verify info. I was told Sunday that the lot was closed til Monday but that I could retrieve my items at no cost at that time. I arrived Monday and we parked in the lot in front of the building as there were multiple semis and a delivery truck in the cul-de-sac. The older lady at the desk yelled immediately as we walked into the door but due to the brain injury I am suffering from, I couldn't understand what was happening. She then just began repeating to move my car because that isnt a parking spot. When I understood what was happening, I pointed out the windows and tried to explain what was happening in the intersection. She didnt even bother to turn her head and look, she just continued to get loud. I told her I would have my fiance move the vehicle ASAP but can I please just retrieve the items from my vehicle. I was told I would only need a valid ID but she requested the VIN number. I didnt have that so she asked me for the plate number. I couldn't recall, so my fiance started to say it and she started yelling about moving the car again. Ultimately, I found out that her name is Shay and the area businesses are all aware that she is "quite the lady" and theve never heard anything nice about her. She did not let me retrieve anything from my vehicle including necessary medical equipment or child safety seats. She stated I would need to pay the towing and storage fee and I could then apply for reimbursement from insurance, which is not what I have been told by police, the tow driver, OR the insurance company. The driver was phenomenal. He was safe, kind, funny and helped us remain calm in the panic. The office staff is deplorable. Edited to add: Sheila- "Shay" sent in a request to have police take my car and claimed it was abandoned dated that Monday when I tried to pick it up. I ended up being able to get my items Wednesday and have recorded that entire encounter as well. She denied ever denying me access to my vehicle on Monday. This place is SCUMMY and SCAMMY. I also am reporting to better business bureau and filed a formal complaint with CSPD for fraud as she signed the paperwork stating my vehicle was abandoned. She also forged Officer Adrian S.'s signature on the forms.

This company showed up fast and took care of a car that had been blocking the fire lane for way too long. Staff was friendly and professional, and Shay did an excellent job making sure it was handled without any hassle. Nice to finally see a problem resolved. Would definitely use them again.

Needed a tow, and was very impressed! Terry showed up in 15 minutes and was very helpful, friendly and made us laugh! Highly recommend this company!! They’re not expensive either.

Amazing company and amazing people I broke down on the garden of the gods road right before the highway on ramp really scary place to break down I called bugs towing I was light on funds they asked what I could pay and they said they would be on the way they saved my day not only did it get towed with in twelve minutes but the tow truck driver Logan recommended someone he personally knew to fix my car and he did it so much cheaper and better than a shop truly a blessing I highly recommend this company Logan your a life saver along with your company you work for thank you so much guys!!!!!!

His friend called him to help us with a jump on a very dead battery in the cold. So kind and friendly! Did a jump no problem at all in north Springs.

The lady that pocks up the phone, every time I’ve called (twice) has had a horrible attitude and just extremely rude. This was my first ever car I’ve bought and first accident, the cops didn’t tell me any intrusions the tow company didn’t tell me I had to do anything but come get the car before the time limit and I followed every step the bank I financed the car from told me. This lady had no reason to be so rude with that horrible attitude when I never accused her of anything and was just telling her what my bank had told me to do and was asking questions. I did have a man call me later after I hung up on her because I wasn’t going to sit and be yelled at and treated that way, he was very respectful and gave me the information I needed and helped me understand what happened. Honestly the phone lady just needs to not be in charge of the phone any longer.

I think they are still illegally charging gate fees to retrieve belongings, BUT... the horrible experience I had, was from a person who was literally without a job by Monday because I'm probably not the first one that's happened to. I got in a wreck while moving and had MY DAD'S ASHES in the car; the girl who answered when I called originally refused to work with me on getting them and even spoke down to me for not being able to realize they were in the car for four days - having no idea I'd been looking for them. I guess she's no longer employed, but I still can't access my car just to get my belongings. Long story short they are still charging a gate fee but they said they were willing to bring my dad's ashes so I didn't have to pay to get them. I still have a few coats in there that I might need but... It is what it is. They did somewhat rectify the situation but I still don't think the fees are legitimate and I should be allowed to retrieve my belongings up to thirty days after tow. Probably will still be talking to the public utilities commission.

Very professional and kind business. I have never had a good enough experience with a tow company to leave a review until today. Towing a car is never for a positive reason and can always be stressful. But JT was very helpful and professional and made the situation the best it could have been. He was very kind and explained everything very well. Hopefully I don't need a tow truck company again anytime soon, but this would be the one I would choose. I recommend this company to anyone who needs a car towed

Shay and Dylan were super kind. Dylan took amazing care of the car and towed it efficiently and took no time! Definitely recommend!

I was broken down in the middle lane of Powers when one of their drivers stopped to ask if I needed help. Got me out of the road within 15 minutes and stopped a bad day from getting a lot worse! Daniel was friendly and professional during the drive to the mechanic, I truly appreciate his assistance. Pricing was less than I expected, would recommend and use again!

I recommend Bugs Towing to anyone who is need of tow services. Today my car broke down and I was left on the side of the road stranded. If it wasn't for Bugs Towing I dont know what I would have done. I want to thank Shay for helping me navigate throughout this whole ordeal. She was so helpful and calm that I recommend you call for her for all your tow needs or questions. Logan was so amazing how he handled our classic 1988 Grand Marquis from start to finish, thank you for parking it just perfectly!

I can’t believe how awful they treat people. Not only were they extremely rude to my father, they treated this elderly couple like garbage. They hung up on us twice while trying to get information on my car that had been towed after breaking down. If I could give0 stars I would. They are absolutely horrible to work with and do not recommend them to anybody. They should not be able to treat people the way that they do. I’m so appalled.

We needed to get a vehicle moved for a veteran and I worked with Luis and Jordan to get this done. I overheard Jordan’s working with the veteran and he was very professional and compassionate with the veteran who has been in a tough spot. Luis was super helpful in adjusting the initial plan after it was learned we needed a different setup and they got this veteran taken care of. I truly appreciate their flexibility and help in getting this facilitated.

Horrible company to do business with! My car got towed because I was apparently parked in a reserve spot and not a guest spot in my apartment complex and the resident had my car towed. Upon calling to find out if my car was there, the lady on the phone was rude. Should have been my first sign. Upon going to pick up my vehicle, the lady at the desk was rude. Maybe it was the white Camo Crocs that she was wearing that made her feel high and mighty or whatever, but sweetheart, nobody cares about your fake “county girl” act….I’m from Kansas and that’s country, not Colorado. She asked for a debit card and ID and I pulled them out and then proceeded to let me know that she couldn’t take it because my last name didn’t match on my DL (I got married in March and never changed it) and I proceeded to show her all my other cards that matched my DL and she said “I can’t take it even though those have the correct last name but you’re not paying with those”. I said I would show my marriage license (which is a legal document) and she said no. Finally got my husband to come in and give his card and DL and she acted like it was such an inconvenience for her. She took copies of them (I’m not okay with that—how do I know she isn’t going to charge our bank for random stuff). I spent 10 minutes examining my car and found scratches on the front of it that were not there before. Paid $300 for this whole ordeal. Y’all should be ashamed of yourselves. Also, shred my husband card information or I will be filing for stolen card information since there was NO sign posted stating that y’all take a copy of it. I hope y’all step on a Lego, stub your toe, miss your exit, and run out of gas!

Insurance company wouldnt pay a massive tow cost after I was run off the road because buugs towing is terrible. They labeled my car as a “Tesla Charger” and the insurance company thought i drove a a fancy wall outlet. I hate them and wish they spoke english.

Fastest response I’ve ever had from a tow company. Reasonable rate and very friendly & kind service. Hopefully I won’t need another tow anytime soon but if I do, I know who I’m calling

Towing is a stressful experience, but this company takes a load of your shoulders! Everyone I encountered was exceptionally kind and patient with my questions and feedback. Definitely recommend Bug's to anyone looking for tow services!

They are a great service. It took them 15 minutes to get to my car. Very considerate and the dispatcher was very nice. They told my car where I needed to go. They had no problem with anything.

The dispatcher was so kind and helpful when I was stranded on the side of the road in the rain with my kids, and the tow truck arrived earlier than expected. Shout-out to the driver for being fast, professional, and making the whole process smooth and stress-free. Hopefully I won’t need a tow again anytime soon, but if I do, this is definitely the company I’ll call!

Honestly no one wants their car to be towed, I was so mad because of this issue after waking up at 3 am to go to work and saw that my car was towed, but after arriving at their office to pick my car, the sweetest young lady assisted me and honestly my experience was soooo different from most of the others experiences I have heard. Thank you Shay I will never forget your help and exceptional customer service. Thank you for taking the time to hear me and to assist me in such heartwarming way. I hope they value you because you are a great employee.

Breaking down in co springs was not awesome. But was awesome was all the nice people I’ve met. Tanner was a BOSS with loading and unloading my car. My car was being difficult and Tanner got it handled with ease. I called and Danielle answered on the second ring. Took my info and got a tow truck driver dispatched and to me in 20 minutes! Price was very reasonable. I highly recommend Bugs!

Tanner was great, very helpful and did a great job moving my truck even though it was nearly too large for the tow truck. He also gave us a ride to the shop, which was very nice. Quick service, he arrived around ten minutes after I called the dispatch and the service was less expensive than I expected. All around awesome job!

My car died and was stuck on the garage. I could not get it in to Neutral. I had priced everyone in town and they were by far the better price. I was able to set an appointment and they came got my car out of the garage and took to the dealer to get fixed! Fast friendly and on time! Will use them again!!!

Sitting in the row truck currently writing this. Object flew out and caught two of my tires popping them both. My insurance company was supposed to dispatch a tow truck. Waited 30 minutes with no truck. Got a call that the company they dispatched wasn’t called they were just assigned. They canceled the tow and told me to cancel it with my insurance since they didn’t have anyone available. Called Bugs Towing company. They immediately figured out where I was and dispatched Jordan. He got the car on the bed and is giving me a ride back and I can send the receipt to insurance (which will be a fun little conversation with them). Will forever use this company in the future for any towing needs. Superb service and immediate support.