My car broke down (on a VERY hot afternoon) with my two-year-old daughter and our big German Shepherd with us. The Roy’s Towing driver arrived promptly and he was super helpful and patient; he removed 2 car seats and a number of heavy bags and carried my stuff out of his way to a shady spot so my dog and kid could hang out while we emptied the car. He was just very accommodating and kind and I very much appreciated his willingness to lend a hand & had no problems getting my car safely to the drop off. I can’t remember his name but thank you, sir!

Dayne Marie

08/25/2024 00:35:54

Kevin was a lifesaver! An unexpected nail in my mom’s tire threatened her 2-hour drive home, especially on a Saturday evening, with local shops closing early. Kevin came on time, assessed the situation, offered tips on what to do and not do given the limited options, and arranged a viable service option. Grateful for a skilled technician and a service that has staff committed to doing the right thing the right way,

Laurie Siedelman

09/15/2024 00:55:05

Roger was excellent took great care in my lowered car and strapping up my wheels. The last time I had my car towed on a flat bed the driver strapped up my wheels with the buckles on the face of the rim and scratched them up. Nice guy and professional!

Darrell Austria

09/10/2024 21:18:35

Roger was very professional and courteous! Best driver I've worked with. Car trouble is always stressful. A lot easier to manager with help from someone like Roger!

Dominic Houston

07/05/2024 05:34:28

Came super fast, picked up my car and towed it very quickly as well. Very helpful and great service. Towed my car across the city with no problems, even though my car itself was having lots of problems. Would recommend them, it was through AAA.

Gideon Tong

08/11/2024 00:40:00

Had Roy's out here this morning to tow my car. They were out here super quick, and the technician was very very good about setting up the car to get towed. I can highly recommend Roy's! During the last several years we've lived here whenever we need them they were very professional and quick.

Marvin F

07/06/2024 16:21:38

Our car got towed by police and unfortunately they utilized this company for their service. We will continue to file a complaint with the police department as well. Stay away from this company for service. Our car got damaged really bad under their responsibility. When getting our car out, I noticed the front grills were missing. I went inside to inquire about it; consequently, they referred me to the manager (who refused to give me his name) and long story short, I was told to get the "f" off their office and continued to cancel our AAA tow. When we went back to the lot, another guy that works there moved the bumper and the bumper fell off and showed that the radiator and the electric fan were damaged. I have pictures of everything to show as proof. One of the gentlemen (I believe the owner) hit my female friend in the shoulder making fun of our car. She continued to say, "dont touch me" and "get the f out of our property". Police were called and we showed the video of the whole incident. Unfortunately, because she was holding the camera, you dont see the hand hitting her, only the shake of the camera, and her words after that asking him not to touch her again. Police came to " investigate" and the cameras on the lot "are not working". The incident number is 23-1217171 and the law enforcement officers who showed up were M. Mendoza (Sheriff) and C. Simpkins (Sheriff). There was "Nothing they could do" because lack of evidence. We will take this to a civil matter and police department complaint. Again, there are pictures, videos and other proof that we have. BEWARE OF THIS COMPANY!!!!

daniel valencia

09/21/2023 21:25:24

Let me describe that 1 star For both customers & working with Roys. You could get told one thing & Than Expect nothing. The way I was treated Was exactly like 99.9% of most places Out here. He will run ads for decent paying wage But then only give you minimum for The work you put out because you're on probation For 3 months, but not tell you this till Your check arrives. That's star energy! ------> Fallow me for a better work environment <------

Matthew G

07/16/2024 19:51:12

Rodger is the BEST. Most towers would have done just that...towed the car. Rodger took the time to open the hood and then explain to me what and where the problem is. He was friendly and knowledgeable and I'm so glad he was called to help me. Great job, Rodger! Thank you.

JoAnn B.

07/19/2024 04:27:48

The BEST ever!! When we told AAA we had a disabled senior with us and needed the battery jumped Roy’s driver called right away saying: I’ll be there in 10 minutes. AND WAS!!! THANK YOU

Chavonne Long

08/10/2024 07:32:39

Their dispatch is quick and efficient. They sent Roger out to me with a flatbed, as requested. Roger got to me quickly, had the car up on the tow truck and to the repair shop quickly, professionally, and with a friendly demeanor. Can't ask for anything more from a tow service, and possibly the best tow experience I've had in memory.

Jonathan Perez

04/29/2024 20:59:44

The best service. Fast, friendly, reliable, and professional. Cannot say enough about Roy and his team.

Dana Pearce

05/15/2024 22:59:11

PAID for my tow, Roy's towing called and said they're ETA was 40-60 minutes. I am currently still waiting for a tow 100 minutes later, with a new ETA of 40-60 minutes. They took an emergency call after they had taken my tow in for financial gain vs customer service/care. Their call in office crew was annoyed that I was upset, they didn't even call me as a courtesy to let me know of changes to the ETA.

Joselin Gonzalez

08/01/2024 01:20:11

Terrible Towing Company. These guys quote me $175 one day, but have no drivers available for hours if at all the rest of the day. Called the next day, wouldn't give me an exact quote, but a range of $200 - $250 depending on factors I couldn't understand. When I called the guy on being quoted $175 the day before, he then changed his quote range to $175 - $225 once again by stating a number of factors I couldn't understand, part of which included charging me from wherever the driver was coming from to my place for pickup! What is that??? Who runs this Business??? Mickey Mouse??? It's a simple thing Boys - you quote EXACT price from Point A to Point B! And trying to charge me that much for a tow of 3.5 miles is ABSOLUTELY CRIMINAL!

Parke Blair

07/19/2024 03:24:22

Recently contacted AAA and was assisted by Edison from Roy’s Towing. He was very prompt, polite, friendly and got my car running in minutes. If I could give more than 5 stars, I would! Thank you, Edison.

Donna B

05/02/2024 02:15:32

The technician I believe his name was Jorge were very efficient faster than expected wait time. Everything was qorked.out great. Roy's towing is number 1

Chris G

08/20/2024 06:22:08

Called AAA for towing assistance. I was told 1hr till tow truck will be coming. When the time came it was postponed another hour and just kept postponing several hours later. It took them 3 hrs by the time they came to have my car towed. The service person was pleasant but the service was not done I felt in a timely manner.

Sonia Armedilla

04/20/2024 01:00:48

Roy's towing is the best service provider in Thousand oaks and nearby areas , Fast service and Reliable drivers. Much recommended

Santanu Das

09/11/2024 06:18:46

We had the pleasure of working with Ian of Roy's Towing today (5/11/24). Ian was absolutely Amazing, Kind, Thoughtful, Efficient and Exceptional. We appreciate all of the wonderful dialog and support given to us. Please extend a huge Thank You (for the troublesome Alfa), Kim & Jer

K A Spaulding

05/11/2024 22:48:57

Getting out of jail and finding your car is never fun, but Roy's towing offerred pleasant customer service, efficiency and promptness. They had a clean restroom, and coffee station too. Security and locked gates at night to protect vehicles was a plus. The prices?... Well, the cost of a night in impound is expensive at any impound yard, but Roy's towing prices seemed comparable to other impound/towing services around town. Overall, they exhibited professionalism with a smile. Thanks, Roy's Towing for keeping my car safe!

Sandy Sinn

11/07/2022 20:14:30

These guys are great!! The driver Lopez made it good time. Was very friendly and got me back into my vehicle quickly!

Frank Rider

05/23/2024 03:28:19

Dispatch was super quick and my driver Chris (Santa) was super friendly and very knowledgeable. Over made a great experience for me in a less than ideal situation.

Broc vanderMeulen

05/02/2024 04:23:58

I had a nice experience with Roy’s today through AAA. Roger, the tow truck driver came within 15 mins of calling. He was nice, knowledgeable and very helpful. Thank you for the great service.

E Z

03/24/2024 02:35:33

They were very accommodating for my friend who had a newborn and it was very hot outside Her car stopped working and they Were very quick 5 stars

Julian

07/20/2024 16:05:54

My 8 year old boy and I had an amazing experience with Nino and Roy’s towing. The truck showed up 40 min earlier than estimated arrival time. We were updated with text messages as to drivers arrival. Our driver Nino was amazing!! He showed up with a HUGE smile and warm greeting. His calm and helpful nature was comforting and reassuring. My 8 year old boy had never seen a car towed before and Nino helped create an almost amusement park like experience from him. It was like a ride for him to sit in the big tow truck cabin after driving up the ramp. Nino was friendly and chatty and my son an I took a shine to him like we’ve known him for years! I would recommend this company to anyone in need. I wish Nino well, my son will always remember is 1st towing experience fondly. I have been towed many times over the years and this experience was by far the best as I got to share it with my son and Nino.

Jaaz

04/10/2022 15:37:29

Great service! The driver that towed my car was Jorge and he was the nicest man! Thank you again for the ride home!

Tricia Notagiacomo

04/21/2024 06:56:24

Locked out of my car. Arrived in less than 20 minutes and got my door open within a minute. Best service I’ve ever experienced.

Johnny PlayStation

06/03/2024 04:43:46

I've towed for many a company in my career, Roy's included. Roy and Doug treat their tow drivers well. I never ran a service truck, so I honestly can't vouch for them. I believe AAA the company gave spiffs for selling their batteries. In an area that costs $12 bucks an hour for a one bedroom roach apartment, you very well may run into some desperate workers. The beauty of capitalism. Thank the club for that instead of kicking Roy's. My suggestion? Thank the driver for coming out and tear a ten dollar bill in half, giving the driver half a tip before you start. Interesting factoid. Once a day, by average, a tower is killed out working on the highways for the public. That's over 6,200 souls since 9/11/2001. Twice the rate of our trigger-happy policemen. This should be a government job, like a fireman, cop, or public works. Flashing lights? Move over a lane, you might save a life.

Kimo Pu'uwai

09/14/2018 22:22:20

Great service Roger was diligent and took care of my car, never had a bad experience with Roy's towing service ..fast and reliable

C T

06/25/2024 23:08:26

AAA affiliate. Great service. On time. I was able to track their arrival time. Highly recommend.

Steve Ulrich

06/28/2024 20:12:14

Address:	1344 Thousand Oaks Blvd, Thousand Oaks, CA, United States
Phone:	+1 805-371-4330
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 263 Reviews
ZIP Code:	91362
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Roy's Towing JunkYard in Thousand Oaks (CA)

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