Experience the finest in automotive excellence at Volkswagen Thousand Oaks. As a premier Volkswagen dealer, we are dedicated to providing a superior selection of new and pre-owned vehicles. Located on Auto Mall Drive in Thousand Oaks, our dealership serves the community with exceptional customer service and a passion for the iconic Volkswagen brand. Whether you're in the market for a stylish sedan or a versatile SUV, our expert team is here to help you find the perfect car to suit your lifestyle. Discover the thrill of driving a Volkswagen and visit us today.
Hours not specified
What clients say about Volkswagen Thousand Oaks in Thousand Oaks (CA)
I had an extremely good experience at this dealership purchasing my Mazda 6, which I love. I had the pleasure of working with Mohammad Iqbal and he went above and beyond to ensure I was happy with my decision and made the process as smooth as possible. Both the managers and finance manager Vahe were a pleasure to work with as well. I highly recommend purchasing through this dealer as they were very professional.
Went to get a new car, was met by a sales rep Daniel Malk who was polite, funny, attentive,and very knowledgeable on cars. He was very relaxed and met my needs in helping me decide on getting my Jetta. Costumer service 100%
I am a happy owner of a new VW Jetta SEL from VW TO. It had been a while since I car shopped but what a pleasant experience it was with these folks! Mohammad did a great job guiding me through the process. He and his colleagues were like family, very patient and attentive. I got a good deal and no stress! Thank you, Mohammad and the rest of the team.
Shout out to Mohammed in sales. An awesome and attentive sales rep who really listened to what we wanted. The entire team were incredibly responsive. Recommend highly.
I would like to thank God & you Beau for being helpful & patient as my salesperson at VW. I wasn’t sure if I would be able to purchase the car , but you assisted me in the right direction & I appreciate all your time & effort getting me into the car. Hands up & high 5 for the good work you put in. Thank you for the experience & pleasure meeting good people like yourself who truly want to help & make people feelat ease. (5) Thanks again.
Proud new member of the VW family thanks to Beau and the amazing team of VW THOUSAND OAKS! through their incredible communication and patience, we were able to get my dream car sooner than expected! MY NEW ATLAS IS AMAZING!! Thank you Beau and team for making 2025 a highlight year
We had an amazing experience working with Beau while buying our new SUV. He was friendly, knowledgeable, and truly listened to what we were looking for. He made the entire process, smooth and stress-free. We didn’t feel pressure and he went above and beyond to make sure we got the best deal. Highly recommend to anyone looking for a trustworthy and professional car buying experience.
I just leased a brand new ID4. Amazing customer service from Beau and the rest of the team. I’m so happy with my new car! I’ve never had an electric car, it was extremely important to understand everything. Beau was Thorough and even helped me download all the apps I would need for this new car. Couldn’t be more grateful for the fast and easy service. Thank you!
I had a fantastic car-buying experience at Volkswagen of Thousand Oaks on Labor Day. Beau was friendly, professional, and never pushy. He listened to what I needed, walked me through options clearly, and made the whole process smooth—from test drive to paperwork. Pricing was straightforward, the timeline was quick, and I felt taken care of every step of the way. I absolutely love my new car and would recommend Beau and the VW Thousand Oaks team to anyone looking for a stress-free purchase!
This will be my second time buying a car from this dealership and let me tell you the second time was the better then the first time my sales person beau was attentive and responsive. 5 Star experience!!!!!
We worked with Beau to get a new ID.4 for my wife. We absolutely love the service at Volkswagen, Thousand Oaks, super professional, and working in your best interest. If you’re in the market for a new car, I would highly recommend this dealership and Beau as a salesman.
Spoke with Beau over the phone had an incredible experience with his straight forwardness, his great attitude and availability to make a deal. Walked in and the car was ready for us to pick up. Seamless experience
I didn't end up leasing from VW TO in the end but it is an excellent dealer and I enjoyed working with Victor and Brad on test driving. I can recommend both salespeople and their pricing was good also. Thanks guys.
My most recent visit to the Thousand Oaks VW service department was atrocious. I brought my car in because a yellow warning light indicated a potential issue with the battery. I dropped the car off around 7:45 a.m., and by 11:00 a.m., I still hadn't received any updates. When I called, Frank informed me that the car had just entered the service bay.
Around 12:30 p.m., I received a call stating that they were unable to determine the issue. I was told that a full breakdown and diagnostic would be required at a cost of $2,200. Even then, the diagnostic might not reveal the problem. If it didn’t, VW would need to send in a specialist technician to conduct further assessments—presumably at additional cost.
If they did identify the issue, the repair would also be an added expense—unless the problem turned out to be the battery itself, in which case it might be covered. This car is just over four years old with approximately 80,000 miles. The idea of spending $2,200 just to maybe find the problem is completely unacceptable.
I expected higher-quality service, reliable diagnostics, and straightforward answers from VW. I am sorely disappointed. To add insult to injury, the service center charged me $239 simply to tell me they didn’t know what was wrong.
I brought my VW here for a 100k mile service and to check a warning light. I won’t be coming back. Here’s why:
Poor communication - I had to call multiple times to speak with my assigned customer rep. When I did speak with them, I was passed from rep to rep and there was obvious confusion about what services were to be performed. I also had to request a video from the service team outlining the proposed service.
Service - the service team performed the bare minimum. The vehicle was returned with leaves and a rat nest under the hood when two seconds of attention would have been enough to remove it.
Invoice - the customer rep added a $300 line item that I did not approve nor did we discuss during our conversations.
All said, VW Thousand Oaks preferred to nickel and dime me and perform the minimal amount of work vs building my trust and earning a loyal customer.
I recommend looking for a small business that performs service on VWs and giving them an opportunity to earn your trust as opposed to being treated like another number at VW Thousand Oaks.
Normally, I have a decent experience here besides how expensive they are. About 6 months ago I had an oil change and some warranty work don’t that required them to drop my gas tank. After the appointment I have been experiencing both oil leaks and have had to replace the fuel pump on the interior of my tank. Volkswagen claims the warranty work where they took the tank off had nothing to do with the fail of the fuel pump on the interior after the repair was done. All in all I have spent $900 to replace the fuel pump and will have to spend another $700 to fix the oil leaks. They claim no part but it’s awfully coincidental that the only two thing on my car they touched are having issues and need to be replaced. One of the service employees told me that they would see if netting would repair and I never received a call back and went elsewhere for repairs. Either way I won’t do any business out of this dealership anymore. There are cheaper options that specialize in European cars in Thousand Oaks that will use OEM parts and charge half as much on the labor. Not to mention they aren’t going to break your stuff and tell you to pay to fix it.
From a test drive to the purchase, the employees here were top notch. I never once felt pressured to buy, loved the transparency when talking costs, and they really listened to what we wanted...so much so that in the end we walked away with two cars instead of one. I cannot say enough good things about the people at VW Thousand Oaks!!
I worked with Beau and he was awesome. I love my new ID4. He was super patient and let me process the decision in my own time.
Everyone there is wonderful to work with.
When I need service support, I always ask for John.
Frank, the manager, kept in constant touch with me regarding the status of my car. All staff members were extremely professional, courteous, and had great attitudes.
Had a great experience at this dealership! Adam, Victor, and Vahe we’re all incredibly professional and a delight to work with. Adam was quick and very friendly to give me the information on the vehicle I am purchasing. Victor was immensely professional, and an overall delight to converse with. Vahe was an incredible in finance as he thoroughly went over all the package options and was very pleasant! Great vibes at Thousand Oaks VW!
John Garcia was exceptional at communicating and providing the best customer service. Also, Ivan the technician was great at explaining and showing me the exact issue with my car.
Extremely happy with our service and experience at Thousand Oaks VW!
Special mentions to Brad and Adam, for their kindness, patience and willingness to work with my husband and I! Paul, our sales associate, was very personal, patient and knowledgeable!
This was our first time leasing, so we had more questions than I’d imagine most. They were great with explaining and made us feel very comfortable!
They were quick with locating the vehicle we were looking for and had it quickly the following day!
Thank you all for your professionalism and kindness! We are grateful!
I had an excellent experience at Volkswagen Thousand Oaks about a week ago. Paul in sales went above and beyond to help me find the perfect car for my growing family. Even after the sale was final he was quick to answer my questions I had after the purchase. Adam in finance was quick and efficient, securing a great deal for me without any hassle. A week later, I noticed something about the car that I wasn't thrilled about, but there was zero hesitation when I brought it back to get looked at; Katie and Mike in the service department took care of everything promptly and professionally. Overall, everyone was great, and we are very happy with our purchase!!
Sales: unfortunately another scam dealership. They gave us a price in writing. When my partner showed me the price I told her it cannot include tax. She reached back out to them, they confirmed multiple times by text message and phone call that it indeed include tax, but they would not send her an offial quote other than what they gave her which was suspicious . I called them, and asked them again to make sure, the manager said yes it does include tax and registration, and we don't qoute without all the fees. When I pressed him a little more, since price was too good to be true, he finally caved and said oh, that is after your down payment. However that was not mentioned anywhere on the quote and if you are not versed and an expert you can miss these details, and be scammed. Avoid any dealer that lies like VW thousand oaks
Paul, the manager and another associate who helped me which I wish I could remember his name. Thank you guys for giving me a great deal and being straightforward and making the buying process a pleasant experience. Thank you so much and I look forward to working you guys!
The dealer is cheating on the price of the car. I came in to pick up a car for $15,118. And the dealer gave an offer for the car more then $22000. This is a blatant lie! Don't come to this dealer as they are deceitful, use the services of honest dealers better!
John Garcia is THE BEST VW Service Advisor and has been taking great care of my Volkswagen for over 14 years. I bought my car from Neftin Volkswagen (now renamed Volkswagen of Thousand Oaks) and will drive 52 miles roundtrip for servicing, though there are several dealerships nearby plus authorized VW repair shops. But Neftin is noticeably superior in their quality, attention, service, and care for my car. They are very professional, helpful, and knowledgeable -- I won't go anywhere else if I have a choice. Still a family-owned business where integrity, and honesty are key factors here.
They also have an adjacent Neftin Mazda dealership and service department on the lot next door.
We had an excellent experience at Neftin Westlake, especially Gary Murphy. He made the entire process as painless as possible. I got into the EXACT car I wanted, at the price we could afford. No smoke & mirrors with them Great service!
Very friendly staff, not pushy. Got nice SUV for a good price. This Tiguan Limited has keyless entry, push button start, Apple car play and Android Auto, leather steering wheel, electronic parking brake, upgraded all weather floor mats, first aid kit, accessory kit, roof rails, 17" alloys, four wheel disc, 200HP turbo engine, and more. Great vehicle for the price. This is the 2017 model carried into 2018 because people still wanted the smaller size instead of the larger 2018 Tiguan model.
Behind Jinky's Cafe, 1724 E Avenida De Los Arboles, Thousand Oaks, CA
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