Matt was very helpful, knowledgeable, and friendly. His and the dealership's approach made the purchase process easy, quick, and stress free. I appreciated the transparency and honesty to make a difficult process of buying a car simpler and quicker. I would return to this dealership and certainly recommend it to friends and family. It is worth the bit of drive.
My CX30 would not start unless given a boost. Determined battery was not holding a charge though it was recently replaced. Mazda service then replaced battery under warranty. All is well now. Thanks!
Thank you for getting me my new vehicle! I walked in randomly without an appointment, but ended up closing the deal (and this was not my closest dealership.)
My sales Jacquelyn is nice, helpful, and hard-working. Thank you!
A recently acquired piece of wisdom is that servicing our Mazda at Neftin Dealership is cost effective over the long term because they diagnose accurately and completely and execute like M.S.M.E.’s. Simply too reliable to ignore.
When I took my car in for servicing, they were prompt and on time taking it in, completed it in the amount of time they said it would take, went over details of service and or knowledgeable when I asked about service and repair repairs.
Helpful and polite service writers. JC was great! Work was performed as stated and you get an excellent video from the tech showing the work that was done, plus inspecting the car and letting you know how much brake pad is left, tire wear, suspension, etc. I find this very helpful. Kudos to the tech that took care of my car! Plus I was updated regularly on the status of my car. Would definitely go back.
Tyrone and Matt were such a joy to work with. Made the experience fun and I felt assured by their knowledge and expertise. Went in looking for something used and ended up with a brand new dream car in my price range. Mazda is definitely slept on.
I had my car serviced on January 6. Jake greeted me and was very nice. Kyler was very nice and efficient. My vehicle was ready in under one hour. Thanks to all for a great job.
I had a great experience! Matt was very knowledgeable and explained everything about the cars features. He is a huge asset to this dealership! Love my car!
Matt was extremely knowledgeable and very accessible. Whenever we called he would make himself available even though he was extremely busy. We felt his service was professional and all our concerns or questions were answered. Our purchase experience was smooth and surprisingly quick once we came to an agreement. Thank you Matt.
Matt Heller in sales and Vahe in finance are excellent! I would recommend to anyone!
Matt Heller was extremely helpful throughout the entire process and made sure I found a car that was the right fit for me. He took the time to show me different options and clearly explained the differences between each one, which helped me make an informed decision. I am very happy with my Mazda and the overall experience working with Thousands Oaks Mazda!
Mike is the best! This was my first time using the service department at Mazda. Mike scheduled my appointment and checked me in on day of service. One item came up as requiring additional work. Mike gave me honest feedback and followed up with me in a timely manner. I will return because of my experience with Mike.
Thousand Oaks Mazda is great. I received an unbelievable deal on a CX-30 lease. Harry, the salesperson, was outstanding and Danny in finance had me out the door in no time. I am extremely pleased with this professional and outstanding dealership.
So I took my car in because one of the speakers on the left has a distorted buzzing noise at certain frequencies, and the control knob was acting up, selecting things on its own. I’ve never liked taking my car here, as I was told the last time I brought it in that I needed new control arms…I work from home, my car has 50,000 miles on it since 2018 when I originally bought it, knew that was bull. Took it to a different local spot I trust instead, and they confirmed, bullshit. This dealership wanted to charge me $1200 for a part I didn’t even need. My local spot did repairs for $300.
So my mechanic said to bring the car here cause they could potentially update the system and at least fix the issue with the control knob. They said that my car would still be under warranty, and that’d they’d help me out for a reasonable price…I was reluctant to agree.
So, I get there, relayed the information, waited, got told pretty much what I already knew about the car in the first place, and these dudes had the nerve to say that repairing the infotainment kit would be $800 plus an additional $150 for just bringing it in. I looked up the price of the thing on Mazda’s own website, and it was $220. In terms of the speakers, they said they tested it, sent me a video of them messing with the treble and bass, saying that they sound fine. As I’m driving off, an organ sound plays through the stereo and the buzzing is clear as day. So I got nothing out of this visit, but $150 out of my wallet.
As several recent reviewers have noted, this dealership appears to be engaging in questionable pricing practices under its new management.
I was initially quoted $230 for a routine oil change. When I asked the service advisor to itemize and explain how that price was calculated, the quote was suddenly reduced to $129 within seconds. The justification given was the “cost of oil,” yet the final invoice listed the oil cost at only $28, which raises obvious concerns about the original pricing.
This experience strongly suggests that customers who do not question the quote may be significantly overcharged. It gives the impression that the dealership assumes customers lack basic automotive knowledge.
Adding to the unprofessionalism, the service advisor stated—apparently with pride—that the price would be even higher on my next visit. Needless to say, there will not be one.
Given the growing number of similar negative reviews and the apparent lack of response from management, I cannot recommend this dealership. If you do choose to come here, I strongly advise confirming and itemizing the price multiple times before authorizing any service
We used to bring our Mazdas here for all maintenance but now under new ownership, I don’t think we will be back. The oil change prices went from $130 ish to $230 and they say it’s the cost of oil. They also no longer wash your car but will give you a voucher for a car wash down the street, but that’s more time sitting and waiting. The customer service room is in bad shape. There are rips in the carpets and black streaks all over the walls. The final straw was when I noticed they added on almost $30 of extra charges for fuel treatment and topping off my wiper fluid. Neither was requested by me or mentioned by the sales rep. Even with the online discount, $197 for an oil change and inspection offers little value compared to all other options for vehicle maintenance.
The Mazda T.O. Service Dept has been courteous and accommodating to me every time I've needed service on my vehicle. Their realtime video update while servicing is a nice feature and allows me to feel attended to and informed during the servicing process. There have been times I've needed to drop in without an appointment for urgent issues and they have always made my needs a priority on those occasions. Overall I've been very satisfied with my interactions with them.
I come to this dealership bypassing many Mazda “stealerships” along the way for their honesty and customer service! I was taken care of my Joe, but found out recently he retired. Then to my surprise I was treated by Mike and he was just as nice!! Thank you for your honest work and taking care of your customers!!
I recently purchased a new Mazda from the Thousand Oaks dealership and had a great experience. Isaac was extremely helpful throughout the entire process and made sure I found a car that was the right fit for me. He took the time to show me different options and clearly explained the differences between each one, which helped me make an informed decision. I am very happy with my Mazda and the overall experience working with Isaac!
I didn’t ask the price of the oil change because i thought it would be comparable to Mazda Oxnard but it seemed exceedingly higher. I mentioned at the beginning of the visit I had a coupon for the oil change and it wasn’t taken off until I mentioned it again. Then I went out to my car thinking I would get a courtesy wash, so I asked nice young man who brought me my car and he explained why you you no longer wash vehicles and I appreciated that. Since it was my first time at your dealership I think my advisor should have been the one to inform me about the car wash coupon . So more than likely I won’t be back for a second time
Harry Mays was great to work with! Helped us get a realistic idea at pricing before my husband and I met with him for a test drive. He got us in and out of there quickly with our new car!
I am so happy to share my experience! I came in just for a test drive. Matt Heller came over to help me with that. The second car he showed me was it! I fell in love with it instantly. Matt made the whole process simple and easy. He was very knowledgeable about how this car works and compared to others on the market. I felt confident that I was making the right choice! I love my new cx5 so much. All the staff there was great! This is a great place to fall in love with your next car !
I purchased a CX-5 with Alex, who was very patient and knowledgeable. Car salespeople can sometimes be off-putting, but Alex made the whole process feel un-rushed and low stress. I first came in for a test drive on the weekend and then came back again during the week before committing to my purchase, and Alex was equally helpful both times. After the purchase, he also took plenty of time helping me connect my phone to the car and showing me interior features that would be useful. I’m looking forward to enjoying my CX-5, and I can definitely say I was very happy with my shopping and buying experience at Mazda Thousand Oaks, thanks to Alex!
Stay away. I bought my car there and took it in to have the alarm fixed. It would go off at random time, including the middle of the night. They didn't fix it. I also paid $25 to have the key fob batteries replaced. They only fixed one but charged me for two. My alarm continued to be a problem until I pulled the fuse for the horn. They also charge twice as much as JiffyLube and didn't check the fluid levels in the car.These guys can't be trusted.
We recently purchased a CX-90 from Mazda Thousand Oaks, and from the very first call with Alex Calinescu through the completion of our purchase, the experience was outstanding. Alex was professional, polite, and extremely helpful, a combination that’s not always easy to find in car sales. I would gladly recommend Mazda Thousand Oaks, and especially Alex, to anyone considering a Mazda. In fact, I’m planning to return in a couple of weeks for another!
I recently purchased a used Mazda and was helped by Alex, who made the entire process smooth and enjoyable. I had the chance to look at plenty of cars before finding the perfect one, and Alex made sure everything was stress-free along the way. When I left the lot, the car was freshly detailed and even came with some great bonus features like CarPlay. I couldn’t be happier with my purchase and really appreciate the excellent service from the entire staff.
I let my friend change my oil and noticed a leak after a few days. I took my car to Mazda Thousand Oaks to check it out and found out I needed a whole new oil change. Jake and his team were incredibly friendly and accommodating and provided me with that service free of charge. Always a great experience at this location. Highly recommend!!
I recently had an exceptional experience at Mazda Thousand Oaks, and I can’t recommend them highly enough! From the moment I walked in, the staff greeted me with genuine warmth and professionalism. The sales team was incredibly knowledgeable, patiently answering all my questions about the Mazda lineup without ever making me feel rushed or pressured. They took the time to understand my needs and helped me find the perfect vehicle—a sleek Mazda CX-5 that drives like a dream.
The dealership itself is clean, modern, and inviting, creating a comfortable atmosphere for browsing or waiting. What stood out most was their transparency during the buying process. The pricing was fair, and they walked me through every detail, ensuring I felt confident in my decision. Financing was a breeze, too, thanks to their efficient team who secured me a great rate.
Even after the sale, Mazda Thousand Oaks impressed me with their top-notch service department. My first oil change was quick, affordable, and handled with care. It’s clear they value their customers long-term, not just at the point of sale. If you’re in the market for a Mazda—or any car—this dealership is a standout choice for quality vehicles and
Buying a car from Neftin Mazda has to be the best experience I have had in my long history of buying cars. Cynthia Votava is amazing at her job. She truly cares about her customer’s experience and satisfaction. I knew exactly what I wanted and she made it happen. We thoroughly went through the whole buying/finance process without pressure or the ugly sales pitches. The little personal touches added to the experience.
I bought a used car based off their website listing. You could only tell this car was used apart from the new cars for sale based on the odometer reading. This dealership does not sell junk. They sell high quality, Mazda certified vehicles. The car was even prepped for me to test drive prior to showing up! Washed, cooled down (it was a 100 degree day) and it even had a personalized, reserved sign for my test drive!
Mark K in finance was fantastic to work with. No hard sales or pressure, just a lot of care, facts and great advice.
As part of the buying experience, I met the cashier, service and parts staff. Everyone was so friendly, professional and happy.
The dealership is super clean and well kept. Again, a reflection of the care they put into the customer experience.
I will absolutely continue to do business with Neftin Mazda again.
Behind Jinky's Cafe, 1724 E Avenida De Los Arboles, Thousand Oaks, CA
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