8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Closed
Closed
Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Family. Trust. Excellence. Since 1984.
For over four decades, Preferred Auto Centre has been Ventura County's premier auto repair shop, serving Westlake Village, Agoura Hills, Oak Park, Thousand Oaks, and Newbury Park with expert automotive care. Our AAA-approved shop specializes in Japanese, Korean & American vehicles. Our certified technicians provide expert oil changes, comprehensive digital health inspections, brake repairs, engine diagnostics, check engine light service & complete auto maintenance. We treat every vehicle with the same care we'd give our own family's cars. All work backed by our 36-month/36,000-mile nationwide warranty. Experience the Preferred difference—where automotive expertise meets genuine local care.
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
What clients say about Preferred Auto Centre in Thousand Oaks (CA)
Customer service is wonderful. Technology they use to keep customer informed is outstanding. Real time photos of issues and recommended fixes, without pressure to complete, gave me confidence in work being performed. Automatic service reminders are great! I also like the online portal to track history of service and outstanding issues to resolve so I know what’s going on. I’ll be back!
There are few business I’ve come across that are as honest, reliable, efficient, and transparent as Preferred Auto Centre. I especially love their digital system that lets you see pictures of everything and gives you the ability to authorize work to be done. Everyone I’ve interacted with from office managers to technicians has been fantastic. I’ll never go anywhere else!
The team at Preferred Auto Centre was knowledgeable, professional, communicative and earnest throughout my service. I felt confident that my car was in qualified hands. When I took it for a test drive post-service, it started up, and drove better than it had in years! Mark, Ryan & Krysta were a pleasure to work with and more than accommodating. I love supporting local, small business and I recommend you do too! You won’t regret it!
Mark and his mechanics and his staff always make me feel welcome. They not only completed my regular service but they also helped me get a smog test and hooked me up with great rental car.
They are professional and knowledgeable. I had the battery replaced here last month. The people running the shop are very friendly and helpful. They are easy to book and charge reasonably.
Very pleasant and friendly. Hank is a hoot
The guys are professional and fantastic. They show and explain what they will be doing in updates and even video progress which highly impressed my son. I can't see myself going anywhere else!!!
They never cease to amaze me. It's such a friendly place to visit. I love how their texts keep you up to date. I know that it now steers much better than it ever has. Thank you so much.
8/26/25
A year later, still great service.
Loved the concierge service to pick up our car, get it serviced, and returned to us. We were impressed with having all the service details sent to us via email.
I have used this auto repair for years for 2 automobiles including my classic car. If the say to fix it, I know it needs to be fixed. The work is exemplary and the service outstanding
Outstanding customer service, everyone I had contact was excellent. Crista and Cherisse were great They both know you don't get a second chance to make a first impression. I have managed Customer Service operations and I know their jobs can be difficult.
I can always depend on honesty, friendly and professionalism with Mark and his crew. Preferred auto centre is my place to go with any vehicle problem i might experience.
My husband’s car runs great! Preferred Auto Centre cleaned the intake system on his Ford Escape, changed all fuel injectors and performed an oil change. They were nice to accommodate us in an emergency in 24 hours without an appointment. Everyone at Preferred Auto Centre is friendly and respectful. Customer Service is top notch and their service documentation is excellent!
Amazing service! The team was truly transparent and took the time to explain everything I needed to know about my car. I felt informed and well taken care of from start to finish. I highly recommend them to anyone looking for honest and professional car care
My first time there. I found friendly folks and fair prices. They completed a complete inspection to decide what to do and help plan future repairs. I will be back.
I have always had fantastic experiences at Preferred Auto Centre! They truly go above and beyond, treating my vehicles with care and attention to detail. The team is friendly, transparent, and make time to explain everything. They even follow up to ensure I'm satisfied. It’s clear they genuinely care about their customers and quality service. Highly recommend!
Preferred did an excellent t job and provided excellent customer service. Krista is the best!
The entire team is fabulous! Mark has a deep knowledge base regarding the automotive repair industry.
I’m a new customer for Preferred Auto and having been with my prior shop for 18 years was a little nervous about working with and trusting a new shop but I’m pleased to report that I had a great experience. The shop did a comprehensive inspection of my car and provided me with a detailed report that was easy to understand.
I spoke with the owner Mark and his daughter Crista asking a lot of questions and they were both very helpful in helping me understand what needed to be done and why. Both excellent communicators.
After having some work done on my car (new brakes and engine mounts) I drove the car away and was amazed at how smooth the ride is now. I trust the competency of this shop and will be bringing my car back in the future.
Additional - I had another issue present with my car after getting the brakes replaced (an issue with the ABS sensor light). Mark and his office staff really went the extra mile to address the issue.
Their customer service and professionalism are outstanding. I highly recommend this shop if you are looking for a new place to take your car.
Brought my car in for an inspection and rattle under the hood. Very impressed with their team approach, professionalism, knowledge and confidence. Their communication around keeping me informed about the problem, (and finding the problem) was solid. They are trustworthy, up front, easy to talk to, and I left feeling that I finally found my mechanic 'family'. Highly recommend them!
This was my 1st time to Preffered Auto. I was very impressed with the company. Very nice people ,extremely professional and will give the customer a superb evaluation of their vehicle and in a very comprehensive format. I would recommend them for certain.
The service of my car was great , they did a complimentary diagnostic check and did a check on my coolant system .
The only problem I had was my battery was brand new in vehicle and when I tried to drive car away from Preferred the battery was completely dead. I had no problems with this battery before I brought it into shop . I’m not sure but, they must have left something on my car ( lights , etc.. ) and it completely drained battery but, everything else good . They were nice and gave good advice . Hopefully they will fix my battery problem that I didn’t have before I brought in vehicle .
Chris
Have been going here for years as Mark and team are excellent at their jobs and trustworthy. What is really impressive is how they have not stayed still but are continuously improving their level of service even further. Was recently blown away by an inspection report they provided with photos of the condition of the vehicle and rationale behind recommended services. It was very helpful for determining which services were important for the proper functioning of the vehicle and which should just be monitored.
During a recent service I had a few questions about some of the repairs that had been done and they did not hesitate to take a complimentary inspection to ensure that everything had been handled perfectly.
This is a great shop and I highly recommend them. They are a pleasure to work with.
I have very good experiences at Preferred Auto Centre for this B1 service. I got an early appointment and within 1 hr, I received a txt with the work that was being performed, along with recommended services to ensure the longevity of my Honda HRV, which I appreciated.
I received excellent communication from my auto advisor, who was both professional and personable.
I also got the Triple AAA discount, which is helpful in the budget department. Overall, I continue to receive attentive service, knowledge technicians and the personal touch of dealing with a small business owner, who is honest and customer oriented.
I highly recommend them for any automotive needs. I plan on being a lifetime customer.
I took my highly modified lowered 2005 Ford escape hybrid to Preferred Auto Center they did an amazing job. They took great care of not scratching any of the paint. The repairs were done with professionalism and they even washed the car when it was done. Thank for respecting the build. Grateful Dad
Honestly surprised by how amazing preferred auto was. I’ve had some less than amazing service in the past. From the moment I walked into their space I felt welcomed. They have a great designed waiting area that feels inviting. They were great with communication about my car and extremely thorough. My car was held a lot longer than I expected but I’m so happy because they were so detailed with photo evidence about every little thing my car truly needed. They even put me up in a rental car when my car wasn’t finished in time. When I picked my car up they even gave the outside a wash. I was blown away. I wouldn’t expect that every time but it’s safe to say I’ve found my mechanic team. Thank you preferred for making me feel cared for.
I took my car to this family-owned mechanic shop recently, and I couldn’t have been happier with the experience. From the start, the team was professional and easy to talk to, making the whole process feel less stressful. I really appreciated their online system—it was so convenient to check reports and send messages without any hassle. But what stood out the most was how they went out of their way to help me. They’re good people—trustworthy and genuinely caring—and that made all the difference.
I'd bought tires at Costco and needed an alignment so I found PAC in Costco's list of affiliated auto repair shops and checked out their online reviews which. looked real good so I had the work done there (though they send alignments out). At that time I met Mark, the owner, who was very knowledgeable and seemed honest. Prior to taking a cross country trip to Michigan I had an oil change and inspection done there on my Grand Cherokee Jeep, and I looked at the recommendations they'd made on the inspection sheet. Mark went through it with me and explained the different items and if I needed them at this time. He explained the Throttle Body and Carbon Clean which he said should help increase gas mileage; so I had it done. In the past on a trip like this one, the most we'd gotten was approx 26 MPG, and on this trip I was surprised to see over 29 MPG on certain stretches of this drive, which could be the reason, but I'd never seen this before. I have to believe it was as Mark said and give credit where it's due. I trust Mark and the work they do but of course would always keep my eyes open. I just picked up my wife's Mountaineer (117,000 miles) where we had the wheel bearings replaced. I refer my family and friends to Preferred Auto Centre, hands down. One other important point is that they register all repairs with Car Fax which also indicates their responsibility for the work they do along with their transparency.
Behind Jinky's Cafe, 1724 E Avenida De Los Arboles, Thousand Oaks, CA
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