Horrible service do not recommend. I was helped by David who was short with me and rude the entire time. At the end of my interaction with him he made a very distinct noise at me (im not sure if he was mocking me or trying to prank me) that left me so uncomfortable that I had to come back a couple days later to complain. I will not be going back here due to the lack of customer service I was given.
This people never pick up the phone!. If they do? is to put us on hold. Making to drive to the store, just find out they don't have the part in stock. Autozone is no longer the great company they used to be.
Eddie is the man! He went above and beyond to help me with an issue on my car's headlights. Very professional, courteous, and overall displayed outstanding customer service!
Would highly recommend this auto part store! 5 stars!! Will be only be using this location from now on.
These five stars go to Ethan, a young man who went above and beyond the call of duty to help me with a fuse. The next time you’re giving raises, I hope you put in at the head of the line. He’s a great ambassador to your company.
Needed my car battery replacing. I came here and received quick and very easy service. They replaced my battery as well as checked a code for my check engine light.
I came in to purchase new headlight bulbs for my Tacoma. I thought i could install them myself but i was having trouble doing so. The store manager came out to my truck and within minutes he had replaced all 3 bulbs. Their customer service is exceptional, i will be recommending this Autozone to all my friends and family. Thank you for all your help and professionalism.
An overall unremarkable shopping experience for windshield wiper fluid. I walked in, found the product, paid for it and walked out. The price was reasonable; I found the ‘customer service experience’ irrelevant.
The parking is plentiful, and access for the disabled seems sufficient.
Absolutely love this AutoZone, especially one of their managers, Rory. He’s been a super big help with all my personal auto projects! Wiring? check, Detailing? check, and what he doesn’t know he learns. Honestly, this dude deserves a raise.
Great shopping experience. Very helpful customer service, and I was greeted in a friendly way and associate showed me where the microfiber towels were and asked if I needed anything else!
Came in on a Saturday. Needed some of my headlights replaced. Great service! All the staff was friendly and very helpful! Thank you Brad G and all your team!
So grateful for this Autozone! I came in today to replace my own cars wiper blades as well as my boyfriends. Not only did they steer me in the right direction as to what to buy. They also installed them and taught me how to do it myself for in the future. Brad was very helpful and friendly. I’ll be coming back here for any parts or services!
Came in for new windshield wipers, got helped right away! Brad showed me the different options at different price points, and came out to the car to help me install them. Really appreciated him taking the time to reach me how to do it myself!
Rory at the Newbury Park store was absolutely the best. I called two AutoZone stores in Simi Valley before calling the Newbury Park store. Rory went the extra mile to help me and instead of frustrating me like the other stores did, he was nice and really helpful. Excellent customer service!! Rory should manage the store. He’s amazing! Thank you Rory. I appreciated everything you did to help me.
I need two, just two zip ties, the young man in gray shirt with the blond hair was nice enough to give me two zip ties he already had. Yes, he could have sold me a whole bag of 1,000 zip ties and made AutoZone $5.00 but for that act of service and understanding he has made a life long customer. AutoZone. You will now be my main supplier for my 10 garages.
I should've read the reviews before I stepped into this place. There was no greeting when I walked through the door. All of the associates were talking to each other. I was the only one in the store. Similar to the other reviews, its like a burden when you walk into an Auto Zone and ask for assistance.
Went in to buy replacement windshield blades. Got home to install and the instructions were horrible. The blades I purchased didn't have the same built in locking clip. The new ones had some sort of plastic clip which was separate from the blades. After a bunch of You Tubes which were no help, and no instructions on the package, I headed back to Auto Zone for help. Brad was extremely helpful and never made me feel like less of a man for not figuring it out, cause you know... our egos and all. Brad had them installed in a flash and I learned that those clips were not needed. Who knew? Brad knew. Professional in every way. Thanks Brad
I always walk in there completely respectful, Im a reserved, pretty quiet, to my self kind of guy, anyone that knows me will say that, but every time I walk into this store its like I am SUCH a burden for stepping into this place, like they are always so annoyed that they have to speak to a customer and they have so much going on that how dare I ask a question.
I have a neighbor that actually said the exact same thing, he refuses to set foot in there now, like me. They sure know how to make people feel uncomfortable here.
Not to mention their prices for anything at all are just so inflated it really forces people to just go to Amazon. I mean ... at least just have a reasonable fair markup, but at least double the price for most things, or literally 8 - 13x the price is ... a bit crazy!
Staff is excellent and helpful. I’ve come to this store for my all my auto needs. One time I came to replace my windshield wipers the guy helped me find the right blades and even put them on for me
I recently had the pleasure of receiving exceptional service from AutoZone Manager Cam, who went above and beyond to assist me with a windshield wiper installation. I cannot express enough how impressed I am with Cam's professionalism, expertise, and genuine dedication to customer satisfaction.
From the moment I approached Cam with my windshield wiper dilemma, I immediately felt at ease. Cam greeted me warmly, showing genuine interest in my needs. Their friendly demeanor and approachable nature made it easy for me to explain my situation and seek their guidance.
Cam's knowledge and expertise in automotive matters were evident throughout our interaction. They patiently listened to my concerns and took the time to understand my specific requirements. Cam then proceeded to offer valuable insights, recommending the perfect windshield wiper that would suit my vehicle model and driving conditions. Their attention to detail and ability to match my needs were truly impressive.
What truly set Cam apart was their willingness to provide hands-on assistance. They kindly offered to install the windshield wipers for me, sparing me the hassle of figuring it out myself. Their expertise shone through as they efficiently removed the old wipers, carefully cleaned the windshield, and expertly installed the new ones. Throughout the process, Cam explained the steps, ensuring I understood the installation process and providing me with helpful maintenance tips.
Cam's exceptional customer service extended beyond their technical expertise. They exhibited a genuine passion for helping customers, as they patiently answered my questions and provided additional guidance on other automotive concerns I had. Cam's friendly and approachable nature made the entire experience enjoyable and stress-free.
I must also commend Cam for the excellent work environment they have fostered at AutoZone. The entire team reflected Cam's dedication to customer satisfaction, as the staff members were friendly, attentive, and ready to assist. It is evident that Cam's leadership has created a positive and customer-centric atmosphere that sets AutoZone apart.
I wholeheartedly recommend seeking out Manager Cam at AutoZone for all your automotive needs. Their exceptional service, expertise, and genuine care for customers make them a standout professional. With Cam's assistance, my windshield wiper installation was a breeze, and I left the store feeling confident in the quality of their work.
Thank you, Cam, for your outstanding service and going the extra mile to ensure my satisfaction. I will undoubtedly return to AutoZone for any future automotive needs and will enthusiastically recommend your store to others. Keep up the fantastic work!
Today is my first time here to check out my car. I got the light bulbs, the guy help me out are super nice, his name is Jose. He helped me out for change the light bulbs out and replace the new light bulbs. And the manager, Justice, he’s really nice guy also. They don’t have to help me to change the light bulbs. But they really help me a lot. If I get replace for the new bulbs with dealership, it costs more than whatever I get charge than here!
Cam and David did an awesome job installing my battery this morning in my Infiniti! It was wedged in the corner with a very tight fit but between the two of them they did an excellent job! I would definitely recommend this place!
Sooo I can’t convey how awesome G-Money and Jose are at this location!…. Not only did they stay after hours when I showed up (like an A-Hole) as they were closing…. They weren’t pushing they couldn’t have been nicer!… I will gladly come back and reccomend anybody who enjoys the good ol days of when great customer service was a thing…. Thanks for everything guys!
I’ve been coming to this autozone for awhile now to get parts for my Honda Civic. This last visit was to swap my old battery. Brad is always quick to assist me and answer all my questions. Cam is also an exceptional employee too. Jose changed my old battery and while doing so he noticed that one of my battery terminals was lose and he offered to hot fix it for me free of charge. He didn’t have to do that but he did. The employees here are great people and very professional. Bring your car here and expect to get well taken car of by these gentleman.
The batteries in my truck were being difficult to change out ant the manager, Sam was great. He stayed and helped longer than I would've. He runs a great store. I'll definitely keep going there. Thank you for your help Sam.
Jose and his team at this location really came through for me tonight. I'd absolutely no idea what I was doing and their professionalism and experience really helped me pick the right products for my car. I know I asked a lot of questions, and they were very patient with me. If you're looking for a car stuff, come see these guys they'll definitely have your back
Behind Jinky's Cafe, 1724 E Avenida De Los Arboles, Thousand Oaks, CA
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