C&M Towing and Recovery in
South San Jose Hills (CA)

Overall, I am very satisfied with C&M. The driver's name is Glen. He was very helpful and courteous. He was also very careful when getting my car to his flatbed truck. I was introduced to C&M by my insurance company.

Had to have my car towed this morning. Elder from C&M Towing made the whole process so easy and smooth. He provided such great customer service, calling me to confirm my address, keeping me updated on his status. So professional and friendly!

I was recently dealing w car troubles & needed a tow & Johnny literally came to the rescue! He was SO sweet & helpful throughout the entire process of getting my car to the service center; he made me feel grounded & in good hands even though I was stressed in that situation. He even stayed behind when it came time to deal w people at the dealership to make sure I was ok & to see if I needed anything. Hands down the BEST customer service I've ever had. Please give this man a RAISE!! He MORE then deserves it cuz he's a keeper!!

I recently had the opportunity to experience exceptional towing service by C&M towing. Without a hesitation that I highly recommend their services to anyone in need of prompt and efficient assistance From the moment I called for assistance, Johnny displayed remarkable professionalism and displayed genuine care for my situation. Within a remarkably short time frame, they arrived at the scene with impressive speed and courtesy. His expertise was immediately evident as he quickly assessed the tire problem and determined the most appropriate course of action. With utmost precision and efficiency, Johnny safely loaded my car onto their tow truck. They paid meticulous attention to every detail, ensuring the car was secure before we proceeded to the designated tire shop. Throughout the entire process, Johnny communicated clearly and effectively, reassuring me and keeping me informed of each step. Once we arrived at the tire shop, I was truly impressed by how swiftly he unloaded my car and coordinated with the shop staff. They seamlessly ensured my car was handed over to the professionals who would carry out the necessary repairs, demonstrating a seamless transfer of responsibility! Beyond their remarkable technical skills, I must also commend Johnny on his exceptional customer service. They demonstrated empathy!

My friend had a rough night with a blown out tire in an area of little service this week. She appreciated the rapid response of C&M Towing when her insurance put out the request for service. Their employee, Elder, was efficient, kind, and thorough in his communication by phone as well as in person. He was not only incredibly competent, but his kind spirit and knowledge helped her feel at ease despite the tough situation. From the bottom of our hearts, my friend and I are so grateful Elder helped her out that night!!!

Outstanding customer service care. Even after my insurance company gave c &m a run around initiating solely the service delivery fee coverage not the commodity of the fuel itself which was defined only on my end ) the truck operator decided that someone needed help so he took out of his own pocket the cost of fuel instead of having me wait even longer for help. Very sincere genuine and much appreciated by me!! Thinking of changing insurance company for ssure though!

This company blocked my phone number and canceled my tow...I was getting text message updates that the tow truck would be arriving within the anticipated time frame. I tried calling to get a more specific update. When I got through to someone after a couple attempts, they told me to wait one minute while they checked something. They ended up hanging up on me. When I tried calling back, there was only one ring then the voice message prompt saying the mailbox was full. I found out from my insurance company that this provider had canceled my tow with no notification whatsoever.

They hung up on me, cancelled my tow, and were just rude and unprofessional. I ran into some car trouble while visiting San Jose. I called my insurance company, who found this company available to tow my car. After I got off the phone with insurance, I was supposed to receive a text message or phone call providing me with an ETA of the tow truck. I called my insurance line 3 times to update myself on the arrival of the truck. After the 3rd call, it said the truck should have arrived, but it never did. I called C and M towing and they told me it was going to be another hour ON TOP OF the 2 hours I already waited. This seems to be a common theme based on other reviews. The lady I spoke with tried to explain to me that the truck had some issues which caused the delay. I told her that the delay wasn't the issue, the ISSUE WAS THAT I WAS NOT NOTIFIED AT ALL. I DIDN'T RECEIVE a text or a phone call from the driver explaining what was going on. I understand things happen and other people were "in line ahead of me," but this is customer service. RESPECT YOUR CUSTOMERS AND KEEP THEM INFORMED!! If I would have been notified, WITHOUT HAVING TO CALL THEM, I wouldn't be leaving this review. Also, if they didn't hang up on me, I wouldn't be leaving this review.

They were scheduled to come to tow my vehicle. An hour later, no show, no call, so I called them. It took a couple of tries to get through and one time there was a disconnection. I was told that a tow truck would be at my location in 20 minutes. An additional 20 minutes comes and goes, no show, no call. After waiting a total of FIVE HOURS, I called again. The dispatcher lied, stating the tow was canceled on my end and no one was coming. Do not use this company, very unprofessional.

I was a little scared by the reviews. My insurance had them tow my car after a breakdown. I needed a flatbed because I have a Tesla. They took a while to show up but it was within the estimate, so no complaints there. The driver called to confirm my location, since the address I gave had lots of different driveways, but he found me quickly. We had to do a bit of back and forth to figure out how to load the car, because the driver didn't know where the Tesla has its tow hook. But he called the office and figured it out. The car was loaded and unloaded without a problem. Overall, the driver did a great job and made me feel reassured, and that it would all go well, which I appreciated. All in all, I'm glad the service turned out better than what the reviews had suggested.

We called USAA at 920am, and they dispatched C&M, who had an expected ETA on 12-130pm. During this time my son and I were waiting curbside at the hotel having had to check out at 11am. At 1220pm, the ETA switched to 221 minutes (3-320pm). I called insurance and asked to just switch the time to 3pm so my husband could drop me off for my 230pm Dr appointment (serious infection required follow up). Someone (probably contracted tow driver) called my number at 238pm, did not leave a message and canceled our tow. C&M not reliable, very poor communication, not professional. Would leave no stars if that was an option.

Car broke down and I called my Insurer's Roadside Assistance; C and M picked up the job. They made me wait 90 minutes, one driver cancelled without even telling me (I had to call him), and their dispatch then (conveniently) didn't even bother to answer their phones when I was repeatedly calling. I cancelled the job and Salazar Automotive was sent, who were much more responsive, professional, and got the job done. Do not use C and M. There are clearly better service providers.

Our van needed a tow to the shop for repair. So I opened a request with State Farm. The job was assigned to C and M towing. I was a bit anxious about the timing after reading the reviews. Quoted time for arrival was about 45 minutes. The driver showed up promptly (30 minutes or so) at my house, called me once he arrived, jump started the van, moved the van out to the street and loaded it onto the flatbed tow truck. The van was dropped off at the service location quickly after that. No problems. Satisfied.

My insurance company designated this company for my road side assistance. I spent two hours in my car before I decided to give a call to see what was taking so long. The guy on the phone said "you didn't answer your phone so we went on doing other jobs". Are you kidding me?! For one my phone is legit dead and I'm over here trying to reserve my battery by keeping it off. The company already has the address I am at and where I am going, so I don't see what the problem is? Why would I request a service if I didn't need you to come? And what if someone was stranded in the middle of no where with no reception or a dead phone, you guys are going to go about doing other jobs in a state of emergency? I'm currently waiting for my tow truck still, total of three hours combined. Good job guys for taking care of your customers and making them feel safe. This is not a reliable company.

My 70 year old mom’s car stalled at the parking lot of a store on Christmas Eve. Liberty Mutual assigned her C and M towing who took over 2 hours in the cold dark to get to her. The first dispatcher said 30-45 mins and then when she called again they said the same thing. If only I didn’t live hundreds of miles away I’d be able to help immediately. But just like the other reviews this company can’t seem to offer basic service and probably should be put out of business for negligence and simply because they offer more problems than solutions. I’ve already made a complaint to Liberty Mutual to not use this company as its pretty obvious by the 2 star rating. And I now that I’ve read the various reviews about Farmers and State Farm using this company, clearly it’s because they are cheap so let this be a lesson to also hold your insurance company responsible for the mess. After all you’re paying and relying on the insurance company to provide you quality service too!!!

This is THE MOST DISHONEST TOW COMPANY IN THE BAY AREA. My insurance company provided this company to tow my car after an accident. I told the driver I wanted the car dropped off at the dealership I bought the car from and have done business with over 10 years. He said they might not accept the car because they might not have a body shop. I assured him the dealership had a body shop as I have been a 10 yr customer and have had body work done in this shop before. I even called the dealerships body shop BEFORE he took my car to confirm they would receive my car. The dealership said absolutely, bring it down. Tow truck driver left with my car. Drove past the dealership, took a picture of the dealership and took my car for 5 days back to his tow lot because “it didnt look like they have a body shop” my car was essentially stolen for 5 days. Now they want storage fees. HA! Had the driver did what he was asked to do my car would have been fixed and I would be back on the road. Now after 5 days the process is just beginning. FRAUDS!

Terrible service! Mine is a little different from the others already published. The Mercury insurance company assigned him to help me with technical assistance. They said to wait about an hour. (it was 2 am) when we tried to contact them, they said they would be at 6: 30 am. This clearly did not suit me, and when I again (with difficulty) contacted my insurance company, it turned out that they canceled the order without telling me. Two pair of boots!

There was a driver helping one of our parents (we are a middle school) and his parking choice wasn't very good (or legal). He very easily could've parked in an empty spot but chose to park in a clearly marked fire lane blocking cars trying to come in the parking lot to drop off students. Please let your drivers know this is not ok. Thank you.

State farm assigned this company for towing my car. Currently I’ve been waiting in my car for 2.5h, and every time I called them, they always said 30-45 mins. Will change insurance company for sure. Update: took me 3 hours before the truck came. The driver was nice. Two star for him.

My insurance company contacted them since my keys were locked in my car. They estimated an hour wait. Two hours later I called their hotline and they told me another 35 minutes. They were rude and dismissive during the call as well. Another hour later no update at all. It's one thing to be busy, it's another to blatantly lie to customers about wait times by a factor of multiple hours. They did eventually get there and the guy who unlocked my car, George, was very apologetic and pleasant. I'll bring it up to two stars for that.

State Farm assigned them to me for tow service to a nearby tire shop. Was a little reluctant after reading the reviews. Wait time was supposed to be within 90 mins. But guess what, they rerouted someone and I was picked up in half that time. Driver was a very nice, kind person, he promptly and professionally completed the task. Thank you!

I would never wish the horrendous experience I had with this towing company on even my worst enemy. Many people have also had very similar experiences as me so PLEASE STEER CLEAR OF THIS HORRIBLE TOWING COMPANY AND CHOOSE SOMEONE ELSE! I called Honda Care for roadside service at 9:20. After waiting 1 full hour for C & M to come, I called asking where they were and the guy said 7 miles away. I figured 7 miles wasn't too bad so I waited a little more. Another 40 minutes later, I called again and inquired and the man just hung up on me and cancelled my service. I waited on the side of a busy highway for nearly 2 hours to have this man rudely just hang up on me and cancel my service without telling me. If there was an option I would give this company 0 stars like many others who have left reviews!

Do not go with this company. I've waited 2 hrs (still waiting as I write this review) and still no show. State Farm's roadside assistance assigned this company to help me being locked out of my car, I've missed over an hour of work. If I knew State Farm assigned a 1.5 star rated tow company I would have picked someone else. Sooo frustrated. And they are 7miles from where my car is.

Horrible customer service. They were hired by my insurance progressive. They gave initial estimate of 90 minutes. I saw the reviwes about long wait time so to avoid any problem called progressive and C and M many times and was ensured that driver was on the way and my wait won't be long but it was a lie. I waited for over 2.5 hrs with no sign of the truck. And only after 2.5 hrs I got a call from the driver to confirm the tow. So they didn't really dispatch any one for that long and balantly lied for hours. Avoid them at all costs.

We waited for over 2 1/2 hours and he finally arrived. He looked at the battery and said it wasn’t a battery problem and left. AAA arrived, charged the battery and sold us a new battery and had our car working in 10 min. Would never use that towing company again.

Ok so state farm uses their services for roadside assistance. I'm very upset that it so long for them to reach me. First got a txt saying that it will take about 90 min for them to reach me. Waited...and nothing yet. I called back and the dispatcher said his driver was about 35 min away. Waiting... and nothing. Waited another 10 to 15 min before i called back. Then i get a call from the gentleman saying he is near and waited for another 5 min. Overall i waited about 2.5 hrs for a simple dead battery jump. The guy was pretty chill did his job and i was out. All i got to say is that C and M towing better step up and take control for their overwhelming waiting time. And this happened on 11/15/18.

This was my provider for a jump start for my Mazda Roadside Assistance call. I was told to expect someone within 60 minutes. After no arrival, I called and was told to expect help in 20-30 minutes. 40 minutes later and nobody had shown up. I called again and was told to expect help in 7 minutes. Help arrived 15 minutes later - 2 hours after the initial estimate of within 60 minutes. Driver was friendly enough (not sorry for the wait though) and I was jump started right away, but the repeated time estimates being half of what the wait actually was ruined my experience.