What clients say about Ernie's Wrecker Service in Hot Springs Village (AR)
This is Hot Springs 1st and Best Wrecker Service. New owners. I had a long time friend and customer call me this morning 12/01/23. 4:00 am.. He had run off the road and needed help. I called Dispatch woke him up and he was easy to talk to without coffee ?. Dispatched Scotty who did a great job damage free winch out. And gave us a great price! I highly recommend this towing company for all your vehicle towing needs.....
I don’t know of and or never have I had done business with this tow company. My three star review is based on mine and others experience with he/she tow truck driver cutting off vehicles, staying in left hand lane wile carrying vehicle of top speed 40mph and to top the whole fiasco / traffic jam the driver was dropping debris on bypass and following vehicles. This driver definitely needs training.
I would to share my experience with Ernie's about their employee Zachary. He went above and beyond to help us with our vehicle. We were having issues trying to get our tire fixed in a location and the lug was on their good and tight. I mean real good and tight. We all tired but Zachary he tried everything possible but eventually we had to have it towed. Zachary showed us so much care and concern and he did what he could to help us til we all finally gave up ?. Extremely polite and funny. Ernie u have a good man on your team. Thank you Zachary ?
I would like to thank Jacob (hope I remembered correctly) for helping us with my son's vehicle. He was so patient and kind. I would definitely reccomend Ernie's!
I wouldn't trust these people , I had my car towed here and they went through my belongings before I was able to retrieve any of it glad I came I wouldn't have any of my stuff left .. VERY DISAPPOINTED IN THE LACK OF SERVICE !
Zach and Bono were the drivers that picked my truck, both were very friendly and knowledgeable, thank you for the recommendation for the repair shop. Thanks again.
The best wrecker service in Hot Springs!! They care about their customers and their safety!! I will forever be grateful that a terrible day was made much better by their dispatcher and her husband!! They took care of getting me safe and then getting my car!!
BONO is the BEST! We were stranded in the middle of the road on a Sunday. He got to us quick. A lot faster than we expected. He arrived in a great mood. Didn’t make us feel bad for having to call him on a Sunday afternoon. He acted like we were long lost friends. We were stressed out because the car was in the middle of the road and he put us as ease immediately. Customer service was better than most businesses around here. And the charge for the tow was extremely reasonable. We will definitely use them again if needed!
The rudest, most disrespectful person/ owner ever. It was ridiculous how rude, unprofessional and disrespectful that man was. He definitely showed who he truly is. It’s a shame I can’t chose zero stars.
They're on top of it ! Actually had to use their services twice in 2 wks . 2 different vehicles 2 different circumstances. From the initial call , to the conversation, to the reliable driver/tech arriving , it was seamless, timely & efficient, I'll also throw in well priced . They will be the only tow service , I hopefully won't need ( that much ) . Thanks guys/gal appreciate it, DA
Was rescued by Earnie's on Christmas Eve!! Thanks, guys, for getting us across town on that rainy afternoon.
The new tow truck worked flawlessly! Service was friendly and expedient!
Today is December 25 and I broke down on the side of Hwy 70. Called Ernie's wrecker service and they were so nice on the phone and sent Rick out to get me and my truck. He was very courteous and efficient. Took me and my truck to my mechanic. Reasonable rate for a holiday especially! I highly recommend and will call them again if needed.
I had a great experience with this company! We needed a vehicle towed from Conway, back to Hot Springs. I called the day prior and got a quote, and then got the process started the next day. They provided excellent service and were very understanding of our towing needs. Additionally, Josh was very accommodating and flexible. I highly recommend them!
Ernie's Wrecker Service (under new ownership as of June 2023) was next in rotation when my car needed towing after my recent accident. Didn't know about Ernie's before, but glad we do now. Josh (the general manager) was so kind and made arrangements to personally meet us there on Saturday morning so I could get my belongings out of my car. Right in town, secure and convenient location. Would highly recommend Ernie's for all your towing or roadside assistance needs.
Excellent service, quick response. Very fair price. I can’t say enough about them. The driver was a professional and knew how to load and transport my damaged vehicle. Highly recommend them.
This business is ran by some dishonest people. My gf was in a wreck with one of their drivers (she was at fault, admitted fault on scene) His truck had minor damages, didn’t even wait for the cops to finish everything before leaving the scene. The owner (not there when wreck happened) tried to come after her for almost $10,000 after getting an inflated repair bill from a body shop he knew personally, real damages were less than $3,000. Needless to say and without going into too much detail, he lost the case because he is dishonest.
Also, If you don’t know your stuff, I’m certain this place will try to pull one over on you. Use them at your own risk.
This towing company is topnotch, the owner actually works. He picked me and my vehicle up and delivered us safely 130miles, super nice and professional. If you need a tow company in the future I highly recommend Warren ?
I called driven towing company and paid 75$ for a tow before I paid I was told the driver is on his way 3 hours and 7 calls of the women being rude and nasty and sitting in 55° weather later I CALLED ERNIES TOWING AND HE SAID I WILL BE THERE IN 10 MINUTES 10 MINUTES LATER HE WAS THERE ERNIES IS THE BEST TOWING BUSINESS IN HOT SPRINGS GOOD PRICES PROFESSIONAL AND ON TIME BY THE TIME THEY SET loved it they will always get my business for now on
when my best friend Shotgun died. the people in his house had my car towed. Ernie was understanding of my pain and gave me a break. plus shotguns motorcycle was there. the police dept. the garland county sheriff's dept. they pretty much have been involved in the injustices against me. I know they have all felt my pain. poor guys. the whole town knew when they stole my dog egypt. my best to all who have to pick up the pieces of one's life..thank you again.
Website
