What clients say about Central Arkansas Truck & Trailer in North Little Rock (AR)
⭐☆☆☆☆ Serious red flags – proceed with caution
Truck was delivered running. After their work, it became non-operational. Payment was accepted by credit card, then reversed by the shop without consent after we refused to sign a “no dispute / fully satisfied” statement.
They then demanded cash or certified funds only and refused to release the truck. Our driver was removed from the property.
Changing payment terms after the fact and withholding a vehicle is not professional. Make sure you protect yourself and get everything in writing before dealing with this shop.
We brought our truck in running, with a specific DPF-related issue. During their attempted regeneration process, the truck shut down and became non-operational while in their possession.
Payment was authorized and accepted by credit card. After we declined to sign a statement confirming full satisfaction and waiving future dispute rights, the shop unilaterally reversed the payment without our consent and refused to release the truck unless we paid again using cash or certified funds.
Our driver was asked to leave the property, payment terms were changed after the work was performed, and the vehicle was withheld despite prior payment authorization.
This was a deeply troubling experience. I strongly advise other owners to be extremely cautious, keep everything in writing, and understand payment terms in advance.
These people changes parts never could fix the main issue with my truck they told me without changing this part it wouldn't fix the problem and I told them to go ahead and fix it and low and behold same issue so they decided to bring my truck to KW flashed my ECU that worked only until I got to Memphis then all lights came on all same issues after paying 4400 dollars and nothing was fixed an then I called an they said they not helping me with anything. THESE PEOPLE ARE PARTS CHANGERS THAT'S ALL STAY AWAY!!!!! These people act like they care but all they want to do is take your money.
Excellent service! They were able to get us in, RV problem diagnosed and fixed and we were back on the road in about four hours. Nathan, David, Travis and Dillon all worked diligently to do everything possible to resolve our issue and keep our trip and travels on track. Happy campers!
ARE YOU GUYS OPEN ON WEEKENDS? CALLED THE NUMBER AND LEFT A MESSAGE BUT NO REPSONSE. TRYING TO GET A TRUCK IN THE SHOP... OR ONLY OPEN FROM MONDAY TO FRIDAY? ON GOOGLE SAYS OPEN 24 HOURS
My alternate belt was broken and truck start loosing voltage rapidly. I called many local shops to change asap but no one was available to fix it quick because I was getting late to delivery so I got only 2,5 hours room for delivery. I called in and owner said come in . Took right away to shop and get done in 1 hour. Now I got 1,5 hours room for delivery. Thank you so much guys
In and out Def Derate 4 hrs. Great shop that gets the job done. No fuss no hassle... Gave me 8hr quote (injector issue) came in way under. Definitely a pleasure
Avoid this place my tuck was running but had little issue and they told is turbo and they told me price 4000 for new turbo then I said do it,after they finish price change $5000 which is high then agreement,after I pay I try to drive my truck and and engine blow up I call the police then police told go to the civil court and that’s what I’m gonna do right now
Really nice guys. They were happy to answer all my questions and Derek on of the mechanics helped me out with a ride to my hotel. Highly recommend their services.
I drive a semi out of Memphis, TN. The trailer I was pulling needed brake work. Central Arkansas trucking trailer was nearby the place I was delivering. I called them and they worked me in right away. I was there probably a total of two hours. Great company experience from the front desk, to the mechanic. Everybody was very friendly and helpful. They did the work quickly which a driver appreciates because time is Money! I highly recommend them if you are in the Little Rock area and need work done quickly. They are professional crew with great customer service!
We were traveling in our motorhome and had an air leak. We had just left the campground when I looked over and saw Central Arkansas Truck and Trailer repair. We pulled in and they were able to look at it within 15 minutes. They found an airbag leaking. There were no airbags available anywhere close so they ordered one for overnight delivery. When it came in the next morning they had it changed and we were back on the road in about an hour. They were great people, had fair prices. If I ever need service in the Little Rock area again they will be the first place that I contact.
Awesome is all I can say. Traveling and broke down in our Motorhome, towed to this facility. They couldn't have been more accommodating and had us back on the road in no time. Very honest and efficient. A big thanks to Nathan and Justin
Used this place many many times. I work for a company that we need everthing done yeaterday and these guy help us out tremendously. They are always quick with there diagnostic work and also the work they do. They have stayed late a few times getting trucks ready when needed to. If you are in Arkansas and need work done on your truck or trailer these guys are #1 in my book.
David, Nathan, & Jason and all of their technicians always get me well taken care of and in and out!! These guys know their stuff and can get the job done everytime at a decent price!
My husband and I are over the road drivers and came into Little Rock with truck overheating. Was the only truck repair shop that would see us. Managed to get truck in, owner and all techs we spoke to were great. Treated us wonderfully! Even took us to hotel while truck being worked on. Took less time than expected for repair, repair cost was lower than expected. All in all a great experience. So thankful made it to this shop!
Great service done in a timely manner. Not over priced and they go above and beyond. Nathan Dunn has great customer service. Definitely my go to shop for mechanic needs.
These people are amazing. Took semi into this shop and they replaced transmission same day. Everyone there was very helpful and professional. From the service writer to the mechanics they all went above and beyond. Kudos to everyone there. Reasonably priced. Would highly recommend this business.
It is very hard to find folks that take pride in what they do anymore. David and Nathan were great to work with. They diagnosed the problem in one day and had it repaired the next! Cummins had my RV for 5 days, Nothing! I don't want to take my RV just any place to have repairs done. I would absolutely recommend them for any service needs you have for a big truck or RV.
Called and asked for a free quote on easy to see body damage. Was told to make the trip out and they'd take a look. Was quoted in person 1st quote $1500 for a new door, then $700 to $1200 on additional trailor damage...then so "so you're looking at not over $3000"..I said that the $700 to $1200, he meant $1500, right? He said no $700 to $1200 as said..I then asked for the quote in writing...was told "it would take an hour and 1/2 to give a written quote which would cost $100"..I smiled and said, for the free quote? No reply..I left...
With over 30 years and 3 million miles I’ve been into shops all over the country numerous times. As you guys know, many have the “you need us more than we need you” culture. Central Arkansas Truck and Trailer is NOT one of those repair shops. . They understand the significance of downtime to a driver and completed my repairs in a timely manner. A family owned, professional and friendly business that has competitive and reasonable pricing combined with a very knowledgeable staff. (Volvo drivers). Yes, they had the software for your SCR/DPF needs. Very highly recommended.
I brought my F250 in to get the AC repaired. They fixed the AC promptly and didn't do any unnecessary repairs. The staff was friendly and their work was affordable. Very please!
I have used this shop a few times lately and have been pleased overall. They are prompt and fair with their service, if you ever have an issue with service give them a chance, they will go above and beyond to make it right. They want your business. I will continue to use this shop as they are very fair and honest in their work and pricing. Thanks Guys, for your honesty and integrity.
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