What clients say about ADESA Little Rock in North Little Rock (AR)
Been in business for years and I have been to a bunch of auctions, but this is by far the worst experience. It’s been 2 days and still haven’t heard from a seller on the cars I bought. For a business owner this is horrible. Out of all auctions accross Arkansas this is by far the most horrible experience. There is a reason they have downgraded.
Rude is a understatement. I was treated horribly about a year ago. And I watched others be treated the same. I told them I will never be back. And never did.
A year later....they are running about 100 cars a week.
They were the top auction in Arkansas. They thought they could treat people however they wanted. It caught up with them!!!
Got in picked up trailer and left very good directions to where it was at and lady at front was awesome took my paperwork and got me on the road very problem free
Today’s is September 11 / 2024 I was here to picup my vehicle it’s 6.30 security is so rude to me and they didn’t give my vehicles, he said it’s to dark outside ! two of them, lazy garbage..!!!!
This place STOLE a set of tires off of a repoed vehicle. They were under contract and a release was sent by the company that had it repoed on the 14th of November. The tire company tried repeatedly to retrieve their product from adesa and were told there was no release. This place does shady business. I went today and was told I couldn't get my tires the vehicle sold today. I will be filing. If you value integrity and honesty steer clear.
If I could give NEGATIVE 5 stars I would. They are very unprofessional and rude doesn’t even begin to describe the experience. The lady in charger of scheduling is a liar. They lost my own keys to my car and said the towing company had them and they did not. She refused to talk about even replacing my key fob and said she contacted the towing company when she did not. She was just worried about covering her butt and rushing me out. I was there for over 2 hours to pick up my car. My screen was jacked up. My crack in my window was huge and said that they were already like that when it got there. Huge thumbs down for how this place is ran 👎🏼
Apparently they don't pay the people that are suppose to be paid after they sale a car!!!!!!!! I'm dealing with that mess right now and now nobody wants to return my phone calls!!!!!!!
THIS PLACE IS FOR CAR DEALERS TO GET CARS AT CHEAP AUCTION PRICES AND THEN FLIP THE SAID CARS AT ABOVE BLUE BOOK VALUES. I had walked into the security guard shack and the guard was polite and professional. Knowing this was where cars were auctioned, I had asked what is this place. She had replied it is a car auction for car dealers. Very disappointed, I had walked over to the office a short distance away hoping there was a misunderstanding on my behalf. The lady at the counter asked if she could help me, so I had asked what was this place.. she was polite and professional. She responded the same and had said it was an auction for car dealers. Very disappointing. I had asked if there was a way for guys like me to participate in the auction and she said no. I was asking questions about the process of what I need to become a dealer and the lady behind the counter was very helpful in all the information. . . . A second lady in an office comes out looking uneasy and upset I'm asking these questions. Her face was turning red and told me I could get all the information from the state police. Her reaction to me had me cause to believe I should just stop and leave the Establishment. THIS PLACE IS FOR CAR DEALERS TO GET CARS AT CHEAP AUCTION PRICES AND THEN FLIP THE SAID CARS AT ABOVE BLUE BOOK VALUES. What a disappointment
I visited so many auctions in many different states, but I haven't seen a total mess like ADESA auction in Little Rock and I wish someone from the main office can read my review. Too bad management, shady deals. It's like a small family business not a big corporation business.
Staff is very ride. The lady who schedule the appointments to pick up vehicles hung up in my face due to a miss understanding on my finance company's behalf. I would rather pay a storage fee than deal with them, the next day I called to see if I could schedule a time to pick up my vehicle and nobody would answer the phone. Now I have to wait till Monday to be able to get my vehicle so that I can get to work and they act like they can help you at all. The better business bureau will be hearing from me.
Quite disappointed in the customer service staff. There was no greeting upon entering and even after explaining to the rep that it was my first visit there she continued speaking as if I should've known what the next step was.
Even though I work there at times I can tell it's a nice place for car dealers to purchase used vehicles. They have wonderful customer service and great safety
Joke of an auction that lacks the ability to write CRs and stand behind their mistakes. 18 Days for an arbitration over misrepresented CR with no resolution is absurd.
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