I had a great experience with JT Towing. They arrived quickly after I called, and the driver was professional, friendly, and efficient. The whole process was smooth and stress-free. I really appreciated how fast they got me and my car to where we needed to go. Highly recommend their service!
Arrived my insurance used them was expected at first to show up 35-65 minutes. 66 67 68 69 70 "arriving soon" 71 72 73 74 75 76 77 78 79 80. ETA revised to 15-35 minutes. 36 37 38 39 40 41 42 43 44 "arriving soon" 45. You get the point.It took them over 3 hours just to show up. The guy did the actual job well, but how many windows do you need for ETA? The revisions to the ETA only happened once my insurance asked me if they arrived yet, and I said no.
Towed our motor home from mile 66 ( turnagin pass rest area) and did an excellent job arrived when they said , and arrived at our house shortly after I had arrived ! No long waits ! Our motor home was filled with stuff and not one thing was knocked over or broken! Excellent job will definitely use again!
Be careful with these crooks. They falsely advertise impounded vehicles and then offer no refund for misrepresenting the vehicle’s condition and photographs and explanations.
I bought a jeep from them that said it ran and drove, but it was unable for me to look at before I paid for it because it was blocked in by other vehicles. Once I was able to get it unblocked and jump started. The wheels were completely bent so badly. It cost $3000 out of Mechanic just to get the jeep to stay running as well as drive straight.
Not even remotely an ethical business.
I’ve used these guys and will definitely point friends and family to these guys. really good customer service on the phone and in the field. Guys really went out of their way to satisfy what I wanted out of my tow.
Thank you so much
Really awful. Improperly connected my car then rammed through a snow pile bouncing the car so hard it broke off, slammed down and disconnected, spun off and tore the back end off. They told the insurance company they would pay to repair it. That was Dec 26th. Its Jan 6; they refuse to call me back or acknowledge my emails and requests. Stay away!
Update: to his credit, since this review, the owner has contacted me and indicated responsibility for the damage and coverage of any costs at a repair shop of my choosing.
They don’t know what they’re doing. Caused more damage to car. Initial person who towed it was able to do so without any damage. Had to have it moved and went through insurance and this is who sent. Don’t do it.
Driver was nice. But, they sent a wrecker even though their website says they use flatbeds only. They towed my truck without disconnecting the driveshaft. Now my transmission has issues. The business refuses to respond to my requests for help. The business ignored the Better Business Bureau complaint.
Shame on this company! Use someone else.
My driver towed my car to the mechanic. Then under NO obligation he threw down gravel in the parking lot because my wife got stuck picking me up. Driver was not just professional but very cordial from the moment he called with an ETA to the moment he waved goodbye leaving the mechanics parking lot.
Dishonest and unprofessional. I needed a jump start and the driver they sent couldn't find the 12v on my hybrid at first. He seemed irritated and while looking for it in the engine compartment, he pulled roughly on the fuse box cover and broke a latch. The driver denied it to the owner and the owner refused to compensate.
Towed my vehicle while I was out of state- sent them my details with express permission for two people i work with to pickup my vehicle. Was told at 3pm on a wednsday to come back and pick it up the next day.
Why say 24 hour service if people are gonna pickup there property and you tell them to come back later?
Absolutely trash drivers. I work for a business that has tow ins all the time and not one time have we fought with a tow company so much in my career of 7 years. This is weekly almost with them.
Had a flat tire on my Tesla and was towed to my house by a different company and everything went fine.
When my tire arrived in stock I used AAA and they sent JT towing to take my car to the shop. The driver incorrectly secured the car to the flat bed using the winch and heard and audible crunch as he broke the skid plate underneath my car.
It was obvious there were different methods for securing the car, especially since the first company secured it fine and didn't break anything.
JT towing agreed to compensate me for the damage but I kept getting the run-around. I was finally reimbursed by AAA.
Edit: I was finally sent a check by JT towing, and added a star for it
These people are horrible! They left my 17 year old daughter stranded for a lock- out service at 10pm when it's almost 30° because of a clerical error. They couldn't wait 5 minutes for my insurance to fix the claim. I will NEVER use this company and will be warning EVERYONE I know to avoid this unethical business!
I'm not a customer, but a tow operator for Midnight Sun Towing, and I just want to thank your driver (not sure who he was, I didn't get his name; thin man, darker skin, longer black hair, probably 30's) for the help he provided. He saw I was in a position of needing a road block and he jumped to it. Lit 2 flares, directed traffic, and helped me on my call. I couldn't be more appreciative of how safe he kept my scene on Tudor across from Wendy's. Thank you again! So appreciated!
Let’s talk this fine service. They hang posters on Soldiers doors warning them they have a duration of time to move their vehicles (not confirming they are in a military school or anything). They turn around and charge $150 for the tow and $20 a day. Ps they state you only can pick it morning at 930 am or 5 pm. You guessed it Soldiers duty day starts at 930 and ends at 5pm. Again business is good for this scum of a business. Please contact news media or your congressman to make a congressional investigation into this business. I will report them to the BBB. And when you call them to discuss it they just laugh. “Nice”
Excellent service. Very quick. I was told it would be 30 to 45 minutes and the truck arrived in about 15 minutes. I thought i needed a tow, but he just gave me a quick jump. Highly recommend. Very nice staff on the phone as well as the driver
The young man who towed my van from Fairview to Cline’s Tesoro today with the flatbed truck for my tire was professional, hardworking, fast, efficient and friendly! Great asset to your company and the community! Seriously! Thank you!
I had my car towed two times by JT Towing. One was paid by insurance. Second was paid by me. On the second towing paid by me JT Towing ended up doing damage to my car. JT Towing has failed take responsibility for the damage they did from my car. I tried calling and emailing multiple times. At first I was told to respond with pictures which I did which showed the damage done when they hooked up my car. I have not heard back since. I have tried calling and emailing again. I was told the owner was not in state and that he was out of the country by the lady who answered the phone. I want JT Towing to take responsibility and reimburse for the damage done!
My car wouldn't start. JT towing came right over jumped my car. Extremely friendly & they handled all the paperwork with my insurance it was awesome. Very happy customer!!
I wanted to warn you before using this tow company. I got my car towed after a APD called for a tow after accident. I was too busy calming down my kids so I asked them. All seemed smooth, driver was nice. But what a shock when I got the invoice. They did charge double than any other tow company I asked for rates after I saw the $151 bill for a tow in town maybe 10miles from the accident to the body shop. I asked why are they so expensive. They started bragging that they are the least expensive in town. But they forgot to mention that they double their price when APD calls them. I asked APD, they were not aware of that practice. None tow companies I contacted after this accident do that. Just JT towing.
And Thank you so much hanging up on me when I asked for explanation, JT Towing! Such a great customer service! I sure learned a lot from this one!
45 minutes late, no one answered the phone and couldn't even provide a tow. Now I'm broken down on the side of the road waiting for another company. Not to mention they left without telling me if another truck would come and call me an hour later to see if I need a tow. RIDICULOUS.
My advice: just check if your insurance will cover a tow and use another company.
JT Towing and their team were so kind and considerate and did everything possible to get my kids and me back on the road safely. They went above and beyond and we would highly recommend them.
pick any other tow service but this one. absolute worst service i have ever experienced. waited over THREE HOURS for a tow. it was 20 mins… 20 mins.. 10 mins. when i called i was sent to voice
mail and unable to leave a message.
When my dumb @$$ ran into a snow bank, they were there within 30 mins to pull me out. Mind you, this was during that horrendous snowfall we had in December 2022
I called them and they gave me a price to get my truck back and two hours later when I went to pay in person, they tried jacking up the bill by 150 dollars!
6161 Rosewood St, Anchorage, AK
6240 Nielsen Way Storage Yard, Anchorage, AK
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