This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Pete’s Wrecker Service in Newport News, VA trends positive, scoring 84/100. Many note fast response, professional drivers, careful handling, and courteous customer service. Pricing is often viewed as fair, though some report higher-than-expected bills, required deposits, and weekend delays. Common complaints include occasional long waits or no-shows, blunt phone etiquette, and a few serious claims of missing items after service. Little is shared about inventory variety, yard organization, or parts-finding ease. Some reviews appear to reference another operator, so a bit of data may be mixed.
What clients say about Pete’s Wrecker Service in Newport News (VA)
My sons car got suck in the mud in front of our house, we tried everything to get it out nothing worked, It was a Sunday and I wasn't sure if any towing company were even open, I was surprised to see most were. So I broke down and called a few towing company's and either received no answer or no return call. I had one company answer and he asked for pictures of the car in the mud which I sent, and never heard anything back. So after half the day, I decided to go out and help my son get the car out (with me a week out after hip surgery). I slipped in the mud and really hurt myself worse. So We gave up again and this time I went in and called Pete's Wrecker Service, he answer after a few rings, he told me he would call me right back as he was busy and he did! He was very courteous, He came out within 20 mins hooked up my sons car right away and pulled it out within 10 mins. The guy was awesome. Will definitely use them again when needed. If anyone needs a tow, honestly don't bother calling anyone else because you will probably get what I got "No Where". Thank you Pete's Wrecker Service for quick response and great customer service. ⭐⭐⭐⭐⭐
Pete’s Wrecker Service came thru with their tow services on my Honda Accord. It was a no fault scenario and had me back in business. Definitely will use in future!
9602 Warwick Blvd, Newport News, VACar repair and maintenance service
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