2am in the morning broken down everyone wanted to charge me $500-$600. Called these guys and they helped me out without ripping me off! Thanks again! Truly!
I had been outside for hours waiting for a tow truck and they didn’t want to help but when you guys yall didn’t leave me until yall got me right and assured me I wasnt going to be outside no more you guys were God sent God bless yall and your business
UPDATE:
The man I spoke with was indeed the company’s owner and he called me after reading my review to tel me “to be honest next time”, thus calling me a liar. So if you end up on this man’s bad side, he’ll drop you AND harass you. He’s wildly unprofessional and seems bent on making the situation worse. My attempt here is to add some small level of accountability where I’m aware there will be little to none.
I would give 0 stars if that was an option.
My third party insurance hired this company for my tow. I was told a wait time and when that had expired, I reached out to FAMME. The man I spoke with told me it would be another 30 min. When I asked why the wait had been extended, he told me there were other cars in front of my call and began getting aggressive with me seemingly because my baby was crying in the background. I asked if the tow truck was on its way now and he said he could cancel the call so another company could respond. When I told him that was absolutely not ok to make me wait for another truck, he began yelling at me in response to my questions. He literally canceled the call on a mom with a crying baby seemingly because he didn’t want to hear the baby or out of offense that I would ask why there was a delay. I am appalled that this company had positive reviews at all. He was ridiculously rude and my insurance company rep said he seemed to be the owner.
Totally unreliable and unprofessional. Here’s hoping you don’t get put in a position to rely upon this company.
9602 Warwick Blvd, Newport News, VACar repair and maintenance service
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