I've never been too proud to admit when I'm wrong. Yesterday I left a one-star review for Ricky's towing. Granted the review was probably warranted based on the overall experience to that point. However, within 3 hours of leaving that review the owner, Ricky, had me on the phone and with great humility, was apologizing, letting me know that this was not the way they do business, and asking how he could make things right. Just the fact that the owner of a business is reading his own reviews and is taking the time to track a customer down to talk about a poor experience is already better than 99.9% of the businesses that I have dealt with anywhere. I couldn't be more impressed. That alone warrants me updating this review. But get this, not only does Ricky offer to pay for my room because I got stuck in Amarillo overnight, but he gets out of bed at 7:00 a.m. on a Sunday to come out to the Walmart where my truck had been towed by another company and was waiting for a new tire. Turns out the rim was bent and wouldn't hold air, so Ricky comes on his own time to the Walmart to get that rim squared away and get me back on the road. And not only does he not charge me a dime, but he's gracious and grateful for the opportunity. In the 12 hours between when I first talked to Ricky on the phone and when he showed up at Walmart I had the ear of four different Uber drivers and three different guys at the Walmart tire shop, and six of those people knew of Ricky and said they had never heard a negative comment about him or any experience with his business like the one I had. Sometimes things just go wrong, mistakes are made, whatever. It's how we choose to deal with those situations that makes or breaks a business. Well, I'll tell you this, I'm a customer of Ricky's towing for life. If anything happens to me again when I'm passing through Amarillo, I'm calling Ricky. If I could leave 10 stars here I would. Talk about turning a bad situation around. Ricky's a master. This a long-winded edit, but I think it's important when you find somebody who has integrity that you share that with the world. Ricky has integrity. Ricky has won my business back. And also a shout out to the great guys at the service center at Walmart on Coulter. If this is what people in Amarillo are like then this is one hell of a place to live.

Just Sturgis

12/31/2024 06:16:07

I got arrested and the cops had Ricky towing impound my RV and when I got out they claimed I already picked it up. Seriously I was in jail for around 40 days and they won't tell me who the have it to. I had a $3,000 bedroom set my Carpenter tools probably around $5,000 my mechanicals probably around $3,000 plumbing tools around $2,000 not to mention that I lost all my personal belongings I want to use these thieves

Robert Trujillo

06/16/2024 21:48:02

We broke down on I-27. Patrick, from Ricky’s Towing came out to help. Patrick was very professional, friendly, and knowledgeable. I was very impressed that he was able to tow our vehicle without dragging it despite the vehicle not going into neutral. I would recommend Ricky’s to anybody.

Cody Hogan

03/05/2025 15:34:59

Had AAA services. Even before they came out to tow, had extensive conversation with dispatcher. I sent her a picture of my truck, and she continued to tell me that there was a chance that I would be charged for the tow. I canceled the service call and called another company they came out with no problems and charged half the price Ricky's quoted me. I was still able to use my AAA.

JV Transport

10/24/2024 13:34:55

My son and his friends had some vehicle issues, they were stalled on I40 about 15 miles outside of Amarillo. They needed a tow into town to a hotel to at least get the vehicle and themselves off the interstate as it was around midnight or a little later. After the first towing company my insurance sent equipment had failed. I called Ricky's, very courteous on the phone, understood the situation and even my frustration being 900 miles away and trying to get the boys somewhere safe. They sent a driver right away, got them where they needed to be and at a reasonable price. With not being from the area, just passing thru and had a situation, especially in the middle of the night they were great and the reason why we need these kind of services around!! Would recommend again if need be! Thank you!

Amie Jones

01/08/2025 17:35:09

Patrick Has provided Excellent Customer Service & Quality and has been A Grate Model for RICKYS TOWING Company you will not be disappointed!! -Very Helpful -Professional -Very well Mannered -Easy Going - with Customer -Clean Environment, -Very Honest - Reasonable - affordable

Veronica VS

02/27/2024 16:09:23

Edited at the bottom. I'm not sure about the service at this place, but I'm not commenting on that. I'm commenting on one of their drivers. I was at the head of the line waiting for the railroad bars to go up, and a Ricky's Tow truck came up from the back of the line, as the bars were coming up and he tried going around them. When they went up I proceeded to pull forward thinking this driver would slow down since the arms were going up, but instead he sped up and pretty much tried running me off the road. Thankfully I was able to pick up speed and get around him to avoid him smashing into the side of my vehicle. Very unprofessional for a company that's suppose to help drivers in need.... I can't seem to reply to your response, but it would've been around 9:35 am this morning.

Kristl Menges

01/24/2025 17:30:37

Yesterday I got stuck in mud off of Tradewind Road I called three other tow companies and all three of them straight told me they can’t come out and help me. I called Ricky’s and they said will let us come out and look and see if we can help Out they helped me they were so nice. They made sure they didn’t damage my car. I didn’t know what I was gonna do out there by myself. I don’t know anybody in Amarillo and they saved me for that. I’ll give them without them. I would’ve been in a situation of trouble.

BRE3 V

11/06/2024 00:32:27

I got stranded yesterday at 6am after just getting off from work. My car wouldn’t start due to the fridged temperature. Ricky’s towing to the rescue. Driver, Gabby was amazing and super friendly, will be requesting her if I should ever need another tow!! Thank you again Ricky’s Towing!!

Melinda Hendrix

01/22/2025 15:07:18

They took my car because one of the tow truck drivers was too lazy to actually see that I clearly had a sticker on my drivers side windshield that gave me the right to park at my apartment complex. They came up with many excuses to my husband and my father. “It was foggy out & we couldn’t see the sticker” “she had two stickers so how would we know?”. We stated that if there were damages to dragging my vehicle when they had absolutely no right to tow it in the first place we would be suing. The office lady, who I believe is named Crystal, got snappy calling my father curse words & being highly unprofessional. she said they tow vehicles for a living so they know how to tow an all wheel drive car. You can’t even look at a sticker so I’m definitely not trusting that you can tow a car…..

Rayna Brandt

02/06/2025 01:33:57

Had to call AAA to get a tire changed due to having a injured shoulder. The technician from Ricky' Towing Service got my tire changed quickly and was very professional. It was a very cold and windy night and they do a great job.

David Yeats

11/29/2024 19:56:48

I called AAA for a 3.4 mile tow to a repair shop. The dispatch woman from Ricky's called and informed me that there would be a $100 surcharge due to inclement weather, so I canceled the service and reset it for the next day, hoping the weather would clear up some and set an appointment. That evening, we called AAA and asked about the surcharge. We were told that we should not have to pay it. Dispatch woman from Ricky's called the next day to confirm the tow and once again told me there would be a $100 surcharge. I explained that AAA said there would be no surcharge and was told that "AAA doesn't tell me what to do". I called AAA and complained and requested a different provider. Tic Tac Towing showed up, was very professional and nice and did NOT attempt to collect a "surcharge". If you have AAA, I highly suggest that you request ANYONE other than Ricky's Towing.

Marceita Dorsey

01/10/2025 20:26:53

Elton came out to give us a jump after we had been stuck all night. super quick. super friendly service. 10/10 would recommend. Thank you Elton!

Sarah Ortiz

03/01/2025 16:45:59

Tried to have my car towed and they towed it to a place i didn't want them to then when I'm telling him this as he's dropping the car tells me it's my problem now I have to pay for another tow truck to come get it and take to the right place definitely will never use this place again the tow truck driver started throwing chains around because he was mad and refused me service way to go Ricky's towing don't use this place unless you want to pay another company to do the job correct

Lilred

03/07/2025 00:29:38

had AAA to come out and jump start my truck....some young guy showed up and almost broke my mass air flow sensor with his jump box. then copped an attitude about jump starting it... poor customer service and attitude of employee. no respect for customer...needs to go back and retrain in customer service. being a disabled vet. it was totally unacceptable......needs retrained too to do roadside rescues.....called and spoke to lady in office and explained. she was very professional in understanding where I was coming from....

Ricky Tucker

10/13/2024 23:19:14

After a auto accident idk who the name of the driver of the tow truck from Ricky’s but he made an otherwise nightmare of a day into perspective even have me a lift along with my truck then dropped me off at. Local motel! I appreciate all the help I apologize to the lady’s on the phone. Ricky’s towing your Ok in my book Signed Frank Shoshone Accident Victim

frank shoshone

01/17/2025 01:41:53

Patrick Mendoza is a wonderful person. He is great at what he does and he obviously cares about the client. Thanks to him we were able to get our vehicle to a good place to get serviced. Thank you Patrick.

margaret maynard

12/06/2024 12:55:47

Very dissatisfied with your service! Damage to a vehicle and a 329$ tow charge for a 15 min tow? The biggest issue is the professionalism of this company! If you were doing legal business you wouldn't need a bullet proof glass! The little guy needs to be fired. The female working the front needs to be fired! And FYI you don't move a Lexus with a forklift! Oh and one more thing you don't refuse to give your corporate information to a customer requesting it to file a complaint! I found the info and a lawsuit us happening! You all have screwed over the residents of Amarillo long enough!

Christy Mitchell

08/28/2024 20:02:04

My car stalled and died on Bell, called triple AAA and Allen came and helped 15 minutes later. Took me and my car to my chosen destination and he answered my 1 billion nonsensical questions about towing, cars, video games, tech, and other nonsense. Was super chill, I’ve used them I think three times now and have never had any issues. Thanks Allen! 😎

Valil Gentlebreeze

11/12/2024 21:43:40

Second horrible experience with Ricky’s towing now. I really try to support local businesses as I own one myself but this place is a horrible representation of our community.

Bonnie H

02/02/2025 04:37:01

I am disappointed in Rickey’s Towing. My daughter was towed from the 3C apartments in Canyon while picking up a friend whose car was in the shop. She did not have a parking sticker for the complex. While she was inside visiting before running errands, her car was towed. They charged her the maximum allowed by Texas law: $272 for her car size (Maximum they can charge by state law), an impound fee of $22.85 (maximum allowed), and a storage fee of $22.85 (maximum allowed). Just for good measure they also charged my daughter $8.36 for using her debit card to pay the fee. To me that is just bad business. I know they lost a customer in me.

Derek Chance

08/27/2024 21:12:59

Parker went above and beyond to help us at 1:00 am. He was dispatched through AAA, the police that helped us and waited with us said it would be 3-4 hours. Parker got there in 30 minutes. We are so thankful for his quick response and kindness. He took us to a hotel we picked and helped us get our bags out of the car. Then dropped our car where we asked and sent us a picture to verify it was there. He was very professional, he made a bad night as good as it could be.

Angie McFadden

08/11/2024 09:07:40

I would like to send a big shout out to the guy who towed my car out for the auction the other day he did a great job on my Saturn Sky and they gave me plenty of time to get it fixed enough to get it off their parking lot which I did in a somewhat reasonable amount of time and drove it all the way a sketchy as it was all the way to Fort Worth Texas overall to 820 and Ramey into my neighborhood and made it home safely cruising between 55 and 80 mph it was a little sketchy but I made it home safely so there was no worries I appreciate everything you're doing

James Rogers

04/09/2023 19:49:00

Chris took care of my towing needs with exceptional customer service! Not only was he friendly, he was comforting and made me feel less anxious about my situation. I will forever recommend Ricky's towing because of Chris! Thank you! 😊

Ariela Deanda

08/24/2024 03:24:07

Their driver came to our triple A call and broke our lug nut/wheel stud while putting in our spare. Arnie told us that they would cover the costs of repair, when he came to pay, he went back on his word and said he would not pay for the repair. The owner Ricky would not speak to us or return our calls. They work for triple A who's entire point is to help you get back on the road safely, they literally broke our wheel and refused to help us, my mom was out on vacation and had no money to pay for repair. She will most likely be forced to drive back to California from Texas on an unsafe wheel. My mom also spent the whole day trying to get a mechanic and figure out the issue with Ricky's towing. She's now wasted time and money she dosnt have even though we were told that if we did our part in finding a quote for the repairs that they would be taken care of. If you can help it, deal with anyone other then these people.

Penedulum SkateCo

07/31/2024 23:55:38

So I thought I had 6 miles to a gas station.. My first time driving a Kia K5, don’t push it like me folks. My car cut off in Vega, tx 10 minutes from a gas station. Thankfully this company came to save me. Tommy was the best, Thank You!

V Rob

07/17/2023 02:57:49

Called them and asked if they had the ability to tow my semi with a loaded trailer, they said yes. When the driver showed up he said he was unable to hook up to my truck due to my cattle guard. Had to call another tow company to come out and tow me. The other toe company said that it was ridiculous that you guys could not tow us with our grill guard. Most of our trucking industry has grill guards on them. If this company cannot tow a truck with a grill guard they need to go out of business. I will never call them again.

Chris Bartz

07/03/2022 23:43:51

Always awesome service from the the young lady in office to the drivers. They were fast quick and reliable and the tow truck driver with the purple hair set the bar . He was very helpful so polite and you can tell he truly loves being apart of Ricky’s you guys are amazing and made a scared moment of me being stuck on side of rode in dangerous area feel safe will always use you guys for future services thank you guys for your hard work

tiffany Reese

05/06/2024 21:17:22

I had a flat tire and couldn’t change it myself because I lost the lugnut key. I called about 9 different towing companies and roadside assistance. Finally calling Ricky’s they were able to come help me get the lugnut locks off and fix my tire, and got here within 10 minutes. He was super nice too. Absolutely exceptional customer service.

Britney Kennedy

05/12/2024 01:59:27

I had an amazing experience with this tow trucking company Ricky’s Towing, they were really nice to me and my family they showed up on time, (honestly a lot faster then what I was told over the phone) showed they cared and showed how professional they are towards the customer, and to top that off they guy was able to get me going within 5 minutes or so unreal but amazing highly recommended. If you ever need a tow or anything along those services then call Ricky’s towing and you’ll be satisfied.

Onix Figueroa

07/11/2024 20:51:26

Address:	3710 Tradewind St, Amarillo, TX, United States
Phone:	+1 806-371-7588
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 356 Reviews
ZIP Code:	79118
Open Hours:	Open 24 hours
Popular times:	Wednesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Ricky's Towing JunkYard in Amarillo (TX)

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