Very shady, damages my car while transporting to shop. Lady in the office hung up on me. They have a monopoly here in Amarillo. And I feel sorry for anyone who has to deal with this level of stupidity.
I used to use this company to have my vehicles towed around town to mechanics and what not. NO LONGER. I was parked with my tire maybe an inch on a white line in the Town Square parking lot (residential) and this company chose to tow my car along with several others over the course of the last few weeks. On top of that, they were literally still on the street running through the complex when I called them and could have simply turned around and been given cash. PATHETIC COMPANY THAT MUST BE GOING BROKE otherwise they would have found someone who was actually parked as a nuisance. Some people may leave a bad review because they are simply mad. I'm leaving this because YOU NEED TO KNOW you lost my business, referrals, and respect.
Cody was our Angel, sent to rescue us, we were sitting since 8:20 am yesterday, waiting for a tow from a mile south of Dumas, Texas, and when one tow truck showed up, his truck broke down, so we waited for the insurance company to send someone else. We are in our 70's, and waited for hours, hoping someone would come. We had water, but nothing to eat. It was late afternoon when Cody called me and said he was on his way. He said he was driving fast to get to us. Police cars drove past us, and never stopped. It was near dark , when Cody arrived. In the meantime, the other driver was still there waiting for his boss to come from Lubbock. I cried when Cody arrived, I was so happy. He even took us to Dumas to use a bathroom before we went to Amarillo. He is so young, yet very knowledgeable and wise. Our car lost a power, but he knew exactly what to do to get it on his tow truck. He even took a card over to the other driver and told him they were hiring. What a God send he is. If ever needed again, he would be the one to call. I could go on and on, but this is already tok long. If you ever need someone, call them and ask for Cody. He took us to the dealership in Amarillo, and i never saw anyone get a dead car off a tow truck like he did, so effortlessly. God bless Cody.
Got stuck needing a tow today.. Rico showed up quickly, calmly walked me through his process to hook the car up, provided a ride along with him to my destination and the inside of his rig was spotless! Very nice guy, clean, quick, and professional!
I had a flat tire while in a rental car on a work trip here in Amarillo. Chris from Ricky's Towing arrived promptly and was able to get me on my way to the airport to pick up a new car quickly! He was very polite, kind and went above and beyond to make sure I was safe and the car was in good driving condition. He made what could have been a very stressful situation very pleasant!
Poor service! Driver was incompetent! Allowed the vehicle I had towed to roll off the truck right into my shop damaging it. And when I tried to get damage fixed they requested an estimate which I provided then I was continually put on hold and never contacted again. They dodged all responsibility! Stay away.
Overcharged 250$ Invoice in photos… Mind you that’s for 22miles my insurance was pose to cover 100miles their and back.. edge of Amarillo to Lubbock.. so that invoice I was told was for 22miles plus mileage back. And my insurance and manager even said I should of only payed like 108 or something and that still seems off
Mates sure me and my gf and my dog could ride
Dog had to stay in towed car with windows on passages side down because he didn’t try and charge my 12v battery past 10.8v till after the tow meaning my passer side couldn’t roll up In rainy weather mind you
Made inappropriate comments to my 17y gf mind you I’m 18, saying well don’t you look pretty…
Scraped my front bumper I have before and after photos because we was on a trip to Colorado
Lost my hub caps from start photos of tow to after photo
Said Ricky hasn’t had time to look at it even though I called everyday as I can show with ss it’s was towed on the 26th of last month basically 7days ago
Broke Tesla rules with unloading a car 3 times…
And some how their approved by them.
Told me to get on the bed to help with unload
He fully killed my battery trying to charge it above 10.8v
Rocked the Tesla while not in tow mode by moving the bed back and forth as fast as he could to get momentum for it to roll back. He got like35-45% the back tire off than lowered it and than did the same thing to drag it of scraping my wheels trying
Fake called his manager asking how to unload after he killed battery as the manger said she never got a call the night from him
Charged me instead of my insurance and said I have to cover mileage back out of pocket even though I confirm with their manager after the fact and my insurance with Tesla this was not the case!
If you have had a similar experience please reach out so we can show the BBB and Tesla operations as they are already looking into removing them as an approved Tesla towing company! Meaning if they tow your vehicle and not approved you could lose your warranty on your car!
Update oct24 I tried to get a full refund and got cussed out by Ricky and ms Chrystal I got video footage showing that the driver took hub caps off and put in truck to wrap tire and didn’t give them back aswell as him over charging saying I had to pay for his ride back they got mad and ended up not doing anything but block my number
Got a new one explained everything got told they would call me back she said and I have this whole call recorded your breaking up mind you I’m connected to 5g tower full bars in recording and than she hangs up I’m like sure let me call back forwarded to voice mail maybe it’s time to just goto court
Got my camaro towed home yesterday day... all I can say is fast and the best service i ever got from any tow company. I cant belive I forgot his name but it came up on my caller ID as jose Gomez. Now that dude is a pro
Had a blowout on the highway, our Easy Care Roadside Service through GMC contacted Ricky’s Towing. Chris was to our truck, (safely pulling behind the truck, lights blinking on his vehicle, so the tire could safely be changed). Chris was very knowledgeable and efficient knowing where to find all the needed tools as well as securing the injured tire under the truck. He was very respectful and completed in under 30 minutes. Never wanting to have these issues, but if we do, we will request Chris at Ricky’s Towing again!!
Wife's F-150 wouldn't start and, after hours waiting for tow company that the extended warranty "roadside service" was supposed to be sending (but never came) did what we should have in the first place and called AAA. Ricky's had a flatbed there within a 1/2 hour. Chris was friendly, courteous and knowledgeable. Quickly had it up on the flatbed and to the dealer. Definitely would use them again.
Professional and fast! Derryl was clean-cut and knowledgeable; I felt that my vehicle was very safe in his care. Before Derryl's visit, I called dispatch to make sure they knew I needed a flatbed for my AWD vehicle- and they were already aware. A model for how towing companies should operate. Thank you!
Rick’s towing took care of towing my car today. They were Quick to get on site and get my vehicle hooked up. They were safe, efficient and very friendly.
Traveling across USA stopped at Buc-ees in Amarillo. After gassing up, SUV transmission would not go into gear. Called AAA and it sent Ricky’s Towing. Daniel was the tow truck driver. He was awesome. In trying to load the SUV he found that that transmission linkage under the car had come off, he was able to reattach and get the SUV on the truck and get me to the dealership to permanently repair the linkage. I own five vehicles, several have been previously towed, Daniel was by far the best tow operator I have ever dealt with. Professional and pleasant to work with especially during the stressful event of the breakdown. Cannot recommend Daniel and Ricky’s towing enough.
Patrick at Ricky’s Towing is the best. I broke down outside of Amarillo and 1200 miles away from home. I had nobody but the AAA to depend on. They contacted Ricky’s Towing and we were in our way to Gene Messer. Thank you so for making a bad day better.
I definitely would recommend Ricky's towing. Andy went above and beyond to help us. We were stranded for hours with my family and friends. He made sure we were able to get a vehicle rented to be able to pick up my friends stranded 70 miles away before dropping my vehicle off at a mechanic shop. Andy was a lifesaver
On the evening of 7/24/2025, my son got caught up in some flash-flooding at the Ross-Osage and I-40 intersection. Ricky's towing was 'magically' there to save unfortunate people like our son by getting his car out of that mess. The next day (7/25/2025), my son and wife went down to Ricky's tow-yard to see if the car would start, pay our bill, and be on our way. On the evening of 7/25/2025 (less than 24hrs since the car was brought into the yard), my wife pays our bill for towing services rendered on 7/24/2025 and <1day of storage. The total of that bill was $722.65, which included a surcharge since we paid by credit card.
Although I am appreciative of their availability, $722.65 for a 3-mile tow and 24 hours of storage is a bit steep in my humble opinion. Furthermore, the lady working the counter forgot to return my wife's driver's license to her during her visit there earlier in the day to see if the car would start. For $700, it would be nice if the person working there were more attentive to such trivial details even if they were busy "helping" other customers.
Patrick was absolutely the best. I’ve had my car towed before, but quite honestly Patrick provided absolutely the best experience ever. He was polite, kind, and knowledgeable. He made a bad experience much better. Thanks!
Got charged for parking in a fire zone at my own complex. Guy charged me a drop fee when my car was not hooked up and he wouldn't let me move my car before paying the fee. He started attaching everything when I called my landlord to make it look like it was hooked up. Landlord didn't care scummy business tactics. Don't use these people.
Thank you Ricky’s Towing. We were sitting ducks on 287 shoulder with a ruined tire. Spare was not good. AAA sent your firm to the rescue. Your employee Cody was our tow driver. He is a professional at getting his flatbed tow truck ready and pulling our vehicle on to it. We were amazed at his knowledge of all the steps to complete for this process and unloading as well. Inside of his truck was spotless. Cody is amazing along with everyone at Ricky’s Towing and AAA.
Cody Is Amazing!!!! Thank Yall so Much for everything you did in this horrible storm! He took such good care of my rental car and got me to the airport safely to trade my car out. I hope you made it to lunch to get some of your wife's fresh collard greens!!
I've never been too proud to admit when I'm wrong. Yesterday I left a one-star review for Ricky's towing. Granted the review was probably warranted based on the overall experience to that point. However, within 3 hours of leaving that review the owner, Ricky, had me on the phone and with great humility, was apologizing, letting me know that this was not the way they do business, and asking how he could make things right.
Just the fact that the owner of a business is reading his own reviews and is taking the time to track a customer down to talk about a poor experience is already better than 99.9% of the businesses that I have dealt with anywhere. I couldn't be more impressed. That alone warrants me updating this review.
But get this, not only does Ricky offer to pay for my room because I got stuck in Amarillo overnight, but he gets out of bed at 7:00 a.m. on a Sunday to come out to the Walmart where my truck had been towed by another company and was waiting for a new tire. Turns out the rim was bent and wouldn't hold air, so Ricky comes on his own time to the Walmart to get that rim squared away and get me back on the road. And not only does he not charge me a dime, but he's gracious and grateful for the opportunity.
In the 12 hours between when I first talked to Ricky on the phone and when he showed up at Walmart I had the ear of four different Uber drivers and three different guys at the Walmart tire shop, and six of those people knew of Ricky and said they had never heard a negative comment about him or any experience with his business like the one I had.
Sometimes things just go wrong, mistakes are made, whatever. It's how we choose to deal with those situations that makes or breaks a business.
Well, I'll tell you this, I'm a customer of Ricky's towing for life. If anything happens to me again when I'm passing through Amarillo, I'm calling Ricky. If I could leave 10 stars here I would. Talk about turning a bad situation around. Ricky's a master.
This a long-winded edit, but I think it's important when you find somebody who has integrity that you share that with the world. Ricky has integrity. Ricky has won my business back.
And also a shout out to the great guys at the service center at Walmart on Coulter. If this is what people in Amarillo are like then this is one hell of a place to live.
I got arrested and the cops had Ricky towing impound my RV and when I got out they claimed I already picked it up. Seriously I was in jail for around 40 days and they won't tell me who the have it to. I had a $3,000 bedroom set my Carpenter tools probably around $5,000 my mechanicals probably around $3,000 plumbing tools around $2,000 not to mention that I lost all my personal belongings I want to use these thieves
So I thought I had 6 miles to a gas station.. My first time driving a Kia K5, don’t push it like me folks. My car cut off in Vega, tx 10 minutes from a gas station. Thankfully this company came to save me. Tommy was the best, Thank You!
I would like to send a big shout out to the guy who towed my car out for the auction the other day he did a great job on my Saturn Sky and they gave me plenty of time to get it fixed enough to get it off their parking lot which I did in a somewhat reasonable amount of time and drove it all the way a sketchy as it was all the way to Fort Worth Texas overall to 820 and Ramey into my neighborhood and made it home safely cruising between 55 and 80 mph it was a little sketchy but I made it home safely so there was no worries I appreciate everything you're doing
Called them and asked if they had the ability to tow my semi with a loaded trailer, they said yes. When the driver showed up he said he was unable to hook up to my truck due to my cattle guard. Had to call another tow company to come out and tow me. The other toe company said that it was ridiculous that you guys could not tow us with our grill guard. Most of our trucking industry has grill guards on them. If this company cannot tow a truck with a grill guard they need to go out of business. I will never call them again.
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