This rating is based on customer reviews, inventory size, pricing, and service quality
Perales Brothers Automotive in Waco, TX scores 97/100 with overwhelmingly positive, long‑term feedback. Themes: honest pricing, clear diagnostics, skilled repairs, and standout customer service—rides offered, respectful communication, warranty honored, and veterans discounts. Turnaround is often fast and on‑quote; a few note delays getting on the schedule and late‑day update calls that can extend stays. Staff professionalism and fairness are praised consistently. No reliable info on parts inventory, yard organization, or ease of finding parts, as this is a repair shop, not a junkyard.
Perales Brothers Automotive did some more fine work on my 2009 Honda Element. Their work and customer service is outstanding. I have and will continue to recommend Perales Brothers to anyone needing a reliable, affordable, customer service oriented shop for their vehicle. HIGHLY RECOMMEND PERALES BROTHERS!
Very professional. Great work. Reasonable prices. My son moved to Waco in the fall. Been looking for a good place for automotive repairs. I’ve found it. Highly recommend this place.
I called and scheduled an appointment and was told the next available opening was 10 days out. I agreed and waited the full 10 days. I was informed there was no appointment scheduled and that they might be able to “squeeze me in” sometime in the next few days. This was extremely frustrating, especially since we had already rented a car in anticipation of the vehicle being in the shop today. Very disappointing experience.
Update: I followed up with Chris and he took steps to ensure mishaps like this don’t happen in the future. They are genuine people and work to make things right.
Perales Brothers did a great job when they replaced the power steering pump in my 2009 Honda Element. I'll be scheduling replacement of the rack and pinion with Perales Brothers soon. They gave my Element a Complete check-up with recommends on needed service and costs estimates for each. I'm very pleased with their professionalism, service and care for their customers.
Hands down the best auto shop in Waco! My family have been in Waco for 3 years, and Perales Brothers Automotive is the best! Alonzo and Chris always take great care of our cars, give awesome prices, and treat us like family. They’re super friendly, super professional, and always make sure everything is running perfectly. Can’t recommend them enough!
My daughter is a college student, and during the January 2026 deep freeze her car battery died. In her Ford, the battery is absurdly inaccessible. She didn’t have the tools or experience to handle that, so I started calling local shops.
Perales Brothers stood out immediately. Gabrielle, who answered the phone, was friendly, attentive, and genuinely helpful. She gave me a ballpark price well below other quotes, more appropriate for the job. When she couldn’t fit us in the same day, she even suggested another shop that might be able to help immediately. That level of customer focus is rare.
We towed the car to the shop the next morning. They got her in quickly, did the work at the quoted price, and treated her like a guest the entire time. I was on the phone with her when the mechanic warned her to be careful lifting the old battery because it was heavy—a small thing, but it showed real concern. As much neighbor as mechanic.
My daughter was particularly impressed that they looked the car over and mentioned a few items that might need attention—without the typical pressure or scare tactics mechanics often use with young women. Just information, respect, and fair pricing.
An honest mechanic is a treasure. Perales Brothers is honest and affordable. They’ll be my daughter’s shop for as long as she’s in Waco.
For more than a year, I'd been chasing a weird engine hesitation and lack of power my truck had been having. Multiple diagnostic tools weren't ever able to diagnose it, so I asked Perales Brothers to look at it, and they nailed it on the first go. They're pros with years of experience and obvious wisdom - they're like the Sherlock Holmes of mechanical murders. They also kept me looped in every step of the way with clear explanations of what repairs were needed and why. My truck now runs great again like it did 10 years ago - with lots of power and a super smooth ride. Top-notch service. Trustworthy folks. Five stars, hands down. This is the team you want working on your vehicles!!
Perales Brothers provided excellent service. They fixed my engine issues, brake sensor issue and changed my oil, and everything runs great now. They were professional, honest, and got the work done in a timely manner. I really appreciate their attention to detail and customer service. Highly recommend this shop!
Great service and care from the entire team. I’ve been receiving service from Perales for the last three years now and it’s been consistent and accurate. Couldn’t have asked for a better, more fair mechanic.
I had an excellent experience at **Perales Brothers Automotive**! I walked in without an appointment, and they still managed to fit me in the same day. The wait time was surprisingly short, and the service was top-notch. The staff was friendly, professional, and made the process smooth and hassle-free. It's clear they genuinely care about their customers and go the extra mile to provide quality service. I highly recommend them for anyone looking for reliable and efficient auto care!
Perales Brothers have been working on all my cars I had for many years!! The staff greets you with a smile every time I visit!! They explained in good details about the situation your car may have diagnosed problems in I highly recommend Perales Brothers to my family and friends!!
Went for oil change… gave me a ride to the gym while my vehicle was being serviced as well as picked me up . Great customer service … busy morning but wait wasn’t that long
The best place in the USA to get your car serviced do you have a BMW or euro car in centex THIS IS THE PLACE my e39 wagon was perfect every time last time I used them was like 6years ago and I still think of them for auto repair they are the best across the USA look forward to sending them the bmw again!!!! Ive lived across the us and I know for a fact they haw the same standards as they did last I saw them Honesty!!!! 5 star
We have taken all of our cars to Perales brothers for several years. I appreciate their honesty and willingness to go above and beyond when trying to solve a problem with my car.
We love Perales Brothers! Their warranty on their work is the real deal. They redid some suspension work on my husband's subaru because something failed and we'd had it done less than a year previous.
I have a hard time giving a full five stars to anyone, and the reasons in this case are
A) they're so popular it usually takes at least 4 days to get in, and B) when the vehicle isn't in for routine maintenance, they call with details of what needs to be done pretty late in the day pm so usually it has to stay overnight. (Though in those cases, it probably would need to because of ordering parts)
Great little family shop in a very convenient downtown location - highly recommend!
Perales Brothers always does a fantastic job of assessing the needs of my whole car and presenting options for fixing them all or just taking care of the issue I brought it in for. This most recent trip, I let them know we were leaving town and needed a quick turnaround on service and they were more than accommodating!
It’s scary trying to find honest mechanics. After reading the reviews I decided to give them a try. They didn’t disappoint. They were kind and took the job serious in getting my car fixed. I especially appreciate their fair and clear price breakdown. If I have any other car issues, I’ll definitely go to these guys. I also don’t take it lightly that they gave me a ride home upon dropping my car off. They also honor veterans with a discount
We made it home! Thank you
Long story short, my wife and I thought we were stranded 7hrs away from home needing a new engine. We brought it to Chris and his team where they properly diagnosed the problem and got it fixed by the next day.
They were very communicative and knowledgeable. They even texted us a couple of days after to make sure we made it home safely!
Great work.
Great customer service.
Easy to do business with.
I’ve lived in the Waco area for almost 18 years and have taken my vehicles to many shops. Most have done great work, but not like these guys. They are honest, fairly priced, and got our car finished in the promised time frame.
Would recommend them to anyone.
After getting a 2200$ estimate from Trinity Auto, my Uber driver recommended Perales Brothers. So I called to get a quote it was half the price so I had my 4 runner towed to Perales Brothers, it was the best decision I've ever made. They did an amazing job and there customer service was so on point great communication. My car was ready a day early and they even put a battery in my key fob for free. This is the best place to bring your car in Waco by far. Thank you guys so much you saved me 1200$ .
Subject: Feedback on Recent Service Experience
Dear Perales Brothers Automotive,
I am writing to express my appreciation for your outreach efforts to customers. Your commitment to customer service is commendable, and I have always valued the way you communicate with your clients.
However, I was disappointed with my recent experience. Despite ordering a specific part for my vehicle, it unfortunately did not fit. As a result, no work was performed, yet I was still charged for the service.
In contrast, I recently visited another automotive repair shop that faced a similar situation. They not only diagnosed the issue but also declined payment, recognizing that the problem required specialized dealership attention. This proactive approach to customer satisfaction is truly commendable.
While I understand the need to be compensated for time and effort, I believe that prioritizing customer satisfaction and building long-term relationships is equally important. It seems that other customers may be having similar experiences, which is unfortunate.
I hope that Perales Brothers Automotive will consider a customer-centric approach in the future. By focusing on building trust and providing exceptional service, you can continue to attract and retain loyal customers.
Thank you for your time and consideration.
Sincerely,
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