This rating is based on customer reviews, inventory size, pricing, and service quality
In Waco, TX, Jesse Britts Automotive scores 88/100: sentiment is largely positive. Reviews praise professional advisors, friendly counter staff, clear estimates, fair pricing, fast turnarounds (often same day), strong alignment work, and a handy shuttle. Many cite accurate diagnostics. Complaints, though fewer, include misdiagnosis, work not as requested, high bills without a fix, and weak follow-up—so results can vary. Waits are usually short and first‑come‑first‑served. Little data on inventory variety, yard organization, or ease of finding parts. Standouts: customer service and honest pricing.
What clients say about Jesse Britts Automotive in Waco (TX)
Took my car back almost 10 times to get a/c fixed and they kept patching up my system telling me problem after problem. Spent 4200 and problem still not fixed. Now, it don’t seem like it should be hard to figure out a a/c system 4 components make the system and that’s the compressor, condenser, evaporator and metering device (expansion valve) they didn’t get back with BBB. Then yesterday brought my car back again because I’m still under warranty and was told that they don’t have to fix my car because i reported them to BBB. Im trying to figure out why they couldn’t explain why my car still ain’t fixed. Who would give up 4200 under warranty and let a bootlegged crooked company take their money without legally fighting for what’s right. There is no excuse for the company to be mad at a customer for spending this type of money and having to ride around sweating in hot weather. Horrible company very disappointed
Well looked after. I would highly recommend
I brought my car from Canada. The GM dealer in Canada said they did alignment twice and the car pulled right for 2000 miles. Jesse’s identified the issues the dealer missed fixed them and now things are good again
A one star is the lowest rating I can give. Took my truck in because the dealer could not get to it quickly. I told them it was running rough again, both other times code showed misfire on cylinder 7, dealer thought it was a fuel injector. They stated they can fail on and off as they go bad. Jesse Britts came back and said it was a bad ignition coil for cylinder 7. They changed that and all 16 plugs (why not just 2?). I picked up the truck , $1,350. A few days later the problem returned. Called them and they said sometimes you have to change parts till you find out what the problem is. I asked for the manager or owner, was told he was not in but would call me back, never heard from anyone. Took it to the dealer, they changed the fuel injector on cylinder 7 and it runs great.
I needed a transmission fluid exchange, and they had the most competitive price! Excellent customer service, and expectation management. It’s a longer service, and I appreciated how they communicated that to me beforehand. Very friendly!
I love this place! I trust them 100%!! They are so honest and kind and walk you through everything. Also they have a shuttle so if you drop off your car you have a ride home! They fixed an electrical issue in my car within the day. It was amazing! If you don’t know where to go in Waco, come to Jesse Britt’s!
Experienced a computer problem on my vehicle. The guys at Jesse Britt took excellent care, put it on a machine for analysis and quickly solved my problem. Made a believer out of me and I will not take my care elsewhere in the future.
I'm torn on this review because they got me in quickly when I was in a bad spot and needed my car back on the road ASAP, but the work performed was a quickie "good enough" fix and not what I had requested.
They got me in quickly and completed the work surprisingly fast (more on this later), and everyone was very courteous. The price was not even outrageous for the work I thought I was getting. The car is, for the moment, running and oil leak free.
About a week and a half after my visit I found four bolts sitting in the cowl. I was alarmed since missing bolts in an engine might spell disaster. After investigating further, I found out why there were "missing" bolts: they had not replaced the entire spool valve assembly as I had requested. Rather, the tech had disassembled the new part and replaced the gasket and top half. (Note the second picture where the half with the dipstick tube is darker, aged metal and the top half behind the dipstick is brighter and newer.) While this does address the immediate issue this fix also tends to start leaking sooner rather than later, hence the need to replace the complete unit.
Replacing the unit as a whole involves partially disassembling the valvetrain and is quite a bit more involved than swapping the top half. That's how I got the car back so fast, but frankly if I'm paying for something I want it done right, and not just mickey moused to get it out the door faster. I'd rather pay an extra hour or two of labor and not have to think about it again. Also they basically threw away a brand new 200 dollar part in the process, which is just wasteful to me.
It really pains me to post this because I thought I'd found a decent shop that I could trust with my cars. Guess I'll keep looking.
Everyone was very respectful and kind. Alignment done and anything else that my truck needed was printed on my receipt for us to get done at our convenience.
AMAZING customer service. Very knowledgeable men. They even have a shuttle to help customers get back home after dropping off their car. Sometimes mechanic shops are intimidating and rude but Chris in the front had a welcoming smile and I felt heard and cared about as a customer about my vehicle. Even though I waited to long for an oil change because of my schedule, he still was very respectful and nice about informing me and not embarrassing me. 10/10 across the board !
I got a standard oil change. The Reps at the front desk were very friendly and helpful. As I waited for my vehicle, I observed some true hospitality and heard some great, informative conversations and recommendations with every customer that came in. It was easy to see they believe in excellent customer service!!
I had an oil leak. They gave me a quote. The job ended up being way more labor than they anticipated but they honored the original quote anyway. I essentially got $175 worth of service..no charge. Highly recommend! They definitely earned my future oil change business as well as any future repairs on my car.
This is THE place to get honest, reliable, and considerate service done by certified technicians. The professional employees are passionate about what they do, and it shows in their quality of service. Jesse Britts Automotive was able to correct the previous neglect by the local Kia dealership. Their precise diagnosis was fast, honest, and accurate.
They even saved me money because the tech knew how to fix the alignment issue without needing special hardware installed. I'm thankful there's still honest, reliable, and professional mechanics in town. A+ would recommend!!!
I use these guys personally and professionally, fair prices and great work. Thomas is the best, Jesse Britt’s automotive will get you squared away and back on the road. If you ask they always explain what’s going on and why it needs repair or how long you should have till it’s necessary.
Jesse Britts always takes great care of my cars both my family vehicle and company van. I recommend them to anyone looking for quality automotive service and staff at a great price.
First time customer with Jesse Britt’s. Overall great experience and friendly. Came in for a wheel alignment. Was advised first come first serve so depending on what you need and how early you want to be in and out versus having to wait.
They had a special for $54.99 for the alignment, tire rotation and visual brake inspection. Much better deal than I had with Firestone.
Would recommend as my grandmother has also been using them for quite some time.
I have been taking my vehicle for an alignment to Jesse Britts Automotive for years. They are the best and cheapest in town. I recommend everyone to take your vehicle to them. It is a first come first serve basis so get there super early! Oh yea, on the back of your H‑E‑B receipt there is a discount for Jesse Britts Automotive.
I came across them at the last minute. They are a remarkable team and the staff is extremely cordial. They promptly accommodated me and examined my vehicle. The pricing is also quite competitive, so there is no hidden charges upfront. What you see is what you get.
Place is amazing really great customer service. Told me straight up what problems I was having and what total payment was . Would definitely go check them out if your having issues with your car or truck. Will get you in and out same day
i came in for an oil change and was greeted by chris, who quickly got me all checked in. it wasn’t too long of a wait, i was then shown to my vehicle by the mechanic antonio. antonio was very kind and gave me some suggestions on other parts of the vehicle that could use some TLC!
I’ve been here many times and have had SUPERIOR service at a very fair, even amazing, price. Today, just an oil change at the most readable place in town. Look at my other reviews here for Jesse, as there is one where they stood by their complete integrity and saved me well over $300. I’m a customer for life.
They will rip you off. Went here at a friend's recommending for an ac compressor. I ended up paying 1800 for the compressor and two lines they said we're leaking. When I got my car back it wasn't blowing cold. I took it back they told me it's because it was a big car and that the pressures were exactly where they needed to be. I took it back a third time saying it wasn't working. They then told me all the freon leaked out and that I would need to spend 2500 to get it to work. 1300 on parts 1200 on labor. I ended up buying all the parts myself for less than 400 and got the job done for 500 in labor. DO NOT GO HERE!!!
I can’t say enough good things about Jesse Britt’s Automotive! From start to finish, they went above and beyond to help me. Not only did they work with me on the pricing, but they also made sure my F-150 was running perfectly before I left. You can tell they truly care about their customers and take pride in their work.
The entire team is knowledgeable, respectful, and incredibly professional. They treated me with kindness and made me feel valued every step of the way, no matter the situation. It’s rare these days to find a shop that’s this honest and dedicated to doing the job right the first time.
If you want a mechanic you can trust and a team that will go out of their way to make sure your vehicle is safe and reliable, I highly recommend Jesse Britt’s Automotive. They’ve definitely earned my business for life!
Shout out to these guys for quick service! I dropped my car off for a number of things, and expected it to take a week or more to get everything done. These guys called me back a couple hours later with the answers I needed and a quote for the work. Told me it would be a couple days to get everything done, and then called back the same day to let me know that it was done.
Awesome service, fair prices, and good people!
Shout out to Mike for keeping me in the loop and on top of everything!
10/10 recommend Jesse Britt’s automotive
Will definitely be coming back when I need something done!
I went in because my engine light came on. They found out exactly what the problem was. Mike ordered the part he called me the day to inform it was in and asked if I could bring it in . Mike had it ready before lunch. Mike was so Awesome!! He did everything that he said he would with no surprises. I appreciate the honesty and the professional service that I got. I will continue to be customer.
Because of how I was treated. Thank you Mike for all your help
I took my 2009 Honda CRV into for repair and dealt Thomas. Not only was he helpful, he was extremely knowledgeable about Honda vehicles. He walked me through the process and quoted me a fair and reasonable price for work to be done. My car was completed very quickly and I was very satisfied. Two days later, they followed up with me to see if everything was still working fine. I will definitely go back to this place in the future. The staff was professional and courteous and I would definitely recommend!
Was pulling my trailer and lost brakes. Last minute before the holiday weekend, and they got me in to diagnose the issue. New brake booster, and master cylinder replaced without a hitch quickly.. Same Day Service! Love this place great techs, and friendly honest service. Best in Town you will not be disappointed!
They don't even deserve that one star took my truck for an oil leak last month. all I told was to fix where it was coming from, so they told me that it was leaking from the valve covers fixed that and told me no more leaks. Took home the next morning. Oil drops on the driver way, so I took it back, and then they told me that coming from the oil pan, then the main rear seal abut 1,800 dollars over all and they damaged my hood but they took care of that. I took it back yesterday. I know they are trying to say my engine is shoot in, never going back there again
Got my oil changed here. I brought my own oil and filter and they gave me a GREAT price to drain and fill my oil and replace my filter. They squeezed me in when they were booked solid because I was about to go on a road trip. Great service! Trustworthy! very friendly workers and a more than welcoming atmosphere.
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