Mr Twan is awesome! He came out and tried to jump my truck which has a dead battery, let me know I needed to be towed to get a new battery and he was able to come back when I got off work to make sure I got taken care of. He is knowledgeable, fast and does great work.. I highly recommend this company and Mr Twan!

Whitney Watkins

08/27/2024 15:32:33

Twan was the driver that came to our rescue. He was very nice, very professional, & just a pleasant personality! He spoke highly of RPS & the owner. I will definitely keep RPS Towing in mind for the future.

AnnMarie Ortega

07/31/2024 21:48:46

I had a bad experience with this company and damages to my car. Wouldn’t recommend them to anyone. The response from the owner on this review is addressing a different situation than the one I am speaking of. To elaborate, there was damage to my rim, front bumper and wheel liner after I requested a tow to a dealership for a simple flat tire. The damages were covered, but the process and experience was bad and could’ve been prevented.

Thomas Castro

10/16/2017 13:23:31

Andres was great when we were passing through Lubbock on or way from Arizona to Florida and are car died we were unsure where we were he found us and got us to where we needed to be he towed our car with kindness and just trying to make a day better. Thank you again

Cyril Clements

05/31/2024 19:06:44

Mike did a phenomenal job, had him tow my truck twice and each time was a pleasure. He's polite, fast, and an expert!

Nathan C

05/15/2024 22:05:49

Twon was unbelievably amazing! Excellent customer service! This guy deserves a raise!! He really helped me out and assured me that everything was gonna be ok!

Ashley Driver

09/06/2023 03:25:04

got my car towed for leaving it somewhere with very obvious no parking signs I didn’t see. Totally my fault & I was super embarrassed. They didn’t make me feel bad & were very nice! Paid what I had to & sent me on my way quickly (:

Reina Martinez

11/19/2023 15:59:07

I was put into contact with RPs through AAA after I called about a dragging skid plate. I was told by AAA that I would not be getting a tow and instead would have a technician from this shop come help me. An hour or so later I get a call from Brian Bell. Brian immediately gets on the phone and immediately relays to me that he WILL be towing my car (not in the kindest of tones I may add). I calmly tried to explain to him that all I needed was for someone to come jack my car and get the skit plate out, as AAA had told me. He continued to tell me harshly that he would not do that. While I fully understand that this company may only be obligated to tow my car and nothing more, It would have been more comforting to have been met with a kinder tone and have someone further explain the situation rather than have a grown man tell me (as a 19 year old girl in a highly stressful situation) that he will not help me and essentially does not care about my situation. I do not recommend RPs if you want to be met with kindness and understanding. Brian belle needs to be taught how to answer the phone, or not be made to answer them at all. RPs towing company needs to look further into the type of employees they are hiring for such a delicate situation as this. When a 19 year old clueless girl is calling you about car troubles do not shut them down and yell at them. If you need a towing company I recommend Cantu Wrecker, a very kind worker came to assist me in the way that Brian could not.

Elizabeth Foster

10/03/2023 16:09:55

AAA had them pick up the vehicle twice and they refused the work order. Was never informed... However on the third day, AAA put in another request and Chris was outstanding and very helpful and professional.

Chris Due

07/30/2023 21:14:03

AAA assigned RP Towing for my vehicle problem last night. I was in a pretty obscure place. Tom, the driver, was very patient and diligent in locating my car. He was friendly and we spent the drive back joking around and having a very pleasant experience. Thank you for the concern and safety!

Kim Cole

04/02/2023 17:32:35

Pray you never get stuck with them for AAA of you get locked out of your car. They’ll decline the request after you receive a notification saying someone is on the way. And you won’t know they declined the request unless you call 30 minutes after the tech was supposed to show.

Cameron Hughes

09/07/2023 05:24:07

I went through AAA to get my vehicle back from Plainview to Lubbock. I was on the phone for 3 1/2 hours trying to get a tow. I am so glad that RP’s was assigned my request. AAA originally sent my request to Canyon. After Canyon refused to get my truck, RP’s accepted and brought back my truck that same evening. Very professional staff.

Gonzalo Ramirez

08/31/2023 02:14:49

My experience was completely awful. I called and ordered a tow through AAA and they did not come at all, i called multiple times through AAA and was not contacted, and when I finally called them directly the man on the phone was rude and dismissive, while I stayed civil and nice after they’ve made me wait 5 hours for a tow, with no contact. Definitely don’t recommend this place, they’re unprofessional and rude, and didn’t do the one job I needed which was just a simple tow one mile away.

alyssa champion

09/24/2022 21:17:00

No one likes having to get towed, but when I needed to get my car to the mechanic, RP’s was quick and offered a great price compared to all of the other towing companies in Lubbock.

Benjamin Carpenter

11/22/2023 18:19:25

Today I placed a call with AAA to have vehicle towed from my house to dealership. Excellent service.

Jennifer Harris

02/21/2024 20:52:20

Andres did a great job towing the vehicle and getting it out of our garage.

Christie Hernandez

04/04/2024 16:13:43

I was put in contact with this towing company through my AAA membership. They were amazing!! Went above and beyond what a normal towing company does. Tried to find me a mechanic, was able to jump my car, also called me to make sure I arrived at my next destination safely. A+++++

Stefani McQueary

08/16/2022 14:50:43

Scott and his guys are awsome to work with. They are honest hard working individuals who care about their customers. Always willing to help anyone who needs it. Just genuinely good people. I understand why the customers are so loyal to this businesses. Local people are lucky to have such a great local business. These places are hard to find anymore and my husband and I are so greatful. Be blessed yall

Miranda Skarda

09/03/2020 18:46:01

My daughter had her vehicle towed by RP Towing because the tow truck driver, who is also the manager of the company couldn't find her sticker that was on the windshield. He admitted it was there later but refused to refund the money. He informed me that Justice the apartment manager agreed my daughter needed to pay the $338 towing fee for one day. Justice would not call me back to help out my daughter. It ended up costing $338. She is currently trying to pick up her vehicle that is impounded like she did something wrong.

Daniel Pena

02/11/2023 18:04:50

AAA contracted them, they did not show up. Day after I learned from a driver who actually showed up the service guys got drunk and stopped answering the phone. My driver the following morning was amazing though. Took great care of me, wish I could remember his name.

Chris Clark

08/27/2022 03:08:05

After spending over an hour with different insurance agents only to find out I wouldn't be covered for a tow, they gave me the phone number for RPs. The guy who helped me out was super awesome and very friendly. It was a very busy night after the Tech game, but I stayed patient until he got there. It took a little while but they were busy that day. He worked with me on pricing and arrangements. Even after he towed me to a tire shop the next day he was still willing to help me with my predicament. This guy was running on very little sleep, but he was a life saver! He was very kind compared to the rude police officer who waited with me. I am pretty sure he said his name was John. The price was acceptable and the service was both friendly and great. THANK YOU!!

destiny doran

11/06/2016 18:48:02

Through AAA I've been towed by RP's twice and both times the drivers were incredibly kind and helpful. I wish I could remember their names in order to give them proper credit but in one instance the driver waited for me after dropping off my car and drove me back home in lieu of ordering an uber because I had just paid for two new tires and he felt bad that I would have had to spend more money. Another driver tried to offer me a spare tire so that I wouldn't need to buy one as I was getting my tire fixed. I am incredibly thankful for this towing company and would recommend them to anyone.

Breana Young

06/19/2019 17:45:46

Driver was great picked up my truck tied it down was very good at his job I would highly recommend

Zeferino Lozoya

11/26/2023 05:13:01

The people who towed my car took 2 hours to get about 15 minutes down the road and then where kissing for about 5 of the 10 minutes they where there (leaning on my car just by the way) by the time they left with my car every single tire repair shop was closed we ended up having to spend $150 on one new tire because of the lack of responsibility and time management they had they also completed scratched and cracked my front bumper getting it off of the truck i recommend not using this company at all couldn’t go any lower on the stars but i wish i could.

brookelynn white

05/03/2023 01:06:04

Sorry don't like towing companies anyway and man they charge way to much I think Lubbock wrecker alot cheaper!!! Don't park in the wrong places for the Tech game 😞 Sandy Rogers yes baby !!!!!!!?

Yahoo Account

09/13/2023 20:24:36

John - driver went above and beyond to make sure we were picked up and safely made it to our location. Will recommend to anyone looking for a honest and affordable resolution. AAA recommended as well Keep up the great work guys

krazy kindles frost

11/13/2019 17:54:42

The driver was rude. As we spoke on the phone I couldn't help but feel like the guy felt I had somehow inconvenienced him by needing a tow. Sorry, thought you were paid to do that. This is the second time I've used RP's towing simply because the dealership I have a warranty on my car with "suggested" them. I will no longer use this company simply on the limited interaction I have had with the driver.

Dale Smith

02/03/2017 15:36:12

I see that we aren't the only ones getting ripped off by these people. They are sitting around campus fast food spots and towing kids cars. Mostly the ones who are new to the area. My daughter went in to get a bite to eat, to go, and by the time she came out her car was already on the truck. So what does this guy say? " I was waiting for you to in. Give me 150 cash and I'll take the car off the truck." Nice work fellas and it's probably illegal. But from looking at your reviews you do this a lot so keep up the good work and I am sure ANY good review is one of your employees trying to save your ratings.

Scott Holmes

08/26/2018 20:19:36

Called to tow an illegal parking at our Apartment @ 3am said they will come. 1 hr later they still havent towed the illegaly parked car. Tried calling again twice 4:15am and 5am no one is answering, voice mail is also disabled. Update 8am: Still no one has towed the car and no one is answering the phone.

Carlo Jose Maglinte

09/10/2022 13:00:41

I highly recommend! lance came out and saved us!!! He was very kind and helpful!!! Very respectful!!

Becky Christine

11/11/2023 17:04:50

Address:	711 Erskine St #3313, Lubbock, TX, United States
Phone:	+1 806-765-6056
Services:	Auto wrecker
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 168 Reviews
ZIP Code:	79403
Open Hours:	9:00 AM - 5:30:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		9:00 AM - 5:30:00 PM
Monday		9:00 AM - 5:30:00 PM
Sunday		Closed
Tuesday		9:00 AM - 5:30:00 PM
Saturday		9:00 AM - 5:30:00 PM
Thursday		9:00 AM - 5:30:00 PM
Wednesday		9:00 AM - 5:30:00 PM

R P's Heavy Duty Towing JunkYard in Lubbock (TX)

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