What clients say about XL Parts in Duncanville (TX)
Horrible customer service will never order from xl again stick to autozone or Oreilly at least they know how to do their job professionally and can honor their warranty they did not want to honor a warranty on a radiator that was purchased a month ago and now it’s leaking definitely would not recommend
I hope the management take action, as a business owner tries to open a commercial account with your location, the service is so bad, walked in there was 3 employees none of them were helpful, they gave me a negative attitude since I walked in, I’d rather give my business to autozone and pay extra money but at least I get a better service
I came here to buy a part for my car, and Joe was not a nice person whatsoever. No customer service skills at all. I simply asked if this part helps with my headlight, and he said, “I don’t know. I’m not a mechanic.” I said, “Oh, I thought most people that work at auto part shops knew something about cars or the parts.” He said, “I’m not a mechanic, I don’t know about electronics. If I was a mechanic I wouldn’t be working here.” RUDE!
I’ll be going to AutoZone or O’Reilly from now on. I came here because it’s near my workplace, but never again. Joe is not helpful to new customers whatsoever. I don’t even think he gave me the right name, but he said his name is Joe even though my receipt says Jesus Saldana. Anyway, the guy’s attitude was absolutely terrible. Sometimes it’s not even what you say, it’s how you say it.
Horrible customer service specially the Hispanic dude at the counter....and now you have to call in for your part because you can't just walk-in and get help like AutoZone or O'Reilly's
Had the part I needed. But Hispanic guy lacked people skills. Seemed like all employees cared about the product and meeting statistics but no people skills.
Customer Service is horrible , I walked in and said good morning nobody spoke back . The guy was on the phone with a customer so I just stood right there until somebody acknowledged me . I then proceeded to say do I go here or here cause they were just like zombies in there and then didn’t even have the part when I had already called 20 mins before . If you didn’t want to come in call in health is important but don’t make everybody else day bad with your bad aura . I hope I don’t ever need nothing else here .
Excel Automotive is an amazing automotive supply store this particular automotive supply store in Duncanville has a lot to be desired do you not get expect have your parts delivered on Saturday because they cannot fall through with anything unless they have a babysitter
Outstanding Park Place. They're on the ball with their times for delivery. To the store that is. All the customer service inside all the employees are very helpful very informative.
They have the parts but the customer service is very poor. Auto zone reps will check your fluids for you which is a great service. My elderly mother was traveling out of town so I came in to buy antifreeze and I asked the service rep (last name Saldana first name not important) could he check the other fluids he simply look at me and said we do not do that here. I feel in order to work at a auto parts shop you should be willing to help with things like that. Instead of just working a cash register. Very poor customer service.
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