Platinum Chevrolet in
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Address:398 TX-557 Spur, Terrell, TX, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Chevrolet dealer
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Website:
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Zip Code:75160
Working Time and Location
What clients say about Platinum Chevrolet in Terrell Hills (TX)
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My truck developed a transmission shudder at the end of 2024. The dealer said the torque converter was the problem and replaced it. Everything was fine until exactly a year later when the transmission started to shudder again. I brought it back in to them the said the torque converter was bad again and replaced it under warranty. When I picked the truck up this time the transmission mission was worse than ever. My shifts were sloppy, the shudder obviously worse than when I dropped it off. I took it back to them within a week of them replacing the torque converter and they said it was a engine misfire and not related to the transmission at all. When I picked it up this time the truck would barely start it was bucking and shaking. The check engine light was now on even though it wasnt on when I dropped it off. When I got home I found that the number 6 plug wire had been unplugged. I plugged it back in and the engine immediately started running like it should. Took it for a drive and the transmission shudder was still there and just as bad as ever. I ended up taking it to an actual transmission shop and they found that the dealer did not properly flush the transmission when they swapped the torque converter resulting in my new converter being destroyed, the oil pump being ruined, and torque converter parts were sent all through my transmission. I had to pay a new shop $5500 for a rebuild thanks to platinum chevrolet. This was the last time I will return after a long line of problems from this shop. UPDATE: I called the dealer and asked for the general manager like they requested under my review. They did not answer my call so I left them a message. That was a few days ago and they still have not called me back. Speaks volumes about the customer service of this place.
Mar 10, 2026 -
Go see John Worth to buy your next new or used vehicle. He is laid back and easy going. Not once did he pressure me or my wife to purchase the truck we were looking at and gave us time to discuss. From the time we 1st looked at the truck on a Friday and came back Saturday to finalize the deal he never rushed us even tho there were 2 other customers looking at the truck after we showed up. Great experience and would do business with again.
Mar 10, 2026 -
This dealership was extremely easy to work with. No pressure sales. They listened to my needs & came up with several options.
Mar 06, 2026 -
My sister and I went into today just to look around and salesman Chris was very very helpful into getting the right car for my sister! Anytime we had a question he was able to be honest and give us a clear explanation on our questions! We had a great experience and will definitely be going back to buy future cars from them! Rick was very helpful on the finance side to make sure my sister was happy with her payments! Also a shout out to Rocko for being totally awesome!!!
Feb 26, 2026 -
Beverly and Mike were awesome! They got me in the truck I’ve always wanted, and the kids love it. They had to work some magic, but they made it happen! I can not speak highly enough of this place!
Feb 21, 2026 -
My salesman name is Juan. I met him for the first time today at the dealership. From the first time until the last , the conversation about the car was business, learning and fun. Unknown to me was the fact that the price had been reduced by $1000 over night, until He told me. The Dealership was beautiful and clean. Thanks very much Juan
Feb 13, 2026 -
Never thought I’d be riding in a brand new truck and were able to get me out of my old vehicle even with being upside down tremendously. Truly appreciate the staff and the dealership.
Feb 03, 2026 -
Just wanted to add an update on my experience here with Chris. He sold me and my wife a used Ford Bronco last year in November and made a terrific deal on it! Only one thing was that it only had 1 set of keys. Chris told us he’ll do his best to get us another set of keys for our bronco. And a few months later, now in February, I received something in the mail. The second set of keys to the bronco! This place will work with you and will help you with anything you need! Thank you so much Chris!
Feb 02, 2026 -
We purchased a Silverado High Country back in November from Platinum Chevrolet, and I have to say, it was THE BEST experience with vehicle shopping I have EVER had! Rocco and Team we so incredibly kind and patient with my indecisiveness. We even went over to Platinum Ford to make sure I didn’t like one of those truck more! Rocco is AMAZING! He really CARES about his customers! And WHAT A DEAL!!! I LOVE my new truck! It is PERFECT!!! I will buy ALL my future vehicle from Platinum Chevrolet!!! Thank you so much!!!
Jan 27, 2026 -
Had the opportunity to work with Chris at Platinum Chevy. He went above and beyond to ensure my expectations were met. I was not a local buyer and would be traveling to Dallas to pick up the car. Chris went over the vehicle in great detail which made me feel comfortable to secure such a rare C8 z06 sight unseen. Safe to say I will be avoiding my big city dealers and making the trip out to see my new friends at Platinum Chevy next time i'm in the market.
Jan 20, 2026 -
I just got my second truck and my truck before this one from Jesse! Awesome guy if you want a truck or Cadillac that’s definitely the best place to go! Armando in financing was awesome as well! Best place! I tell everyone about them ! My favorite people and place! The are family at this point! You can’t find people like that anymore!! Kandy
Jan 10, 2026 -
John was a great point of contact and always was very attentive. Francisco the sales manager help us in every way he could and overall was a great buying experience. Will definitely be buying future vehicles from this dealership. Thank you and Happy New Year!
Jan 03, 2026 -
Great!! I had the most kind, friendly, organized, efficient sales person Chris. Within 20min he discovered what car I would like, and he was right. I really like my new-used, extremely low miles on car, at low price. It's almost brand new. I'm an older person so I needed expert help. Thank you Chris and Platinum Chevy.
Dec 31, 2025 -
This was my third vehicle purchase from Platinum Chevrolet, and somehow each experience just keeps getting better. From the moment I walked in, I felt so welcomed and taken care of. Everyone I worked with was incredibly kind, patient, and thoughtful, and they made the entire process feel easy, comfortable, and completely stress free. It honestly feels like you are treated more like family than a customer, and that is something truly special. What I appreciated most was how honest and straightforward everything was. There was never any pressure and never any surprises. Just clear communication, fair pricing, and people who genuinely wanted to make sure I felt confident and happy every step of the way. They took the time to answer every question and made sure nothing ever felt rushed. I especially have to mention Justin and Beverly because they are simply the best. Their warmth, professionalism, and genuine care made this experience unforgettable. They went above and beyond in every way, and I cannot thank them enough for how wonderful they were throughout the entire process. Thank you to the entire Platinum Chevrolet team for once again creating such an incredible experience. I will always recommend you and cannot wait to come back in the future. ❤️
Dec 27, 2025 -
Excellent customer service, allows you to sit down and work on your price together, was not offended when you lowball at first and was able to actually help you get to where you wanted to get. I recommend this place for anybody coming to look for a new used vehicle.
Dec 23, 2025 -
From Gary to Justin, Beverly, Rick, etc. Everything was as smooth as it could be. They went above and beyond to get me all the information I needed to make the best decision. The details were pretty much all worked out over the phone, the had the new Traverse ready when we got to the dealership. We literally test drove it, and signed the papers that were already ready. Definitely was a positive experience, and they will be the first I call the next time I am looking for a vehicle.
Dec 19, 2025 -
This was our first time to visit Platinum Chevrolet! Our sales guy, John Worth, was amazing! He made the car buying process as easy as possible! Thank you John for all your help!!
Dec 15, 2025 -
My wife and I had an amazing experience working with Paul and Michael at Platinum Chevrolet. We actually ended up just selling our car to them rather than trading it in because they didn’t have the car we were looking for but they took such great care of us. They were honest and upfront, easy to work with and not pushy at all. It was a stress free experience and they were more than generous on the offer for our car compared to other offers we received. They truly went above and beyond and I couldn’t recommend them highly enough. When we are in the market for a quality used car again, they will be the first place we will go!
Nov 29, 2025 -
LC Container LLC purchases all its trucks and vehicles here. Great service starts at the top and Justin Rudd does a great job at taking care of customers no matter who you are. Joey, the service manager is awesome and always takes care of everything you need when you bring your car in for serviceknowledgeable service technicians can fix any problem as well as diagnose any issue. The sales staff is amazing as well as the managers we have been customers of the Chevy and Cadillac stores and are extremely happy and buy all our vehicles here definitely give them a shot.
Nov 23, 2025 -
I’ve taken my vehicle in a couple different times recently for service on a couple different things - I’ve worked with Kenny each time and he was always professional, informative, and helpful. I had to leave my car at the dealership for some work and Kenny called me with updates several times, so I was never left wondering what was going on with my car. I truly appreciate the effort he put in to make sure satisfaction was received on my end. You have a good one at that dealership!
Nov 19, 2025 -
Rocco was very informative and had great attitude. He went the extra mile to get my questions answered without hesitation. I highly recommend anyone to come to this dealership and ask for Rocco. Thanks !
Oct 31, 2025 -
Thank you Platinum Chevrolet in Terrell, Texas and special Thanks to Rocco Marconni for your professionalism and support in helping us find a SUV at this dealership. From the moment my grandson and I walked into the shop, we were treated kindly and received the help needed as we decided upon a good car for my grandson. Often times buying a car can be stressful, but Rocco Marconni' made the entire process so much better and without any issues. If anyone is looking for a car, I recommend you visit Platinum Chevrolet in Terrell, Texas! Great customer service all around! Vera Harris Forney, Texas
Oct 31, 2025 -
I love platinum Chevrolet! My salesman was Tim Minter. He will always pick out the perfect car with you. They will get you in and out with all of the paper work and financing. If you need a car Tim Minter is the one to go to!
Oct 31, 2025 -
Bought this vehicle one week ago today. Vehicle had brand new wheels and tires. Wheels were not properly checked for correct offset. The dealership failed to disclose tie rod ends make contact with wheels creating damage to inside diameter of wheels. Notified dealership but their response was “you bought it as is therefor there’s nothing we can do for you”. All in all this could have been avoided if it would have been seen by the so called inspector when the vehicle came onto their lot. No certified inspection would have let this pass. My sales man was great but his management is poor. Do not do business with this place. Because now I’m stuck with a problem that I will be forced to put more money into.
Oct 21, 2025 -
Beverly and John at Platinum Chevy have been absolutely wonderful to work with. From the very beginning, they’ve been kind, patient, and incredibly helpful, answering all my questions and making sure I felt comfortable throughout the entire process. Their communication has been top-notch — which really took the stress out of buying a car. It’s honestly refreshing to work with a dealership that does things the right way. Beverly and John truly go above and beyond to make the experience smooth, fair, and even enjoyable. If you’re in the market for a car, I can’t recommend Platinum Chevy enough — especially these two. They’ve set the bar high for what a car-buying experience should be!
Oct 04, 2025 -
Amazing Experience with the Best Price & fastest Dealership.! We absolutely love our 2025 Chevy Silverado.! Huge Thanks to Jesse for answering every single question we had and walking us through all the options. He truly is the best.! The entire process was fast, easy and stress free.!!!! We couldn’t be happier with the service. Thanks again Jesse for all your help.!
Sep 04, 2025 -
I’ve never had issues with Platinum Ford, CJDR & Chevrolet but this was the first time purchasing from Chevrolet. Out of the 3 dealers, this is the one dealer that gives you the hometown “see ya when we see ya” feeling. Zero pressure from sales to purchase.. zero pressure to run your credit.. and they don’t ask the stupid question, “what brings you in today”. 😂 Mrs. Beverly was my sales professional and Mr. Shane was my sales manager. Shane makes “sh!t” happen! Gave me a killer deal on my “new to me” Z06 and excellent values on my 2 trade in vehicles. Turns out that Shane and Beverly are both “motor heads” and love fast cars & track days. These are my kind of people. Never thought I’d build this kind of rapport with 2 people who work for a dealer. So, take your rear end down there and ask for Beverly! Remember, Platinum is a Gilchrist Automotive dealership so they can pull any used inventory over from the other dealerships within their network if they don’t have it there on the lot. Tell them (Chris Wilkins) sent you.. it doesn’t get me any deals if you do but it’ll put a smile on her face.
Aug 19, 2025 -
I’m late on this one but purchased my Tahoe 4 weeks ago from Jesse and Justin (sales manager). These guys went above and beyond to meet my needs! Jesse our salesman was great found the vehicle we wanted with the options requested quickly. Definitely a company man that guy treats that place like it’s his own business! Justin was very patient during the negotiation process and we reached a number that both of us were comfortable with. No hidden fees or pressure sales tactics. My wife and I literally stopped by after lunch after shopping all over Dallas for 3 weeks and these guys made everything happen in under an hour. I will be sending all my friends and family this way! Thanks guys
May 18, 2025 -
First time at this dealership to get serviced and David was an amazing help. He was very professional, knowledgeable, and insightful when It came to packages/services. I trusted him with servicing my car because he actually took pictures of my vehicle, plates, and verified who I was!! In this day and age we need checks and balances and he did GREAT! I will be returning to Platinum Chevy Dealership.
May 10, 2025 -
The whole experience was great! Joey was ready when I got there and we jumped right into looking at the car I was interested in and going for a test drive. I went in looking at a certified pre owned XT4 and walked out with a brand new XT4! The finance department was fast and worked with me to come very close so what I was looking for payment wise. We were done in about 3 hours and that was just because I couldn’t decide which one I wanted ! I will be going back to Platinum for both of my Cadillacs!!!
Mar 03, 2025
Nearest Junkyards to Platinum Chevrolet
- Martin's Automotive Repair & Maintenance
- Bumble Bee Transformer Statue
- North Texas Auto and RV Buyers
Want to sell your car?
We will buy your car in any condition:
- Blown Engine
- Burned
- Damaged
- Flooded
- Non Running
- Old
- Salvage
- Scrap
- Totaled
- Used
- Wrecked