One More Recovery in
Terrell Hills (TX)

My girl called nicely asking for my belongings the male that answered the phone instantly got smart I asked again nicely for the website to recover my belongings and the male cursed me out and told me don’t call again and said “I’m not listening” if ANYTHING is touched in my vehicle I will indeed sue! And I mean it! A person should be able to ask a website to recover their items without a disrespectful person cursing out customers! I don’t know why you all hire these type of people but nothing better not be touched in my vehicle!

Things are missing in my vehicle and they also broke the lock on my trunk. They are not accredited with the better business bureau.

Horrible experience. They broke my vintage plates and tea cups stole some other personal items and the owner has to be the rudest person alive. They need to be shut down immediately. Waited an hour to get my car because two black men approached the gate and the immediately called the cops on them. Even the cop said they have numerous complaints on this tow yard.

This tow company really needs to be shut down they don’t go by Texas law, they are Disrespectful, Has No Respect for people belonging, stole Stuff out of the vehicle I’ve called about the stuff they that was missing and didn’t get a call back. I’ve never dealt with a tow yard that don’t let you get your own belongings.

This company doesn't care about the publics safety and knowing broke the law by causing a public disturbance.

Horrible driver this truck sat for over an hour in a parking lot blocking traffic and also blocking a vehicle in by keeping a vehicle actively hooked up to tow. Could’ve had at least two more repos in this time. DMV lets anyone have a license these days.

Absolutely awful service makes you wait several days to schedule an appointment. You schedule an appointed time and you get stuck waiting. They have no regard for others or consideration for time. Get told you can either continue to wait or schedule an appointment for another time due to their lack of professionalism. Very rude, have no empathy towards you just waiting around as if you don’t have other things to be taken care of . Should have noted in the scheduling that not scheduled tome will be held to that time.

Edit to add since I can't reply: According to the TDLR website you're supposed to allow 24 access for people to get their items as long as you tow 24 hours. And you do tow 24 hours. So you're breaking TDLR rules by only allowing a small time frame. Also idc that I have 90 days, I'm afraid to drive that far and my items be missing from my car. You have at least 30 reviews about theft from your company from items in people's cars. I don't see that many people making that up. And also fix your automated machine. It very clearly states that I can pick up items after hours for a fee. When that's not the case. When I called they said that's only for vehicle redemption. But the automated message very clearly states item redemption. Very misleading. This place is only helpful to the people with money. After dealing with them and reading the reviews, they are only helpful to the people who call for a tow, but the people that have their car repoed they treat like scum and steal items out of their vehicles apparently. I've read 30+ reviews about theft from vehicles. I called the other day about trying to schedule getting my items out of my vehicle. I work nights, this place is almost 2 hours from me, the latest appointment available is 9:25am, I cannot safely drive 2 hours away after working all night. On the automated system it says if you need an after hours appointment for item redemption you can schedule for additional fee. So I called to inquire about a 12pm or 2pm appointment so I could get a nap in before driving so far. (Mind you they are open 9am-5pm.) She said no, item redemption is only until 10am. I asked about the after hour appointment, she said that's only for vehicle redemption. I called back and the automated system clearly states item redemption for items out of your car. I begged for a 12pm or 2pm arrival, DURING THEIR 9-5 BUSINESS HOURS, and was told no. It's ridiculous they can't work with someone that's driving 2 hours away. I could understand if I was asking for after hours, but I was literally asking for a time slot between their 9-5 business hours. This place is a damn joke. I decided to just let my items be a loss, because of all the items theft reviews I read, because i would be pissed if I drove 2 hours away and half my shit is missing. So I'm just calling it a loss at this point.

My son car got repossessed in Walmart parking lot and we finally got ahold of someone this morning and was told we had to wait til Tuesday to get our personal belongings, because all they have is appointment times and I was told that my groceries that I just purchased will be thrown away regardless of it being save able. I was also told that if I wanted to receive my belongings today that I needed to pay $150 after hours fee,but my food will be thrown away regardless SMH .Please beware and I see why they have low reviews,and people stating they stolle property I believe every word!

Super nice guy. Was able to get too me in 20 minutes when other places were quoting me hours or days. He charged 200 dollars less than all the other places I called. I would use him again for sure!

Each review that states the company steals items from your impounded car are absolutely true so be prepared when picking your car up. My car was impounded on 6/17/24. The only way to pickup is to schedule an appointment which are days out so I was not able to retrieve it until 6/25/24. I received an onstar notification that someone was force opening the car on 6/19 which I thought was odd. Unfortunately it's a battle to get anyone on the phone. When I went to pick up my car, it seemed everything was going fine and I had no major complaints at that time. I noticed that there was a large white trash bag in my backseat and my items had been cleared from the car into the bag. There were 3 water bottles still on the floor and a couple other items, but that was all. When I got home, I noticed that all of my branded perfumes and lotions were gone as well as my Anastasia Beverly hills lipstick. I again had to battle to get someone on the phone and after two days I was finally told that it's "policy" to discard liquid items, but I could not have the policy emailed to me stating this or where they have the authority to go through my items and decide what to toss. When I pointed out there were closed and open bottles of water left as well as emptier perfumes, I was just told she wasn't sure why that was. I fully believe they go through retrieve what they want and use this excuse. I would suggest anyone with the same issue report them to the BBB and TDLR.

One More Recovery location in Terrell TX are thieves. Picked up my vehicle with trash bags of personal items packed up. I got home carefully went through every bag. They stole all of my car cleaning items out the trunk, such as tire shine, rain ex spray, etc. my makeup bag was full….but not any more, stole ALL of my makeup, took my lip gloss that was in my ashtray, car spray, think they got me for a pair of glasses too. Hope your lips fall off when you use my lipstick or lip gloss. BUMS!!!!!!

To the women who cleaned out my car on 5/7/24 at 9am you stole all of my makeup OUT of my makeup bags that were NOT visible. They dug through one of my backpacks to find my makeup bags and then returned the bags empty to me. Shame on these women. You also tried to keep one of my animal skeletons that I had in my trunk but I told you that you could not have that. Awful service, awful people.

Car was towed . Website/ and automated system says you can get belongings after hours for a fee. Called multiple times a few hours after car was taken and left message. Called number and pressed option for client and 2nd time pressed option for after hours appointment. The automated system say you can pick up belongings after hours for a fee. Finally someone answers & I inquire about after hours fee to get my things. A male responds with call Mon- Friday. When I question about after hours fee and what message says when you call, he rudely says I’m the owner, call your bank and hangs up. I understand there’s a job to do but the rudeness was not warranted especially if my inquiries are based on their website and what the options the automated system gives. If I could give a negative 10, I would. Customer services goes a long way. Vehicles need repair all if the time. This is definitely not a place I would suggest for tow/ roadster assistance service.

This place is a joke & will not release my car when I have the money to get it out. They say they are 24 hours but that’s a lie bc it’s now Friday & they are saying I have to wait until Monday to get my car. So they gonna charge me $25 a day which will be another $75 Never heard of a towing company that holds ur vehicle when u have the money to get it out!!! Scamming folks for false advertisement because they lie all the way around!

This company should not be able to operate, My Wife and I have had our personal property and cash stolen from our vehicle that was impounded. I am currently looking into proceeding with legal action, it seems to be that there is no one working here who knows the answer to any question whatsoever, They don’t even Know what happens to the things that they keep such as perfumes they just say, we dispose of them…. Right. Incredibly rude staff and no one to take accountability. No one here should be proud of their work. This is a disgrace.

If waiting to get your personal items from a vehicle,be ready to be told all your belongings will be brought out to you, but only the things that aren't valuable to them. Waited patiently and cooperated with them fully, got authorization from lein holder to get all my belongings, and was still not given all my personal belongings. Tried to communicate with them by the gate and no response. Another younger girl walked by and asked if I had been helped and asked my name, told her, and still no response. The no responses lead me to believe they know they are in the wrong and know what's going on. Just some insight on how, even when cooperating with them, they will still steal your belongings.

I want to say thank you to the manager of this company, she helped us return our truck from the parking lot within 24 hours and our driver picked up the truck. I was very worried when I read a lot of bad reviews about this company, but they were very attentive and respectful with us. Nothing was missing from the truck and it was safe all this time. We had cameras installed both outside and inside the truck, and we also have full audio recording inside the truck, I personally looked at everything and nothing and no one entered the truck without our knowledge. Thank you for your help

Very rude people. Treat you less than an overall just not a helpful company when you get your car towed. Honestly don’t see how they are still in business. And all the reviews about them stealing is definitely true. All you can do is hope your car is locked when they tow it.

got repoed, wasnt even worried bout it till got home and seen my yard tore all to hell, then on top of it broke texas law and crossed a clossed gate with no trespass posted, called and they said don’t care about the law, that maybe i should pay my stuff, tbing is, I did make my $600 payment and they still cane and towed me, so apparently they dont care about the law, but thats ok, they will get hit with this destruction of private property lawsuit now

I would like to apologize to this company for leaving a horrible review earlier. When I got to my appt the Owner was a lil grouchy but that is understandable. Being a business owner is very hard. I didn’t get the name of the girl with the arm tattoos helping us to but she was amazing. We got all our property and money that was in there. I didn’t have to wait long either.

Poor customer service, car was picked up on a Friday and the only available appointment was the following Tuesday. They are late to their own appointments. Also edited to show the condition I received my car in. This place is straight trash.

I wish my experience was better. I would not want to do this job. It’s hard and there are a lot of disrespectful people in the world. The lady who brought me my car was nice enough. However, after leaving 2 voicemails and my husband leaving one, we never heard back from anyone to answer Also upon retrieving my car there was some damage done to the rear bumper from the tow truck and I was quickly brushed off with a shrug and told to email in with any complaints. Same went for the vehicle that was released previous to me(albeit her damage was far worse) I just wish there had been some better customer service. We are still a human and our circumstances didn’t necessarily warrant a dismissal. Hoping to get some closure from the company.

I personally would never want to do this job. I drove a wrecker for some time doing the repo side, There is no making the customer happy in this field of work. They are very professional. Every question you could ever have is answered if you calm down and listen. I hope never to do business with them again on this level. For towing and professionalism, I would recommend them.

They worked very professionally with me and were very nice. Unfortunately when I got my car back some items were taken all under $50 which wasn’t bad considering how much they worked with me to make sure I was able to get my car back. I just wasn’t expecting them to take some of my belongings. Overall it was good customer service.

I have been contacting this company frequently to pick up my car with no resolution. The staff is very rude, don’t answer any of my questions and lies about being called back. I paid my car off through my lender and paperwork was sent the same very moment. Day of my appointment I received a text message saying it has been canceled I called and they say they haven’t received paperwork and I informed them it was emailed to them one lady said it was pending another lady claim she will get someone to call back. I called the lender and got them to resend the paperwork they did and informed me it’s in the system they just need to look , called one recovery back to inform them and they never picked up the phone for 4 hours straight. Appointment scheduling is a week out and I am pregnant! I’m just wanting my car back that I paid off! I will be contacting once again today and if this issue does not get resolved immediately I’m getting the police involved.

My car was evacuated, today I took it back, but some things were missing inside. I had to call the police, things still haven't been returned