I had to make the trip to Lufkin Texas to take pictures of my F-150 Engine for a market value dispute over its devaluation.. After the total loss proclamation by USAA, Co Part picked up my truck from my mechanic without my permission. On this trip I found out that not only does my engine not have the wear and tear USAA appraiser says it does, but in addition to my truck being out of place, my truck bed tool box got stolen. Co Part offered to bring my truck up to the front of the building on a damn fork lift. I haven't even decided if I'm getting rid of the truck. They then hand me my license plates they removed from the vehicle as if they have some right to do that. After getting my few things that were left in the truck, I reported the stolen tool box and made it as clear as I could that I may be keeping the truck and to not fork the truck or do anything they may cause a needed repair should I decide to keep it. I have pleanty of room to keep my truck on my property. Their interference was untimely. Not at all happy with the unnecessary involvement of this company. I don't recommend teir involvement in your insurance claim unless you have already determined that you are not keeping the vehicle.
I'm confused as to how these people get the key locked in the damn car and tell us they can't do anything about it? That's UNPROFESSIONAL AND A WASTE OF TIME! we drove 2 whole hours for them to have us waiting and we can't even get in the damn car.
The customer service at this location is atrocious. The office employees are unprofessional and rude. Any question is met with snarky remarks and annoyance. My company has worked with Copart for 5+ years, and we’ve never had an experience even remotely close to what we experienced today. The woman at the front desk caused a scene when my driver asked a simple question- she raised her voice, it was her way or the highway, and her attitude was unwarranted. Prepare to be disappointed when visiting this location. Someone should seriously rethink the staffing at this location.
Great experience all the way around made my appointment few days prior and picked up my item no problem, kind staff, loader operator was great and the wait time for item was very little compared to other yards i have been to not my first time buying through copart and definetly wont be my last. A+
every day we are getting worse, today I missed my appointment at another Copart, I was delayed 5 hours here because they cannot lift the cars onto your trailer, this is terrible, they only put the cars in the back of the trailer, the 10 truck can only mount two inoperable cars in the back, because they do not use the loaders on the sides, every day they make life more difficult for drivers and contribute to our companies not meeting our deadlines, terrible, I lost my appointment at another Copart because they use the loaders only to bring the cars, and not to load on the side of your trailer
Terrible la pero experiencia de mi vida recogiendo autos por 5 años con COPART , este es el peor COPART de la vida ,el forklift no te quiere subir los autos ,el personal tiene muy poca paciencia para atenderte y ayudarte ,no quieren trabajar , perderás tu día aquí si no tienes tus tráiler y tus herramientas equipados ellos no te suben el carro cosa jamás visto en ningún COPART de este país mi primera visita y última deberían tomar consciencia y hacerle la vida más fácil a los choferes que pasan semanas en carretera lejos de su familia por tal de salir adelante
The ladies who work in the office do not help the process, they are very annoying, their duty is to help, not to be angry when the drivers are going to load, they do not even make an attempt to collaborate because they have people and the only thing they do is block their work.
Customer service could use improvement. The girl at the counter was very rude when I was asking questions. Storage fees on over the weekend? As if you don't make enough money off us little guys as it is. If you're charging weekend Storage, we should be able to pick up our cars over the weekend too. Seems like a scam to me
Mark Kaiser is the General Manager who charges clients for not picking up the car during winter storm!!!
Everything in Texas was closed from 2/15/2021 - 2/22/2021. On 18th they were closed! And they have charged $35 for each day after 2/22 ...
They are thefts after auction one has 3 days to pick up the car! I’m considering those 3 days count should start on 22nd of February when the state (Copart) became operational.
Copart has been a great help in growing our business
But the team they have at Lufkin Tx, Longview have been the most helpful I could have. Thank you very much!
Kody smith gladney decker Stephanie and the other office lady and lady frint end loader you couldnt ask for a better group of people they were so helpful kind professional and generous. Kuddos to yall keep up the good work every Copart office and yard ought to have the same kind of people woring there♡
If there was a minus star option I would do it. I will never go to this place again! They treated me like dirt, I bought a truck and they brought it out, when I tried to hook it up they said I couldn't and had to move it immediately, I was only there about 15- 20 minutes total but they threatened to call a tow truck to two the vehicle away, I think they did call one but it didn't get there in time and I left before they could two me. The loader woman was very rude and was very rough on the vehicles. The other guy that came out was also very rude and I believe was giving me the finger as I pulled out. Very disappointed in there customer service. I didn't have any problem in the office, but other than that it was a terrible experience. I have bought hundreds of vehicles from copart so I am not a newbie, there customer service is getting worse and worse!
Friendly people who can help with just about anything when it comes to getting your vehicles....not a public auction but they are fairly quick at getting your vehicles out of the back so you can get on the road.
Website
