Excellent service and great communication. Ryan the owner was very knowledgeable, polite and patient with me. Would highly recommend if you want honesty, quality & fair pricing.
I was stuck in a gas station and my truck wouldn’t start and i saw this company and asked for a jump he was so willing to help. Thank you for being at the right place at our bad time.
Bad service. Racial profile to say you don't have the money to pay before they see can you pay a tow. They talk to you as if they are gangsters instead of business... No respect for paying customers ....
As I was leaving my hunting lease my truck got stuck in deep mud. I called A-1 and the lady that answered was very helpful. She knew the area well and was able to send out the right equipment and give me a fair quote. Within the hour the driver Josh arrived and pulled me free. He was knowledgeable, professional and nice. 10/10 would definitely recommend 👌🏾
A-1 towed my vehicle and accidently damaged it. Ryan Hatthorn was extremely nice and understanding. He reimbursed me for the cost of the part and labor. highly recommend using them.
I broke down at night, called the A-1 tow truck, agreed that they would come to me at 8 in the morning. Scott came to me, picked up my car and took me to the service, they didn’t accept me there, they said there was no master, wait for Monday. I asked Scott to find me a service where they would accept me, he helped me and moved the car to another service. the price was $125. it was very nice! Thanks a lot Scott! God bless you!
My daughters car broke down south of Diboll. They were as prompt as could be coming from Lufkin after hours. Justin could not have been more friendly. You hate having to need a wrecker but they were great. I will use them again if I need to.
These people have always gotten the job done for me I've never had any issues out of them they are polite and very helpful I don't think I'll be using anyone else to help me with my vehicles
I had a bad wreck in the snow 2 days ago fortunately I was able to pick up my car today it was driveable so I was allowed to be able to get it home. And out of impound. The person in charge was very nice and professional thank you.
When the driver picked up my son car I asked several questions about the price and service and didn’t receive a answer so I called today and a lady answered the phone and this was the most rudest person dealing with a business I have ever talked with so to make a long story short I informed her that I asked the gentleman the day he picked up my son car how much it would be and he didn’t give me a answer or the rules of they business and she told me that he wasn’t out there to chitchat.
A1/Williams Towing in Lufkin is THE BEST! They went way above and beyond helping us with car issues. We had to be towed TWICE in the same day. They even helped us load up our car! I wouldn’t recommend any other wrecker service! I can’t say enough good things about this company!
The person on the phone on Monday was kind of rude, and they took forever to arrive. We were in a huge hurry to get home. (My senior dog was in the care of someone else while I took care of this and she died before I got home while I was waiting on this company.) :(
It was our first time using them (hopefully we won’t need a wrecker again), but we will go with another company.
I had a flat a few miles before Lufkin on the way to an appt with social security. My husband had recently passed away and my son was out of town working and I had never had to deal with any of this. The lady I called was so kind and a truck came out quickly. The driver was such a nice guy, made me feel so at ease. I was delivered quickly to Sam’s and new tire put on and made my appointment! They really made a difference in my day. If I ever need services again I will definitely call them!
The owner for A1 is a great guy. Guess we would never have met, except he was the person to tow my car after it was wrecked. Very personable and friendly.
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