What clients say about ABC Auto Parts in Lufkin (TX)
Flat brim hat bro was a complete jerk. He felt really powerful making me wait to know what the code was for my cel. When I asked a second time what the code was he snapped at me. Never going back here.
I love this parts store. They always have the lowest prices and the parts you need. Mike definitely knows a thing or two about vehicles and doesn’t ask you what engine size your vehicle has in order for you to find the right valve stems 🤣🤣
Came in today just to get a quote on a radiator I needed but been putting off for months.
I was suggested ABC by another guy and needless to say.
I walked out wity the radiator!
The price was the lowest I have found. And I was treated like a customer snd felt like they truly wanted my business!
I will absolutely be back!
And will suggest ABC to anyone I know looking for parts!
They go above and beyond to help you even call other parts shops if they didn't have it! I love good customer service and they have good customer service thanks!!??
My key fob needed a new battery, and they found what I needed and then replaced it without my asking. Really appreciated the help!! It wasn't a simple fix.
Love this place! Great employees and customer service, Daniel went above and beyond to help me, he climbed up under my ole truck and not only told me what part I needed but found the problem. O'Reilly's employee needs to learn a lesson from Daniel because O'Reilly's employee told me to Google it! Daniel your customer service is top notch! Be sure to shop with these guys they have time to help you find what you need!
These folks helped to get the part that I needed on Sunday. Ten minutes before they closed. They didn't have part there but their other store did. Sales person waited for me. Thanks ABC
They are the best…. The people !! Mike, the manager, and his crew are always so knowledgeable and, more importantly, very helpful. They go above and beyond. That’s why i go there !!
Had a radiator blow out on me today just south of corrigan on my way to Nacodoches from Cleveland. Luckily I was able to stop at a truck stop and jb weld the crack on my radiator. This repair got me just far enough to get to this auto parts store. I had called ahead to make sure they could have a radiator for me when I got there. They had to transfer the part from another store but it was there ready by the time I got there. Unfortunately it was not the correct one exactly. Mike was able to find one nearby at a dealer and was awesome enough to go pick it up for me. They let me change the part in the parking lot! It was hot outside and they even offered me a bottle of water! This was excellent service from all 3 people working that day. They all helped anyway they could. I was very happy and satisfied with my experience there although it was not a great day having these issues In The first place. I would highly recommend this place above all other auto parts stores. I wish we had one located in Cleveland near my house. A big thanks to Mike and the other 2 that worked with him today!
The store is new so it is clean and well organized. When I went in I knew what I needed, so I got it and went to the counter. At the counter one employee was checking out another. I figured he was off the clock and just making a purchase because neither of them acknowledged myself and 2 other customers waiting in line. The transaction took a while because his card wouldn't work. When the transaction was finally complete the gentleman stepped behind the counter and directed me to the register he had just been at and started helping someone else. So, he was making a purchase on the clock and neither of them acknowledged the customers that were waiting. I like ABC Auto Parts, but you guys have to take care of customers before doing employee transactions on the clock.
The gentleman were very helpful and friendly. I had compared prices at home online and found they beat the others. They were very helpful. They have my business from now on.
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