Christian Brothers Automotive Collierville in
Collierville (TN)

Nicest place I've ever been too. Very detail in letting you know what's getting done

Thank you, Chad, Terry and Garrett. You made a stressful situation easy. All 3 of them were professional, provided me with up dates throughout the process, excellent customer service. They even provided some comic relief and we laughed. They truly care about their customers

I've posted before but it was scrubbed from their website. But I want my message out there. They are not transparent as they claim, when I asked about labor rate the answer was any where $165 to $200, now shouldn't the labor rate be fixed and extra hours as needed? Then parts and mark up mine where over 200% your not told that up front, when I questioned Chat about these issues his answer was "part mark up was the easiest way to make money and profit" he also lifted his leg, pulled back his pant leg and said " see these boots they cost me over $300. I need to make a big profit" my point is ask questions about labor rate, parts mark up and decide if you feel comfortable about buying Chad his boots.

I had a check engine light come on and did not think it was important. The guys at the shop taught me what it meant, how it can affect the car, and led me down the road to finding the cause. They also performed an inspection on the rest of the car at no charge finding several items I've been slow about maintaining. They are quick, kind, and gave me a great warranty on the work done!

The team here are super professional. Understanding towards the customers needs. Thanks to everyone. Keep up the fantastic work.

Got me in on the same day that I brought my car. They did great work. The price was standard, not special. Did good work.Took me to work that day which was very impressive.They are my new place to get maintenance done

Absolutely terrible experience. If I could give ZERO stars, I would. This place is a complete scam. I went to Christian Brothers Automotive a couple of months ago after being told they'd do a free courtesy check on my car. I made it very clear that I wasn’t agreeing to any paid services. They confirmed it was 100% free. When I came back, they had run a diagnostic without my permission and tried to charge me $100. I never agreed to that, and they went ahead anyway. When I called them out on it, the manager was beyond rude—completely unprofessional and dismissive. They love to pretend they “care” in their replies to bad reviews, but it’s all fake. They don’t care about customers—just your money. Do NOT go here. They’re dishonest, disrespectful, and will rip you off without a second thought.

Cecils Automotive is one of the best if not the best auto repair shop in town. Their work is excellent and they stand behind everything they do. I have used them several times and my car was repaired correctly the first time. Top notch staff

The Customer Service is great, and the servicing on my car only took a couple of days. The advisor kept me informed, and they were all very professional.

I had heard good things about Christian Brothers Automotive in Collierville but I was disappointed when I took my car there. I dropped my car off at 10 am and at about 5pm, they called and told me that they had lost my car keys. I drove back out and dropped my extra key off. The guys in the office just laughed it off and said “it happens sometimes “. They did replace the key but I was a little disappointed at their response. I would have expected a lot of I’m so sorry and perhaps a discount. The quote that they gave me seemed high so I picked up my car and took it somewhere else.

Thanks to Chad and the Amazing team at Christian Brothers Automotive in Collierville. I was stuck in a parking lot because my truck wouldn’t go in reverse or drive. A quick call to Chad and he was there to assist. He set up to get my truck towed to the shop and turns out it was a quick and easy fix! Chad even had my truck dropped off at my house (same day)! Talk about Great Customer Service and going Above and Beyond!! We use this shop for all our vehicles needs and we are so lucky to have this gem in Collierville! Thanks again to Chad and the Christian Brothers team!!

I'll start by saying the guys in the front office are very nice and totally professional. I’m rebuilding a truck. I installed a new engine and many new parts. The engine was showing an engine code for a misfire on cylinder #8. We are down to one vehicle right now and this vehicle was the vehicle that I could get running the quickest, but I ran out of time to diagnose the misfire myself. So I thought I would bring it to somebody that’s in the business of working on cars to get a quick diagnosis, I was willing to pay $500 to diagnose the problem and to also do a brake job on the vehicle. I showed up at 8:45 am for my appointment. I felt like I was leaving my truck in good hands and when about the rest of my day of appointments. I received a call asking for more information on my truck and was informed that Christian Brothers was going to refuse to work on my vehicle because it had been tuned. They would not even do the brake job. I picked up the truck and there was no charge for anything. The drive home was worse than the drive to the shop that morning, so I knew something had changed. I discovered that the connectors to 2 of the injectors and to the #8 coil were loose and giving additional error codes. I asked Christian Brothers if they had actually done any work on the vehicle and was told that the spark plug on #8 was pulled and reinstalled after they learned that the truck was tuned. Once I got the truck home I did a quick compression check and spark plug swap it was discovered that I had 2 damaged (cracked) spark plugs on #8. I also did a quick inspection of the 2 spark plugs that were in that cylinder and found that they were both cracked. Thank you for saving me $600-$1,000 for a $20 fix. Of course I still have some work to do. What I am not understanding is, why there were so many diagnostic fees and a whole process built around "value added service" but based on their policy of not working on a vehicle that has been "tuned" they actually missed out on an opportunity to pocket more than $400 on a quick diagnosis and then get the brake job to boot? I also did a quick inspection of the 2 spark plugs that were in that cylinder and found that they were both cracked. My last thought on this matter is, if the mechanic pulled the spark plug(s) on a cylinder that has a misfire code, wouldn't an inspection of the spark plug(s) be the first thing you do? Anyway, Great guys in the front office... missed opportunity though...

christian brothers in collierville is a ripoff! i took my car there a couple of months ago. they charged me over $400 just to "look" at my vehicle! they did absolutely nothing to my vehicle! they gave me a laundry list of things that "needed" to be done, none of which were true. does that sound "christian" to you? i have never been charged such a fee for doing nothing. they charged me for 2 diagnostic checks for $169 each. have you ever heard of such? i contacted the bbb, but they aren't registerd. imagine that! i did leave a review there. tell everyone you know not to go there. the only "christian" thing is, i hope the money they stole from me doesn't do them any good. that's my prayer.

Do not use this business if you like to keep your money. The quote they gave me on labor was 3 times higher than the place that actually repaired my car. When I called to ask about the quote I got a very condescending response. Would not trust them

We took my sister's car here to have some stripped studs on the wheel replaced. They were going to charge us $700 to replace 5 studs. We took it to Performance tire, who charged us under $300 and told us that not even all 5 studs needed to be replaced. Don't take your car here unless you want to get ripped off. Also, the mechanic we spoke to on the phone was the most rude and condescending guy ever. Christian Brothers Automotive is the worst.

I'm not happy! I'm not happy that this excellent shop with these wonderful people are not where I live. I was out of town for work before Christmas when my truck came down with some sort of electrical indigestion. They kept me informed daily of the progress and were straight up honest. I wasn't happy with the outcome of the repairs that needed to be done, but I was very pleased with the level of customer service that these people sill have, something that seems to be fading in the rest of the service world. I'll mention Josh and Garrett particularly because those are two of the gentlemen I worked with that were exceedingly helpful. I'm just not happy that now when my car breaks down I need to get it to Tennessee. I guess the good part is I would get to visit Tennessee again!

It was a nightmare. I used Franks towing, the company Christian Brothers recommended, to have my car towed and get the battery fixed. The tow truck driver jammed the key into my ignition so hard it was stuck and they had to take the steering column apart to get it out. The towing company is responsible for the damage but their guy just yelled at me and Christian Brothers was no help. I ended up having it towed to Dukes, which I highly recommend. They fixed everything plus an oil change for half of what Christian Brothers wanted for just the battery and key.

We brought our Ford fusion in to have it looked at after it was having some mechanical issues. Within a few hours, we received what was wrong and how much it would cost to fix it. They were really good in getting our car fixed in a timely manner and also at a low cost as well. The staff were professional in keeping us up to date with everything they were doing.

I recently had an outstanding experience at Christian Brothers Automotive - Collierville. They diagnosed and resolved my car issue within 24 hours, which was incredibly convenient. From start to finish, their communication was excellent, keeping me informed about the process and what to expect. The diagnosis and estimate was easy to comprehend, making review of services and payment a breeze. Most importantly, the customer service was top-notch; the staff was friendly, knowledgeable, and truly went above and beyond. I highly recommend Christian Brothers Automtive - Collierville for anyone in need of automotive service!

Christian Brothers is fantastic! Had an issue with noise from rear wheel. They trouble shot it and got it fixed in less than a day. Plus they were less expensive than other shops and way cheaper than the dealer. Even if they were more expensive, the amazing staff and professional service would be worth the extra money. Can’t say enough good things about these guys!!!

Great to work with! We were traveling and had stopped in Memphis. We had an issue with our car, and Christian Brothers were very accommodating and kept us updated on the progress of the repairs. We truly appreciate them!

I’ve been there a couple of times now to have cars checked out. I gave them a second chance because of their ratings. But each time I’ve gone they gave me the most dire report of how bad my vehicle is and costs that just seemed high. I brought it somewhere else and found I can have it fixed for much less and don’t need all they recommended. The most recent experience they suggested putting $14k! In to a car i paid $11k for 4 years ago!!! Took it to Cecil’s. It’s going to cost $1200. They take the up-sell to an art form. Save your time and your money and look elsewhere

I brought my vehicle in to find out about a code regarding the EVAC system. They tried to tell me basically all the parts needed replaced and the mark up on said parts was ridiculous. They obviously couldn’t find what was wrong and wanted a blanket fix for over $2k. They questioned why I wanted to speak to the technician. They didn’t want to print me off an itemized list of the estimate either. I took it somewhere else and they found that only one part was broken and everything else looked good. Where I took it didn’t mark the parts up by 50%+ either. Christian brothers also didn’t close my hood all the way and I had to pull over and do it myself. $400 fix where I took it to. I believe Christian brothers preys on the elderly and women who don’t know about cars and don’t think to go elsewhere for a second opinion. Their desk guy admitted to not knowing anything about cars too which is always a bad sign. I’m glad I’m not some fool of a woman they took me to be. Take your car somewhere else.

It's so rare and special to find a car shop you trust, and Christian Brothers Automotive Collierville is the best shop I've ever worked with. They treated me and my old car with the utmost respect and fairness and somehow kept my car going for another year. From their fair prices and online quotes to their convenient shuttle, working with their team was always a pleasure. I'm sad to be moving, mostly because I won't be able to bring my car to them any more!

Best and most trusted auto shop in Memphis. Chad Johnson was recommended to me by Landers Dodge. And from the first contact via phone through to the work completed on our car, the experience was professional. I will return for a full diagnostic. So hard to find professionals who do good work, are respectful and don't overcharge. They are amazing. Recommend with no reservations.

These guys are really great. My A/C repair/recharge was done quickly and honestly. I took them some parts that I thought would be needed and they said that I didn't need to replace what I thought was a damaged condenser. They could have made some extra labor time replacing it and a receiver/dryer but didn't. On past jobs they have given me the choice of making repairs that would just "get me by" or doing more to fix it for the long run. Good people that aren't trying to make a killing off of you but really trying to fix your car in a cost effective way. I will continue to go back to them to do repairs I can't do myself. Oh, they also have a shuttle service like the dealerships have and will take you home and come and get you if you need them to. Awesome bonus!

Christian Brothers Automotive were very thorough and explained everything in easy to understand terms. They were always very polite and respectful. They did find other things that I didn’t know about that will need to be repaired, but they didn’t push or use scare tactics to make me get them done right then. They even made a follow up courtesy call to make sure everything was still going well on the car. I’m always cautious about using companies that I’ve never used before. Now Christian Brothers is on my list of a highly recommended place to do business. Thank you.