What clients say about NAPA Auto Parts in Collierville (TN)
There were tons of cars in the parking lot, but not a single soul in the store to help me find a tire plug kit. So unfortunately, I left and had to go to AutoZone.
Extremely unprofessional staff, I called up here to make sure they had a blower motor in stock Keep in mind I had to drive 45 minutes to get this Get up here and magically they don’t have it after they lied to me and said they had it. Never come to the store
Big shout out to NAPA Collierville. Thank you Matt, Jessica, and Jimmy for going above and beyond to help with 1000 pounds of golf cart batteries! Customer service at it's best.
Best NAPA I've ever been in! Great inventory and the staff was extremely knowledgeable. They're also very friendly and willing to converse about whatever project you are working on. If I'm in the area again I'll definitely swing by for any auto parts I may need.
Eventhough I was the only customer in the store, it still took nearly 20 minutes to get in and out of there. And all that I needed was a relay which was way overpriced at
$25.12. What, A Relay?!?
I rarely write reviews about chain-store businesses. But here's an exception. I have a 2019 VW Tiguan, and VW keeps a lid on their part numbers. (This steers you to dealership$ for $ervice.) I wanted to replace spark plugs as well as filters. I've already decoded filter numbers, but not the plugs.
All this to say that the counter people at this NAPA spent quite a few minutes in their computer digging out the information. I appreciate the attention and help I got from the people. No shrugged shoulders.
The first part I got was the wrong one and had to take it back. Then, they were out of stock on the correct part. I was told that it would be here in 40 mins, but that turned out to be 2 hours. The employees seemed like they had medical issues. I thought they might just pass out right there in front of us! Maybe someone had just died they were close to. Absolutely no enthusiasm was exhibited. We were there for a good 3-4 minutes before they even acknowledged us.
I wouldn't recommend this store, only made one purchase through them and it went very poorly due to no fault of my own. There are three other auto parts stores in Collierville, all are better, by far. Two stars, because the store was clean and well organized.
Please teach customer service to the one employee you have that always ask "What do you need?" Never says Hello or How can I help you. He always seems angry and unhappy with his job and NEVER smiles.
This location tends to have the knack for hiring the most personable employees to be found. Whatever you're working on they can relate to you like they just took their own car off the lift doing the same repair. Awesome same day delivery from the local distribution warehouse if you're early enough m. I stopped in at 2:00pm ordering a radiator and they had it ready for pickup at 5:30pm same day.
went into the store no other customer around. the cashier yelled from across the store what you looking for? I told him something to help with scratches. after a few minutes of looking received no help. i am just going to order what i want from amazon.
Went and bought rotors for my 2005 ford escape. After I noticed a few months later that the break pads weren't wearing down correctly I noticed they gave me rotors for a 2004 ford escape. I called them to see if they would do anything and they told me that their guys don't make mistakes they go off what I give them. I'm not going to give them the wrong year to my car. Don't buy anything from this place they put my family's life danger.
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