Firestone Complete Auto Care in
Collierville (TN)

Always my first place I take my vehicles when I need work done or something is wrong. Had a nail in my tire and they had me safely back on the road well under an hour. Have been a consistent customer for 30 years and will continue to go back.

Made an appointment for an oil change. Upon arrival was told it would take 2 hours. Asked for new wipers and never got them. Was sent a picture of my cabin air filter which I had changed the week before and was told that it needed to be changed

We were on vacation in the area and we had a flat tire the morning we were to leave for home for a 9 hour drive. They got us right in at 7am and we were on the road by 8. Great service. Thank you!

Just wanna take the time to give a shout out to AJ and the team there. Very professional and reassuring. Get people awesome environment positive energy thank yall keep up the amazing work

We had a nail in our tire. We stopped by without an appointment and they plugged the tire while we waited. We had done business with Firestone for 20 years and appreciate the friendly and helpful staff and great service.

Tonight I pulled into Firestone as an older single mom driving a truck that’s bigger than I’d like to handle, and I needed help fast. Two previous air pumps had already taken my money, and I was facing a dark drive home on back roads with a low tire. I walked in and asked if someone could assist, and immediately a young woman and her coworker came out to help. They didn’t just air up the tire I was struggling with—they checked all of them to make sure I’d get home safely. There are still genuinely good people in this world who show up when it matters, and I’m extremely grateful for their kindness and quick action tonight.

Amazing experience. Helped me fix multiple issues on my car the I was aware of. Highly recommend Firestone complete auto care in collierville tn.

Matt and his team are the very best! My husband and I have trusted him for years - always honest and dependable. Couldn’t recommend this Firestone location or its crew more!

We paid to have a Firestone tire to be patched that I bought from them. I paid $22 for a patch and the tire was at 31 psi when they gave me my car back. I got dropped off, so I took it home and aired it up. I have to take it back. They did not repair the tire they patched. Super inconvenient and does not align literally with what Firestone promises in their mission statement.

Matt and his staff were completely awesome! I really appreciate how thorough they are! I love bringing my car to the Collierville location because they offer great service each and every time!!

Simple oil change and tire rotation took them 7 hours! No one called me. So I called the store. It was simply unacceptable. What is the point of making an appointment? When my wife picked the car up, she was surprised to see that the door was unlocked, and the radio was still on! The clerk said there was a rebate. But I couldn't find the info on their website. I didn't want to go through the hassle of asking them for the money.

Brought my Tesla Y to my man Genna. He was very smart on the Tesla nuances, was ready with a special jack to ensure the car was lifted correctly. Laura was the fun lady that got me in and out, easy to schedule with. Used to go to DT all the time but it’s become so busy - Firestone was in and out, comfortable and not busy at all. Price was right. Lifetime align is going to be great to keep everything tight.

Laura and the team are always fantastic! They saved us this time when we got a nail in the tire…fixed it as soon as possible and we when on our way. That’s why we keep coming back to Collierville Firestone. Thank you!

A most pleasant and professional experience. Was treated with respect and not talked down to. As an older single female, that is a compliment in the professionalism of the staff at this Firestone. I will definitely bring all my vehicle needs to this location. Thank you for taking such good care of my vehicle.

My experience was great. The team was professional, responsive, and easy to work with. A special shoutout to Matt for going above and beyond. His attention to detail and customer service really stood out! Will be back.

Great and quick service! Took it in without an appointment and they got everything completed within 3 hours. Great experience and nice friendly employees.

Best service I ever received! Brought my dodge truck in for an inspection not only they went the extra mile to make my car is save to drive on the road they performed the work fast and efficient! Matt the store manager was very friendly and helped me with every question I had! Mechanic Genna fixed my truck and now it’s drives 100 times better! Will def recommend to get your car fixed there, especially for any mechanical issue or schedule maintenance! They do great work and very honest!

Was a pleasant surprise. Arrived to see a familiar face from the past and I’m sure he’s gonna get stuff going. Welcomed back an old friend. Good to see Matt!!!!

I came in 20 minutes before they closed, needing a flat tire changed. They were happy to help me. So grateful!! Highly recommend!

They always take great care of me. I never feel pressured to Pay for unnecessary services, everyone is very friendly, and I always feel comfortable with the way they explained the work I need done. I use the Collierville location over the one closer to my house because I know I can trust them.

Timely and efficient service. Dale provided excellent Customer Service and explained clearly the corrections applied to my vehicle’s alignment. Genna performed the actual alignment work expeditiously. Their teamwork had my work completed in less time than I expected. I am grateful!

I had a tire emergency I called Firestone Collierville at 6:55pm mind you they close at 7:00pm. Laura answered the phone I told her that I drove up on a curb and blew my tire out. She immediately leaped into action and her team stayed late to assist in getting me a tire for my vehicle. The techs names were Jaydon and Lyle when I tell you these guys are top notch and so very kind there are no words to express my sincerest gratitude. If you are ever in the market for any type of service please come to this location. They are just wonderful Christian people. I will continue to refer people here and I will be back for all of my car servicing needs..

I was very disappointed with the service I received for 1 flat tire. I made an appointment for 11am Sunday September 14th for a tire repair or replacement. When I dropped my car off at 8:45a.m. I was told one 1 of the their air compressors was down. I was like ok I will call after church to check the status. I received a call around 9a. m. that they could fix my tire. I call at 1:30pm to be told that they still had 3 cars ahead of of mines. Then I was told they were still working on cars from Saturday, the power had went out and they only had 2 technicians. Finally received a call at 4:17pm saying a need a tire. And that I could pick my car up tomorrow (Monday) after 9am. The young lady called back at 4:47pm saying car was ready and could be picked first in the morning which was Monday because they close at 5 on Sunday. All I needed was 1 tire to be looked at. No apology for the inconvenience of keeping my car overnight. That was a terrible experience for 1 tire replacement.

The staff is friendly and very knowledgeable. This is what customer service should look like! They didn't just fix my car - they took care of ME. From accommodating my tight timeline to explaining costs upfront, every decision they made had my best interests in mind. I felt valued, respected, and completely taken care of.

My daughter’s car battery was dead and it couldn’t be jumped and with the location I could not remove it . I was able to handle everything over the phone and the service was amazing, they were able to get it fixed quickly and help get my daughter back on the road

They were amazing. They helped me on a drop of a dime when I had an emergency blowout with two of my tires not even in my hometown didn’t know them from Adam or Eve and they still helped me very nice people. Great business highly recommend.

I am writing to express my disappointment with the service I received during my appointment. The service did not start until 5:44 pm, despite the scheduled time being 5 pm. Additionally, the cost of the full synthetic oil change, totaling $163 for six quarts of oil, seems excessively expensive. Moreover, the lady at the front desk was unfriendly. UPDATE: After my formal complaint, they apologized and refunded the full amount.