Royal Roadside and Towing in
Newport (TN)

I could not be happier with the service provided. Jesse was very polite and knew what he was doing. He also explained things throughly. I will recommend Royal Roadside to my friends. God Bless You!

AAA sent them to pick up my vehicle that broke down during a move. Jessie was the 3rd driver to call me but the first one to show up. He was prompt, professional and knows his shit. Got my vehicle towed and delivered before the other company I called to tow my trailer even showed up. Royal Roadside took good care of me.

Jessie was super polite and very professional. I would definitely use your service again. He arrived when he said he would and got me to the Firestone repair shop quickly. Thanks Jessie!

My experience with this tow service was great. They communicated when they could be there, as well as, when they got there what they would do. Made sure I got inside the truck to get warm and it was below 30 degrees out so i was cold. Then he made the drive there easy and light-hearted like talking to a friend. He didn't know this but I have a lot of trauma with being stranded and triggers that arise with it, and he was very easy to talk to and made the experience of being towed with a stranger a new good experience for me. I would recommend this tow service to any of my family members and friends.

Cody was very polite to my son this time when he had his truck towed. All the negative issues were addressed. Thanks for all you do.

Thanks for the help Cody. I appreciate yall. Sorry for the last time! I'm appreciative that you understood my situation

When the transmission self-destructed, I was thankful to have the car picked up and dropped at an auto mechanic of our choice. Apparently, our mechanic's shop was one mile beyond what our AAA plan covers - and we were told by AAA that we would owe the driver extra money -- but the tow truck driver refused to take anything extra from us.

Jesse was quick to arrive and VERY professional. He’s very nice and extremely knowledgeable. I’ve never seen anyone do a more thorough job making sure the car was secure on his truck. I appreciate the time and effort he put into making sure the entire process was flawless. I will be recommending this company to anyone that needs a tow! When someone takes pride in their work, it shows. Thank you!

Great experience, Towed my car all the way from Johnson City to Knoxville with no issues!

Austin took great care of us. He was quick to arrive, very friendly and sent us pics for proof of delivery. I would highly recommend Royal Towing.

It was cold and rainy, 6:30am and Jesse is THE MAN! He called me twice while on his way and was so nice when he got there. I was on my way to take my sister for eye surgery, so I couldn't go to the mechanic with my truck. He sent photos of my truck when here dropped it off and was thoughtful enough to tell me he hoped my day got better.

Austin helped me get my car down to Knoxville for repairs. Great guy, friendly, hooked everything up while I played Call of Duty and ate burritos inside out of the rain, and (most importantly) got it where it needed to go safely.

Amazing service by a very kind tow service operator, Jessie!!! He called to get exact location after we entered our location wrong through AAA text service. He rerouted himself to our spot stranded on the side of the interstate. He was polite, quick and through in making sure it vehicle was strapped on properly. He took us to our drop-off... The whole thing probably took an hour! Great service... Hope to never need them again, but if I do we will definitely be calling them!!!

Thank you Austin of Royal Roadside Towing for the help you gave us towing our daughter's car. Very friendly and fast service! I highly recommend them!

I had to have a truck towed. The axle broke and they took the time to carefully load and unload it for me. They were very friendly and professional. I would recommend this company to anyone. 10/10

Had to have my vehicle towed with the assistance of AAA and thankfully Royal Roadside and Towing came to the rescue. My vehicle has a BraunAbility wheelchair conversion kit and AAA first tried reaching out to Harry’s but they stated they didn’t have the capabilities of towing my vehicle and wouldn’t touch it. They may want to reach out to see if Royal Roadside and Towing has any customer service classes they could offer because they got me taken care of within a hour. Jessie was my driver and he was the man!

My driver was Jessie he was amazing! Super nice and helpful and professional throughout the whole process, we drove from Johnson city to Greeneville and had no issues. It was the best towing experience I have ever had because of him!! Very satisfied!

Jessie communicated very well, before picking up my car and after drop off. Polite, helpful and most of all …knew what he was doing. Great bunch to work with.

Fantastic and very professional! Let me know every step of way when they would arrived and when my car arrived at the mechanic. Your car is in great hands with them!

Jessie was amazing, super kind, and had a conversation with me all while trying to get my Suv towed. Also asked him to let me know when he got my suv to the dealership and he kept his word and also sent a photo that it was dropped off. Greatful for the experience in the circumstances.

Accidentally backed up our Jeep Grand Cherokee into a ditch next to a driveway turning around in Jonesborough this morning and Jared was quick professional and got us winched out in minutes. Would recommend Royal Roadside and Jared anytime any day. I understand they get busy but he got us winched out fast. If I could rate 10 stars I would. - Brian

It’s never a great day when you need a tow truck, but I feel so lucky that Brian from Royal Roadside came to help when we called. He was so kind and professional and knowledgeable. I will definitely recommend Royal Roadside to friends & family!

Tom and I just had Jared tow our van from Erwin, TN home to Asheville. He was totally professional, careful and competent in how he loaded the van on his truck. Made the delivery and unloaded perfectly. And was extremely pleasant and cheerful to work with! Ask for Jared and you’ll be glad you did!

Thanks so much for the tow! You all have been awesome to us! Got Cody last week and he was awesome!! And got Jared this week and he was also AMAZING!! They both went above and beyond to make sure everything was perfect and our driveway isn't the easiest to deal with! So I definitely appreciate you all for everything you have done!

Great group of guys, even the owner showed up for this tow. Got my customized Mustang Foxbody out of a tight garage on a busy downtown street with a really unfortunate/awkward grade/sidewalk area to get into the garage (forgot to take a picture before). Took one hand jack, two trucks, and three guys, but they got it out and onto a rollback and down the street to my new house and rolled it off right into my new garage. Couldn't be more pleased with the service, communication, professionalism, and talent of these guys to pull this car out. It is not an easy car to get under with how low it is. Would use every time. Disclaimer: I used AAA to request the tow, but would have used them directly if I did not have AAA.

I want to begin my review with saying how much I appreciate their service. I had 8 companies deny towing my vehicle to Infiniti of Knox because it was more than a 100 miles away. Royal Roadside drove over an hour to pick up my car and drove another hour and half to tow my car to Infiniti. They couldn’t make it before close, so they kept the car on their lot for safety reasons. This morning I got a text at 9am with pictures of my car being delivered to the dealership. I appreciate your service!

Met a car head on in a blind curve and I dodged more than she did...called up royal just a short wait and they had me rolling down the road again. Professional work. Quick and easy for em! Definitely call em!!!!