On Feb 27, 2026. We were passing through with our 1998 Chinook motor home and blew out the pinion seal. Karen was great and worked us into the schedule the following day. The people here were great and very knowledgeable. Hoping you never break down and have to come here, but if you do they will take care of you.
New Year's Eve 2025. After a few fun, but cold, days and nights in our 2008 Sprinter camper in the GSM, we were headed to Asheville for the evenings celebrations but the van wasn't cooperating. As we were leaving, it started with malfunctioning power steering but I figured that was due to the very cold temps and things would be fine after warmup. But after a few miles the dash lit up like a Christmas tree before going totally dark just before Newport on I40. We had no electric and were in safe mode by the time we got off the highway. I (not a mechanic) decided the battery wasn't charging because of a dead alternator which caused the voltage drop. But I also figured we wouldn't find any service at noon on NYE. I was wrong! Looked up service centers in Newport and found Commercial Truck Center. Gave them a call, explained the situation, and they said to head over if it was still drivable. So off we went at a brisk 25 mph. (Sorry to all those folks stuck behind us along Cosby and Broadway.) Anyway, we got there. They diagnosed the problem right away and began working on the fix. Because the next day was a holiday we got to spend some time in Newport, but they finished the job midday on January 2 and we were on our way. I also had the basic diesel services done while there because it was just about time for that. Anyway, shoutout to our very skilled mechanic Alan, and all the folks at CTC. They were very professional, friendly and accommodating considering it was a long holiday weekend. And best of all, the cost was about half of what I was anticipating. So, if you're ever in need of quality service and are in the Newport area, give the folks at Commercial Truck Center a call. You won't regret it.
Great service with a short wait. Mechanic was very knowledgeable and explained truck issues extremely well. All employees were polite and courteous. I wish all diesel shops were as professional as Commercial Truck Center.
I wanted to add to the review I gave the shop last week. My truck went into Derate right outside of Newport. I pulled into the shop without an appointment, and they worked me right in. They were very professional and honest about every step they took working on the truck. Let me make the decisions on what to fix. They had me back on the road in no time at all. It's been a week now and I have put probably 200 miles on the truck, and it has run great. These guys do great work, and the bill was even less than I expected. I would recommend them to anyone. The whole team was incredible. Thank you, guys.
I'm so glad that i found you guys! You figured out in a day things that KW dealer can not figure out in 10 days, appretiate you help, my truck is back and the road and running great!!! I'll add you to my favourites list and will come back!!! Highly reccomend!!!
• They are excellent, very professional, cooperative, and kind.
• This machines shop is amazing—highly professional, very helpful, and extremely friendly.
• The company is outstanding; they are professional, collaborative, and very pleasant.
Karen, Dean, and Allen and the rest of the staff always do an excellent job — friendly, professional, and clearly knowledgeable about heavy trucks. The shop is clean, organized, and well-equipped, and their turnaround time is always a high priority. It’s clear they take pride in doing the job right the first time. I’d definitely recommend them to anyone needing reliable truck service in the Newport Area.
These folks saved my bacon! Very professional, friendly, and efficient. I was broken down on a cross country adventure and they were able to get me rolling quickly and affordable. Definitely recommend this shop.😉💖🏴☠️☮️
Nick helped me this morning with my tandems. They wouldn't move at all, so he helped me. I then noticed my hub seals were needing fixed after I had left. He met me at the truck stop to fix them. He was amazing and busted his butt to get it done!! Thank you so much Nick and Karen for being so nice and helpeful!
Amazing service and friendly staff. Karen is the first to make sure she lets you know they will take great care of your truck. Roger and Chris and the rest of the crew are very knowledgeable. I will continue to go back!
Chris and his brother is very helpful and knowledgeable about the work they do. They save me time and money with the issue I had with my DEF system last night. I will be able to deliver my freight on time. I definitely recommend this place anytime. Big thumbs up!!! Thank you again. You made my holiday weekend..
5 star quality work! 24/7 after hours.
Robert
On vacation broke down in Dodge 2500 with bad wheel bearing. They got me in right away and back on road within 1.5 hrs excellent service and was very reasonable. Thanks so much
Commercial Truck Center came highly recommended. We were looking for an alternative to a dealership that had provided service in the past for our diesel truck. The level of customer service at the dealership had fallen precipitously. They failed on occasion to actually do the work required and were reluctant to answer simple questions. What a HUGE difference at Commercial Truck Center. Folks there are prompt, knowledgeable, and professional. We are very happy to now have a service provider for our truck here in Tennessee that we can trust.
We have used Commercial Truck for our truck maintenance and repair for many years now. We appreciate the work that they do and the mechanics , Karen and Reid are great people. Reasonable on labor also.
Karen, Allen and Team are great. Down to earth family run business that is fair, honest and skilled. It’s apparent right away why the reviews are so good. Just happened to be passing by on my way in town for a family trip in our diesel pusher and had a check/stop engine light issue which required chassis related expertise. They went the distance to fit me in on a Wednesday afternoon and got me back on the road within two hours. Highly recommend!! Thank you!
While visiting the area, our diesel truck would not start while at a campground. After calling a mobile mechanic then several repair shops and learning there was a two week lead time for repairs, Commercial Truck Center was recommended. Karen said she could work us in once three big jobs are complete. After the flat bed dropped off our truck late that afternoon, Karen informed me they would run a diagnostic test then call me the following morning. Reid called the next morning and said the truck is repaired and that he could pick me up at the campground if needed: that ride was equivalent to a private tour of the community. I am completely satisfied with the repair results. Karen and Reid operate a business that demonstrates the culture is customer centric delivering quality and timely service at a fair price. Upon leaving Commercial Truck Center, I felt like a member of the family.
I had my truck break down in Newport, Tennessee, and I was fortunate to come across this incredible shop. Karen and her team went above and beyond to help me. Her son, Allen, who has over 18 years of experience working on cars and trucks since he was 12, personally checked out my truck. He walked me through the diagnostics and clearly explained the problem. His advice to change the cooling tank and other parts was spot-on, and the work they did was truly impressive.
The entire team, including Dean and Alan, worked together seamlessly, showing their dedication and expertise. Their teamwork, professionalism, and outstanding performance left me thoroughly impressed. If you're ever in need of truck or car repair, I highly recommend this shop for their exceptional service!
Excellent establishment! From the moment I called with an emergency situation due to a brake issue on my Class A motorhome the owner was so polite, compassionate and professional. They arranged their tremendously busy schedule to help me out. The work was first rate, had parts delivered and the Technician(s) was right on it. They were very professional and explained everything.
The cost was very reasonable, couldn't sleep the night before thinking about it but my stress was greatly reduced after they gave me a preliminary quote and final bill was within the estimated quote.
I highly recommend this establishment and would certainly take my coach back if in the area.
Thank you to the entire team, it's rare to find establishments that actually care about customers!
I was coming with a container load from Savannah Ga, to grove city Ohio. Park to take a break at the Love’s Truck stop to rest, woke up truck wouldn’t start. I went to love’s they couldn’t figure out the problem. I went online to search for a mechanic diesel shop, found commercial truck center. Gave them a call a nice lady name Karen pick up the phone being so nice and honest about there services. Call the wrecker they use to come tow my truck and got it to there shop to get work on and get me going. Even when I arrived at the shop they was truly genuine and also gave me a ride to a hotel for the night to stay. Highly recommend!
Timothy was amazing! I had placed a call within 3 minutes he was here to work on my trailer. I truly love great customer service! Please give this man a raise he went above and beyond. And it didn’t take forever either. Thank you so much.
Contacted Commercial Truck Company at 8 am to get roadside assistance. Was very helpful on the phone and said they would be at our location within 90 mins. When arrived, determined the issue and advised that we needed to get the RV to the shop.
Got a tow truck and brought it to the shop. Started working on it immediately and everyone has been so nice. We are able to sit in the RV with cats to keep them calm. They were able to get the part needed and got it done today to get us back on the road! Definitely Highly recommend 🌟🌟🌟🌟🌟
Very happy experience here at Commercial Truck Center in Newport TN.
Technician Jamey Gass , very helpful and knowledgeable about Cummins ( my engine) and diagnosis and fixing it. Thanks
Omar Lisak
Very reasonable. The service was beyond anything that I witnessed in years. The guys came out for a flat tire their was a whole lot more wrong. The guys hopped on it. Very thankful. I am well pleased with the customer service.
878 W Hwy 25/70, Newport, TNTowing service
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