Awesome experience from start to finish. Tom and Danny were very helpful and accommodating. They treat you like family and I would highly recommend King if you are in the market for a new car.
There is a salesman named Happy that just sold my 91yr old grandmother a brand new Buick!?… not only that he gave her $1000 for her trade in that had 30,000 miles and then put it on the car lot for sale @$10,000. Terrible business ethics! These snakes just want to rip you off! Stay far away!
Here I sit broken down halfway between home and where my job site is and this GMC dealer is refusing to work on my GMC truck that I bought brand new because it has over 100,000 miles on it… what is the point of being a GMC dealer if you’re gonna refuse to work on GMC product? I’ve owned this truck since it was new, all maintenance and repairs have been done by GMC dealers. The fact you will leave a loyal GMC customer broke down out of town is Ludacris. I would highly recommend anybody looking for a new vehicle. Do not buy from them because they will give you the middle finger at 100,000 miles.
Stopped here to get some repairs made while traveling. The people working there are really nice folks. They took care of our vehicle and got us on our way in a very timely manner. Highly recommend.
King's customer service was wonderful. Unfortunately, our 2017 Buick Enclave experienced a severe malfunction as we were driving along I-95 heading north. We pulled off the highway and were able to make it to King Cadillac Buick GMC. Austin Lewis and his service team tried the best they could, but in the end the repair was not economically viable. So we checked their lot and found a 2021 Buick Enclave that met our needs and decided to buy it. Danny Turner (salesman) was a pleasure to work with, and Jack Pawloski (business manager) streamlined the buying process for us. At all times, we were treated pleasantly and fairly. We are most grateful to the King Cadillac Buick GMC Team for taking such good care of us.
Quick, honest and efficient. Did their due diligence and determined that the issue with my vehicle was in fact covered by the warranty. They could just as easily charged me for the work and I would not have known either way.
I had an effortless purchase on a Yukon XL sight unseen. Car turned out just as described. Beautiful ! Danny delivered it to me and went over everything in my driveway. You just don’t get better service than that these days. I highly recommend King GMC and my friend Danny for your next purchase!
Will Williams at King Buick GMC in Florence SC did an excellent job helping me find the right car from appointments to test driving and his friendly and smiling face made me feel very comfortable i would recommend Will to anyone who need a car go see Will at King Buick GMC I'm enjoying my new car, I love it THANK YOU Mr.Will Williams
Will Hall was very helpful. Buying my truck was a easy, quick experience. Will went over all of the features of the truck. Inside and out. And helped me setup the onstar, and my GMC app. Pleasure doing business with him.
Upon arrival I was greeted by two great employees. As I was being checked in, Andy and I started up a conversation about my vehicle and I shared some words with him and he shared some with me. I thoroughly enjoyed the interaction with them. I then saw my car salesman Mr. Ed Carter and had him to show me a vehicle and he did. By the time I went back and sat down for two minutes, My vehicle was ready and I was on my way out after about 30 minutes. Great Experience.
I called the service department. on 5/29, but received the voicemail of someone whom I didn't recognize. I didn't worry about that since their message stated they always return their calls. (No return call as of today). I took the vehicle in on Friday, 5/30, for regular service, a tire replacement, & tire rotation. I was informed that the vehicle would be ready by Monday, 6/2. Since I did not get a call Monday morning, I reached out to Patience at 1004am for an update on what to expect. She said the tire was due to arrive by lunch, and once it came in, it would be placed on & ready shortly after. I never received a call, so I reached out to her at 3:45 pm to see if I should come to pick up the vehicle. The service person who took the call said she hadn't closed out the ticket but would put me on hold while they paged her. They returned and said they didn't know where she was because she didn't answer the page. After not getting a return call from her, I went to the shop at 4:30 pm. They looked for her, and she came to the service area but did not acknowledge me. I spoke to her and asked if anyone told her of my attempts to reach her; she replied, "I was in the bathroom." Fast forward, I got the vehicle back, the new tire was on, but the spare was sitting in the trunk, and Patience said, "We couldn't find the pieces to put it back, so we left it there." I got my husband to show her, and she then took the vehicle back to place the spare under the truck. When I paid, she finally apologized for the wait and her role in poor communication, but by that time, I was wondering if the slack service was to annoy me, or isolate her since she was obviously new in this role. Teamwork makes a dream work, & while Patience was responsible for updating me, the more experienced team members should have assisted her with guiding her through the process of using tools already in place. I know the tools exist because I've been there ONLY for servicing this 2002 Yukon Denali XL since 2002 and have received better communication. This poor service has me questioning if anythig was actually done that I requested other than having a tire place for nearly $400...
Ed Carter did an excellent job helping me navigate the truck buying process. He was knowledgeable and realistic making sure he got me the right model truck at the right price! I couldn’t be happier with my choice of truck. I have zero regrets and I love my new vehicle! Ed was amazing,
Patience Wall was amazing! Our check engine light came on as we were driving on the interstate. Your dealership was close so we came in with no appointment. Patience got us right in and diagnosed the problem quickly. The necessary part was not in stock. She assured us the car could be driven safely until we got home. We were back on the road in an hour. Our vacation was saved thanks to Patience!
Traveling from NC to GA we had a water pump go out on our GMC pickup on I-95 in Florence. Contacted King GMC - they had us towed in, quickly diagnosed the problem, replaced the water pump, and had us back on the road in about 3 hours. Special thanks to Bill Johnson and team for quickly and efficiently solving our problem. Many thanks!!
Very simple process from the test drive to delivery. Hardest part was picking the color. Happy and the team did an excellent job with communication and explanation of the product and processes. Would definitely refer any potential customers to King.
Danny Turner did more than make a deal; he built a relationship. He took time to understand my needs and found the perfect vehicle to fit my lifestyle. I would recommend Danny and King GMC to anyone.
First of all, I drove into the check in! Totally unexpected and awesome! Super nice people and clean dealership. Very attentive and knowledgeable. Everyone moved like a well oiled machine. I'll definitely be back !
Jimmy was fantastic. We are from out of town and he worked with us over the phone to make sure everything was completed prior to us coming into the dealer. We were greeted with professionalism and he made us feel confident we were being treated with respect. Thank you for making this a GREAT experience. We love our truck!!
This is my second experience with this service department. 5 stars both times. Very friendly and professional staff. On time with appointment. Made me feel like I could trust their diagnostics of my issue. Let me know their findings and recommendations. They had the parts in stock and repaired the issue early afternoon. This was important to me as I am working away from home, and this is my only vehicle here. From checkout to picking up my truck, very courteous and appreciated my business. I highly recommend their service department to anyone. It is rare in today's times that you find the professionalism and customer care exhibited at King.
I had an outstanding experience at Kings Cadillac Service Department on March 17, 2025. From the moment I arrived, I was met with professionalism, efficiency, and top-tier customer care.
A special shout-out to Patience, my Service Advisor, who truly went above and beyond. She was knowledgeable, friendly, and took the time to explain everything in detail, ensuring I understood my service options without any pressure.
Not only was my vehicle serviced quickly, but the quality of work was top-notch. I left feeling confident that my car was in the best hands. If you’re looking for a dealership that values its customers and delivers exceptional service, Kings Cadillac is the place to go!
I’ll definitely be returning for future service needs and highly recommend asking for Patience—she’s a true asset to the team!
This place only cares about your money. I truly believe that they intentionally sold me a lemon. I purchased a used vehicle from here and the vehicle needed a major repair in a month. They didn't want to cover any of the repair expenses. I ended up trading the vehicle for a new vehicle at another dealership.
Our buying experience was exceptional. Our salesman, Happy, was very helpful and did not pressure us in any way. He answered our questions and made recommendations as to our needs. The financing staff was excellent and made the buying process simple. This is my 4 th vehicle purchase at King GMC in the last 3 years. Highly recommend!
Very professional atmosphere! Was greeted when I arrived by a friendly service writer, signed my work order and was directed to a very clean and comfortable waiting area. I was back on the road within a reasonable time. Way to earn my business!
It was a great experience! Mr. Danny Turner took very good care of me and made it very easy! I bought a 2024 2500 Denali ultimate which had to be ordered so he kept me informed on everything while I was waiting for it to come in. I could not ask for better experience. I ordered a bunch of accessories also and the parts and service department did a excellent job as well. The parts manager Mr. Kevin along with Mr. George got me all the accessories I wanted and made that very easy as well. The service manager Mr. Austin Lewis and Mr. Mike in service made me feel right at home and told me that whenever it was time to get serviced and anything I needed would be a quick and easy process! I cannot say enough about how great everyone is there!! I will do everything I can to make sure to tell anyone that's in the market for a vehicle to come to King! Thanks for everything!
Sales manager (Staley) and Levy (sales person) were easy to work with and exerted no pressure as I made my buying decision casually. Could not recommend this dealership any more than I already do!
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