Welcome to Mike Reichenbach Ford in Florence, SC! We are proud to be your local Ford dealer to meet your service, new car sales and used car sales needs! We are committed to serving our neighbors, returning customers, and first-time buyers with excellent customer service.
With us, you can browse our inventory, check out our financing and lease options, as well as get Ford service and parts. Our team is proud to provide the premium service our customers deserve. We can't wait to show you all that our Ford dealer has to offer!
Hours not specified
What clients say about Mike Reichenbach Ford in Florence (SC)
I had a recall on my Ecosport. It took a while for the parts to come in, but Olivia keep me updated. She called me when the parts came in and scheduled the appointment for me. She was excellent!
Josh is the hosted with the mosted at MR. Always courteous and looking out to help save me money each time I go. He points out with my reward $ will pay for the service and took care of some little things gratis. Being a regular customer pays.
I'm very disappointed at this facility. I took my F-150 there after it broke down for no power. It was my Turbo. I had no problem paying for that. It cost me $4600.00. Got the truck back. In amount of 3 weeks the truck ran hot. Took it back again. Paid another $850 for a coolant pipe. (CURRENT) Now my truck goes down for no power again. Now you tell me another $1,100 for a manifold pipe. My question is, why wasn't all of this checked when I brought the truck in the last time.i feel like I'm just being nickled and dime. This just don't seems right at all. This has been a horrible experience. I'm going to trade the truck.
I was traveling home to Maryland when my truck broke down. I had it towed to this dealership. When the service department opened Monday I went up there to see what could be done. I initially talked with Olivia who told me that the service department was backed up and that my truck may not be looked at. She told me that Mark would be my service advisor. I had no issues with her she was very helpful, kind and empathetic towards my situation. The she has good customer service skills. From the moment I talked with Mark Saverance his whole demeanor was extremely off-putting to me. Although I understand that the shop had a back log of work, he had no empathy for my situation and I feel did not do anything to see if there was a possibility of my truck being worked on. I was at the dealership the whole day with my daughter and our luggage waiting for an update. We didn’t get one until the end of day which was its not going to be fixed. At least they gave us a ride to the hotel I was able to book. I’m big on customer service. I would never recommend this dealership to anyone solely based on my interaction with Mark.
If I want to buy a new car, I will definitely come here because of the good repair service. This is my first time to repair my car here. The staff here are very professional. I have been to different Ford repair centers, and this is the first time I feel that repairing a car is not that difficult.olivia and joshua H They are very nice I recommend everyone to come here if they need to buy a car or repair a car. Mike needs to give them a raise.
Blake and his team are so nice and helpful. Good people to deal with straight up good people.love my experience we have bought several cars from them and always come out with a good deal and smiling always keeps his promise
Just purchased a car from Karen. She is wonderful! Friendly and knowledgeable and made it an easy process. The whole staff was amazing!
10 out of 10 recommend!
I’ve been rocking with Reichenbough since they’ve been in Florence, SC! I love them as a people! No matter the situation that I’ve had, I e always been handled with care. The key is communication!!! They’re awesome!!
I had a recall on my expedition and needed it fixed. Mentioned I had 4 kids and they offered a mobile service, I accepted immediately! Pete was the one who came and fixed it for me. Not only was he very professional but fast and thorough. He also mentioned another service they have with pickup and delivery for services, I’ll definitely being using that in the future.
I have been using your particular Ford dealership for nearly two years although I live an hour away. Good customer is everything to me. It's nice to think you are important but at the same time it's important to be nice. Josh has always exhibited top notch customer care, he's truly one to be emulated. You can tell he loves what he does and I appreciate the service he provides. Thank you Josh H. for all you do!
Unbelievable I had been going to Capital Ford in Wilmington North Carolina with the worst experience in the entire universe I'll never go back there I found this Ford dealer and they were unbelievably the best
I just had my 20,000 Mi service and they did an amazing job and also notice that I had points that I could use towards the cost for the service so I love that it only cost me a little over eight dollars they are awesome they are quality work quality people I'm so glad and lucky that I found them I recommend them to everybody you must go there don't ever go to Capital Ford in Wilmington North Carolina whatever you do please don't
My experience with Karen M. in sales was phenomenal. She was informative, listened to what we wanted and what we could financially do, and she made it happen. She was not pushy, allowing us time to leave to discuss everything! The entire process was so smooth, easy, and not time consuming at all! Thank you, Karen. Take care of Stella, and I will take care of Sully!!!
Great experience. Recently purchased a 25 Explorer ST they had on their lot. Most of the deal was done remotely with the sales team and was super smooth. I was in and out of the dealer in about 30 min to sign and drive. Thanks again team.
I wish I could give ZERO stars. This is by FAR the worse experience I have ever had getting a car. I bought a 2019 kia rio from this place TWO months ago with a extended warrenty TWO weeks into having this car the oil was low I took it to Ford they said it needed a oil change I did the oil change still kept being low on oil took it back they said to take it to kia so I did kia said it needed a total engine replacement that's been SIX weeks ago still nothing fixed took it back to Ford today said the brake lights wasn't working needed to go back to kia I've only made TWO payments on this car I'm getting no help I explained I was a diaylsis patient when I bought the car I've called the sales manager THREE times left voice mails no call back
Olivia was wonderful! We were on the road from Florida to PA and our car broke down in a very remote area. We had our truck towed to Mike Reichenbach Ford and they prioritized the repair as we were in a bad situation. They found the necessary part nearby, got it and installed it quickly. Their bathroom and customer lounge are clean & comfortable. Now we are back on the road home and so grateful to them.
Joshua, is the BEST!!! From the moment I walked through the door, for my appointment and service needs, he reminded me of my points balance with Ford, which I redeemed and left with getting an extra service taken care of for my '24 Mustang! Definitely need more faces like his everywhere, he will make sure you're taken care of! Mike Reichenbach should be beyond lucky to have him! Thanks, Joshua!!!
I've dealt with Mike Reichenbach Ford for 4 years now.. For my last 2 visits, I've dealt with Josh!! He is so helpful and pleasant to deal with. He definitely goes above what is expected!!
I recently had the pleasure of experiencing truly outstanding customer service regarding a repair, and I wanted to express my sincere gratitude. From the initial contact to the completion of the repair, the entire process was seamless and professional. The service writer was knowledgeable, efficient, and clearly explained the issue and the steps taken to resolve it.
Beyond the effective repair, I was also impressed by the overall value provided. The pricing was fair and transparent, and I felt confident that I received the best possible service for my money. It's refreshing to encounter a company that prioritizes both quality workmanship and customer satisfaction. Thank you for exceeding my expectations and providing such a positive experience. I'll definitely be recommending your services!
This is my second time getting my car serviced here since moving to Florence. I've been greeted both times with friendly and kind people. Josh in the service department has been particularly helpful and welcoming. My experiences here have been positive and I can't recommend this dealership more. Whether you need your oil changed or are looking for a new car, this is where I'd recommend bringing your business.
I appreciate the respect that the Mike Reichenbach Ford Service Advisor provided. I had a tire rotation, oil/ filter/ fluid service provided recently and I was was impressed with the professionalism of my young advisor, he was honest and apologetic when my wait was a bit longer than expected. I won’t go anywhere else for service, I bought my truck at this location. I like being impressed with a business. Check this location out!
We drove from Charleston, SC to look at a vehicle we saw online. We were looking for a particular vehicle and they had one on the lot. What a wonderful experience from everyone we dealt with and talked to at this dealership. Jaimel was a very polite young man who was very patient with us. 100% the best dealership we have ever went to and we have been to a lot in our lifetime.
Had to go in for a recall service, was told it would take a couple hours to complete. I settled down in the lobby expecting to be there for at least 2 hours and fully expecting it to be longer. To my surprise it was ready in just 45 minutes. The staff is wonderful, and I appreciated having them over quote the wait time so got the pleasant surprise of it being much less. I also had just purchased this truck from them a year earlier and the sales staff and financing department were wonderful especially considering I was there well after closing, which forced several people to gave to stay late and everyone was still so nice and showed no frustration.
I Love my new car !!! The guys that helped me with this new journey were very nice and helpful. They worked a miracle out for me and I really enjoyed my this experience.
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