This is part two of my experience at Mike Reichenbach's Ford. A special thank you goes to Faisel the sales manager, Samuel B my sales consultant and lastly Bill, the finance manager. Kudos guys. I'll be sure to recommend friends and family to this wonderful dealership. Your new number one fan, Herbert Jackson.
Dealership went to some effort for me to get what I wanted...I would have preferred they acknowledge it was last year model and followed through on free delivery..likable staff..Rufus helped on pick up..good man..they also will say you get 31000 points to spend After new vehicle purchase...dont get too excited thats $150.00..more communication would be better.
My husband and I bought 2 cars recently and fun fact coming from my husband “ babe, if I had know that VW drive so sweet I would never bought Toyota before”…. Both cars are very luxurious and comfortable and drives like your in a plane…
Bought a used 2020 Mustang from Mike Reichenbach Ford on March 7, 2025. Within 2 hours of driving it (before I even got home) it started making a loud scrubbing noise on sharp turns/U-turns. I contacted the dealership immediately and brought it in March 11. I was told they checked the differential fluid for metal shavings and would know more when they pulled the plug. After waiting, I was told no metal shavings were found. I was also told the differential fluid was “bad” and that I should drive it about 3,000 miles and the noise would go away once the fluid “ran through” the system. The noise did go away for a while. Later in 2025 the exact same problem returned. When my husband called on Dec 11 and mentioned what we were told in March, we were told the fluid was never changed and that they only checked for metal shavings and everything was good basically that there was “no issue,” so nothing was done. So how does a problem disappear for months after being told to drive 3,000 miles for the “fluid to run through it,” but then later they claim nothing was done because there was no issue? That doesn’t add up. We asked for a loaner car since it would be almost a month away before they could “Diagnose it’’. We were denied. Also, on March 8th, 2025 Before returning to the dealership, I had an ASE-certified technician ride with me, He said the symptoms sounded consistent with a differential issue and recommended a documented diagnosis. His actual wording was “ I’d get my money back, if I was you”
I have proof of Google records showing I was searching for scrubbing noise from car when turning on March 8th, less than 24 hours of purchase, I also have proof that on March, 11th, the service department let me know they were pulling the plug on my car. ( for fluid)
Be honest with your customers. My 2020 Ford Edge transmission failed at only 65,000 miles on November 19th, and because this is our only vehicle, I needed the repair handled immediately. On November 20th at 9 a.m., I called my local Ford dealership (Santee Ford in Manning, SC) and the next closest one (McLaughlin Ford in Sumter, SC). Both were straightforward and told me they couldn’t even look at the car until early December.
Then I contacted Mike Reichenbach Ford in Florence, SC—60 miles away. Their service rep, Mark Saverance, assured me that if I got the car there that morning, they could likely run diagnostics that afternoon or by the next day. Based on that promise, I rode with the tow truck to drop off my car and rented a vehicle for a week, fully expecting the repair to begin promptly.
That’s where the honesty ended. From the moment the car arrived, communication was practically nonexistent. I called every other day, usually leaving voicemails that were never returned. When I did manage to reach someone, I was fed excuse after excuse—many of which were simply untrue. My car sat untouched for weeks. I dropped it off on November 20th and didn’t get it back until December 22nd.
Because I trusted their word, I paid $408.83 for towing and $421.42 for a one‑week rental car. Had they been upfront, I could have left the car with my local dealership, waited until December as they originally advised, and avoided $830.25 in unnecessary expenses.
When I raised concerns, the dealership tried to shift the blame to my extended warranty company. That excuse doesn’t hold up. My warranty provider wasn’t even contacted until December 2nd—nearly two weeks after the car was dropped off. My Ford Mobile App shows a powertrain/service engine warning on November 20th when I arrived at the dealership, and the next warning didn’t appear until December 4th. That strongly suggests the car wasn’t even started for the first two weeks it sat there.
I authorized repairs on November 20th. I am the owner, and I am responsible for the cost—not my warranty company. Yet the final bill came to an outrageous $11,596.27, far above industry standards. My warranty company paid $9,791.29, leaving me with $1,804.98 out of pocket—plus the $830.25 I never should have had to spend in the first place.
This entire experience was avoidable. All it required was honesty.
I'm very disappointed in Mike Reichenbach Ford my 2015 Expedition have been to the Ford Service Department 3 times for the Recall Camera, but as of today l picked up my Expedition again and it has not been repaired yet. Just got a call saying that it was ready for pickup. I'm a very disappointed in the Service not being done..Driving to Florence from Hemingway and the work is still not done. Not please at all is. Barbara Ellison .
I was passing through Florence and had trouble charging my Mach E. These guys were so kind and thoughtful in helping me trouble shoot and use their chargers. Service like this give Ford credibility.
Jonathan and Julie were both extremely helpful. Will definitely bring my car back to them any time I need repairs done! Car looked great after repairs.
Made appointment to have my 2006 ford f250 super duty diagnostic for a po174 code. droped off on appointment date waited all day for a phone call. no call so I called them young lady answer phone asked if they were going to have the time to look at my truck she could not answer so I assume it would be the following day.so the following morning I get a phone call from mark saverance serv.adv.he told me that number 5 cylender has a loss of compression an recommended replacing motor.i told him I would be coming down to pick my truck up when I got there. I asked if I could talk to the mechanic he said for what I told him I had questions mark said he could answer my question s .question one could a fouled sparkplug be the couse his response absolutely not your number5 cylinder has no compression you need a new motor. question two can it be an ignition coil his response absolutely not you have no compression in cylinder 5 you need a new motor. so I payed 322.30 then mark told me the mechanic would bring my truck to me if I had any moore questions I could ask him. so I did I asked fouled plug or ignition coil same answer absolutely not he told me it's internal valves rings no compression cylinder 5 .I ask if he took a look cylinder 5 plug no just from the computer. I asked if he did a manual compression test he said no. I believe it's protocol if you scan a motor and you see a misfire you should at least pull the plug and or if compression is reading a little low do a physical compression test .so mark and the mechanic sent me on my way thinking I needed a new motor .I told both of them I would do some research and I did the same day come to find out my truck did not need a motor it needed a spark plug .it only has 78000 miles on it it runs like a brand new truck so the very next day. I brought it back to the ford dealer and told mark my truck doesn't need a motor it needed a sparkplug .and i wanted a refund and he said he had to talk to his supervisor .he came back to me and said he has to have the mechanic scan the truck again I said that's fine the scan report was good .but that was not good enough for mark he wanted me to bring my truck back again. for a third time so I went back the third time asked to be refunded. mark said I had to leave my truck overnight they would scan it again in morning. by this time i have no truin the ford dealer service department I went with my gut feeling my truck is running like n
I took my Ford expedition for a recall , I got it back the same day but was told it was a partial fix and if I had any problems in the next few days bring it back . I told the lady in the service center when I picked it up that I had trouble before pressing the brakes and felt like it wasn’t stopping like it should . I wish they would have completed the total recall because I surely don’t want to be killed in an accident from this problem .
I am very satisfied with my purchase. I love the car I purchased and the salesperson that I dealt with was really nice and helpful to me. I thank you very much Rufus. It's a nice car it's real pretty I love it!!!
I made an appointment to have my Ford Escape looked at for an issue. I had to wait a month til my appointment. I dropped it off at 8:30 the morning of my appointment as instructed. I haven’t received a phone call or anything to let me know the status. Every day I have had to call and they say they haven’t gotten to it. This is the third day.
I always have a very positive experience with the service dept at Mike Reichenbach Ford. Josh is always very helpful and my appointments are always completed to my satisfaction and in a timely manner. I would recommend them to anyone in need of service. Ask for Josh
I had a recall on my Ecosport. It took a while for the parts to come in, but Olivia keep me updated. She called me when the parts came in and scheduled the appointment for me. She was excellent!
Josh is the hosted with the mosted at MR. Always courteous and looking out to help save me money each time I go. He points out with my reward $ will pay for the service and took care of some little things gratis. Being a regular customer pays.
I'm very disappointed at this facility. I took my F-150 there after it broke down for no power. It was my Turbo. I had no problem paying for that. It cost me $4600.00. Got the truck back. In amount of 3 weeks the truck ran hot. Took it back again. Paid another $850 for a coolant pipe. (CURRENT) Now my truck goes down for no power again. Now you tell me another $1,100 for a manifold pipe. My question is, why wasn't all of this checked when I brought the truck in the last time.i feel like I'm just being nickled and dime. This just don't seems right at all. This has been a horrible experience. I'm going to trade the truck.
I was traveling home to Maryland when my truck broke down. I had it towed to this dealership. When the service department opened Monday I went up there to see what could be done. I initially talked with Olivia who told me that the service department was backed up and that my truck may not be looked at. She told me that Mark would be my service advisor. I had no issues with her she was very helpful, kind and empathetic towards my situation. The she has good customer service skills. From the moment I talked with Mark Saverance his whole demeanor was extremely off-putting to me. Although I understand that the shop had a back log of work, he had no empathy for my situation and I feel did not do anything to see if there was a possibility of my truck being worked on. I was at the dealership the whole day with my daughter and our luggage waiting for an update. We didn’t get one until the end of day which was its not going to be fixed. At least they gave us a ride to the hotel I was able to book. I’m big on customer service. I would never recommend this dealership to anyone solely based on my interaction with Mark.
If I want to buy a new car, I will definitely come here because of the good repair service. This is my first time to repair my car here. The staff here are very professional. I have been to different Ford repair centers, and this is the first time I feel that repairing a car is not that difficult.olivia and joshua H They are very nice I recommend everyone to come here if they need to buy a car or repair a car. Mike needs to give them a raise.
I have been using your particular Ford dealership for nearly two years although I live an hour away. Good customer is everything to me. It's nice to think you are important but at the same time it's important to be nice. Josh has always exhibited top notch customer care, he's truly one to be emulated. You can tell he loves what he does and I appreciate the service he provides. Thank you Josh H. for all you do!
Unbelievable I had been going to Capital Ford in Wilmington North Carolina with the worst experience in the entire universe I'll never go back there I found this Ford dealer and they were unbelievably the best I just had my 20,000 Mi service and they did an amazing job and also notice that I had points that I could use towards the cost for the service so I love that it only cost me a little over eight dollars they are awesome they are quality work quality people I'm so glad and lucky that I found them I recommend them to everybody you must go there don't ever go to Capital Ford in Wilmington North Carolina whatever you do please don't
My experience with Karen M. in sales was phenomenal. She was informative, listened to what we wanted and what we could financially do, and she made it happen. She was not pushy, allowing us time to leave to discuss everything! The entire process was so smooth, easy, and not time consuming at all! Thank you, Karen. Take care of Stella, and I will take care of Sully!!!
Great experience. Recently purchased a 25 Explorer ST they had on their lot. Most of the deal was done remotely with the sales team and was super smooth. I was in and out of the dealer in about 30 min to sign and drive. Thanks again team.
Olivia was wonderful! We were on the road from Florida to PA and our car broke down in a very remote area. We had our truck towed to Mike Reichenbach Ford and they prioritized the repair as we were in a bad situation. They found the necessary part nearby, got it and installed it quickly. Their bathroom and customer lounge are clean & comfortable. Now we are back on the road home and so grateful to them.
I recently had the pleasure of experiencing truly outstanding customer service regarding a repair, and I wanted to express my sincere gratitude. From the initial contact to the completion of the repair, the entire process was seamless and professional. The service writer was knowledgeable, efficient, and clearly explained the issue and the steps taken to resolve it.
Beyond the effective repair, I was also impressed by the overall value provided. The pricing was fair and transparent, and I felt confident that I received the best possible service for my money. It's refreshing to encounter a company that prioritizes both quality workmanship and customer satisfaction. Thank you for exceeding my expectations and providing such a positive experience. I'll definitely be recommending your services!
I Love my new car !!! The guys that helped me with this new journey were very nice and helpful. They worked a miracle out for me and I really enjoyed my this experience.
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