The Eastwood Company in
Pottstown (PA)

I had been dragging my feet for a while contemplating which primer I wanted to use for my newest custom lowrider build. I knew I wanted to use Eastwood primers but hadn't settled and made it choice. I received a telephone call from Project advisor Dave and after a short discussion we went ahead and ordered up the black epoxy primer since I took everything down to bare metal on my low ride. It was nice to have a company Reach Out and ask if there was anything they could do to assist me with making that decision. Dave took it upon him self to why they're off for me at 10% discount or give me free shipping the shipping actually saved me even more money than the 10% discount so I took the free shipping and we ordered up the product. I've used Eastwood for several other orders and thoroughly enjoy working with the company and the products they provide are top notch. I will continue to use Eastwood as long as they provide the service and quality that I've come to expect from such a good company. And I'd be remiss if I didn't mention how good Dave made me feel asking questions about my project and assisting me going above and beyond what could be expected. Well done Eastwood, well done⁷

I recently ordered Self-Etching Primer from Eastwood, and unfortunately the cans arrived damaged due to shipping. While that was disappointing at first, what really stood out was how quickly and professionally their customer service team handled the situation. I reached out, explained the issue, and they immediately stepped in to make it right—no hassle, no runaround. They processed replacement cans right away and made sure everything was taken care of. That level of responsiveness says a lot about a company. Shipping damage can happen with any order, but it’s how a company responds that truly matters. Eastwood’s customer service went above and beyond, and that kind of support builds real trust. Great product backed by even better service. I’ll definitely continue doing business with them.

I just have to say what a great experience I had with Megan. I told her my item was delivered and had lost some of the cleaning fluid in shipping. She was very helpful on making it right for me. Thank you Megan for your quick response and making me feel I was important to you.

I called The Eastwood Company to inquire about a warranty claim on a Gladius COB LED Worklight which stopped working. Bill G handled the replacement immediately. Bill G was a great technical person to talk to and is very passionate about his job and the industry. Bill G is a very valuable asset to The Eastwood Company technical department! Thank You, Rick Hall

Just made my first order with Eastwood today. Seems to be a great place to to business with. Dave was a big help helping pick out what I needed and all the way through the ordering process. Thanks Dave for your help in assisting me. Thank you Eastwood for having the patience and the product I was looking for available to purchase without being a dealership. Hopefully the rest of you ordering though Eastwood has as great of experience as I have.

I have been a frequent loyal customer of eastwood for years now when it comes to restoring my car. I recently just added to my collection eastwood's blast cabinet and hotcoat powder coat system. I did however had a few questions regarding the powders for the powder coat and i spoke with Haley, she was able to give me all of my information I needed and responded back quick. I appreciated her time to responding back to my inquiry and helping me with my questions. Eastwood is my first place for anything I need when it comes to working/restoring my car. Thanks again Haley.

Just wanted to share my positive experience with Eastwood's customer service. I was recently faced with an issue with an item that I purchased from Eastwood so I reached out to them not knowing how it would be handled due to a technicality that placed the fault on myself rather than Eastwood. I was pleasantly surprised when I received an email from Megan in customer service telling me that Eastwood stood behind the product and was taking care of the issue completely. You can buy with confidence when you purchase equipment and supplies from Eastwood as they value their customers and stand behind their products. Thank you Megan!

The items I ordered arrived on time and were in good shape. I was a little disappointed that many of the items I wanted were out of stock, and are not expected until February. The company is very responsive with e-mails, confirmations, and follow ups.

I haven’t received my product yet. Thank you FedEx for losing ANOTHER shipment. My review is for Haley in Customer Support. I started a chat while they were closed for the holiday and intended to call today to see if they were open. FedEx was of no help informing me to file a claim with Eastwood. When I opened my email to get particulars Haley already had it handled. At least this company values its customers. Thank you Eastwood and especially Haley.

I called Customer service and got Leah. She was fantastic- very knowledgeable about the products and helped me determine what I needed. Thank you Leah!

I went during their yearly car show. There was lots to do and see. Demos were great, people friendly and helpful, and they were very handicapped friendly. They had lots of special sales going on as well. Today 12/17/2025 I purchased one of their Christmas specials, and worked with Leah (Project Advisor). She was very helpful, and quickly placed my order after assuring all my on file information was valid. She was personable, knowledgeable, and friendly. Just like all the employees I’ve dealt with so far. I won’t get my Yost vice by Christmas, but that was my fault for not ordering earlier🙄. It was a great price and free delivery right to my shop. If you want high quality equipment at a reasonable price, supported by qualified & friendly staff, Eastwood is the place to go. I’ve been dealing with them since 2022, and was never disappointed.

Have ordered from them several times now and has always been a quality product that ships quick. I have also emailed them for help selecting the right product for the right use (IE what primer to use under extreme chassis 2K on slightly rusty surfaces vs painted vs clean), and while it's hard to describe the feeling of an email response, I feel as though the responses come from DIYers or professionals with experience using the product vs someone just parroting the information already available on the site. Last point... I know it's hard to beat the convenience of ordering on Amazon or other places, but Eastwoods shipping is just as quick and I'd recommend you give ordering directly a try. I'm not sponsored or paid in anyway for this review. I'm pretty sure this is one of those "if you're a cop, you've gotta tell me you're a cop" things where there is no internet police to enforce whether that is true or not, but if I was sponsored by Eastwood... I would have WAAAAY more of their paints on my projects. Probably also their powder coating setup... and I don't. I use a lot of cheaper stuff unless it really matters. When it matters, I'll pony up for Eastwood.

I had a great interaction with Dave from Eastwood. He was very knowledgeable and friendly! He helped me get my order put together quickly. I’ll definitely be asking for him next time I need Eastwood products. He deserves a raise.

Good quality and good prices. My shopping experience and purchases was as easy as it gets. I really like the fact they Fedx everything to you. It always arrives fast and in good condition. Like Arnie says, I’ll be back!

I recently purchased a welder from Eastwood after much debate on vendors and products. Much to my dismay, FedEx delivery of this product was delayed for no apparent reason. I called Eastwood about the issue and they investigated and immediately setup a replacement order to replace what turned out to be a "lost" package on the FedEx side. Customer service was top notch and Eastwood is the best!! Highly recommended!!

I had a slight issue with a spray can that caused me to contact Debbie at Customer Service. Debbie was very polite and helpful. The issue was promptly handled and a replacement can sent right out. I'm impressed with hop she handled everything. I'll be buying more Eastwood products in the Spring when the weather warms. Thanks!

I had a great experience ordering parts and buffing wheels for my Eastwood 1HP Motor. Speaking to someone who knows the product really helped. And she very kindly took my order over the phone. I feel good buying direct from the manufacturer!

I have purchased numerous times from Eastwood over the last 10-15 years and it has always been an excellent experience. Prices and products are great for my need and I can't think of any time in which I had a problem too big for customer service to solve. Great company.

As a first-time customer I ordered a parts washer and sand blast cabinet with suggested extras (dust collect, foot pedal, etc). The shipment came damaged from Federal Express. Before ordering I called Eastwood and asked about packaging improvement and received a non-response. As with others I concur that Eastwood needs to improve packaging. I refused the shipment and intend to do business with better suppliers moving forward. What I cannot understand is why Eastwood does not listen to its customers. I am one of many who are complaining about packaging. Folks there are better suppliers that will meet our needs for less money. Eastwood is behaving as if they are doing their customers a favor by selling to them. My freight bill was pushing 200usd. Sadly, this was my first and last order. Please buy locally and support those in our community. Eastwood will never change their behavior until they start losing business.

Leah, and several other customer service reps, were all eager to assist me in ordering the correct chemicals, paint, and answered all of my questions. Dont hesitate to order any product from them whatsoever. You could not ask for a better support staff that those at Eastwood!

I spoke with Dave. Dave was amazing! Very knowledgeable regarding product description and explanation of using it. My project is at the stage where I need to paint the chassis and interior so I can wire and plumb the car. Dave covered a lot of information during the course of our conversation, which I really appreciated. I knew of Eastwood from years ago, but this is my first actual order from you guys. Thanks Dave!

Really great products I have started using them exclusively on my automotive restoration projects... evry product i have used so far is top shelf, especially their rust encapsulator paint. Their customer service is just as impeccable as their products

Always a great experience and quality products from Eastwood. I have purchased many products and most recently the beginner powder coating kit. I was a little concerned with shipping and not receiving notification of ship dates. I called customer service and spoke with Haley. She emailed me every detail of tracking numbers, expected dates, corresponding item numbers and which shipping company would be delivering. She stayed on the phone with me until she knew I received the emails and answered all my questions. OUTSTANDING!

Eastwood has always been super helpful and knowledgeable about their products and use. The staff can offer tips for the new guy and gal into the hobby. I want to give a shout out to Dave M. who is hilarious and super helpful since he altered me to a small detail I forgot about having not done this work in decades saving me time money and probably doing it twice which we all know is the worst. So glad this company exists as well as the way they go about biz. Thanks Dave. Talk to you soon. Rob with the ‘79 Magnum

What an outstanding conversation with Dave M. So nice to have a product knowledgeable representative to deal with instead of a lack of product computer reader. Dave M thank you for the service and assistance in placing my order and recommending the right product. Feeling a lot better about continuing on with the right product for our dream car 1950 Merc chopped lead sled.

Contacted tech support for question regarding Eastwood’s Liquid Chrome. Jim G did an excellent job responding to my question which resulted in me changing to the 2K clear vs the 1k with the kit. It gave a much better shine and I was able to buff it out. For a spray “chrome”, it is impressive. You have to get within a couple feet to be able to tell it is not real chrome. I will say I applied tried the chrome twice and got superb results using a 2K shiny black as the base coat vs a 1k shiny black. I also used a 2K clear over the chrome and buffed for higher gloss. Al

I highly recommend using Eastwood products and guidance. This is my second paint job and I am not a professional. Their products are outstanding and the DYI tips are spot on! Or no spots, or drips. My paint turned out amazing! I especially found the tips valuable regarding how heavy to apply their paint, which, in turn, made for an impeccable finish! I know that the products and equipment that I used for my first paint job would not have been up to the task. Amazing resource.