This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback for Lenny's Auto and Towing Services in Pottstown, PA is strongly positive: fast AAA dispatches, clear calls/ETAs, and courteous techs who often go above and beyond, with some same‑day fixes and fair pricing (incl. a military discount). Professionalism and quick turnarounds stand out. Complaints are rare but notable: one claim of charges without work completed and another of higher‑than‑quoted costs/upselling, so pricing transparency can vary. Waits are usually short, sometimes long in storms. Little info on parts inventory, yard setup, or part‑finding. Overall: 93/100.
What clients say about Lenny's Auto and Towing Services in Pottstown (PA)
I’m writing this review to commend one of the employees here.
In mid-January while I was driving to work, I got into an accident on 422 right outside of Audubon and ended up stuck in a wet muddy ditch in the freezing cold and snow. I was stuck there for 3.5 hours waiting for help, because there were so many other accidents at the time that it took that long for someone to come out. So, AAA sent Jason (from Lenny’s Auto) out to help me, but because of the traffic and the angle my car was stuck at, he wasn’t able to get to me right away — he would’ve either gotten hit by a car or gotten stuck himself, so he had to call the state police to get someone out to block off traffic.
While we were waiting for the police, Carrie (from Superior Towing, in Royersford) showed up to help — she wasn’t even called out, she came voluntarily. She and Jason both worked together to get my car out of the mud using wooden planks and a jack, bare hands, and no gloves, in the cold and snow. They both got muddy, wet, and freezing just to do their jobs — and then some. They successfully got me out after a few failed attempts, and we went our separate ways.
Then, ironically, a few weeks later, I got a flat tire and Jason ended up being the one who came out again to put the doughnut on. Lol.
Jason, you went above and beyond both times and I seriously appreciate you, Man! Thanks for everything!
- Jake Reynolds
Lenny’s is amazing! I broke down on the side of a busy road, and due to snow there was not much of a shoulder to pull onto… it was not very safe. Within minutes the owner called and then the driver, both were very professional and caring to my situation. Within 20 minutes the driver was there! A few minutes later he had my vehicle hooked up, loaded, and did a quick diag! He also gave me a courtesy call to let me know he dropped the vehicle off at dealership safe and sound. I highly recommend them. I will be going to them for more services in the future!
I was horribly stuck in a badly shoveled driveway, and Lenny’s towing came out and pulled me up the steep icy driveway. The driver was super knowledgeable because my car has a protective plate on the bottom so it made finding the tow points very difficult but he laid on the ground, braved the cold and saved me. Lenny’s is always Great for customer service.
We've used Lenny's for a few years for several of our cars, and always feel taken care of.
The staff is consistently communicative and transparent. And in comparing prices locally, I've found they are fair in price.
Needed a battery replacement for my vehicle. Russel M from Lennys came out, checked, and installed my battery. It was quick and easy. 10/10 customer service with a call to let me know he was 15 minutes away.
Gilbert from Lenny’s came to my home to help with a flat tire. He was fast and friendly. He went above and beyond helping me get the tire fixed. I appreciate his positive attitude in an unhappy situation.
Had my battery die a few miles from home, and when I contacted AAA and thought I'd be waiting over an hour, I received a call from one of the servicemen named R. Miller who was there in less than 15 minutes. I had my battery changed quick and was back on the road in no time. I really appreciated the quick convenience and pleasantness of the technician! Thank you again!
Ok, called AAA. 2 minutes afterwards the tow truck driver calls, ETA 15 minutes. Then the shop calls, driver on the way. 15 minutes, they were here. I was worried that I needed a ride after dropping my car off. The driver said no. He would drop it at the shop and check it in for me, I did not have to do anything. He did exactly what he said. So many times with so many bad experiences, but this time, 2 days later, I still can’t believe what a good experience I had with this shop.
Gilbert came out fast, tested my battery, tested my starter, tested my alternator, and had a replacement battery on the truck. He removed and replaced the battery fast. The battery cost the same as the local shop that I use. Great service and very prompt.
I had a car towed into Lenny's after it wouldn't start. Was contacted early the next day, and a service tech was immediately assigned. By 1:00 I had a full estimate which was way more than I wanted to do at this point. Dave the mechanic and I had a long discussion and he did what was needed to be done, along with additional work needed for state inspection in March. They were very prompt professional and helpful and jumped right on the car and I picked it up same day
Had to get my car towed through AAA & for some reason no one in my area would tow my car. Sage drove an hour & a half basically just to tow my car. I really really appreciate it & he was soo soo nice!! Thank you so much!!
Requested a tow through AAA, received a call from my driver Ben right away who arrived in 20 minutes and got me right where I needed to be, quick and easy. Whole process was a breeze!
One of our work vans needed to be towed today. Because it was not able to be driven, it needed an independent wheel lift and a very knowledgable tow person. Thankfully, a driver named Sage responded. Incredibly knowledgeable, helpful and fast. He put our minds at ease and made it look easy. Lenny the owner reached out by phone to make sure we were okay. Such a class act company and Sage was absolutely awesome. So impressed with Lenny’s and his towing technician Sage.
Just had a great experience with Gilbert from your towing service. I called AAA and they sent me your company. I was promised 45 minutes and he arrived in less time that that. Very courteous and pleasant. I needed to charge my battery. In a few minutes it was up and running. I would use your company again. Thank you!
I had a blow-out flat in a very inconvenient location and called AAA. I was amazed how quickly Lenny's Auto Shop was dispatched to my location. The gentleman who assisted me (Ryan or Brian?) was incredible. He called to let me know he was 15 minutes away. In addition, Mike from Lenny's also called to confirm my location and assure me help was on the way.
Ryan/Brian was thorough and fast, making sure I could get out of a dangerous location before rush hour. I am so very grateful.
I had to get a tow, and the driver went well above and beyond for me. Not only was he the most prompt and on-time I've ever had for a tow, he was polite, friendly and extremely understanding of my situation. I would highly recommend Lenny's Auto and Towing Services.
AAA routed my towing through them and I’m incredibly glad they did. Ben with Lenny’s was incredibly fast, resourceful, and helpful and went the extra mile to assist me. If you need any kind of towing or roadside assistance, call Lenny’s! Thanks again Ben!!!
Did my first ever AAA S.O.S today and was assigned a young gent from Lenny's. I'm not even going to deduct points (stars?) for how long it took from request to arrival (very long, IMO). More importantly to me -- on a scorching hot afternoon -- the Lenny's employee (whose name I never got) was personable, professional and did his job well. Swapped out a battery and I was on my way. Thanks again!
Giving a 5+ star review to Lennys. My son drove 8 hours home on leave and had some issues with his car and the AC. We called Lenny’s to see if they could diagnose it.. they got him in the same day- fixed the AC and gave him military discount! They were extremely nice and we appreciated them fixing his AC for the long drive home!!!
Normally I wouldn’t leave a poor review for a business, but I took my car here for an oil change after usually using Eagle Garage. They offered to repair a bulb that was out, and to update my registration. The costs of those were about $30 higher than what I pay at Eagle garage. They also told me my front tires were “really low” and I needed to get them replaced ASAP. I had just gotten 4 brand new tires in January. When I challenged this, there wasn’t much they could say. She told me they were at a #8 and recommended change, but based off people in my circle who work on cars they said they personally view #8-10 as brand new. Then, when I went to pickup my car the total cost was $40 higher than what was told over the phone. The person at the front desk couldn’t even explain why the estimate didn’t match the cost and blamed it on taxes. Ultimately the extra cost was due to labor on the bulbs. The bulbs themselves were about $5 and when I’ve had friends replace them it takes 15 mins max. They charged me $82 labor for it. Come on.
Overall, sticking to what garages are more honest with their costs and back up each charge with a good explanation.
Ran into a flat tire emergency an hour away from home. Triple A towed my vehicle to Lenny’s for service. When I tell you they have the best customer service I have ever experienced in the auto industry. Everyone was super respectful and accommodating by offering drinks, surrounding food, and a great deal of empathy for the situation I was in. They were able to squeeze my vehicle in to get serviced so that I could make it home. Places like Lenny’s restore your faith in humanity. They truly take care of their customers!
I commute to the area for work from South Jersey. I became the latest victim of 422 with tire blowout. I called AAA and they sent Lenny and Brian. They towed me hone to south jersey. Great guys! I would highly recommend.
I used AAA to get my Tesla towed to the dealer that I purchased from. I wasn’t happy with their diagnosis. I called AAA back and Lenny the owner called me asking more info about the problem. He explained that you should not tow them with out dollys. He made sure that I knew that and to be careful that he would make sure it would get towed safely. He also went ahead to explain he was trained on them on how to replace the battery. Later finding out I am avoiding being charged for a replacement that his technicians could do it no problem. I highly recommend using his SERVICE. The owner cares about his customers vehicles
I have had excellent experiences with Lenny's Auto as far as AAA dispatching. I always seem to get Lenny's dispatched to me when I call AAA for roadside assistance. Based off my experiences, I am never disappointed when I see the auto truck is from them!! On that note, I have also had to use them quite often between 2023-2024. They always arrive fairly quickly which is a true blessing. I have always had the absolute most nicest and friendliest technicians help me! Most recently Ben!! My family member used them a day before me and that was an excellent experience as well. I have never had any auto work performed by them but as far as AAA dispatching I have had super great experience!!
Lenny's was fantastic when my truck broke down. The driver, Rich, was quick to arrive and very friendly. I hope I don't need to use them again, but if I do, they'll be the first shop I call.
I called AAA for a tow and it was assigned to Lenny’s Auto - Mike was fantastic. He was very friendly and cheerful and he clearly is very experienced and knowledgeable. There were issues getting my car on and off the tow bed due to it missing a tire and the brakes not cooperating in order for him to be able to push the car off the bed but he was able to get the car off safely with a lot of adjustments.
My truck needed a tow as the vehicle was inoperable so I called aaa and they contracted this company to drive over to me
The driver mike was professional and came fast within 20 min which was unbelievable. Aside from that he got right to work and put the truck on the flat bed. Right after that he took it to my desired repair shop and safely dropped it off.
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