If you want to overpay for parts, then this is the place for you. Went for an oil filter they had in stock according to the website. It wasn't on the shelf, just more expensive filters. I asked at the counter about said oil filter, and they said, "oh, we keep them in the back".
Either they don’t actually have knowledge of how cars work or they’re just too lazy to help you. Guy said he couldn’t check to see if a fuse was good. Bro, all you do is set a multimeter to Continuity to see if the signal gets through. That’s it. Lame excuse that you can’t check fuses.
Went to the competition down the road for actual help. No wonder the company is closing so many locations with employees like this.
Re: Response from owner...
And I don't appreciate the obvious bot reply.
The guys timmy and Kurt on fridays shift know what the hell they are doing. Went to 3 other parts houses and no one could find or get the part I was after these guys had it pulled up in 2 min and explained it. Other parts houses are dumbsterfires compared to this one when there on shift.
They are really good for wipers. I have visited on evenings and weekends and it is fine. I think people expect too much in other reviews. This isn't a dealership. You should know your make model year and if possible the part number you want to order. They provide information looking up what might fit but it's a part store not a dealership to fix your car. They have everyday items for the DIY'er, and can order parts. That's what a parts store is! I go here from time to time and find the people nice and the location convenient.
May 15 ~ having gone to the Boyertown location and being met with locked doors. I called Advanced Auto on Moser Road to make sure they were open.
The individual whom answered was asking questions that I didn't have the answers to. He assured me that coming to his store he could help me.
I needed windshield wipers for one vehicle and brake pads for another. He put the new wipers on for me. Not only was he most accommodating he showed compassion towards the situation. When speaking to me, he used my name, as to show me respect individually and not just a customer. Not often do I put up Google reviews but this undoubtedly deserved it.
The gentleman working that evening was Mobley.
He proved to be a professional and knowledgable employee. I don't know much about your company as a whole but I do hope he's valued.
Thank you ~ Angie Urban
Steve at this store was very ignorant. When I had to get my driver side windshield wiper replace. Since it fell off on the highway this morning since it was not on the right way. But the guy who replaced it was nice. But Steve need to be trained on how to talk to customers asap. Smfh
Online ordered a part that the website said was INSTOCK and ready for pickup. 15 minutes of standing around to be told "we don't have it" .... this is actually the 2md or 3 rd time thus has happened with advanced auto......AUTOZONE from here on out.
Just went in to ask how to get headlight bulb out to buy new one and the kid with long hair told me .(were not mechanics we can't help you) don't they change headlight bulbs for freebie windshield wipers and batteries
Unable to swap out purchased headlight (all forms of receipts) for another headlight worth more money without a license and my personal information?! The fact they don’t have any policies in place makes such a simple task complicated and intrusive!!! Bad Company!
I placed a simple online order. Just 1 (one) headlight replacement bulb. The system says most orders are ready for pick up within 30 minutes. When I went to the counter, they said their system is not showing the order, this is after 49 minutes have passed. With today's technological advancement, you would think that they can easily improve customer experience. I have proof of online purchase for the H7 light bulb. They can't just give it to me or release it even if I have proof of purchase. They said they have to wait until the order shows up in their system to release the order or to give me the part. In my opinion, this is rather insane!
The employee was very helpful in getting the right wipers for my vehicle. Even though it was pouring down rain, he had no problem installing them for me right away. I thank that employee for being very courteous.
Needed to have my van's battery replaced. the Manager, Steve, was great. They didn't have the same battery I had, but in fact the computer had a recommendation for a different battery. So I paid to have a faulty battery upgraded to a better quality one. Steve was very professional and installed the battery fast. Thanks so much Steve!
I prefer shopping here over Auto Zone because I find their prices are better. But, they seem to have less stock. So if your willing to wait a couple days, it's worth it. Most of the staff here is pretty knowledgeable as well.
The prices for a battery was beyond high. I was in a crunch and have always been amazing. For a cheaper end battery was still 240. Bucks. Like hell no . The place is clean the gentleman I dealt with was absolutely great. Hire more people like him.
Lights on but doors locked @7:45 am on Saturday 8/27/22. This is not the first time experiencing this. This place is definitely going down hill fast. It used to be great. No clue as to what they need to do to get or keep help looks like I will change to a new store here in Pottstown and start going to auto zone, they seem to always be open when they say they are to be open. So update I got the same response form them saying we are sorry we will pass this on to our field team leaders well from the rest of the reviews about the same thing I guess you need new leadership because the ones you have are doing nothing
I ordered some motor oil and a filter online for in-store pick up and was directed at check out to the Pottstown store. When I got there I asked for my order and noticed a bad attitude from the lady at the counter. We ended up having an argument over my order but I addressed it with customer service and received a heart-felt response. Advanced Auto Parts really do care about their customers! *** CORRECTION*** After I wrote this review I learned from employees at another store that "Lady with the bad attitude.." still works there and continued to cause problems for the store manager in Boyertown and other customers. So I had to write another letter to the corporate office expressing my dissatisfaction, rejecting their $40 consolation offer. If you got to this store you risk having a serious problem for a trying to make a simple purchase. STAY AWAY FROM THIS STORE!
The lights are on but the doors are locked at 9:30 am on a Thursday. Customers waiting outside. Noone is answering the phone and I do not see anyone inside. I have been waiting for 10 minutes.
They are always so helpful. The one gentleman that works there always goes beyond his scope of employment in order to help, now that is awesome customer service. I wish I got his name, but I will next time I'm in. Keep up the great customer service!
My family and I went in assuming we needed a new car battery and the very knowledgeable manager Chris checked on it for us and let us know it was just a lose connection. He helped fix that, put on new wiper blades and helped us get new jumper cables. Very happy with the service there.
I just moved to this area and went in to get some items for an oil change, there were two really kind gentleman behind the counter who helped me the entire time. They even checked my cabin filter for me which definitely needed to be replaced, and they even put the new one in for me. They have excellent customer service and I really appreciated them taking the time to help me
I really hoped this store would have been good, did not have to be great just good. Unfortunately today this store proved that it could not even be a good store. I asked for a part, I was told if it was not hanging in the isle we do not have it in stock. I said ok, could you please order it for me. I explained what it was that I needed the guy looked perplexed, and asked if I had a part number? I said not but had the old one with me. He said without a part number he could not help. I asked if he could look it up on the computer he said no. I shock my head and left the store. I stopped at Auto Zone. The person there was a great help, found what I needed left the store. The only thing this store has if convince of location. There is not one person there that has any idea what they are doing. And yes, I have been there on many occasions, always leaving frustrated from the lack of help from those behind the counter who would rather listen to music, gossip and eat there lunch in front of everyone. If I attached like this at my job, my employer would have me head! Will Not Be Going Back!!!
Got some wiper blades in there today. The guy at the register I apologize for not getting his name was very helpful. normally it's like pulling teeth to get them to install the wipers for me. but he actually asked if I needed them installed. I didn't have that vehicle with me at the time, but it was very good to see that they willing to do it without asking. good place to get Auto Parts!
The staff made things right. My son bought a part that he did not know that he couldn't return if he opened it. It also doesn't help that Advance Auto Parts doesn't have any information on their receipts and people are forced to read small print in a window sign explaining it. The staff showed a true understanding of the situation and upheld core values to make sure the customer left happy. Chris and Keeta, thank you for your hard work and due diligence to always do right by your customers.
Customer service is nonexistent. I just got yelled at by one of your employees. Two people told me I'd get my money back. Then I find out its only on a store credit. After my experience, I'm never going back again. Took 10 minutes and 3 people to find an item I asked them to hold for me last night. Made me late to my appointment to get the item replaced. Not to mention I'm replacing a piece that worked fine for 7 years then needed to be replaced twice in a year and a half. You've seen my receipt, you should the return policy and be able to explain it to customers. And I don't appreciate being verbally berated in public over your staff's attitude and inability to communicate.
Went in to borrow an axle/spindle nut impact set, the guy there was incredibly friendly and helpful. The tool itself I'm pretty sure was brand new and worked great. Plus you get 45 days with the tool or something so I don't have to be in a hurry to take it back and can hold onto it for a few days should you need to use it again. The fact they open at 7:30 was also a huge plus since I was able to wake up pick up the tool and start working nice and early before it's ridiculously hot.
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